homeriver.com Reviews 

The Pure Way! A tree growing out of my chimney, a gutter hanging off, a porch rotted out with holes in it, the kitchen sink leaking because they did not put the dang nut on. Come on! Do not use them as your property management company. PUREHomeRiver did not collect rent in a timely manner nor were they aware the tenant wasn’t paying but they took their fees off the top non the less. They turned a once successful rental into a loss. The communication was hair pulling frustrating. They signed a new lease with the tenant owing $3k plus. The tenant failed to pay that month rent then a few months later skipped a month all together. To rub more salt in the wound. The tenant was evicted. Left eight tons of trash and stole the oven. PUREHomeRiver allowed tenant during eviction to use the house as their own personal storage space as their move out took place over six weeks.

Home River Group which manages my HOA (Alpenstrasse HOA) in Boise Idaho is the worst HOA I have ever dealt with. HORRIBLE communication, HORRIBLE management of the community and money just disappears with random increases of dues and annual subsidy payments which do literally nothing. Example one. 2025 six hundred dollar subsidy to fix the water pump house..... everyday for over two years now the pump house floods the street everyday the sprinklers are on wasting thousands of gallons of water per day. I have emailed over twenty times with photo proof..... never fixed and rarely respond to emails. Example #2, hired a handyman for two days to fix the fence. I spoke with him and he charged about 1k for two days of work. Three months later 500 dollar per unit ( 4000.00 total) supplemental bill..... Example #3 - repeatedly hiring crackhead landscapers. Last year these X convicts showed up and spilled gas and oil all over the lawns which took extra water and fertilizer to repair over 16 months. I can go on and on. HORRIBLE / TRASH HOA. / SCAMMERS

RUN! They were great as HomeRiver but with the PURE merger the systems and people were totally turned over and they mismanaged a property leaving it empty for 6 months. They admitted fault but refuse to remedy or even respond requiring legal pursuits. They made up charges that were never approved in order to hold deposits hostage when I moved all my properties to a different management company. Do not work with these folks! No telling how they were treating my customers.

As a property owner, HRG was very bad supervisor of the properties. They took no initiative to get anything done. A tenant left - minimum 3-4 weeks before the unit was listed. Emergency maintenance issues were left to for over 24 hours when they’d arise. Their vendors either scam them or they’re in on it. I had to ask them about a bill where the vendor charged me $40 to change a light bulb (and it wasn’t visit fee, they were there for various items). I had to start using my own vendors because of how outrageous some of these costs were. $40 to change in a light bulb, $275 dollars to hang a shelf that was already hanging just one side fell off.

However, the worst part is how they handled bills. They paid all utility bills late and we incurred late charges we didn’t know about, and we are currently now in a dispute about how they how paid a utility bill (months late btw and we had to pay it ourselves because it was about to be switched off due to non payment ) after utilities were already switched in their name. They continue to hold hostage over $4,000 and they aren’t responding to direct evidence from winter haven utilities that they never received the payment they took from our account and claim they paid. It is effectively theft.

They also constantly took money from the account without explanation, deposits, charges that didn’t make sense. I had to check the portal daily/weekly. The amount of times they had to credit the portal back money they stole is probably illegal.

Even now, I am writing currently disputing the multiple thousands of dollars they have held hostage since beginning of June when the account was supposed to be closed. Unfortunately, they are not responding so this will first be a complaint with the Florida dept of business and if I still don’t receive a response, we will have to sue for this money.

They are not trustworthy. Avoid this company as an owner

Avoid them ! Simple as that. Bunch of hidden fees on my ledger, property manager never responds and service is extremely delayed. You will feel trapped if you get involved with them and they won’t help you. There is a reason why they are getting so many negative reviews.

My experience with HomeRiver Group was extremely disappointing. Communication was poor, issues were not handled in a timely or professional manner, and I often felt like I had to repeatedly follow up just to get basic concerns addressed. The overall experience was frustrating and far below what I would expect from a professional property management company.

I would strongly encourage prospective tenants and property owners to do their research and read reviews carefully before choosing HomeRiver Group.

I am writing to log an official complaint regarding my experience with property manager Margaret Potter at the Columbia branch. She utilized forceful and threatening tactics to push a disabled tenant out of their home, displaying a complete disregard for tenant protections and fair housing practices.Instead of accommodating documented tenant needs or engaging in professional communication, her approach was aggressive and adversarial. This level of treatment towards vulnerable tenants is unacceptable and unlawful. I strongly advise prospective renters—especially those requiring reasonable accommodations—to look elsewhere, as this management group does not adhere to equitable housing standards.

Terrible rental management company. Renters portal makes me reset my password every time I log back in and that doesn't even work so I have to message our manager to resend a link to reset my password. Manager is based in another state and seems to managing a huge portfolio of properties so getting in contact/getting anything done or fixed is a huge headache - took 3 weeks to get our dishwasher fixed which was broken when we moved in. Charges us a $50 benefits package fee every month with no actual upside benefits, just someone that called us to send our wifi router which is a simple click of a button online. Also all their services are outsourced so expect to be on the phone with someone in another country

I would give HomeRiver a zero if it were an option. I am a property owner. I signed a contract in April 2025 with HomeRiver after being reassured that they were flexible enough to handle two tenants with special needs. This was clearly not true. Not only are they not able to do this as their systems are not built for that, they are not willing to make changes to accommodate these tenants. I was very clear about these issues prior to entering into a contract with them and was told several times that they would not be a problem. There's always an excuse but never a solution. Furthermore, HomeRiver refuses to provide estimates with details on the materials proposed and the time estimated to complete the job for repairs that are necessary. When I have asked for detailed estimates I have been told that it is company policy to provide only very basic estimates. Finally, if you call their regional office for the Pittsburgh area during office hours, you will be directed to an off-shore call center. Avoid this property management company at all costs if you have a smaller property with tenants who cannot use computers competently. If you are interested in protecting your property and business, don't do business with HomeRiver.

At first they were great they fixed many things in our rental house without charging us but the last two YEARS our property manager Buffi Uher had been a nightmare! It seems like she's on vacation more than she is in office actually working and has abandoned us with no answers and no help for weeks at a time. We lived in a house with a moldy ceiling for nearly 6 months because they wanted to take their sweet time finding the cheapest option to fix it. Our electric bill was as over $1000 this month because the air conditioning unit for the second story doesn't work and we got tired of asking them to fix it. We were harassed by our hoa for an entire year totalling over $1000 in fines to the point we had to get a lawyer and threaten the hoa and homeriver. Even now when we told the company we were moving , they were supposed to pro rate our rent for this month and Buffi never contacted us. We called the office and had them connect us to her and she still did not answer. She ended up blocking my boyfriend's phone number while she is was still our property manager. They had to give us an entirely new property manager just to end our lease

Terrible property management. Tenant has been waiting for months to be able to use one of the two bathrooms in a four bedroom house. Shoddy care for the property and zero response to ticket items. FO NOT RENT FROM THIS GROUP

Though I ultimately received the tenant’s security deposit back, it came nowhere close to covering the stress and thousands of dollars I had to pay out of pocket due to the negligence of this property management company.

During the tenancy, significant damage occurred to my home that I was never informed about. After regaining possession, I discovered extensive drywall damage from holes punched through multiple rooms, broken windows, missing interior doors, damaged lighting, missing blinds, debris left behind in the garage, and serious landscaping neglect. I was later informed that police had been called to the property during the tenancy, yet none of this was disclosed to me.

The home was returned in a condition that required immediate and costly repairs just to make it habitable again. In addition, contractors arranged through the management company were unresponsive and completed at least one major repair incorrectly, requiring city involvement to resolve.

Despite being given ample notice that the lease had ended and that I was moving back into the property, the management company, due to internal miscommunication, shut off utilities that were still in my name, including water, electric, and gas. This resulted in service interruption, reconnection fees, and additional out-of-pocket costs that should never have occurred.

A property manager’s responsibility is to protect the owner’s asset through proper inspections, clear communication, and competent oversight. That did not happen here. Based on my experience, I would strongly caution other property owners to ask very specific questions about inspection practices, communication standards, and contractor accountability before entrusting their home to this company.

RENTER BEWARE. Home River Group will scam you of all your deposit, charge you erroneous cost, and then threating to report you to the credit bureau after 10 days. Better yet, they don't even tell you how to make a payment.
I did everything per the lease agreement and still got scammed. I guess the next route is taking them to court where I have proof that the place was left better than I received it.

STAY AWAY at all cost. I will never do business with them again.

Slum lords... Most company not in state and barely care to be within regulation. Sloppy paint,Cracked and DMG foundation, slow to respond to maintanence requests. Critical ac not working and does not respond.

Portal never works.not 24 hours if it doesn't work ever!

I would give this company zero stars if that were an option. Calling HomeRiver Group a “property management company” is honestly misleading. They function more like a PREDATORY TECH SHIELD designed to extract premium fees while providing almost no meaningful human support.

The core issue is that there is effectively no customer service, only systems. Everything runs through cheap, glitchy, poorly designed portals that seem built to offload as much labor as possible onto the tenant. Even the simplest request becomes a drawn-out ordeal of forms, logins, and redundant steps. It is not just inconvenient. It feels intentional. The entire structure seems designed to make basic communication so time-consuming that you either give up or handle problems yourself.

If you think you can just call someone to resolve an issue, think again. Direct human contact is nearly impossible. Instead, you get texts from “Rob Otto,” which presents itself like a real person but is clearly just a chatbot. A useless one. It responds to serious issues with canned, irrelevant troubleshooting prompts. You could report something urgent, something that clearly requires immediate attention, and still get stuck answering scripted, pedantic questions that completely ignore the reality of the situation. It is beyond frustrating. It is insulting.

This is not just bad service. It is a business model built around automated avoidance. Every interaction pushes responsibility back onto the tenant while minimizing any real accountability on their end. It is intentionally labor-intensive for the customer and frictionless for the company.

There is also a total disconnect from anything resembling local, responsive management. Much of the operation feels outsourced, with no one who actually knows the property or seems empowered to make decisions. Communication is fragmented, follow-through is unreliable, and accountability is basically nonexistent.

Meanwhile, they charge significant management fees. For what, exactly? Even the landlord of the property I rent has expressed frustration with them. And without exception, every contractor who has come through, plumbers, electricians, maintenance workers, has had something negative to say about dealing with HomeRiver. On multiple occasions, I have had service appointments canceled because HomeRiver failed to pay vendors. Contractors have shown up and then refused to do the work because they had not been paid. That alone should tell you everything you need to know.

At a certain point, the pattern becomes obvious. This is the Spirit Airlines model of property management. Cut costs everywhere, automate aggressively, provide the absolute minimum level of service, and still charge like you are delivering something premium. They are highly efficient at two things only: avoiding responsibility and collecting the rent check.

If you have any choice in the matter, avoid this company. The experience is not just frustrating. It feels structurally designed to work against you at every step. ABSOLUTELY PATHETIC.

I encourage you to read the negative reviews before choosing Home River Group as your property management company. They will do as little as possible to address issues and then argue with you about how they handled everything correctly.
It took 4 months for them to find tenants while our property sat vacant. Those tenants then broke their lease before the year was up. They destroyed the lawn with a bounce house — damage that took from April to November to be fully addressed. Home River Group kept wanting to give the tenants more and more time to "see if the grass would grow back." Seven months? When I expressed frustration, they argued with me instead of taking accountability. I asked multiple times over those 7 months for the situation to be addressed, and each time they did as little as possible, despite the tenants clearly violating the lease. In the end, I was stuck with the bill.
We have since switched to Hover Girls Rental Property, and they had renters signed within the first 3 weeks of showing the home.
Read the reviews and save yourself the frustration.

Please listen to the REVIEWS Dont rent If I could give this company zero stars, I will rate them zero stars. I did not listen to the reviews and rented from this company anyway. They will find a way to get all of your money. They kept my entire deposit. EVerybody that works here is foreign. There is no office in town. This is a modern day scam. Please find someone else.

HORRIBLE!!!! They will find ANYTHING to completely screw you out of every single penny you have. The house we rented had ventilation that only worked in 2 rooms & every month when I went to pay rent, there were magically more things added & the charges just slowly crept up & up for the entire lease. Then when you try to call & get a hold of someone you get the most incompetent person to talk to. DO NOT RENT FROM THEM. They're sneaky & dirty. If I could leave 0 or negative stars I ABSOLUTELY would.

My oven stop working on 11/22/2025, I place a work order on 11/23/2025 with Meld Request. I made several requests. Finally someone came out on 12/1/2025 and stated it need to order the parts for the oven. It's now 12/12/2025 and I still don't have a work oven. SO, DIDN'T HAVE A WORKING OVEN FOR THANKSGIVING, what the the chances for CHRISTMAS!!!! Until than I'm placing a WORK ORDER EVERYDAY !!!