HolidayCheck.de Reviews 

9,792
•
TrustScore 3.5 out of 5

3.5

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Rated 3 out of 5 stars

We were staying at Riu Turquoise at Au Morne in Mauritius. On arrival we were greeted by the receptionist Drishti, she was very welcoming and outstandingly helpful. As we booked 5 rooms there were... See more

Rated 5 out of 5 stars

Excellent service and unbeatable prices! Highly recommended! ⭐⭐⭐⭐⭐ I couldn't be happier with HolidayCheck! Their communication is absolutely outstanding — they reply to emails incredibly fast, and... See more

Company replied

Rated 1 out of 5 stars

Attention, I booked and paid for a sea view room (Meerblick) on their website, and when I arrive at the hotel it turns out they had only booked a lower category room. Estimated price difference: EUR... See more

Company replied

Rated 5 out of 5 stars

Adalya elite hotel lara. Fantastic hotel stayed there several times now and always been impressed. The new manager Sabehattan is warm , friendly and will surely be a great asset . All staff work har... See more

Company replied

Company details

  1. Travel Agency
  2. also in
  3. Review Site
  4. Tour Operator

Written by the company

HolidayCheck ist eine der größten Reise- und Bewertungsplattformen Europas. Bewerten Sie Ihre Erfahrung mit unserer Website, App, Buchung oder dem Service von HolidayCheck Reisen. Teilen Sie, wie Sie Urlaube und Mietwagenangebote vergleichen und buchen, Bewertungen abgeben oder das Reiseforum nutzen. Leistungen von Hotels, Airlines oder Anbietern vor Ort bitte auf der jeweiligen Firmenseite bewerten. Wir freuen uns über Bewertungen zu Ihrem Erlebnis mit HolidayCheck : wie Sie unsere Website oder App nutzen, wie einfach Sie den passenden Urlaub gefunden haben, Ihre Erfahrung mit Buchung, Service oder Beratung, den Service unseres eigenen Veranstalters HolidayCheck Reisen, wie Sie Bewertungen abgeben oder Reisetipps lesen, oder wie Sie das Reiseforum und den Austausch mit unserer Community und den engagierten Admins erleben. Bitte beachten Sie: Bewertungen zu Hotelaufenthalten, Flugzeiten, Airline-, Mietwagen- oder externen Veranstalterleistungen vor Ort gehören nicht auf dieses Profil, da diese Leistungen nicht direkt von HolidayCheck erbracht werden. Solche Erfahrungen können Sie gern auf der jeweiligen Hotel-, Veranstalter- oder Anbieter-Seite teilen. Ihr ehrliches Feedback hilft uns, HolidayCheck stetig weiterzuentwickeln – damit Urlaubssuche, Service, Bewertungen und Austausch in unserer Community noch besser werden.


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3.5

Average

TrustScore 3.5 out of 5

10K reviews

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3.5

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(9,792)

1,848 reviews in the last 12 months

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Rated 3 out of 5 stars

Riu Turquoise at au morne Mauritius review

We were staying at Riu Turquoise at Au Morne in Mauritius. On arrival we were greeted by the receptionist Drishti, she was very welcoming and outstandingly helpful. As we booked 5 rooms there were a lot people to check in she was very patient, pleasant, courteous, friendly and did her best to accommodate our needs. She was a real gem. We would like to thank Drishti for her excellent customer service.

The entertainment was a bit disappointing. The venue was called sega, we were expecting sega music but unfortunately this did not happen. We requested the DJ to play some sega music. we were told this will happen. Unfortunately this did not happen during our stay which was very disappointing.

The beach was amazing we had great weather. The service at the bar was also great.

October 28, 2026
Unprompted review
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Rated 1 out of 5 stars

HolidayCheck is not a serious player

Attention, I booked and paid for a sea view room (Meerblick) on their website, and when I arrive at the hotel it turns out they had only booked a lower category room. Estimated price difference: EUR 900. When I contacted them to ask for the difference back (which they had cashed in), they did not answer for a week, before only offering me roughly 250. This is what I would expect from a classic scammer. You can make mistakes, but if you do, you have to own them. This is not what HolidayCheck does, they cash in the money and do not deliver. Beware.

October 16, 2026
Unprompted review
HolidayCheck.de logo

Reply from HolidayCheck.de

Hallo Reisender,

vielen Dank für Ihre Bewertung auf Trustpilot.

Es tut uns leid, lesen zu müssen, dass es bei Ihrer Reise zu Unannehmlichkeiten gekommen ist.

Wenn wir Ihr Anliegen genauer prüfen dürfen, können Sie uns gerne eine Nachricht mit Ihrer
HolidayCheck-Buchungsnummer und Ihrer Beschreibung an buchung@holidaycheck.de "zu Händen der Qualitätssicherung" zukommen lassen.

Freundliche Grüße
Ihre Qualitätssicherung von HolidayCheck

Rated 5 out of 5 stars

Excellent service

Excellent service and unbeatable prices! Highly recommended! ⭐⭐⭐⭐⭐
I couldn't be happier with HolidayCheck! Their communication is absolutely outstanding — they reply to emails incredibly fast, and every single request or issue is handled immediately without any delays.
Even though I currently live in the Netherlands, I always choose to book my trips through this agency and fly out from Germany. Their prices are simply unbeatable and consistently the lowest on the market.
If you are looking for a reliable, quick, and budget-friendly travel agency, this is the one. I highly recommend them to everyone!

October 11, 2026
Unprompted review
HolidayCheck.de logo

Reply from HolidayCheck.de

Dear Sorbjan,

Thank you very much for your positive and kind feedback.

We’re glad you’re satisfied with our service.
Customer satisfaction is our top priority.

We’d be happy to help you plan your next vacation.
Please feel free to send us an email at buchung@holidaycheck.de with your requests.

Best regards,
The HolidayCheck Quality Assurance Team

Rated 2 out of 5 stars

DERTOUR and HolidayCheck completely…

DERTOUR and HolidayCheck completely abandoned us when a critical issue arose with our return flight ticket. The local representative in Kos was terribly rude, hostile, and utterly useless, offering zero assistance other than arrogantly telling us to just show up at the airport at 6:00 AM without a confirmed ticket or check-in and "hope for the best." Left stranded and under immense stress, we had to figure out a workaround and solve everything on our own. On top of that, being forced to walk to an off-site pickup location at 3:30 AM in the middle of the night for our transfer was excessive. Overall, our hotel and the time spent on Kos were great, but do yourself a favor and book through a different agency that actually cares about its clients. We will never book through DERTOUR or HolidayCheck again.

October 6, 2026
Unprompted review
HolidayCheck.de logo

Reply from HolidayCheck.de

Lieber Reisegast,

lieben Dank für Ihre Bewertung auf Trustpilot.

Wir bedauern sehr zu hören, dass Ihr Anliegen nicht sofort gelöst werden konnte. Anhand Ihrer
Bewertung haben wir versucht Ihre zugesendete E-Mail zu finden, allerdings waren wir erfolglos.

Wenn wir Ihr Anliegen genauer prüfen dürfen, können Sie uns gerne eine Nachricht mit Ihrer
HolidayCheck-Buchungsnummer und Ihrer Beschreibung an buchung@holidaycheck.de "zu Händen
der Qualitätssicherung" zukommen lassen.

Freundliche Grüße
Ihre Qualitätssicherung von HolidayCheck

Rated 5 out of 5 stars

👍 very good service

👍 very good service

October 5, 2026
Unprompted review
HolidayCheck.de logo

Reply from HolidayCheck.de

Sehr geehrter Reisegast,
vielen Dank für Ihr positives Feedback.

Es freut uns zu hören, dass Sie mit uns zufrieden sind, und wir freuen uns noch mehr Sie schon
hoffentlich bald wieder bei Ihrer Urlaubsbuchung unterstützen zu können.

Freundliche Grüße
Ihre Qualitätssicherung von HolidayCheck

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Rated 1 out of 5 stars

Shit service

Shit service, no help at all, employees only speak German or Turkey language... Never book with this site outside Germany !!!!!!!!!!!

September 29, 2026
Unprompted review
HolidayCheck.de logo

Reply from HolidayCheck.de

Dear Mr. Brinks,

Thank you very much for your feedback.

We were able to locate your booking in our system and review the situation you described. We are very sorry that the tour operator was initially unable to accommodate your request. We are all the more pleased that your request was ultimately approved.

Please note that in this case, we act as an intermediary between you and the tour operator. We have no direct influence over the tour operator’s decisions or the final resolution of the matter.

Therefore, we would appreciate it if you could update your review. This will help other travelers get a clear picture of what happened.

Thank you very much for your cooperation.

Best regards,
The HolidayCheck Quality Assurance Team

//

Lieber Herr Brinks,

vielen Dank für Ihr Feedback.

Wir konnten Ihre Buchung intern finden und den geschilderten Vorgang nachvollziehen. Es tut uns sehr leid, dass Ihr Wunsch zunächst vom Veranstalter nicht ermöglicht werden konnte. Umso mehr freut es uns, dass Ihnen dieser im weiteren Verlauf doch noch zugesagt wurde.

Bitte beachten Sie, dass wir in diesem Fall als Vermittler zwischen Ihnen und dem Veranstalter agieren. Auf dessen Entscheidungen und die abschließende Bearbeitung haben wir keinen direkten Einfluss.

Daher würden wir uns freuen, wenn Sie Ihre Bewertung aktualisieren. So erhalten auch andere Reisende ein transparentes Bild des Vorgangs.

Vielen Dank für Ihre Mithilfe.

Freundliche Grüße
Ihre Qualitätssicherung von HolidayCheck

Rated 4 out of 5 stars

I could pay without having a creditcard

That I could make a reservation without having a creditcard

September 25, 2026
Unprompted review
HolidayCheck.de logo

Reply from HolidayCheck.de

Hallo huub deben,

vielen Dank für Ihre Bewertung.

Wir freuen uns, dass Sie Ihren Urlaub über uns gefunden haben.

Freundliche Grüße vom Bodensee
Ihre Qualitätssicherung von HolidayCheck

Rated 5 out of 5 stars

Very good service

Alexia resort and spa (Side)
Very good service
Very good cleaning
The staff are so nice and specially one Guy called suleyman. We had him as a host on A la carte resturant and he was so good with us, so good service from him. I give him 5/5 stars

September 23, 2026
Unprompted review
HolidayCheck.de logo

Reply from HolidayCheck.de

Lieber George,

vielen Dank für Ihre positive Bewertung.

Wir freuen uns, dass Sie einen tollen Urlaub verbracht haben und würden uns freuen, wenn Sie auf unserer Website Ihre Erfahrungen mit der Community teilen.

Ihre Qualitätssicherung von HolidayCheck

Rated 5 out of 5 stars

Kazkazi you were amazing



What an amazing time we’ve had at Kazkazi Zanzibar! ❤️

The complex is beautiful and has such a relaxed, welcoming atmosphere. There are two lovely swimming pools, one of them with a stunning view over the sea. The view itself is truly special, especially with the changing landscape caused by the tides. Watching the sea and surroundings transform between high and low tide never gets boring.

What really makes Kazkazi stand out, though, is the incredibly attentive and friendly staff. Nothing is ever too much trouble, and everyone goes out of their way to make sure you have a wonderful stay.

A special mention for Sara from Holland, who is absolutely fantastic together with her team. Their enthusiasm and personal attention really make a difference.

We also loved the entertainment! The dancing in the evenings was so much fun, and the painting workshop was such a lovely and memorable activity. There was always a great atmosphere and something enjoyable to take part in.

We are going to miss Kazkazi and the whole team enormously! ❤️ It really felt like a special place, and we will look back on our stay with so many wonderful memories.

Just one small point for improvement: it would be great to have a little bar open in the evening where guests can sit, have a drink and enjoy the atmosphere. Going to bed at 10 pm feels a little early when you’re on holiday 😉. A cosy place to end the evening would make the experience even more complete.

Thank you so much to the entire Kazkazi team for an unforgettable stay! We will definitely miss you all. ❤️

I can also make it  a little more luxurious and polished, like a 5-star TripAdvisor review, while keeping it personal.

September 17, 2026
Unprompted review
HolidayCheck.de logo

Reply from HolidayCheck.de

Dear Mariette,
Thank you very much for your review.
We are happy to hear that you had a great holiday.
If you speak German and if you haven't written a hotel review on HolidayCheck yet, we would be happy if you share your experiences and impressions with other travelers.
This way you will help potential guests to find the right accommodation.
https://www.holidaycheck.de/wcf
(Review must be written in German)

Best wishes, your HolidayCheck Quality Team

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Rated 1 out of 5 stars

Booked and paid for car, which I was refused to rent

I booked and paid for a car through Holidaycheck for five days with Galdieri. Upon pick up of the car at Rome airport I presented two different physical credit cards (one Visa and one Mastercard) which both were not accepted and I was refused to rent the car I booked and paid for already. On the Voucher and in the Terms it says virtual credit cards (non physical cards in your phones card wallet) might not be accepted. My physical cards however were refused this is an outright breach of the terms of booking and thus a scam. Do not book with Holidaycheck nor Galdieri.

August 27, 2026
Unprompted review
HolidayCheck.de logo

Reply from HolidayCheck.de

Hello,
thank you very much for your feedback.
We’re sorry to hear, that you had such problems with the local rental station. That certainly shouldn’t have happened.
However, please note that we operate as a booking platform. Therefore, you should file a complaint with the provider you booked through. We had sent you the relevant information via email.
If you have any further questions, we’re happy to help.
Kind regards,
Your Mietwagen ServiceTeam

Rated 5 out of 5 stars

I'm going to Iberostar Selection…

I'm going to Iberostar Selection Kantaoui Bay in November. I contacted the hotel reception via email to ask a few questions. They were so friendly and extremely helpful. I know I have made the right choice in choosing to stay at this beautiful hotel

August 28, 2026
Unprompted review
HolidayCheck.de logo

Reply from HolidayCheck.de

Dear Sophie,

Thank you for sharing your excitement with us! We already wish you a wonderful and relaxing holiday at the Iberostar Selection Kantaoui Bay in November. We hope you have a fantastic stay and create many lovely memories.
After your holiday, we would be delighted if you shared your experience and reviewed the hotel on our HolidayCheck website. Have a wonderful trip!

Best wishes,
Your HolidayCheck Team

Rated 5 out of 5 stars

Calimera serra palace hotel, Turkey

Hotel excellent for families, would like to thank Cihan Aktas for his excellent service both in the restaurant and pool bar, always delivers a first class service to all and an asset to the hotel.

August 27, 2026
Unprompted review
HolidayCheck.de logo

Reply from HolidayCheck.de

Hello Susan,
thank you very much for your review.
We are happy to hear that you had a great vacation.
If you speak German, please feel free to share your experience with other travelers and submit a review for the hotel.
In this way you help potential guests to choose the right accommodation.
https://www.holidaycheck.de/wcf

Best Wishes,
your HolidayCheck Team

Rated 5 out of 5 stars

Good resort good food good animation…

Good resort good food good animation highly recommend

August 21, 2026
Unprompted review
HolidayCheck.de logo

Reply from HolidayCheck.de

Lieber Herr Dexo,

vielen Dank für Ihr positives Feedback.

Es freut uns sehr, dass Sie mit der Leistung des Hotels zufrieden waren.

Freundliche Grüße
Ihre Qualitätssicherung von HolidayCheck

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Rated 5 out of 5 stars

the booking process was simple

the booking process was simple. scrolling through the options already feels like vacation.

August 7, 2026
Unprompted review
HolidayCheck.de logo

Reply from HolidayCheck.de

Dear Jekaterina,
thank you so much for the wonderful review.
We're glad, that you were able to easily find your dream vacation through our website.
Kind regards,
Qualitätssicherung von HolidayCheck

Rated 3 out of 5 stars

casa mare marsa alam

we been in casa mare for the second time, the hotel wasnt as good as two years ago.
foamparty you beed to pay for, you need to pay for upgrade, otherwise you need to pay for botles of water and drinks.
the room is very good, Ebrahim from housekeeping cleaned the room, he is a very hard worker and make very pretty things on the bed for the kids, he did a amazing job to please the people.
egyptian people that come to the hotel for vacation are very rude, the think its all for them.
open youre mouth and they will leave.
food is good specialy at the beach bar. fresh made and warm.
its a ok hotel

July 17, 2026
Unprompted review
HolidayCheck.de logo

Reply from HolidayCheck.de

Dear Guest,

thank you for your review on Trustpilot.

We are sorry that this Hotel did not meet your full expectations.
If you speak German, please feel free to share your experience with other travelers and submit a review for the hotel. In this way you help potential guests to choose the right accommodation.
https://www.holidaycheck.de/wcf

Best regards,
HolidayCheck Customer Support Team

Rated 1 out of 5 stars

They could not complete a hotel booking…

They could not complete a hotel booking on time and my travel plans are negatively affected. Impossible to reach them over email or phone. They claimed that they were trying to reach me and it is not the case. My phone rang for 1 time for 5 seconds and hang up. I reached them eventually over the phone and a nice lady talked me. According to her, only People living in Germany can make a hotel booking via HC. I live in the Netherlands. I was not able to see this information in the HC app or website (I gave my address in NL while filling up booking form, credit card info and getting confirmation). So sad foe me and so bad for HC... hope they will improve themselves..

July 23, 2026
Unprompted review
HolidayCheck.de logo

Reply from HolidayCheck.de

Dear Mr/mrs Okur,
thank you for your feedback.
We’re sorry, that we were unable to confirm the trip you requested. We believe, there may have been a misunderstanding.
In fact, the chosen offer was valid for customers who reside in Germany, Switzerland, Liechtenstein, France, the Netherlands, Belgium, Austria, or Luxembourg. This was noted during the booking process under “Note from the Tour Operator.”
The final reason, the reservation didn't go through, was the credit card. We had to verify the information over the phone, but by then the desired offer was already fully booked.
We apologize for the inconvenience and are happy to answer any questions you may have.
Kind Regards,
your Qualitätssicherung von HolidayCheck

Rated 5 out of 5 stars

Family vacation

We had an Family vacation at Thalia hotel thanks to the loving crew in the hotel, very good and clean rooms.
Plenty of fresh food at breakfast, warm and loving service and they gave us personal attention when needed💓
We really recommend a vacation at Thalia hotel in herssonissos.

June 16, 2026
Unprompted review
HolidayCheck.de logo

Reply from HolidayCheck.de

Thank you very much for your positive feedback.

We are delighted that you enjoyed your family holiday and had such a pleasant experience at the hotel. Please feel free to share your impressions in a hotel review as well, so that other travellers can benefit from them:
https://www.holidaycheck.de/wcf

Kind regards,
Your HolidayCheck Quality Assurance Team

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Rated 5 out of 5 stars

Thank you for a prompt help regarding…

Thank you for a prompt help regarding problems with on-line checking!

July 6, 2026
Unprompted review
HolidayCheck.de logo

Reply from HolidayCheck.de

Dear Dana,
Thank you for your feedback. It's great to hear that our team was able to help you quickly with your online check-in, and we appreciate you taking the time to share your experience.

Best Wishes,
HolidayCheck Qualityteam

Rated 5 out of 5 stars

hotel Lake & River Sorgun

We are in hotel Lake & River for the fifth time. It is a fantastic hotel. The room is allways clean. The welcome at the reception is very nice. The staff in the lobby make you feel home. The food in the main restaurant is very good and healthy . We want especially thank Efecan, Asli, Kerim Emrah, yasemin and the rest off the staff for their smile and perfect service. The beach is amazing. All the hotels in Turkey are suffering because off the war in Iran. But mister Osman and mister Yakup succeed in making our holliday fantastic. Thank you, Heidi and Pascal

June 26, 2026
Unprompted review
HolidayCheck.de logo

Reply from HolidayCheck.de

Dear Heidi,

thank you very much for your review.

We are happy to hear that you had a great vacation.
If you speak German, please feel free to share your experience with other travelers and submit a review for the hotel.

In this way you help potential guests to choose the right accommodation.
https://www.holidaycheck.de/wcf
(review must be written in German)

Best regards,
your HolidayCheck Customer Support Team

Rated 5 out of 5 stars

De roomservice was perfect Hassan…

2844094De roomservice was perfect Hassan mohamed en omar ebrahim was helemaal geweldig
Het hele hotel is geweldig

June 18, 2026
Unprompted review
HolidayCheck.de logo

Reply from HolidayCheck.de

Dear Petra,

thank you very much for your review.

We are happy to hear that you had a great vacation.
If you speak German, please feel free to share your experience with other travelers and submit a review for the hotel.

In this way you help potential guests to choose the right accommodation.
https://www.holidaycheck.de/wcf
(review must be written in German)

Best regards, your HolidayCheck Customer Support Team

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