Excellent experience. I received emails informing me of order status at every level and questions were answered promptly and respectfully The items are all of outstanding quality. I am delighted wit... See more
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Review summary
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Reviews shaping this summary
I ordered two decks of oracle cards, Spirit Animal oracle and Black Moon Astrology. Both are just beautiful. They feel lovely, even smell amazing (like new books but better), and the artwork on... See more
Company replied
Well packaged, arrived safely and quickly (despite message saying delivered,it wasn't, then arrived next day, more delivered messages), contents great quality. Great service. Many thanks
Company replied
As usual Holistic chop sent my purchases in pristine conditions. The delivery service was fast if you consider I'm in a EU country and had to go through customs clearance it took about 10 days the who... See more
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Nag Champa Agarbatti Incense Sticks
(190)
Pack of 24 Organic Tea Lights (Plant Wax)
(171)
Original Rider Waite Tarot Deck by A. E. Waite
(150)
The Light Seer's Tarot by Chris-Anne
(123)
Premium Frankincense Resin (Boswellia Sacra)
(85)
Californian White Sage Smudge Stick (8 Inches Approx - Premium Quality)
(69)
Black Tourmaline Crystal Chip Bracelet
(64)
Stamford Sandalwood Incense Sticks
(62)
250g Bag of Amethyst Chips
(61)
Large Purple Velvet Tarot / Oracle Card Bag
(57)
Company details
- Health and Beauty Shop
- Aromatherapy Supply Store
- Beauty Product Supplier
- Beauty Supply Store
- Candle Store
- Incense Supplier
Written by the company
We are a leading holistic internet mail order company that has been trading securely online since 2000. We pride ourselves on top quality customer service, sourcing the best quality products at the lowest possible prices and delivering to your door in the shortest possible time.
A Warm Welcome to Holisticshop
Written by the company
- A Little Bit About Us
- We are a leading holistic internet mail order company that has been trading securely online since 2000. We sell unique Holistic Products including Crystals, Tarot, Angels, Incense, Beauty, Aromatherapy & much more!
- Our Products
- One of the most exciting parts of our work is sourcing the products. We now import products in from all around the world including countries like Thailand, USA, Italy, Brazil, India and Japan. And because we always try to deal direct with the manufacturers of our products we are usually in a good position to offer the best prices and also offer products that are exclusive to us.
- Ethical
- We take our ethical and environmental responsibilities seriously. We seek information and assurances from our suppliers that they treat their employees with respect and do not employ child labour. In fact many of our suppliers have an active involvement in their local communities, often contributing time or money.
- Environmental
- In our own processes we are always trying to become more environmentally aware. This is an ever evolving process and we are only a small way along it, but at present we use energy saving bulbs, recycle all of the cardboard and paper and plastic we generate and we print our stationary and promotional cards on recycled paper. Our jiffy bags are all recyclable (not the kind with plastic inside). There are other processes we have changed and there are also many on the list.
- Ecommerce Is What We Do
- Holisticshop.co.uk is an internet mail order business. That is to say we do not have a traditional type shop and we do not publish a paper catalogue - our website is our catalogue. Because ecommerce is all we do that is where our total focus goes. If you order from us before 3pm on a weekday (Monday – Friday) your package will be shipped that day. Our standard form of shipment to the UK is first class Royal Mail, but faster options are available.
Contact info
Unit 3, Chestnut Drive, Wymondham, Norfolk, United Kingdom
- 01953 857260
- admin@holisticshop.co.uk
- www.holisticshop.co.uk
4.8
Excellent
15K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Joint Support Balm
I asked to be advised when the Joint Support balm was back in stock and was able to reorder this excellent product. It arrived very quickly as is usual with this shop.
May 22, 2026
Reply from Holisticshop.co.uk
Thank you for your lovely review Margot! We really appreciate it.
Best Wishes,
Mel
Fast delivery
Fast delivery.
I showed the “Love Your Inner Godess” oracle cards to some friends and we all agreed that not only was the art work amazing, the accuracy of the cards drawn was outstanding
May 18, 2026
Reply from Holisticshop.co.uk
Hi,
Thank you so much for your lovely review! We’re delighted to hear your order arrived quickly and that you and your friends are enjoying the Love Your Inner Goddess oracle cards. It’s wonderful to know you’re connecting with both the artwork and the messages.
Best wishes,
Kylie
Great service and goods
Great service, items arrived well packaged, excellent condition excited to open, delighted with purchases.
Will recommend to others
May 18, 2026
Reply from Holisticshop.co.uk
Hi,
Thank you for your wonderful review! We’re so pleased your order arrived safely and that you’re delighted with your purchases. We really appreciate your recommendation!
Kind regards,
Kylie
Reply from Holisticshop.co.uk
Hi,
Thank you so much! We’re delighted you loved the pieces.
Kind regards,
Kylie
Prompt response
Prompt response to any enquiry about a necklace. Quick delivery and no issues. No to mention great gifts to choose from.
May 18, 2026
Reply from Holisticshop.co.uk
Hi,
Thank you for your lovely review! We’re so pleased you were happy with the service, quick delivery, and our gift selection. We hope the necklace was well received!
Kind regards,
Kylie
Brilliant
As usual Holistic chop sent my purchases in pristine conditions. The delivery service was fast if you consider I'm in a EU country and had to go through customs clearance it took about 10 days the whole procedure.
May 14, 2026
Reply from Holisticshop.co.uk
Hi,
Thank you so much for your continued support! We’re delighted to hear your order arrived in pristine condition and that the delivery was still speedy even with customs clearance. We truly appreciate your kind words!
Kind regards,
Kylie
Good service good prices quick delivery…
Good service good prices quick delivery
Thanks
April 29, 2026
Reply from Holisticshop.co.uk
Hi,
Thank you for your feedback! We’re so pleased you were happy with the service, prices, and quick delivery.
Kind regards,
Kylie
Timely delivery!
May 14, 2026
Reply from Holisticshop.co.uk
Hi,
Thank you! We’re glad your order arrived on time and appreciate your support.
Kind regards,
Kylie
Great little shop you never knew you needed
Popped up in a rare ad that the blocker hadn't removed and showed me just the exact product I'd been looking for. Fate decreed that's where I should go shopping that day. Nice and simple, limited postal options (which makes things so much easier) and the book I bought turned up well packaged a couple of days later. Recommended. So's the book I bought
May 14, 2026
Reply from Holisticshop.co.uk
Hi,
Thank you for the fantastic review! We’re so glad fate (and that rare ad!) helped you find us. Delighted to hear everything arrived quickly and safely — and even happier that you enjoyed the book too!
Kind regards,
Kylie
Unfortunately the braclet broke on the…
Unfortunately the braclet broke on the second day of wearing. Disappointed as it was beautiful. Book is as expected
May 13, 2026
Reply from Holisticshop.co.uk
Hi,
Thank you for taking the time to leaving us a review. We’re very sorry to hear the bracelet broke after only two days of wear. We understand how disappointing that must be, especially as you loved how it looked. I have popped you an email to see how we can rectify this for you.
Kind regards,
Kylie
Reply from Holisticshop.co.uk
Hi,
Thank you for your lovely review! We’re so happy to hear your order arrived quickly and that you’re pleased with your purchase.
Best wishes,
Kylie
An ethical company
June 30, 2025
Reply from Holisticshop.co.uk
Hi,
Thank you for your kind words and support! We really appreciate it.
Kind regards,
Kylie
Reply from Holisticshop.co.uk
Hi,
Many thanks for your positive review! It's excellent to hear that you are happy with your products.
Best wishes,
Kylie
Quick service
Quick service, delivered within timeframe provided and the product was as advertised. Very happy.
May 11, 2026
Reply from Holisticshop.co.uk
Hi,
Thank you for your lovely review! We're so pleased to hear you were happy with the service and your order.
Kind regards,
Kylie
Disappointing experience and unnecessarily difficult refund process
I had high hopes for this company, but unfortunately my experience has been disappointing from both a product and customer service perspective.
The candle I received did not burn properly. I was asked to follow a long troubleshooting process, which felt excessive and time-consuming for what appeared to be a faulty product.
Communication throughout the process was frustrating. Each time I sent an email, I would receive an automated response, followed by a reply from the team, and then another automated message when responding again. This significantly increased the number of emails required and made resolving the issue unnecessarily slow.
At one stage, I asked whether I could try other candles from the same order, but I did not receive a response for two days. By then, I had already packed everything for return.
The refund process has also been unnecessarily drawn out. Resolving a relatively low value order required multiple emails. I was initially informed that PayPal was responsible for the delay, however it later became clear the refund had not yet been processed.
I also attempted to resolve the matter by phone, but the representatives were unable to provide direct answers or solutions and instead acted as intermediaries passing messages to customer service, which added further delays.
I understand that issues can happen with any company, however customers should not have to repeatedly chase responses and refunds for relatively small amounts. Overall, the process has been unnecessarily time-consuming and frustrating, and based on this experience I would not recommend purchasing from this company.
April 10, 2026
Unprompted review
Reply from Holisticshop.co.uk
Hi,
We’re truly sorry to hear about your experience and completely understand your frustration. Thank you for taking the time to share such detailed feedback—it helps us see where we need to improve.
We apologise for the delays and confusion you encountered with both your order and our communications. This is not the experience we want our customers to have, and we’re reviewing our processes to make them simpler and more responsive in the future.
We really appreciate your patience and hope we can have the opportunity to provide a smoother experience should you choose to shop with us again.
Kind regards,
Kylie
The products are always great and the…
The products are always great and the delivery and service is brilliant
May 7, 2026
Reply from Holisticshop.co.uk
Hi,
Thank you! We’re so glad you’re happy with our products and service—it means a lot!
Best wishes,
Kylie
Easy to use website and great service
Easy to use website and great service. Items arrived on time and are of good quality.
May 7, 2026
Reply from Holisticshop.co.uk
Hi,
Thanks for the great feedback! We’re glad you had a smooth experience and are happy with your order.
Kind regards,
Kylie
Always package is good and ordered so…
Always package is good and ordered so many different things. I love this company
May 5, 2026
Reply from Holisticshop.co.uk
Hi,
Thank you so much for your kind words! We’re thrilled you love our products and appreciate your support.
Kind regards,
Kylie
Great prices in the sale and only £40…
Great prices in the sale and only £40 before free delivery.
May 5, 2026
Reply from Holisticshop.co.uk
Hi,
Many thanks for your positive review!
Kind regards,
Kylie
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