Honest Burgers Reviews 

208
•
TrustScore 2.5 out of 5

2.6

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Review summary

Created with AI, based on recent reviews

Looking at 64 reviews, most reviewers were unhappy with their experience overall, expressing significant disappointments during their visits. Customers frequently complained about poor food quality, mentioning dry, overdone or raw burgers alongside cold and soggy fries. People also noted issues with slow service, unhelpful staff attitudes, and long waiting times at several busy branches. Though some customers encountered problems, others were happy with the delicious burgers and welcoming atmosphere provided by the team. Visitors frequently praised standout menu items like vegan options and noted staff members who went above and beyond to help. Many guests enjoyed the tasty flavours and noted that friendly servers greatly improved their overall dining experience.

What people talk about most

Product

Reviewers mention ambiguous feedback about product quality, as many customers expressed deep satisfaction,... See more

Staff

Reviewers highlight ambiguous aspects of staff, as some customers praise the workers for being courteous,... See more

Quality

Customers had ambiguous experiences with quality, as many reviewers praised the delicious and well-cooked... See more

Service

Clients share ambiguous opinions on service, with some reviewers praising the friendly hospitality and... See more

Location

Consumers find location to be ambiguous, noting visits to various branches across different areas such as... See more

Reviews shaping this summary

Rated 3 out of 5 stars

We went to Honest Burger Finsbury Park and we had a mixed experience. Antonio who served us was lovely and was apologetic about the long wait that we had to get our food. It appeared that the Uber Eat... See more

Rated 3 out of 5 stars

Ok this one is about the Rewards scheme HB has been running lately. My beef with it is that the app is intentionally keeping important details of the conditions away from users. Example: the 15th ann... See more

Company replied

Rated 3 out of 5 stars

We ordered 10 burgers, and having spent about 20 mins inputting the order, with very specific requirements, when the order came there was nothing to tell the orders apart. of the 10 burgers, 2 wer... See more

Rated 3 out of 5 stars

I had lunch at Honest Burgers in Wimbledon yesterday. The waiter was efficient and friendly. I chose the house burger and chips. The burger was delicious cooked to perfection. Critisism chips were sk... See more


Company details

  1. Hamburger Restaurant
  2. also in
  3. British Restaurant
  4. Delivery Service
  5. Online Food Ordering Service
  6. Take Away Service

Written by the company

It’s been over 10 years and we’d like to think we’re now pretty good at burgers and chips. It’s been a bit of a blur, a lot of hard work, but that’s been half the fun. Good enough just isn’t good enough here. We don’t mean to brag but we’re all about top quality beef, the best potatoes and good times. Don’t just take our word for it though, we’ll let our food and people do the talking. After all, we’re Just Being Honest… From day one, we wanted to make the best British burgers on any menu, anywhere. So we spent time getting to know the best butchers in London. And we’re butchers too. We’ve opened our own butchery so we can make the burgers we’d always dreamed of. Our way. From scratch. Our beef comes from British native breed cows farmed in Great Britain & Northern Ireland. They’re grass-fed and well looked after with space to roam in the fields during spring, summer and autumn and only see a barn when it’s too cold outside during winter. We’ve also got our own butchery, making our burgers from scratch every single day.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

208 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 60% of negative reviews

Typically replies within 2 weeks

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2.6

All reviews

(208)

64 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Avoid

Burger, chips and onion rings all horribly overcooked and crispy.
Less nice than Maccas / BK and 2x the price.
Avioid

October 22, 2026
Unprompted review
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Rated 4 out of 5 stars

Great, tasty food, good atmosphere & service at Reading, usually

The food, not just the burgers, is lovely. I really love the Rosemary Chips. Prices are reasonable. The Boston Pilsner is decent enough too. I have monthly visits to the Reading branch. I also had a great work Christmas dinner there. Good atmosphere.

Would give 5 stars but there have been two times I've had poor service (when it was quiet) and two other times I've had a poorly made food item (also when it was quiet).

August 2, 2026
Unprompted review
Rated 5 out of 5 stars

Tooting Honest Burger is the best.

We go to Honest Burger Tooting once a week. The staff are all exceptional, helpful and friendly. Have read all the bad reviews and suggest everyone tries Tooting, they will not be disappointed.

October 14, 2026
Unprompted review
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Reply from Honest Burgers

Thanks for making us part of your week! It’s lovely to hear how well the Tooting team look after you, and we really appreciate the recommendation. See you next time!

Rated 1 out of 5 stars

Slow service cold food rude staff

October 8, 2026
Unprompted review
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Reply from Honest Burgers

Hi Frances, we’re sorry you were kept waiting, your food arrived cold and the team were rude. That’s not the experience we want anyone to have. Please email contact@honestburgers.co.uk with the restaurant you visited and when, so we can look into this and share your feedback with the team there.

Rated 1 out of 5 stars

Their beef burger was raw and i found a…

Their beef burger was raw and i found a curly hair in my lemonade.

October 8, 2026
Unprompted review
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Reply from Honest Burgers

We’re sorry to hear about your burger and the hair you found in your lemonade. We take food safety concerns seriously. Please email contact@honestburgers.co.uk with the restaurant you visited and the date of your visit so we can look into this properly with the team.

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Rated 1 out of 5 stars

Honest Burger Management

Honest Burger Management, pls invest in staff uniform, your staff don't look professional at all,wearing home clothes when serving food doest look good,White shirt and black trousers would be great,not football jersey or sports tops I sew in Warren Street branch,not professional

October 6, 2026
Unprompted review
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Reply from Honest Burgers

Hi Clem,

Thanks for sharing your feedback following your visit to our Warren Street restaurant. We appreciate that how our team presents themselves matters, and I’m sorry their clothing didn’t give you the impression you’d hoped for.

Thank you for your suggestion about uniforms. I’ll pass your comments on to our management team for consideration.

Rated 1 out of 5 stars

Need a microscope to see the burger

If I wanted a burger the size of a pringle I would have joined slimmers world.

Trading standards should take a look.

September 21, 2026
Unprompted review
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Reply from Honest Burgers

Hi Geoff,
Thanks for taking the time to leave a review, and I'm sorry to hear the portion size didn't meet expectations, that's not the experience we want anyone to have with us.
So we can look into this properly, could you let me know which restaurant you visited and which burger you ordered? Once I have those details I'll pass this straight on to the team there to investigate.
Thanks again for flagging this, and I look forward to hearing back from you.

Rated 4 out of 5 stars

I was given a table.didnt wait for…

I was given a table.didnt wait for long.Got my burger n chips served.The flavours and size of the meal was well within standards you could expect.The service was excellent,very attentive,by Chloe.Overall,had a very nice Friday lunch.
Keep up the good work
Best
John Seymour

September 18, 2026
Unprompted review
Rated 5 out of 5 stars

We visited Honest Burger in St Katherine’s Dock

We visited Honest Burger in St Katherine’s Dock today for the first time .e while
We had a dog with us and unbeknown to us their was a person with SEN who had a phobia of dogs On hearing our dog bark the person had a complete meltdown and my niece took the dog outside until they had finished and left
The staff handled the situation courteously respectfully and professionally The party had asked if the restaurant was dog friendly and had been yes so quite why they still chose to eat there was very strange
However I absolutely commend the staff for handling a very sticky situation in the way they did Weel done to them Please feedback our thanks
And by the way the food was great too

September 13, 2026
Unprompted review
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Reply from Honest Burgers

Hi Mary,
Thanks so much for taking the time to write this, it's genuinely very appreciated.
We're really pleased to hear the team handled the situation with care and professionalism. That means a lot, and we'll make sure your thanks is passed straight on to the restaurant team so they hear it from you.
We are indeed dog friendly across most of our restaurants, it's unfortunate that situations like this can occasionally crop up, but it sounds like the handled it perfectly!
Thanks for the lovely words about the food too. We hope to see you back soon.
Best,
Joe

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Rated 5 out of 5 stars

Excellent food and service from Finsbury Park Team!

Excellent food and service from Fisnsbury Park Honest Burgers Team! Thank you very much!

It is our favourite burger joint, and I recently organised my son's 10th birthday lunch there at the last minute for a group of 10-year-old boys and their parents. Everyone was very happy with the food and the hospitality they received. Thank you very much Finsbury Park Team!

September 6, 2026
Unprompted review
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Reply from Honest Burgers

This is fantastic to hear, I'm so glad you and your family had a great time for your son's birthday.
Thanks very much for leaving this feedback, it makes all the difference!

Rated 1 out of 5 stars

Ordered on Uber eats live 5 mins away…

Ordered on line live 5 mins away food was cold took around a hour despite driver waiting outside for ages... Hardly any chips in the box loads of broken crispy bits in the box and a burnt burger for 40 quids worth or food it was horrendous we ordered weekly the food was amazing then we ordered 2 weeks ago food wasn't great and then on Sunday and it was freezing as they didn't seem to update the app for 20 mins or was done or whatever and the vegan burger was burnt gave up eating it and the chips we threw out as freezing and mostly whatever was left in the basket after the in store dinners got lovely fresh ones I think

I left this review for east Dulwich branch and photos showing the food for the owner to have the AUDACITY to say they will pass the feedback to the team and hopefully my next order will be back to the good standard I'm used to are you having a laugh we've spent 80 pounds off in 2 orders now that we're trash one was not even edible and they didn't even offer compensation goodwill nothing I can't believe it .. luckily I have a big social media platform to talk about this on and show the BLACK burnt burger and state of food and then after 2 rotten orders (bare in mind we have given them a second chance to say hopefully 3rd time is back to a decent level is a joke and expect us to pay for it are you high? 🤣

September 9, 2026
Unprompted review
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Reply from Honest Burgers

Hi Riot,

Thanks for coming back to us, and I'm sorry our first reply missed the mark. Being told your feedback would be passed on, with nothing else offered, isn't good enough after two poor orders.

What you've described isn't the standard we hold ourselves to. Cold food, a burnt vegan burger and a small portion of chips are all on us, not on the delivery. The food arriving cold and not up to Honest's standards is something we need to fix with the team at East Dulwich rather than something you should have to absorb.

You've spent around £80 across two orders that weren't up to scratch, so we'd like to refund that rather than ask you to try a third time and hope for the best.

Please email contact@honestburgers.co.uk with "East Dulwich - Trustpilot" in the subject line and the order details, and we'll sort it directly.

I'll also be sharing this with the General Manager and Operations Manager so the ticket timing and quality checks get looked at properly.

Best,
Joe

Rated 1 out of 5 stars

Nothing "HONEST" About charging £6.40…

Nothing "HONEST" About charging £6.40 for two cans of Coke ,

August 29, 2026
Unprompted review
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Reply from Honest Burgers

Hi there,
Thank you for getting in touch and sharing your concerns about the charge of £6.40 for two cans of Coke. I’m sorry you feel this isn’t honest. Our prices our benchmarked against the market average and we try to come in lower than our competitors, which is becoming harder and harder in the current hospitality market. If you'd like a cheaper alternative, I would highly recommend any of our homemade drinks, particularly our mint lemonade which is made by our team members on site every morning.
All the best, and we hope to see you again.

Rated 4 out of 5 stars

Tried Honest burgers in Bristol

Tried Honest burgers in Bristol. The burgers are very good and the staff were very friendly. However, the meal as a whole was let down by the fries which seemed very overdone.

August 21, 2026
Unprompted review
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Reply from Honest Burgers

Hi Chloe,

Thank you for leaving us a review! Would you mind dropping us an email on: contact@honestburgers.co.uk so we can invite you back for a meal to replace the one that wasn't quite right?

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Rated 2 out of 5 stars

Went to honest burgers for the gluten…

Went to honest burgers for the gluten free options, burgers are expensive. Food was alright but when the bill came out it already had the service charged invoiced and nothing was mentioned when this was presented. I personally think this is poor practice and the customer should reward good service if they feel like that's what they have received. Five guys burgers were better and cheaper and extra chips supplied for nothing.

August 22, 2026
Unprompted review
Rated 1 out of 5 stars

I wouldn’t recommend this restaurant

I ordered a burger, fries and chicken tenders meal deal from Cribbs Causeway in Bristol, which was delivered via Just Eat. When the food arrived, I discovered that the restaurant had forgotten the fries.

I called the restaurant to complain, but the man who answered said, “Have you never made a mistake?” I found his response quite dismissive.

I don’t understand why companies using online food delivery services so often fail to get orders correct. If I were ordering and eating in the restaurant, I’m sure the order would have been checked and would have been correct.

August 22, 2026
Unprompted review
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Reply from Honest Burgers

Hi Gary, I'm sorry to hear about your experience at our Cribbs Causeway restaurant, it sounds like this could have been handled much better on the restaurant's side. To help us make this right, please drop us an email on contact@honestburgers.co.uk. All the best.

Rated 1 out of 5 stars

Not good service don’t recommend

Service was extremely slow taking me and my family 30 minutes just to have our order taken.
Once we received our food the burgers were awfully burnt and very dry with not much flavour. The workers were nice but the service was not great and very poor. Overall I think that honest burger should be more like dishonest burgers in my opinion.

August 19, 2026
Unprompted review
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Reply from Honest Burgers

Hi Florence,

Thank you very much for your feedback. It genuinely helps us to improve. Would you mind giving some more detail about what happened during your visit by dropping us an email on contact@honestburgers.co.uk?

All the best

Rated 1 out of 5 stars

Awful Experience

I visited Honest Burgers in South Kensington a few weeks ago and unfortunately had a very unpleasant experience.

The burger I ate was the only meal I had that day, and I hadn’t eaten anything since lunch the previous day. Shortly after the meal, I became seriously unwell with what appeared to be food poisoning. Given that this was the only food I had eaten for such a long period, I contacted the restaurant to make them aware of what had happened.

To their credit, they initially told me they would investigate and get back to me. However, after waiting for a response, I was ultimately told that they would not accept any responsibility and that their food was not the cause of my illness.

Obviously, I understand that it may not be possible for the restaurant to establish with certainty what caused someone to become ill. What I found particularly disappointing was the way the situation was handled, especially given how ill I became. This was also compounded by the poor service during our visit, including a waiter who was unnecessarily rude to us.

I left the restaurant feeling very disappointed, and the subsequent response did little to change that. Based on both the service we received and the way my complaint was handled afterwards, I unfortunately would not recommend this location and certainly won’t be returning. I would give less than one star if it was possible.

August 1, 2026
Unprompted review
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Reply from Honest Burgers

Hi Azin,

Thank you very much for your feedback. It genuinely helps us to improve.

I'm so sorry to hear about the experience you had with us in our South Kensington restaurant. Would you mind please dropping us an email on contact@honestburgers.co.uk with some more detail around the timing of your visit and your symptoms, if you're comfortable to do so? With this information, we'll ensure the investigation was thoroughly executed, as well as see what we can do to make this right for you.

All the best and my apologies once more.

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Rated 1 out of 5 stars

Tried this outlet again

Tried this outlet again, burger was good but let down by half cooked cold chips, not too sure who is in charge of quality control but complete lack of quality and no control over the product. Very expensive poor value for money. Don't order to deliver you will be disappointed. Would have given it zero but the burger was acceptable.

August 14, 2026
Unprompted review
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Reply from Honest Burgers

Hi there,

Thank you for your feedback - I'm sorry to hear the chips weren't up to standard, this is very disappointing as it's one of our cornerstone products. Could you please drop bus an email on contact@honestburgers.co.uk with some more information about this such as where you dined with us and when? This will help us to look into this matter and hopefully resolve it.

Thanks again for your feedback - it's genuinely appreciated!

Rated 2 out of 5 stars

Dis-Honest Burgers!

We went to Honest Burgers Kingston on Thames on Saturday as a family of 10 with 4 kids. We had booked the table and were received well. However when we came to paying for the meals we were charged £7.90 for the kids meals for all for kids!. On the website or on their advertisements it was printed £1 for kids meals. We spoke to the Manager and she told us that this was only until 7 pm. Nowhere was that mentioned. We were very disappointed with the Dishonest Service we received

August 9, 2026
Unprompted review
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Reply from Honest Burgers

Dear Barakat,

Thank you for sharing your feedback. I am sincerely sorry to hear about your experience at our Kingston restaurant this past Saturday.

You are absolutely correct regarding our Kids for £1 promotion. Our official terms and conditions state that this offer is available any day and any time from Monday, 20 July, until the close of business on Monday, 31 August.

While our internal guidelines do instruct teams to switch over certain external marketing materials—such as window posters and A-boards - at 7:00 PM to focus on other initiatives, this was purely for advertising purposes and was never intended to limit the availability of the offer for our guests. It appears our team and the manager on duty unfortunately confused the marketing switchover time with the offer's validity.

We pride ourselves on being "Honest," and we clearly failed to live up to that name during your visit. We would like to arrange a refund for the overcharged amount for the four kids' meals. Based on your review, you were charged £7.90 per meal instead of the promotional £1, and we will rectify this immediately.

We hope to have the chance to welcome your family back soon for a much better experience.
Best regards,

Joe

Rated 1 out of 5 stars

I have been going to Honest burguer for…

I have been going to Honest burguer for many years, and usually enjoy it very much
But i guess it depends on the branch.
Yesterday I went to the one in Oxford circus , and left very dissapointed !
‘Frozen fries ‘ !?!? Horrible!
Never ever had frozen fries before in any Honest Burguer ,
I Will be avoiding the Oxford Circus branch from now on.
Really bad !!!!!

August 3, 2026
Unprompted review

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