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Hoppekids producerer børnemøbler, herunder børnesenge, som er Svanemærket. Hoppekids’ mission er at skabe de mest miljøvenlige og sikre børnemøbler, som fremmer den gode søvn, legen og den kreative indlæring.
Denmark
3.6
74 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 68% of negative reviews
Typically replies within 2 weeks
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I'd like to extend my heartfelt thanks to the customer service team, which is very, very responsive. However, I strongly recommend that you switch to a different shipping provider and offer a "Click and collect" option. As for my purchase, I'm very happy, my son can come home when I'm at work, and thanks to you, we've been able to add a third seat to our Cybex gazelle double stroller! I highly recommend this purchase.
I purchased a Hoppekids ECO Luxury Toddler Bed advertised as 90 × 190 cm. After assembly, I discovered the internal dimensions are only 186 × 86 cm, so my standard 90 × 190 cm mattress does not fit properly.
The website did not clearly show these internal dimensions when I selected the 90 × 190 cm option due to a page display error. I contacted Hoppekids immediately, but they refused to accept responsibility.
After raising a dispute with PayPal and being without a suitable bed for over a month, Hoppekids offered a refund only if I paid to return the bulky bed myself, despite their own policy stating that for larger products such as beds, they arrange collection and provide a shipping label.
PayPal has also contacted Hoppekids requesting a free return arrangement. I contacted Hoppekids directly as PayPal advised, but I have still received no response.
Very disappointing experience, especially given the price of the bed. I simply want to return the bed and receive a full refund.
Unless this is a collaboration where you are receiving the bed and mattress for free, I would avoid purchasing from this company.
We ordered a junior bed 160x70. Overall the bed is good quality and has a nice colour. Our son likes it and is happy to sleep there. We are also very glad that the bed was produced in Latvia where we are from 😁
Reply from Hoppekids
Dear Alina,
Thank you so much for your lovely review! 😊
We’re delighted to hear that you’re happy with the quality and colour of the bed – and most importantly, that your son enjoys his new bed and is happy sleeping in it.
It’s also wonderful to hear that the fact that the bed was produced in Latvia has a special meaning for you. 🇱🇻
Thank you for choosing Hoppekids. We hope your son will enjoy his bed for many years to come!
Kind regards,
Emma
Hoppekids 🌿
Delivery: Fast and perfect
Bed: Beautiful, well made, easy to assemble
Trundle: NIGHTMARE. It was super complicated to assemble. We were missing screws, then some provided screws were too small and kept falling out. Some of the drill holes to screw into were randomly missing so everything ended up slightly out of alignment. Fortunately, my husband is very handy so he was able to get it good enough, but we had super high hopes after how perfect (and easy) the bed was, but the trundle took us more than 10 hours to assemble and multiple trips to the hardware store for additional tools and supplies.
Reply from Hoppekids
Dear Stephanie,
Thank you for taking the time to share such detailed feedback.
We’re delighted that you’re happy with the delivery and the bed itself, but we’re very sorry to hear about your experience assembling the trundle. Spending more than 10 hours on assembly and having to make several trips to a hardware store is certainly not the experience we want for our customers.
Missing screws, incorrect fittings and missing pre-drilled holes are issues we take seriously. We would have been happy to help with replacement parts, and we’re sorry that you had to find your own solution to complete the assembly.
Thank you for highlighting the contrast between the easy assembly of the bed and the difficulties with the trundle. Your feedback is valuable and will help us identify where the product and assembly experience need improvement.
We hope that, despite the frustrating assembly, you’ll now enjoy your new Hoppekids bed and trundle for many years to come.
Kind regards,
Emma
Hoppekids 🌿
The bed arrived quickly and without any problems.
Reply from Hoppekids
Dear Dorota,
Thank you very much for your lovely review! 😊
We’re delighted to hear that your new bed arrived quickly and that everything went smoothly with the delivery.
We hope you’ll enjoy your Hoppekids bed for many years to come, and we look forward to welcoming you back in the future.
Kind regards,
Emma
Hoppekids 🌿
17054
Hello friends:
I am completely satisfied with my purchase; the product quality fully met my expectations.
However, the shipping—handled by DHL EXPRESS—was clearly unsatisfactory.
I received an email from DHL stating the package would arrive on July 2nd, so I traveled 120 km from my city to the delivery address, yet the package was not delivered that day.
After a great deal of effort—and it was not easy—the package was finally delivered on July 7th.
Finally, I must note that the conduct and courtesy of the delivery person fell short of the standards expected from a carrier like DHL—and certainly from a company like HOPPEKIDS, with whom I am fully satisfied and whom I will recommend to my friends.
I hope my feedback helps DHL provide better service to HOPPEKIDS and its customers.
Thank you very much.
Reply from Hoppekids
Dear Joseba,
Thank you very much for your detailed and constructive review.
We’re delighted to hear that you are fully satisfied with your Hoppekids product and that the quality met your expectations. Your recommendation means a great deal to us. 😊
At the same time, we are very sorry about your experience with the delivery. Travelling 120 km based on a confirmed delivery date, only for the package not to arrive, is understandably frustrating. The additional delay and the experience you describe with the delivery driver are certainly not the standard we want associated with a Hoppekids delivery.
Although the final delivery is handled by DHL, the overall experience is still important to us. We appreciate you bringing this to our attention, as feedback like yours helps us address delivery performance with our shipping partners.
Thank you again for choosing Hoppekids and for taking the time to share both the positive and the areas where the experience could have been better.
Kind regards,
Emma
Hoppekids 🌿
Great product, fast delivery...all great.
Reply from Hoppekids
Dear Daniel,
Thank you very much for your great review! 😊
We’re delighted to hear that you’re happy with both the quality of your Hoppekids product and the fast delivery.
Thank you for choosing Hoppekids. We hope you’ll enjoy your purchase for many years to come!
Kind regards,
Emma
Hoppekids 🌿
Excellent product, went together within an hour with two people. Fast delivery.
Reply from Hoppekids
Dear Alan,
Thank you very much for your fantastic review!
We're delighted to hear that you are happy with both the product and the delivery 😊
It's especially great to know that the assembly went smoothly and was completed within an hour. We work hard to ensure our products are both high quality and easy to assemble, so feedback like yours means a lot to us.
We hope you enjoy your new Hoppekids product for many years to come.
Kind regards,
Emma
Hoppekids 🌿
I had a postive experience. My order was delivered on-time. The support was excellent und very helpful.
Reply from Hoppekids
Dear Valeria,
Thank you very much for your kind review.
We’re really happy to hear that your order arrived on time and that you had a positive experience with our support team. It means a lot to us that you found the service helpful.
Thank you for choosing Hoppekids!
Kind regards,
Emma
Customer Service – Hoppekids
The delivery was fast and product was just like it looked in the pictures and its sturdy bed so no complaints from our household. It was quite easy to assemble thanks to good manual. Their customer service is also helpful.
Reply from Hoppekids
Dear Joni,
Thank you very much for your kind review.
We’re really happy to hear that the delivery was fast and that the bed met your expectations. It’s great to know that the assembly process was smooth and that the manual helped make it easy. We also truly appreciate your kind words about our customer service.
Thank you for choosing Hoppekids – we hope the bed brings lots of great moments in your home!
Kind regards,
Emma
Customer Service – Hoppekids
Very bad customer experience.
Incomplete delivery, no warning, no communication, and a serious child safety issue caused by missing parts.
Customer service refuses responsibility and offers no solution.
Extremely disappointing.
Reply from Hoppekids
Dear Habel
Thank you for your review and for taking the time to share your experience with us.
We deeply regret the inconvenience and frustration this situation has caused.
You are right to expect better. The communication from our side did not meet the standard we set for ourselves, and we sincerely apologize for the lack of clarity, the delay in resolving your issue, and the distress it has caused.
The issue with the missing parts has now been escalated again internally, and we are working closely with our logistics partner to get clarity and ensure the remaining items reach you as quickly as possible. We will also review our order communication processes to prevent similar issues in the future.
We truly appreciate your feedback — even when critical — as it helps us improve. Please know your concerns have been heard at the highest level.
Once again, we sincerely apologize and hope to regain your trust.
Kind regards,
Emma
Customer Service – Hoppekids
Ordered a bed for daughters birthday but the safety rail in matching colour was out of stock. Passed from AI aupport bot that contradicted this, to I think a person who went and refunded the lot without confirming our request. Had delivery notifations for everything.
Reply from Hoppekids
Dear Will,
Thank you for your review.
First and foremost, we sincerely apologize for the confusion and inconvenience you experienced with your order.
You are absolutely right — there should never be inconsistencies between our stock status, shipping notifications, and customer service communication. It was a mistake to cancel your order without your explicit confirmation, especially after earlier messages indicated the order was being shipped. This is not the level of service we aim to deliver.
We completely understand how important this order was for your daughter’s birthday, and how disappointing this outcome must have been for your family. You had every reason to expect a smooth process, and we regret that we let you down.
We are currently reviewing this case internally to prevent similar situations in the future. We truly hope we can regain your trust and provide you with a much better experience going forward.
If you have any further questions or need assistance, please don’t hesitate to reach out directly.
Warm regards,
Emma
Customer Service – Hoppekids
I ordered a sling 13 business days before my trip, based on the information on the website stating orders ship within 4–6 business days. Unfortunately, this timeline was not met, and the sling arrived after I had already left for my trip, making it unusable for its intended purpose.
When I contacted Hoppie to explain the situation and request a return, the response I received was rude and unhelpful. Despite the delay being on their end, I was still required to pay for return shipping, which I find unfair given that the advertised shipping timeframe was not honored.
What was most disappointing was the lack of accountability and customer care. Delays can happen, but how a company handles them matters. This experience fell well below expectations
Reply from Hoppekids
Hi Sanah,
Thank you for taking the time to share your experience — and we are genuinely sorry to hear how this has unfolded.
After checking your review and our order records, it appears there may be a misunderstanding about the product and the brand mentioned. Hoppekids does not sell slings, and we do not carry the product you referenced (Hoppie – The Smart Extra Seat for Toddlers & Strollers). Your order was placed through a different brand/shop, and it looks like the review here may have been posted under the wrong company.
We understand how frustrating it is when a delivery doesn’t arrive in time for travel — especially when you planned around the advertised 4–6 business day shipping window — and we truly empathise with that disappointment. It’s always our intention that customers receive both the product and the service they expect.
Because we cannot locate an order with us for the item you describe, we’re unfortunately unable to investigate or process returns/refunds on this specific case from our side.
What you can do next:
✔ Double‑check which retailer/brand your order confirmation and tracking emails came from.
✔ Contact that store directly with your order number — they will be able to help with delivery issues, return shipping, and customer service follow‑up.
✔ If you posted this review here by mistake, please feel free to update it on the correct company’s profile so they can assist you directly.
We’re sorry that your sling didn’t arrive in time, and we hope you get a solution quickly from the correct retailer.
Kind regards,
Emma
Customer Service — Hoppekids
We bought a bed with a slide as a surprise for the birthday of our daughter. It was delivered in time but when assembling, a big bag with screws was missing. I wanted to assemble during the day so she had a surprise when coming out of school.
They are now shipping the missing bag, which is fine but that will take 7-10 business days. Meaning I need to assemble the old bed again, disassemble that bed when the screws arrive and have an unfinished bed laying over the place for up to two weeks + a ruined birthday surprise for a 5 year old.
Only thing I heard was sorry for the inconvenience, but that doesn't help me.
Reply from Hoppekids
We’re very sorry to hear about your experience, Arco. Receiving a product with missing parts—especially for such an important occasion—is far from the experience we want to provide. While we acted quickly to ship the missing screws, we fully understand the impact this had on your daughter's birthday and your plans. Your feedback is taken seriously. Thank you for your patience, and we hope your daughter enjoys the bed once it was assembled.
We recently bought a bunk bed. There is one piece got damaged during transit. I contacted the customer support. They are very kind and helpful to send me the replacement. We are very happy of the purchase. My daughters are really happy with her new bunk bed. Many thanks. Will shop again.
Reply from Hoppekids
Thank you so much for your kind words, Lily! We’re sorry one of the parts was damaged during transit, but we're very glad to hear our customer support team was able to resolve it quickly and kindly. It means the world to us that your daughters are happy with their new bunk bed. We hope to welcome you back again soon!
Fantastic service!
Two years ago we bought 2 beds and the connection set to transform them to bunk beds. After using the beds separately we now assembled them into bunk beds. One connection screw was unfortunately mixed up in the connection set. After a short e-mail-conversation the screw was posted to my home address. Thank you! Great service. Kids love the beds!!!
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