Ziggo Reviews 9,453

My contract was supposed to be finished in 4th of July, and because of regular one month noticed in first days of June called Ziggo to terminate my contract if they don't have an offer for me (my contract was for a year). The customer service told me on the phone there's no offer right now but I dont need to terminate right away. They told me I can continue and when it's shortly before the end date, I can call them back for any offer, if again no offer, I can terminate right away without any early termination fee.

When I was arranging my contract with the alternative provider, 2 weeks after the first call I was in doubt and thought that might be a misunderstanding, so again reached them and sent a text via the app. That confirmed the same thing I heard first time. So I was confident I can terminate a few days before ending the contract without going into monthly cancellable plan paying double. So I made a new contract with the alternative provider, while continued with Ziggo.

A few days before end date, I requested to terminate my contract and they told me that there has to be a one month notice and right away diactivated my account (so no history with me also as a proof). I talked them on the phone for 1 hour and they went through the history and accepted that was their problem (2 different customer service did told me the same and did the same mistake!?) but they simply said they cannot do anything as the system does not allow! ( Who cares about the capabilities of their system and what is supported and not with the system? They always talk what the system does and how and explain its technicalities and its business logics. I don't need to know its detail, and I even don't care, this is your problem wrongly navigating me and deducting from my account and you should be responsible of your problem to resolve it!).

On the phone they were repeatedly explaining the regular one month notice like I'm not aware; and I was again and again replying back that I am aware, and that was the reason I called in the first one June (even more than a month than end date, to terminate) and again tried to be assured two weeks after that again before arranging my alternative contract.

So all in all, they just play with you. I would never get even a bit close to them.

Network performance has completely died over the past +/- 2 weeks, dropping from an already mediocre 100/30 Mbps (good speed for 2006) to a horrifying 0.4-4 Mbps download and 0.3 Mbps upload. It feels like I’ve been dragged back to 1999 and stuck with an outdated provider. I checked the pings, ran a tracert, and the routing indeed works properly, except for the actual speed.
I can't get anything done. I almost missed critical deadlines for my new job appointment because I can barely load Gmail, let alone edit documents online. Online video streaming is nonexistent at this point. YouTube struggles to buffer even 480p videos, not to mention live streams or anything connected to Steam.
And guess what? Zero explanations, zero news, and zero updates from the provider. Meanwhile, corporate managers are probably sitting in their fancy decorated offices, drinking girly iced vanilla lattes, and telling fairy tales that everything is working properly. Absolute joke of a service!

My complaint is about their billing system. Every month my account was debited on roughly the 20th of the month for the following month. I cancelled my internet with them to moved to KPN - this happened around the 14th of April. Of course on the 20th of May they debited my account (again) for June (at which point the subscription had been cancelled for over 1 month) and today I called to find out when I would get my refund and the customer support team told me it would be paid in the first or second week of July. How? How does it take more than two months to pay back my money?

You are still using old cables, the internet is not stable. I have 6 months to suffer then I am free. I will never use Vodafone in my life again.

I switched from KPN to Ziggo/Vodafone after receiving a 'good' deal via a phonecall.

Everything was fine, but then after creating an account to login to 'my ziggo' the customer code, e-mail and password didn't work.

I've been trying to reach someone for support for hours and even the chat system is too occupied.

For me the online platform co-operation between Ziggo and Vodafone is a disaster.

They are good to get customers on-board, but then the service is just non-existent.

One of the worst customer service experiences I have had in the Netherlands.

I pay approximately €90 per month for TV and internet services and have spent more than three hours trying to resolve ongoing issues with Ziggo.

The TV image is heavily pixelated, the internet service is unreliable, and despite countless calls the issues remain unresolved.

The most frustrating part is the customer service itself. I received contradictory information from different representatives, was promised a wireless Media Box only to later be told that it would not be provided, and repeatedly spent 40+ minutes on hold before calls were disconnected.

During one call I even overheard someone say "wat een vervelende man" while I was still connected.

The technical issues are disappointing, but the lack of professionalism, accountability and respect shown throughout the process has been far more frustrating.

After months of poor service and hours of wasted time, I am now documenting the matter and pursuing formal escalation channels.

Extremely disappointing experience.

A door to door salesman from Ziggo signed us up for a contract for internet. The contract ended up being for cable tv + internet, the salesman took advantage of the fact we did not know Dutch as new immigrants. I only found out after I left the country and was still getting a charge from them for TV service even though we had cancelled our internet service. So we have paid around 900 extra euros as this is from 2023. I called to have it cancelled and refunded, they originally said no, but when I said I haven't even been in the country since November and there is no possible way we could get anything from that contract they cancelled it from November.

Still about 900 extra euros for an unused service, we never even had a TV or a cable transpiler in the netherlands!

Their only intentions are to get you into the contract. I called them to complain but they don't care and just deny everything. I strongly recommend you to stay away of their contracts

We have experienced issues due to their behalf and they refuse to prioritise us. Their customer service is also very rude and brutal. We have been clients for 17 years and yet there’s no loyalty on their behalf. There’s absolutely no wifi in our home for the past days and they are doing nothing to help.

They are the worse, they charge too much and internet drops every day

Their “welcome gift” offer is basically a scam. It looks clear when you sign up (TV, PS4, etc.), but in my case, even after waiting over two months, no trace of it.

When I asked about it, they couldn’t really tell me when (or if) it would be delivered, which was pretty disappointing and when I contacted the partner company they said, "free things can take time".

The welcome gift feels misleading based on my experience. If their welcome gift offer seems appealing to you and you are thinking to switch your provider, I’d suggest to think twice before wasting your time and energy.
Added later: their reaction to this review shows exactly how they treat their customers. Even after 20 times call conversation at their customer service, they can seamlessly say that they have no record of this problem. This is how they are.

Ziggo is increasing subscription fee due to inflation correction. Fair. But they also charge us Euro 2,50 per month (Euro 30 / year) voor ESPN. I do not need ESPN so why do I get it. I didn't ask for it.
Customers of Ziggo are cancelling their subscription if there are alternatives, I would do the same.

I had an extremely poor experience with Ziggo. At the end of April, they contacted me and offered a deal to switch my service from KPN to Ziggo. As usual, Ziggo was supposed to handle the cancellation of my previous contract with KPN. I agreed, and on May 22nd, I received a modem from Ziggo. However, I never received any email confirming the cancellation of my contract with KPN.

When I contacted Ziggo, they didn’t provide accurate information about the cancellation. When I called KPN, they said I had a subscription until July 5th, and that the contract could not be canceled before that date. They also said this was communicated to Ziggo. When I contacted Ziggo, they said I could cancel the contract with them and just return the modem to a Ziggo store (false information). When I went to the Ziggo store, they told me I had to return the modem by post, and that no barcode was needed, and the contract would automatically cancel.

I handed the modem in by post on May 24th, but now, on June 5th, I just received an email that my internet has been activated. When I went to the store, they said that because they never received the box, the contract wasn’t canceled, and they couldn’t help me, and I should contact customer service. Customer service also wasn’t responsive because of the weekend.

I really don’t understand why I should be held responsible for this. Additionally, their customer service is completely unresponsive. I’m posting this review so others know how irresponsibly this company operates. I would rather pay twice as much than deal with a company that takes no responsibility.

Look up " ACM Ziggo". Amongst many - Book 6, Article 236 (sub-clause j) of the Dutch Civil Code (Burgerlijk Wetboek). A customer has the right to cancel a service using the same method they used to sign up. Ziggo pushes you to sign up via a quick button on their website or phone, they are legally required to provide an equally simple, frictionless way to cancel, which they don't. This was singularly my complaint "Roach Motel" review - check in, can never check out. I'm comforted that it wasn't just me but exactly part of what they were under investigation for at exactly the time I experienced it. I haven't got out yet. Still have to go on hold, get the third degree enquiry like I'm doing something illegal, given the run around, get hung up on then some different response to the issue on file and another set of timelines and dates. They managed to keep charging after contract term concluded and having telemarketer/agent name, reference number and date confirming to the date when charges would stop. It didn't and it doesn't. This can be better explained as the actions from a corrupt business, than the dribble the person hired to put a Ziggo response about "it must be the individual circumstance" that's the problem. At this stage it is getting knowledge out there, YOU ARE SIGNING UP TO A COMPANY FOUND IN BREACH AND KNOWN TO BULLY AND HOLD CUSTOMER ACCOUNTS HOSTAGE. Perhaps finding this post useful might bring awareness, but I don't know - classic individual v's multi €billion company- I am just wanting to bring awareness to the next generation of potential victim customers

Worst customer support ever
I was supposed to get a free gift
Of a PlayStation but it didn’t arrive didn’t receive a response from them
Or tracking

When I report spam to SpamCop this company is listed as the originating point of the spam/fraud.

Ziggo has still charged me 50 Euro extra after I called customer service when my installation was done and they assured me that the 50 Euro will be refunded. As always they haven't kept up to their word. I have paid now to stop their negligence and continuous emailing and posting of letters. Next action will be to cancel my contract.

Join extra streaming services now and watch immediately! Was the slogan. After applying, no login was available, even after several hours. So, I canceled the subscription ofcourse.
After a month, they send me a bill with the service of streaming; so I contacted them by phone for over half an hour, being moved aside with "via this and that way, other than the send link via E-mail that didn't work, you can actually use your subscription; so we are not going to compensate u in any way. Your fault."
Fine.
Then got billed for May and June. And couldn't login anymore; I had unsubscribed they said.
I was furious but couldn't speak to a manager. TL;DNR: I payed to much and ended the contract with Ziggo, went to HBO Max directly.

Worst internet provider. They have zero respect for their customers. There is always an issue and you never get the speed you contract. My internet suddenly stopped on Saturday afternoon, and when you call them they cannot solve because it is weekend or holiday, but their website says support 24/7. No internet since Saturday, they scheduled a technician to come on Friday only. They explanation: “there’s nothing we can do about it, I know it is a shitty answer, but we can only send someone on Friday, you can call my boss or make the noise you want on internet, nothing is gonna change”. So no internet for a week, and this is the answer they give to a 6-year-customer; both my wife and I work from home.

Incompetent service and a racist, completely ignorant approach to the customer. Even though I'm not a Ziggo customer, I want to collect my money for 180 euros and there's no way to even email them. Written contact is difficult because I don't want to send photos of the returned package, for example. They keep all notes from the phone conversation for themselves, and the customer doesn't receive any confirmation of the complaint. Short story: On April 17, 2026, a package arrived with the wrong equipment, completely unsuitable for my installation. On April 19, I returned the package to the Ziggo point, for which I have return receipts. Ziggo continues to charge me subscription fees, and it's difficult to resolve anything with them.