Holiday Extras Reviews 

Change our booking as requested quickly and efficiently. Very pleased

Paid over £90 for a transfer from Copenhagen airport to the Marriot, only a few miles, it didnt turn up so i was stranded with my child in the middle of the night. i complained, the pick up guarantee is a lie as despite providing every piece of information they have requested (blatantly trying every trick to delay and bat me away) they have not given me a refund. Total stitch up…. Don't use

When I was finally put through to a human being, my issue was resolved quickly & efficiently. Thank you.

Kevin was very helpful and very quickly solved an issue that I was having with a booking.
Great customer service - thank you

Made a booking at 1:00 p.m. and had to cancel it by 5 pm same day chose the fully flexible and free cancellation option but when I cancelled it seemed very easy and straightforward till I checked my emails it had not been refunded from the original payment method they had issued me a voucher what I did not want so I informed the hotel they said they would not be able to help me then put me through to the third party who could not help me to. Then I had to get in touch with them via live chat the lady kindly refunded me my original payment method but it should not be automatically sent as a voucher.

Earlier this year I travelled to Portugal from Manchester airport. I booked a lounge through Holiday Extras and included their 'no entry' cover.

Due to a series of inforseen events, starting with parking delays and faulty lifts which left to a knock on effect with queues and eventually a complete lack of time to visit the lounge, I claimed on this cover. I filled in the claim for before I'd even left the UK to get a jump on this.

10 to 14 days was the promise to pick this claim up.

After this time I contacted Holiday Extras, the adviser initially said they could do nothing about it but then said I had cover and directed me to the claim form - obviously not aware I had submitted one previously. I informed them of this and was promised escalation.

I heard nothing, so called again a week later. Exactly the same conversation, more promises of escalation.

Currently, over 6 weeks later, I am being fobbed off with excuses due to weather.

I have used Holiday Extras many times in the past, but I have never had to make a claim on any cover. It seems they're happy enough to take your money, but not so keen on resolving issues. I will NOT be using them again, for anything.

Josh answered and dealt with my query with speed and no hassle. Thank you very much

Received a parking fine for the day I dropped my car at the airport (Luton) no one appears to be able to assist. Customer Services at Holiday Extra say sorry they cant help as it is my fault!!!

Date of experience is correct, date of fine 26 Sept 26

Very kind and supportive agent. Resolved my issue promptly.

After my complaint received standard GT Chat replies. As agents they are toothless tigers in pursuing matters further, bit of a waste of time raising issues with them.

Very easy to book and amend if required. Great service 👍🏻

I was told my keys should be handed over to the parking team and my vehicle would be securely parked elsewhere.When I queried this the chat bit could not tell me where the parking team is located or where my car would be in return.
The human interaction confirmed I keep my keys which was my understanding when booking.The confusion was caused by the incorrect information provided by the chatbot which was very confusing.

Very poor customer service when their booking system failed to reflect a parking booking issue, resulting in me incurring a £30 charge. Rather than offer me any credit to my account, they referred to the T&Cs which pretty much mean they take zero responsibility.
Ive used them many times over many years, but based on the how they responded to my first ever difficulty, I will never use them again or recommend them to anyone. They are all friendly until you have an issue, then you're on your own

I was trying to book the car park on a Sunday.I had a couple of questions and it was fantastic that I managed to speak to a real human and resolve my query all on a weekend.

Issues within application sorted quickly and efficiently by Magdalene

Purrrfect for ‘HOLIDAY EXTRAS’! Very easy to use and queries sorted wuickly and without any hassle. I would give them 5 ⭐️

Refreshingly straightforward to deal with

Live chat..worked extremely well..ammendment made with little fuss or bother! Surprised how easy it was! Thank you 😊

Was so very helpful and quick in sorting g out my problem

Terrible customer service, the transfer company left us stranded at the airport in Krakow despite telling the driver we was delayed , he even gave us a thumbs up but still left us stranded.
Holiday extras was not interested in resolving this, never known such bad customer service and lack of care for people!! advise is just book an Uber when you get to Krakow, at least they are reliable !
Think your generic reply says everything! did contact Holiday extras and you was not interested in helping!