Hoooked Reviews 

The yarns are great and just as shown in the pictures. It’s a brilliant way to reduce waste going to landfill, as the world already produces so much. The delivery company had a delay with my order, but the customer service team was very helpful throughout the process.

Most of the skeins I received were poor quality, some even being unusable. I returned the items over 2 months ago and they have finally admitted to being liable to pay the customs charges due to the yarn being faulty, but now I cannot get anyone to reply to me to arrange my refund. Terrible customer service.

Ordered a few bobbins of Zpagetti and absolutely loved the colours, so nice

⭐ 1 star – Extremely disappointing quality and a very frustrating customer experience

I am extremely disappointed with Hoooked.

I placed an order for Zpagetti yarn because we are expanding our small handmade bag business, and I wanted to try Hoooked as a reputable supplier. Unfortunately, what I received was nowhere near the quality I expected and, in my opinion, was not usable for the purpose I bought it for.

The yarn contained an excessive number of holes, damaged sections and significant inconsistencies. This wasn’t a case of finding the occasional imperfection in recycled textile yarn. The amount of damage throughout the material was so extensive that I would not be able to make a finished product that I could confidently sell to a customer.

I understand that Zpagetti is made from recycled textile leftovers and that variations can occur. I am not expecting every metre to be perfectly uniform. However, there is a very big difference between accepting natural variations in recycled material and receiving yarn with so many holes and defects that it is effectively unusable.

I contacted Hoooked hoping they would acknowledge the problem and help resolve it. Instead, I was essentially told that these imperfections are simply a characteristic of the product.

What makes this even more frustrating is that some of the products cannot be returned because they were purchased during a sale, while the eligible items have to be returned to Portugal at the customer’s own cost and risk.

So I am left with material I cannot use for my business, and potentially having to pay further money simply to return products that I consider unsuitable for what I purchased them for.

I genuinely thought this would be a great opportunity to try Hoooked and potentially become a repeat customer as our business grows. Instead, this experience has completely put me off ordering from them again.

Recycled does not have to mean unusable. I would strongly recommend that anyone considering buying Zpagetti for a business or for finished products carefully considers the extent of the imperfections they may receive.

Very disappointing product quality and an equally disappointing resolution from customer service.

Very nice yarns!

Pretty poor experience. I don't know if things have since improved, but a couple of years ago I was given a hoooked kit to make your own pouffe and I've finally got to the end of the project so can report. Overall, I definitely wouldn't bother with the kits again. The only plus side I can think of is that the stretchiness of the yarn is probably quite helpful for beginners. Lots of issues: Problem 1. The kit was just yarn and instructions; it didn't actually include the cushion for the pouffe so we had to buy that separately.
Problem 2. The instructions (and the linked videos) are pretty useless if you're new to knitting. I had to find other videos on YouTube to work out what I should be doing. And the instructions included coded terms like 'turn' which they don't explain isn't just turning in the usual sense of the word. I did a lot of rows and had to Google why there were holes in it to realise they expected me to do a wraparound stitch when turning the knitting at the end of each row. Not mentioned anywhere in the instructions.
Problem 3. We specifically bought the cushion hoooked recommended as the "kit" didn't come with one, and it doesn't fit the knitting you end up with!! (and I now realise, it also doesn't match the shape of the picture on the box). Cannot tell you how frustrating it is to spend a looooooong time knitting something only to find it doesn't match what you're supposed to be covering.
Problem 4. The colour wasn't as expected. The grey is basically black. (You could argue this was my partner's fault as it was visible through the box when buying)
Problem 5. The yarn has quite a lot of knots in it and some sections where it looks like it might break so you end up with quite a lot more knots that just the few to join the different rolls of yarn.