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Homefire Reviews 

4,818
•
TrustScore 5 out of 5

4.8

Firewood Supplier
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Review summary

Created with AI, based on recent reviews

Looking at 3,585 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that placing orders online is completely straightforward, while delivery drivers are consistently described as exceptionally helpful, courteous, and willing to place heavy items exactly where needed. Consumers also appreciate the reliable product quality and the prompt, transparent updates provided throughout the shipping process. Some reviewers were not happy with the delivery process, noting that bulky items were occasionally left on doorsteps or in garages rather than the specific spot requested. A small group of consumers also experienced frustration with damaged or broken products, such as excessive coal dust and small pieces inside the bags.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery_service, noting prompt arrivals and helpful drivers who... See more

Staff

People report positive experiences with staff, consistently highlighting their helpful and polite attitudes.... See more

Service

Clients share positive opinions on service, highlighting an effortless process from start to finish.... See more

Product

Customers consistently note positive experiences with product, highlighting the great quality of both wood... See more

Order

Consumers find order to be positive, highlighting a smooth online experience and helpful notifications.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Even though I dread having to think about buying fuel for the winter, Homefire make the whole process effortless. I receive one, maybe two calls, saying that their summer prices are on. I order online... See more

Rated 5 out of 5 stars

The product burns well and is made from recycled olive stones. The subscription means I don't have to worry about re-ordering and the delivery driver knows where to unload the bags if I'm not availabl... See more

Rated 5 out of 5 stars

Great products, consistent quality over the several years that I've ordered from them. The delivery drivers deserve a mention too. They always leave the logs neatly stacked in a sensible place and ens... See more

Rated 5 out of 5 stars

Reliable delivery to your bunker or store shed, always courteous and helpful delivery drivers. I have used this company for many years and never had cause to complain, what more do you want ? oh and... See more

Company details

  1. Firewood Supplier

Written by the company

Homefire is the UK's leading smokeless fuel and kiln dried firewood manufacturer and supplier, putting sustainable warmth and comfort at the heart of your home. With a nationwide network of stores, you can be sure you're getting high quality low smoke fuel for your appliance.

Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

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Hasn’t replied to negative reviews

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4.8

All reviews

(4,818)

3,552 reviews in the last 12 months

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