I was treated very well from start to finish. I never felt that I was being forced into purchasing from Home Solutions. I was given the opportunity of contacting Home Solutions if I had any pro... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
From David first visiting my mums house to Chris who fitted the stairlift everything was brilliant,professional & they are obviously used to explaining things to the older clients in a respectful mann... See more
Company replied
Just installed stairlift, exactly when promised, within the promised timeframe. I was delighted - it was desperately needed. Thus far (he's only been gone an hour!) it works perfectly. The rep/... See more
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Found you on "Which". Maybe a lesson there! You need to improve your Marketing!! You would not have been on our short list otherwise. Excellent sales person very competent and technically very good.... See more
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Company details
Recommend us to a friend and receive a thank you from us.
Refer a friend for a £100 gift card.
Recommend us to a friend
and receive a thank you from us for your recommendation. You will receive a £100 voucher of your choice* and the person you have recommended us to will receive up to £200 discount if they decide to buy. Contact us today to find out more.
Contact info
Eagle Court, De Havilland Ave, Preston Farm Industrial Estate, TS18 3TB, Stockton-on-Tees, United Kingdom
- 0800 783 9551
- contactcentre.homesolutions.uk@tkelevator.com
- tke-homesolutions.co.uk
4.6
Excellent
176 reviews
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Replied to 100% of negative reviews
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Curved staircase chair lift
The whole procedure was carried out efficiently and I was impressed with the knowledgeability and professionalism of Jack from sales and the gentleman responsible for the quite difficult installation.
I appreciated the choice of colours and materials available. The final cost was very reasonable too. Highly recommended.
September 18, 2026
Unprompted review
Reply from TKE Home Solutions UK
Thank you for taking the time to leave us such a lovely review! We're delighted to hear that you had such a positive experience with us and that both Jack and our installation engineer provided a professional and efficient service, particularly with a more challenging installation.
It's wonderful to know you're pleased with your new curved stairlift, the customisation options and the overall value. We really appreciate your recommendation and hope your stairlift makes a positive difference to your everyday life.
Kind regards,
TKE Stairlifts
Our stairlift wasn’t working
Our stairlift wasn’t working, on Thursday, 22nd October 26, so I immediately rang the 24 hour service. I hung up after 15 minutes, when I was asked to leave a message. I then emailed the Company asking for someone to ring me immediately. I then, again rang the 24 hour service number 01642704870, only once again after 15 mins, being asked to leave a message, which I did, explaining that my husband was stranded upstairs, and could someone ring me back immediately. It is now 5.20 pm, no response whatsoever, given that the Company purport to provide a 24 hour service. The lack of any response is completely unacceptable, and given that the office is now closed until Monday, I am left anticipating a very, very difficult situation, regarding him being unable to use the stairs. It would appear TK Home Solutions do not honour their 24 hour emergency service, neither does anyone answer the phone calls.
October 22, 2026
Unprompted review
Reply from TKE Home Solutions UK
We are very sorry to hear about your experience and sincerely apologise for the distress and inconvenience this situation has caused. We fully understand how concerning and frustrating this must have been, especially when you were unable to reach our emergency support team.
This is certainly not the level of service we aim to provide. We have reached out to you to request some additional information so that we can investigate this matter thoroughly and understand what has happened.
We take feedback of this nature extremely seriously and would appreciate the opportunity to look into your concerns and address them appropriately.
Kind regards,
TKE Stairlifts
A new chapter in our life has opened - no need to downsize now.
Having received a strong recommendation from an ex-work colleague we were pleased to find the whole experience both informative and professional. The staff were knowledgeable, friendly and reassuring. The timescale between enquiry and fitting was most acceptable and the quality of the product vastly improves my quality of life on two floors! Well done TKE.
September 2, 2026
Unprompted review
Reply from TKE Home Solutions UK
Thank you so much for your wonderful review! We're delighted to hear that your experience with TKE has been such a positive one, from your initial enquiry right through to installation. It's especially lovely to know that your stairlift has made such a difference to your quality of life, allowing you to continue enjoying both floors of your home without the need to downsize. Thank you again for choosing TKE Stairlifts, and we wish you many more happy years in your home!
- TKE Stairlifts
Great Product and Great Service
In the times we live in, people are often quick to complain but rarely take the time to recognise when a service has genuinely gone above and beyond expectations. I felt it was therefore important to take a moment to acknowledge the excellent experience I have had with TKE Home Solutions.
My mother recently completed the purchase of a stairlift from TKE Home Solutions, and throughout the process, my many interactions with the TKE team were exemplary. Everyone I dealt with was professional, helpful and, importantly, genuinely caring.
All the team members demonstrated an attitude and commitment that, in my view, epitomises what excellent customer service should be. Their approach, in what could have been a challenging process for me, was straightforward and reassuring.
As to the product itself, my mother is absolutely delighted with the quality and ease of use. It has made such a positive difference to her life and wellbeing.
Thank you.
September 4, 2026
Unprompted review
Reply from TKE Home Solutions UK
Thank you so much for taking the time to leave such a thoughtful and heartfelt review. It genuinely means a great deal to the whole team to know that we were able to make what could have been a difficult process feel straightforward, reassuring and supportive for you and your mother.
We’re especially pleased to hear how happy your mother is with her stairlift and the positive difference it has already made to her day-to-day life. That is exactly what we hope to achieve for every customer.
Your kind words about our team are hugely appreciated, and we’ll make sure they’re shared with everyone involved. Thank you again for choosing TKE Home Solutions and for taking the time to recognise the care and commitment shown throughout your experience.
Best regards, TKE Home Solutions
Very kind and helpful
Very kind and helpful. Chris was very knowledgeable and very efficient.
September 25, 2026
Unprompted review
Reply from TKE Home Solutions UK
Thank you so much for your lovely review! We’re so pleased to hear that Chris was kind, helpful and able to make everything feel straightforward for you. We’ll be sure to pass your lovely comments on to him. Thank you again for choosing TKE Home Solutions!
Amazing experience
Amazing experience! Chris and his manager were fantastic and had great customer service couldn’t thank them enough, they made my nana feel at ease and answered all our questions.
September 17, 2026
Unprompted review
Reply from TKE Home Solutions UK
Thank you so much for your lovely review. We’re so pleased to hear that Chris and Clare made your nana feel comfortable and at ease throughout the experience. We know how important it is to feel listened to and have every question answered, so it’s wonderful to hear they took such good care of you both.
Your kind words have been passed on to them and they are very grateful. Thank you again for choosing TKE Home Solutions and for taking the time to share your experience with us.
- TKE Home Solutions
Engineer came very poliet and friendly…
Engineer came very poliet and friendly serviced lift professionally, also cleaned lift for me as im unable to do really appreciate it , he was here 30 minutes not like any other engineer thats been before
July 29, 2026
Unprompted review
Reply from TKE Home Solutions UK
Thank you for taking the time to leave us such a wonderful review.
We're delighted to hear that our engineer provided a polite, friendly, and professional service during your stairlift appointment. It's especially lovely to know they took the time to clean your stairlift for you, and we're so pleased this made a difference.
We really appreciate your comments about the time and care taken during the visit and thank you for choosing TKE Home Solutions.
- TKE Home Solutions
Abysmal call out service
Abysmal call out service. Logged call at 6.00pm via their immediate response service. One hour later called back to be told the call hasn’t even been passed on. Asked to speak to a supervisor. An hour later I phoned again asking to speak to a supervisor to be told there wasn’t one available. Eventually a very apologetic engineer arrived. Ironically we live within five minutes walk of their offices. I will be escalating this deplorable service that left my disabled wife without access to toilet facilities for over three hours to the council my local MP and relevant FB groups. Dispicable treatment of disabled people
July 28, 2026
Unprompted review
Reply from TKE Home Solutions UK
Thank you for taking the time to share your feedback. We are very sorry to hear about the experience you and your wife had when contacting our out-of-hours service.
We recognise how distressing and frustrating this situation must have been, particularly with your wife being left without access to an essential part of your home. This falls well below the standard of service we aim to provide, and we sincerely apologise for the distress and inconvenience caused.
Following your complaint, we are carrying out a thorough internal investigation into the circumstances surrounding this incident. We are reviewing what happened with the relevant teams and identifying any improvements needed to help prevent this from happening again.
While we appreciate that this cannot change your experience, we hope it reassures you that your concerns have been taken seriously and are being investigated thoroughly.
If there is anything further you would like to discuss, or if you have not already been in contact with our team, please contact us directly so we can ensure your concerns are fully addressed.
Once again, we sincerely apologise for the distress and inconvenience caused, and we thank you for bringing this matter to our attention.
Kind regards,
TKE Home Solutions
It was absolutely brilliant Chris he…
It was absolutely brilliant Chris he done amazing job and no rubbish. Left boxes is taken them all. Thank you so much Mrs. Porritt.
July 24, 2026
Unprompted review
Reply from TKE Home Solutions UK
Thank you for your lovely review, Mrs Porritt! We're delighted to hear Chris did such an amazing job and left everything clean and tidy afterwards. We'll be sure to pass on your kind words to him. Thank you for choosing TK Home Solutions!
Chis from TKE has done a brilliant job…
Chis from TKE has done a brilliant job installing the Stair Lift. He’s explained everything as he went along which was very reassuring.
My stairs are not easy. They are spiral on 3 floors and are narrow. Chris checked everything as he was installing and afterwards when checking the installation with me in the chair.
He is a very charming and pleasant young man. He worked hard to install the Stair Lift and to explain everything. Thank you
July 23, 2026
Unprompted review
Reply from TKE Home Solutions UK
Thank you for your wonderful review! We're delighted to hear that Chris provided such a reassuring experience and took the time to explain everything throughout the installation. It's great to know he completed the installation with such care, especially on your unique staircase. We'll be sure to pass on your kind words to Chris. Thank you for choosing TK Home Solutions, and we wish you many years of safe and comfortable use of your stairlift!
Roger came round to service lift found…
Roger came round to service lift found no grease on track and fitted new wheels as bumping also bottom hinge banging put damper on. Done a excellent job stair lift working a lot better 🌟🌟🌟🌟🌟
July 23, 2026
Unprompted review
Reply from TKE Home Solutions UK
Thank you for your fantastic review! We're delighted to hear that Roger was able to resolve the issues with your stairlift and get it running much more smoothly. We'll be sure to pass on your kind words to him. Thank you for choosing TK Home Solutions and for your 5-star feedback!
Very helpful explaining to me.Quick…
Very helpful explaining to me.Quick installation very polite engineer.
July 21, 2026
Unprompted review
Reply from TKE Home Solutions UK
Thank you for your kind review! We're delighted to hear you found the installation quick and that our engineer was polite and took the time to explain everything clearly. We really appreciate your feedback and thank you for choosing TK Home Solutions.
Roger was brilliant done what he had to…
Roger was brilliant done what he had to do always polite and friendly ans helpful
July 21, 2026
Unprompted review
Reply from TKE Home Solutions UK
Thank you for your lovely review! We're delighted to hear Roger provided such friendly and helpful service. We'll be sure to pass your kind words on to him. Thank you for choosing TK Home Solutions!
Chris has been lovely to meet today he…
Chris has been lovely to meet today he has done a great job made sure I know exactly what I’m doing with my stairlift very helpful friendly man .
July 20, 2026
Unprompted review
Reply from TKE Home Solutions UK
Thank you for your wonderful review! We're delighted to hear that Chris made such a positive impression and took the time to ensure you felt confident using your new stairlift. We'll be sure to pass on your kind words to him. Thank you for choosing TK Home Solutions, and if you ever need any further assistance, we're always here to help.
Reply from TKE Home Solutions UK
Thank you for your wonderful review, Victoria! We're delighted to hear you had such a positive experience with our Engineer Roger. We've passed your kind comments on to him, and he'll be pleased to know how much you appreciated his professionalism. Thank you for choosing TKE Home Solutions!
- TKE Home Solutions
Excellent from start to finish
The two engineers arrived on time and were very friendly and helpful. The stair lift was fitted without fuss ( or mess!) and I was given helpful instructions.... and a couple of rides,,,, to show me how to use it. The whole experience has been positive from the first contact with the firm, the sales operative ( very informative and non pushy!!) and the fitting today. I would certainly recommend this company to anyone wanting a stair lift.
Excellent customer sevice
Excellent friendly engineers.
July 9, 2026
Unprompted review
Reply from TKE Home Solutions UK
Thank you so much for your wonderful review and for taking the time to share your experience.
We're delighted to hear that everything went smoothly, from your first enquiry through to the installation. It's great to know that our sales consultant provided helpful, no-pressure advice and that our engineers arrived on time, completed the installation neatly, and took the time to ensure you felt confident using your new stairlift.
Providing excellent customer service at every stage is something we take great pride in, so your kind comments and recommendation mean a great deal to the whole team.
Thank you for choosing TKE Home Solutions. We wish you all the very best, and if you ever need any assistance in the future, we're always here to help.
- TKE Home Solutions
Great Service
Right, the local representative and subsequent intervention by the Area Manager was brilliant. The equipment is excellent but sadly the installer damaged the carpet and didn't mention it! When we contacted the company they were on it straightaway and dealt with the problem promptly replacing the whole carpet without any quibble.
April 10, 2026
Reply from TKE Home Solutions UK
Thank you for taking the time to leave such an honest and balanced review. We’re delighted to hear that you were pleased with the support provided by our representative, the intervention from the Area Manager, and the quality of the equipment itself.
We’re very sorry to hear about the damage caused to your carpet during installation, as this is certainly not the standard we aim to deliver. However, we’re pleased that our team was able to resolve the issue promptly and professionally for you.
At TKE Home Solutions, we believe it’s important to take responsibility and ensure any concerns are dealt with quickly and fairly, so we truly appreciate your understanding and your recognition of how the matter was handled.
Thank you again for your feedback and for choosing TKE Home Solutions.
- TKE Home Solutions
Quality service and product. No pressure to buy.
We were pleased to see Which magazine's report on TKE stair lifts and the positive feedback from customers.
The showroom and survey staff were helpful in providing information and suggesting the best model to meet the needs of my father-in-law, all of this without obligation.
There was no pressure to buy or chase up a sale at any point.
This company only supplies equipment that they have manufactured themselves so they know the product well. The company also makes commercial lifts and escalators giving confidence that the chair lift is safe and robust.
The installation was arranged for our soonest convenient date and went without a hitch, being completed in less time than expected. The installer gave a demonstration, gave time to ensure all questions were answered and was confident in his knowledge.
I am confident that, although not the lowest price solution on the market, that the quality of the product, the 2 year warranty and the 365 day a year breakdown service offer good value for money.
I can recommend this product.
June 12, 2026
Reply from TKE Home Solutions UK
Thank you so much for your detailed and thoughtful review. We’re delighted to hear that your experience with TKE Home Solutions was such a positive one from start to finish.
It’s wonderful to know that our showroom and survey team were able to provide clear, helpful advice and support without any pressure, ensuring the right solution was found for your father-in-law’s needs. We strongly believe in giving our customers the time and information they need to make the best decision for their home and circumstances.
We’re also pleased to hear that the installation process ran smoothly and that the Engineer took the time to answer all questions and provide a thorough demonstration. Delivering a professional and reassuring experience at every stage is something we take great pride in.
Thank you as well for recognising the quality, reliability, and support that come with our products and services. Your recommendation truly means a great deal to us, and we sincerely appreciate you choosing TKE Home Solutions.
- TKE Home Solutions
Honest reliable service from start to installation & beyond
From David first visiting my mums house to Chris who fitted the stairlift everything was brilliant,professional & they are obviously used to explaining things to the older clients in a respectful manner. Mum accidently pressed the emergency stop button in the middle of the night telling me over the phone at 2.30am it won't work ! I rang the repair telephone number the next morning (Sunday) & an engineer went out to check the stairlift (I'd already realised what mum had done & let the engineer know) he was lovely to mum explained everything to her incase it happened again. TKE were recommended to us by mum's neighbour & we would now also recommend them. Thankyou
June 3, 2026
Unprompted review
Reply from TKE Home Solutions UK
Thank you so much for taking the time to share such a thoughtful review. We’re delighted to hear that both David and Chris provided such a professional and supportive experience for your mum throughout the process.
At TKE Home Solutions, we understand how important it is to communicate clearly, patiently, and respectfully, especially when supporting older clients, so it’s wonderful to know this made such a positive difference to your mum’s experience.
We’re also pleased to hear that our engineer was able to quickly assist and reassure your mum following the emergency stop incident. Providing ongoing support and peace of mind for both our customers and their families is incredibly important to us.
Thank you again for your kind words, for placing your trust in TKE Home Solutions, and for recommending us to others - it truly means a great deal.
- TKE Home Solutions
Clear and friendly advice
Clear and friendly advice, no pressure selling, clear pricing. Great customer service throughout from the initial contact to the final installation and set up
June 1, 2026
Reply from TKE Home Solutions UK
Thank you for your wonderful review. We’re delighted to hear that you found our advice clear, friendly, and pressure-free throughout your experience with TKE Home Solutions.
Providing transparent pricing and excellent customer service from the very first contact through to installation and set up is something we take great pride in, so it’s fantastic to know this was reflected in your journey with us.
Thank you again for choosing TKE Home Solutions and for taking the time to share your feedback - it’s truly appreciated.
- TKE Home Solutions
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