Holiday Extras Reviews 

Internet failed while making booking. Help desk was excellent in retrieving information and getting everything sorted.

Great customer service. Checked my booking as I thought I had done some of it wrong. Reassured me it was correct and sent confirmation, also sent copy of chat we had. Very check to resolve and have peace of mind

Holly was great - really helpful she sorted my issue really quickly. Fast responses. Well done Holly!

Online chat with Elizabeth, answered all my queries regarding changes to existing travel insurance policy and although unable to enable the changes provided avenues through which it could be done.

Polite, concise and very helpful.

THank you

Booked a transfer from Budapest airport to the city centre. Our driver only waited 20 minutes from the scheduled arrival time. He texted to say he was leaving whilst we were still in the queue at passport control! Finally after getting our bags, I tried the emergency number detailed on our booking twice without it even ringing out. As two 70 + year olds, in a strange airport, in the dark, and late evening, this was stress that we could have done without. I have tried to claim under the companies "Transfer Guarantee" having meet in my view, all the conditions necessary. My claim has so far been refused and it's now over a week since I asked them to reconsider their decision. They have not even offered to pay the additional taxi cost we incurred. I will not be using, or recommending this company again, as their customer service/care is a disgrace.

Booked car parking for a 4 week stay. (£198)
3 days before departure my wife became ill so could not travel.
Was told that could not cancel or change booking time.
If l did not turn up on the specified day it would count as a no show, even though l had booked for 4 weeks. Could not delay entry time for 7 days.
No refund, lost all money.

I had an error whilst booking and ended up making two reservations by mistake. As soon as I noticed this I contacted live chat and the assistant, Marshall, was incredibly helpful and cancelled one booking with a full refund. Excellent service.

Very helpful and accommodating!

Flight rerouted from BHX with a 12 hour delay canceled our flight as it was only a 2 night stay over booked a 3 day parking slot but left after 3 hours they are refusing to refund me 2 days although I have cancellation insurance with them charge me 1 day fair enough but charge me over £50 for the days I didn’t use is ridiculous ….avoid

App and website are frustrating. Booking for early October. Confirmation of airport booking specifies ‘use booking barcode’ to enter car park. No barcode on confirmation email or app for trip.
Asked for help and was told show confirmation email and barrier will open. So why does confirmation email show I need barcode! As I said frustrating. Hope holiday doesn’t get spoilt

Fairly straight forward, and live chat worked well.
However, could not save quotes to show my wife later on!

Easy booking parking but options did not allow me to fly from Heathrow to Miami but back to Heathrow from Tampa. You have to go via chat. Useless, the chat says reach out to Help Squad but once in no option to explain issue. Have spent an hour trying to resolve, cant call anybody (chat gave me a number but that was for travel ins). Going to cancel.
Bad Customer service

Tracey was EPIC!! The hotel i was going to closed early this year so I was stuck. Explained this to Teacey, she sorted the refund immediately. Faultless service and Tracey is a credit!!! Amazing

Booked a hotel, parking a meal for 2. The meal was booked for a different hotel to the one staying at. They asked us if wanted to book a table but declined explaing we were going elsewhere. Arrived at the other hotel for dinner, found they had oyr name and reservation but not been paid. We ate there and paid again taking the receipt to get a refund. No refund as Holiday Extras told us we should have eayen at the hotel we stayed at although they didnt have a reservation for us.

No refund even with a receipt that we had double paid for dinner.

The booking confirmation and app doesnt tell you the restaurant you are eating at so nothing confirmed!

Maybe Holiday Extras need to take a closer look at their app as it clearly doesnt work properly for their customers only for them to get extra money out of you!

Wont be using this company again.

Went to the Fix it team before this but got nowhere!!

Very polite customer service agent,very patient manner who explained the whole process in nice easy stages. Could not have asked for a better person.

Made an incorrect booking and cancelled straight away received a voucher but needed a refund contacted and explained situation quickly resolved and refund processed many thanks pooja 😊

I would give zero. They deserve minus for our awful experience. After returning from a wonderful week in Croatia we came back to find out vehicle had been stolen. We booked through holiday extra hotel and parking for 'peace of mind' at park plaza Birmingham. The response from the hotel was one of nontious it happens! It turns out, once reported to west Midlands police, that this is regular occurrence at this location. Where was holidays extras due diligence? When complained to holiday extras there was the offer of £60.00 as a good will gesture. But we had our vehicle stolen, had to pay over £150 in travel to get home, the stress. Claiming through insurance for the vehicle, treated like criminals not the victim. Explained all this to state you have no complaint which they shut down. Now having to contact finance ombudsman to complain about the poor complaint handling. They didn't share their complaints policy or procedure. Our holiday memory is purely of being a victim of crime. And all what we are now going through to reclaim the expense of having vehicle stolen. Absolutely horrendous.

Had an issue where I’d accidentally booked twice. Spoke with Kevin on the live chat who dealt with it superbly. Fast efficient response