Frustrating to hold to talk to an actual person to find they can give no more information than online. Asked for a manager to call me to be told that I will need to call again next week! To chase par... See more
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Review summary
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You only get through to an autmated machine and the voice asks the same question over and over , and if she can,t pass you to a real person you have to go all through it again and again. The contact w... See more
Company replied
The new automated phone answering service is awful. 13 mins repeating my name and postcode to try and get it to recognise them. It then heard me swearing at my husband saying I just want to talk to... See more
Company replied
The ai is an absolute nightmare. Once finally speaking to agent it got better. Disappointed appliance came faulty
Company replied
Company details
Written by the company
Creators of the world's first vacuum cleaner over 100 years ago, Hoover has always been driven by the desire to innovate, discover and develop new and improved ways to enhance your home life and help you take care of your family's needs. Today's impressive range of appliances for cleaning, cooking, cooling and laundry are designed to be easy to use and make life easier at home.
Contact info
United Kingdom
- hoover-home.com
3.2
Average
25K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
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A terrible experience
A terrible experience, not even worth one star! AI took my details with great difficulty, not understanding my post code, then after 30 mins it said my 3 year guarantee was valid and would transfer me to a person that can help. To be told the product only had a years guarantee, and they needed proof that I had registered the item. The person was in another country and the line was noisy with children shouting in the background, the box clearly states a 3 year guarantee. They could not help me. What a waste of time. I shall contact curry’s to see if they can help.
July 29, 2026
Unprompted review
Reply from Hoover UK
Good evening Sue,
Thank you for taking the time to share your feedback.
We are very sorry to hear about your experience and sincerely apologise for the frustration and disappointment this has caused. We understand how upsetting it must have been to spend so much time trying to contact us, only to receive conflicting information regarding your guarantee and be left without the support you were expecting.
We are also sorry to hear about the difficulties you experienced with our automated system and the quality of the call. This is not the level of service we aim to provide, and we appreciate you bringing these concerns to our attention.
We would appreciate the opportunity to investigate this matter further. Please email us at social.media@hoovercandy.com with your full name, full address including your postcode, and a copy of your review. Our team will be more than happy to look into this for you.
Thank you again for your feedback, and we hope to have the opportunity to resolve your concerns.
Kind Regards,
Chelsie
Haier | Hoover | Candy
Reply from Hoover UK
Good Afternoon Lisa,
Thank you for taking the time to leave us a review.
We're delighted to hear that you received great customer service and that our team took the time to listen to your query. Providing helpful and attentive support is important to us, so it's wonderful to know this was reflected in your experience.
We truly appreciate your feedback and thank you for sharing your experience.
Kind regards,
Raeesa
Hoover Candy Team
Delivery by DPD was swift and driver…
Delivery by DPD was swift and driver was courteous.
The Water Tank was a slightly different fit to the existing Tank, which is 10 years old! The new tank fits but not as snug or as easy as the original.
Will keep the original tank (which was dropped on floor and cracked, but repaired to a fashion).
July 29, 2026
Unprompted review
Reply from Hoover UK
Good Afternoon Bruce,
Thank you for taking the time to leave your review.
We're pleased to hear that your replacement water tank was delivered promptly and that you had a positive experience with the DPD driver.
We also appreciate your feedback regarding the fit of the replacement water tank. Customer feedback is invaluable to us and helps us to continually improve both our products and the service we provide.
Thank you once again for sharing your experience.
Kind regards,
Raeesa
Hoover Candy Team
I called Hoover for some spare parts…
I called Hoover for some spare parts for my Hoover that is less than 2 years old. I couldn't find them on the website, so called the helpline.
Lost my patience with AI asked for Human.
They tried to find the parts I require, step by step to locate them.
Guess what they no longer sell these parts. Discontinued.
I am fuming that I have a Hoover that if I cannot get the parts for will be on the scrapheap.
July 29, 2026
Unprompted review
Reply from Hoover UK
Good afternoon, Jane Lewis
Thank you for taking the time to leave your review.
We are sorry to hear about your disappointment regarding the availability of spare parts for your appliance.
We understand how frustrating it can be when you are trying to source a part for a relatively new appliance and find that it is no longer available. We appreciate your concerns regarding the lifespan of the product and the importance of being able to maintain and repair appliances where possible.
We would like the opportunity to review the parts enquiry and see if any further assistance can be provided. Please email your full name, address, contact details, appliance model details, and a copy of your review to social.media@hoovercandy.com. Once received, we will investigate and advise you further.
Kind regards,
Fiona
The Hoover Candy Team
Absolute joke still can’t fix my…
Absolute joke still can’t fix my washing machine after 3 weeks as wrong part was sent out and have said they can’t reimburse for having to get washing done at laundrette
July 29, 2026
Unprompted review
Reply from Hoover UK
Good Afternoon Sarah Wafer,
Thank you for taking the time to share your feedback.
We are very sorry to hear about your experience and sincerely apologise for the frustration and inconvenience this has caused. We understand how difficult it must have been to be without your washing machine for three weeks, particularly after the incorrect part was supplied, resulting in further delays to your repair.
We also appreciate how inconvenient it is to have to use a laundrette while waiting for your appliance to be repaired.
We would appreciate the opportunity to investigate this matter further. Please email us at social.media@hoovercandy.com with your full name, full address including your postcode, and a copy of your review. Our team will be more than happy to look into this for you.
Thank you for bringing this to our attention, and we hope to have the opportunity to resolve your concerns.
Kind Regards,
Chelsie
Haier | Hoover | Candy
I would like to give 5 stars... but...
I would like to give 5 stars; as I still regard Hoover being a very reputable company and brand; and a brand is as good as the customer service and product quality and durability in my opinion. The washer dryer and fridge freezer arrived; despite the flaws and pitfalls with the delivery team. When the fridge was unpacked a few days after, a number of dents were found that coincided with the damage on the outer packaging.
However, this is where Hoover wins, as I reported this issue and as the similar fridge was not in stock i was offered an alternative. The alternative fridge freezer, although another brand, I appreciated the understanding and swift action to provide a replacement as I did not have a fridge/freezer.
Then the delivery team arrived to collect the damaged item and deliver the new item; my patience was running thin. It had nothing to do with the brand or the product, so it is unfair to reflect the 2 star rating; however I cannot give 5 stars when the delivery team (one in particular) needs to be dismissed and get a job on a farm working with animals... or maybe that is animal cruelty ?!
July 27, 2026
Unprompted review
Reply from Hoover UK
Good morning Adeel
Thank you for taking the time to leave such detailed feedback.
We are pleased to hear that you continue to view Hoover as a reputable brand and that you were happy with the support provided when you reported the damage to your fridge freezer. We understand how important it is to have a working appliance, and we are glad that an alternative solution was arranged to help minimise the inconvenience caused.
We are sorry to hear about the issues you experienced with the delivery process and appreciate your comments that this was not a reflection of the appliance or the service provided by our customer care team. We will ensure your feedback regarding the delivery experience is shared with the relevant team for review.
Thank you again for your understanding and for recognising the efforts of our customer service team. Your feedback is greatly appreciated.
Kind regards,
Jackie
The Hoover Team
Dishwasher broke within manufactures…
Dishwasher broke within manufactures warranty came out 4 times to repair it , still not fixed, they said they can’t replace it as it’s over the 12 months warranty even though it hasn’t been fixed since I first reported it within the warranty period .
Update: I’ve raised a query as you’ve said to do, absolute waste of time, they say that it was repaired in the warranty period, no a few parts was changed which wasn’t the problem as a month later I’m still without a dishwasher,
NEVER AGAIN WILL I BUY HOOVER
June 14, 2026
Unprompted review
Reply from Hoover UK
Good morning Glyn
Thank you for taking the time to leave your review.
We are sorry to hear that you have been disappointed with your experience and understand your frustration following multiple repair visits.
We would like the opportunity to review your case in full. Please email us at social.media@hoovercandy.com with details of your review, along with your full name and address, and a member of our team will look into this .
Kind regards
Jackie
The Hoover Team
Reply from Hoover UK
Good morning, Mal
Thank you for taking the time to leave your review.
We are delighted to hear that you found our team member helpful and friendly.
Your kind feedback is greatly appreciated, and we will be sure to share your comments with the team.
Thank you for choosing Hoover Candy.
Kind regards,
Fiona
The Hoover Candy Team
Reply from Hoover UK
Good morning, Barrie Stones
Thank you for taking the time to leave your review.
We are delighted to hear that you were pleased with the prompt delivery and that your product arrived as expected.
Your feedback is greatly appreciated, and we hope you continue to enjoy your appliance.
Thank you for choosing Hoover Candy.
Kind regards,
Fiona
The Hoover Candy Team
When contacting Candy it was an AI bot…
When contacting Candy it was an AI bot that I was talking to and everything that could go wrong went wrong was on the call for over half an hour before eventually speaking to a human being, which was alot better and got the issue solved. Ideally it would be better if they skipped the AI and you get put straight through to an actual human. It was very frustrating.
July 28, 2026
Unprompted review
Reply from Hoover UK
Good morning Karen
Thank you for taking the time to leave your review.
We are sorry to hear that your initial experience with our automated service was frustrating and that it took longer than expected to reach a member of our team. We understand how important it is to receive assistance quickly, particularly when you need support with your appliance.
We are pleased to hear that once you spoke with one of our advisors, your issue was resolved. We also appreciate your feedback regarding the automated system, and your comments will be shared with the relevant team as we continue to review and improve our customer experience.
Thank you again for your feedback.
Kind regards,
Jackie
The Hoover Team
The representative was friendly
The representative was friendly, helpful and to the point, i would recommend, no hassle help with appliances,
July 28, 2026
Unprompted review
Reply from Hoover UK
Good morning, Molly Smith
Thank you for taking the time to leave your review.
We are delighted to hear that you found our representative friendly, helpful, and able to provide support without any hassle.
Your kind feedback is greatly appreciated, and we will be sure to share your comments with the team.
Thank you for choosing Hoover Candy.
Kind regards,
Fiona
The Hoover Candy Team
Absolutely Disappointed with Hoover…
Absolutely Disappointed with Hoover Product and Service
I purchased a Hoover washing machine in January, which is still under warranty. We have already had it repaired twice for the same recurring fault, yet the problem keeps happening. Now, when I contacted support, I was told an engineer will come out to check the installation even though this has already been inspected previously.
They refuse to offer a replacement, even though the machine is clearly faulty. As a family of five, I have now been left without a working washing machine for the third time. All I keep hearing from Hoover is that an engineer will be sent because it is under warranty, but no real solution is being provided.
I am extremely unhappy with both the reliability of the product and the poor level of customer service. I simply want a refund. I would not recommend this brand to anyone.
July 28, 2026
Unprompted review
Reply from Hoover UK
Good morning, Mo Ibrahim
Thank you for taking the time to leave your review.
We are sorry to hear about your experience with your washing machine and apologise for the frustration and inconvenience caused by the repeated issues and engineer visits.
We understand how difficult it must be to be without a working washing machine, particularly as a family of five, and we appreciate the impact this situation has had.
Our aim is always to resolve appliance issues as quickly as possible. Where a fault is reported, an engineer assessment is required to confirm the cause of the issue and determine the appropriate next steps in line with the warranty terms.
We are sorry to hear that you feel disappointed with the support provided and would like the opportunity to review your case further. Please email your full name, address, contact details, and a copy of your review to social.media@hoovercandy.com. Once received, we will investigate and advise you further.
Kind regards,
Fiona
The Hoover Candy Team
Employ more humans to answer the calls!
When I eventually got through to a human being, the service was very good. However, the robot taking the information was awful.
July 27, 2026
Unprompted review
Reply from Hoover UK
Good Afternoon Peter,
Thank you for taking the time to leave your review.
We appreciate your feedback and are pleased to hear that, once you were connected to one of our advisors, you received a high level of service.
We are, however, sorry to learn that your experience with our automated phone service was disappointing. We understand how frustrating this must have been, and your comments will be shared with the relevant team as we continue to review and improve our customer experience.
Thank you again for taking the time to share your thoughts.
Kind regards,
Raeesa
Hoover Services
I was given candys email for a hoover…
I was given candys email for a hoover tumble dryer part so needless to say it didn’t recognise the dryer model number
Very disappointed I won’t be buying hoover products in future if this is there after sales service for parts
July 27, 2026
Unprompted review
Reply from Hoover UK
Good Afternoon Barry,
Thank you for taking the time to leave your review.
We are sorry to hear about your experience and understand how frustrating it must have been to be provided with incorrect contact details when trying to source a part for your tumble dryer.
This is certainly not the level of service we aim to provide, and we apologise for the inconvenience and disappointment caused.
If you would be kind enough to send us your name and address details to social.media@hoovercandy.com we will look into this matter further and be in touch.
Kind regards,
Raeesa
Hoover Candy Team
Very professional …
The person I spoke to was very polite and professional and arranged for a time which was convenient for me.
July 28, 2026
Unprompted review
Reply from Hoover UK
Good Afternoon Margaret,
Thank you for taking the time to leave us a review.
We are delighted to hear that you found our representative to be polite and professional, and that they were able to arrange an appointment at a time that was convenient for you.
Providing excellent customer service and making the process as straightforward as possible is important to us, so it's wonderful to know this was reflected in your experience.
We really appreciate your kind feedback and thank you for choosing Hoover Candy Group.
Kind regards,
Raeesa
Hoover Candy Team
AI answering service listens but doesn't make good decisions.
Your AI bot successfully (if painfully slowly) established who I was but failed to listen to my reason for ringing. It eventually put me through to DG as a repair needed. But actually I wanted to cancel a contract.
DG gave me a number to ring to do that, but that did not work. My only course of action now is to cancel the DD from my bank. But really id have liked to have a conversation with you first.
If you see this in the next few days, contact me.
July 28, 2026
Unprompted review
Reply from Hoover UK
Good Afternoon David,
Thank you for taking the time to share your feedback. We are sorry to hear about your experience and appreciate how frustrating it must have been to spend time speaking with our automated service, only to be directed incorrectly.
We understand your disappointment, particularly as you were trying to cancel your agreement rather than arrange a repair. We appreciate your comments regarding our automated system, and your feedback will be shared with the relevant team as we are always looking for ways to improve the customer experience.
We would like the opportunity to look into this for you. If you would be kind enough to send us your name and address details to social.media@hoovercandy.com we will look into this matter further and be in touch.
Kind regards,
Raeesa
Hoover Candy Team
AI customer service is terrible
I was on the phone to “customer services” needlessly spelling words phonetically because the couldn’t understand my accent..don’t tick off your customers by using A.I. Bot…it’s infuriating
When I eventually got through to speaking to a lovely lady called Janice my query was answered in two minutes..not having a person to speak to when you have a problem will put me off buying your products again to be honest, keep the AI for live chat but always give the customer the choice to speak to reality it never works on the phone
July 28, 2026
Unprompted review
Reply from Hoover UK
Good Afternoon Kerry,
Thank you for taking the time to share your feedback.
We are sorry to hear that your experience with our automated phone service was frustrating. We appreciate that having to repeat information and spell words phonetically would have been disappointing, and we understand how important it is to be able to speak to someone when you need assistance.
We are, however, pleased to hear that Janice was able to resolve your query quickly once you were connected. We will ensure your kind comments are shared with her, as we know she will appreciate the recognition.
Your feedback regarding our AI phone service and the option to speak with an advisor is invaluable, and we will ensure your comments are passed on to the relevant team for consideration as we continue to improve our customer experience.
Thank you again for taking the time to provide your feedback.
Kind regards,
Raeesa
Hoover Team
Terrible ai robot asking same question…
Terrible ai robot asking same question on a loop .
2 visits cancelled
No washing machine for 6 weeks and no slots available waste of money having insurance no contact and hold times for human ridiculous
July 28, 2026
Unprompted review
Reply from Hoover UK
Good Afternoon Joanne Dean,
Thank you for taking the time to share your feedback.
We are very sorry to hear about your experience and sincerely apologise for the frustration and inconvenience this has caused. We understand how difficult it must have been to be without your washing machine for such a long period, particularly after experiencing cancelled appointments and difficulties contacting our team.
We appreciate your comments regarding our automated telephone system and the delays in speaking to a member of staff. Your feedback is important to us and will be shared with the relevant teams as we continue to review and improve our customer experience.
We would appreciate the opportunity to investigate this matter further. Please email us at social.media@hoovercandy.com with your full name, full address including your postcode, and a copy of your review. Our team will be more than happy to look into this for you.
Thank you for bringing this to our attention, and we hope to have the opportunity to resolve your concerns.
Kind Regards,
Chelsie
Haier | Hoover | Candy
I spoke to a human being rather than AI Eve.
I spoke to a human being rather than AI Eve, who is totally useless at the moment. It took time to deal with my question but the operator was patient and very helpful, which is exactly what was required to deal with the situation.
July 27, 2026
Unprompted review
Reply from Hoover UK
Thank you for your 5-star review! We're pleased our customer service team was able to help and that you found the support patient and helpful. We appreciate your feedback.
Kind Regards
Hoover Team
The delivery was not made to me ne the…
The delivery was not made
to me, the tracking details say it was left with my neighbour Lennie, I don’t have a neighbour By this name. As of today 27/7/26 I still have no idea when I might receive it. I reported it on 22/7/26 I have had to get a vacuum from Argos now at a higher price.
July 22, 2026
Unprompted review
Reply from Hoover UK
Good Morning Miss maria o'hanlon,
Thank you for taking the time to share your feedback.
We are very sorry to hear about your experience and sincerely apologise for the frustration and inconvenience this has caused. We understand how disappointing it must have been to receive notification that your order had been delivered to a neighbour you do not recognise, and that you were left without your vacuum cleaner. We also appreciate the inconvenience of having to purchase an alternative appliance.
We would appreciate the opportunity to investigate this matter further. Please email us at social.media@hoovercandy.com with your full name, full address including your postcode, and a copy of your review, and our team will be more than happy to look into this for you.
Thank you for bringing this to our attention, and we hope to have the opportunity to resolve your concerns.
Kind Regards,
Chelsie
Haier | Hoover | Candy
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