Hollywood Script Shop Reviews 

Although the title I bought wasn't available, the customer support dude responded quick and processed a refund.

I paid HollywoodScriptShop.com for screenplays—not to be insulted for asking where my purchases were.
On September 7, 2026, I ordered and paid for three scripts: Prince of the City and two episodes of The Agency. I received only Prince of the City. After taking the order, the operator told me the two Agency scripts were unavailable and offered the pilot instead. I agreed to that alternative. Then I heard nothing back. By my September 16 follow-up, I was still asking for the missing material and clarification about whether the unavailable scripts had been refunded.
Despite that experience, I gave the shop another chance. I placed another paid order for Deep Cover and The Agency pilot. Deep Cover arrived. The pilot still had not arrived when I followed up. Two orders, two partial deliveries, and I was the one left piecing together what had been supplied, what remained outstanding, and what had supposedly been refunded.
I sent an email explaining the purchases, identifying the missing scripts, and asking for delivery and refund clarification. His initial response complained that the email was very long and asked for a shorter explanation. When I pushed back and said that accepting payment should come with taking the time to read a customer’s order inquiry, his response became openly insulting. He referred to my emails as “novels,” called them “way too long and annoying,” and wrote: “A**hole customers always think they’re right.” His message mentioned a refund, then concluded: “And then you’re blocked.”
Apparently, explaining an incomplete order was an unacceptable imposition. Taking my money had not been.
The most disturbing part came when I said I would include his conduct in a Google review. He responded with “f*** around and find out” language about Google reviews, followed by this:
“I'll accept your apology now before I find your business and do the same before you do it to me because I don't have one.”
I read that as a threat to retaliate against my business for reviewing my experience as his customer. My business had nothing to do with whether he could deliver the screenplays I purchased. Bringing it into an order dispute was outrageous.
In a separate reply, he wrote:
“Oh my God you're a dumb f***. I'm done with this.”
Those are his words—not my characterization of his attitude.
What makes this especially absurd is that these messages carry a promotional sign-off inviting people to browse the shop’s “enormous selection of genuine movie and television screenplays.” The contrast between that sales pitch and the way a paying customer was addressed could not be more revealing.
A missing item can be an honest mistake. An unavailable script can be handled with a clear explanation and a promptly confirmed refund. Neither requires contempt, profanity, or a confrontation over the customer’s right to describe what happened. I should not have to manage a seller’s temper to get a straightforward answer about an order.
Afterward, I found Trustpilot reviews from other customers describing incorrect or unavailable scripts, difficult communication, and abusive responses. I cannot personally verify their transactions, but I can say that the customer-service complaints sounded painfully familiar. My own experience is preserved in the emails. (Trustpilot)
My complaint is not simply that every script was not immediately available. It is that incomplete fulfillment turned into an argument, reasonable questions were treated as a nuisance, and criticism was met with personal abuse and what I understood as threatened retaliation. That is a complete failure of customer service.
I will not order from HollywoodScriptShop.com again, and I strongly recommend taking your money elsewhere. An impressive catalog means very little when this is how the person behind it handles a problem. No screenplay is worth paying to be treated this way.

Ordered the Rollerball (1975) script expecting the shooting script plus background info as listed.
What arrived was a terribly poor-quality early draft — a version I'd already owned a better copy of — with no shooting script or background material included.
When I raised this, it took over a week and multiple emails to get a straight answer, and the responses I received were dismissive and unprofessional (I was told to "have someone help you with your email" and to stop contacting them).
No resolution was offered. Based on other reviews I've since read, this doesn't seem to be an isolated experience.

This is a scam website. You buy one thing, they sell you something else. I tried to tell Jonathan, the owner, that I was dissatisfied and he started arguing with me, like it was over semantics on an Internet forum. Extremely unprofessional behaviour.

Edit: after I asked for a refund he stopped replying so I disputed the transaction and got a refund. He just now emailed me back and called me “f*** face” and told me to “f*** yourself”. This is not professional behaviour.

I was genuinely impressed by the catalog and the concept of this website, but the customer service is, quite frankly, a joke.
After a 3-day delivery promise passed with zero communication, I sent a legitimate inquiry. The response I received was beyond unprofessional—it was hysterical. Instead of a simple status update, I was accused of 'harassment' for following up on a paid order and threatened with an IP block.
The management handles criticism like a defensive teenager throwing a tantrum rather than a legitimate business. If you value your money and expect to be treated with basic human decency, look elsewhere. Great products, but the people running the show are clearly not ready to operate in a professional environment.
Zero stars for attitude. Grow up.

Please ignore reviews from “Jonathan Rodriguez”. That is the owner. He is mean and hateful and the website is a scam. He shouldn’t be allowed to post a fake, self promotional review on here.

Ordered an old comedy script and recieved something else entirely. Quality of product was poor. Customer service was terrible at best

They are actually really responsive and helpful. Sometimes there are obscure scripts that they may not have (things from the 1940's) or like, an old episode of Airwolf or something. But other than that they're like, a gold mine for scripts. My scripts that I order I get via PDF and generally get them within a day or two. Not sure why there is the hate because the owner is super nice and trust me, they have a treasure trove of movie and television scripts that you can't find anywhere else. They've been my go-to since 2007. Highly recommend.

I've been buying from HSS for years now. They do have a large amount of scripts that other people simply do not have. I know that they had a supplier back in Hollywood back in the day who passed away so for years they were able to get scripts that nobody else could get (the old, obscure rare ones).

All in all, they always seem to come through. If they don't have something they'll try to find it through their contacts in Hollywood, or they'll offer something else instead. I never ask for a refund but they offer in case something cannot be found again.

I would totally recommend them to anyone who is looking for real scripts. I would say though that if the script is an odd draft or something very obscure, to email them first to make sure they have it in stock just in case. Oh, and they also have new scripts that sometimes they don't put onto their website. So just ask I guess.

They list scripts they don't actually have (e.g. Millennium, TV) and it takes weeks and multiple emails to find out they lied in their listings.

They also list scripts they stole from other sites to sell for a profit: those Supernatural scripts they have listed? They were bought at auctions by fans and shared in/with the usual sites as a free fandom/screenwriting educational resource. Thanks to shops like this one we had to add huge, ugly watermarks explicitly saying they are NEVER to be sold.

If you can't find what you are looking for, you'll have better luck posting a Script Request in r/screenwriting than emailing this shop about buying it.

*Date I attempted to buy Millennium scripts they have listed was late spring/early summer.

I ordered a script on 8/13/21. I had not received a conformation until 8/26/21. Today I sent an email asking for an update or I would request a refund and I would write a review.

I checked my email and the script was delivered today. I sent an update to my response thanking them for the script and apologized for not checking my mailbox before I sent the email.

Here was the response I received;

Your item has been shipped. The tracking number is in your PayPal account. Thank you for the order and the threats. You'll be banned from ordering after this transaction. Not cool. ✌️

I want to thank Hollywood Scripts for directing me to anyone else but them to order scripts.

I placed an order nearly a month ago to buy a movie script on this website. After I have gotten confirmation emails and the transaction statement on my PayPal, I waited about two weeks before emailing them. Radio silence until I emailed them a second time saying that I would need to dispute the fraudulent transaction if I don't recieve my order before I'm unable to request a refund.

From here, he says he doesn't have the script I requested, even though its listed on his website (and still is). He tries to sell me a different script entirely, and after asking for a refund and for him to remove the false information from his website, Jonathan Rodriguez was extremely rude in response, resorting to name calling and banning me from using his website. In the very least, amidst the rude remarks, he did refund the money.

I would include my email exchanges and screenshots of his website if I could. If you intend to use any site to buy movie scripts, do your best to actively avoid this website. Save yourself the time and money.