Hosticasa Reviews 

This is our 2nd time booking through Hosticasa and our experience with them has been excellent. From booking to arrival everything was done in a professional, easy to follow, manner.
While in the property any issues were dealt with quickly. Response time was excellent.
A quick mention for the cleaning and gardening staff for their hard work in having the property so presentable.
Overall I would rate Hosticasa as 10/10 and would highly recommend them to others.

Great service good communication and a lovely clean well located apartment

If I could rate them 0 I would !!! Most appalling customer service we have ever had ! Dangerous balcony with no lighting … nothing to had shower head on in bathroom which was unsafe . Very underpar accommodation and demanded 16euros for cleaning towels and linen when we left because they claimed sun screen oil was left on linens and towels ever though it was 30 degrees in Gran Canaria and that’s not to mention the after customer care when we asked for our holding deposit back . Totally unprofessional when brought up on terrible service and actually blocked me !!! Most revolting experience I have ever had please do NOT use these ever !!! Repulsive and unacceptable service

Hosticasa is an excellent host! Check-in instructions were clear, and replies were quick.

Excellent Villa accomodation. Very happy with all aspects of the holiday
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2nd time using this Lanzarote villa, ideal location on a quieter street, some things in the house are a bit tired/dated but dont let this put you off, kitchen is new but pics are of old kitchen, good WiFi and air-conditioning...Hosicasa ood at keeping ou informed.....Will prob return again

Stayed in Costa Teguise in 1 bed apartment very happy apartment was clean and had everything you could want highly recommended would definitely use Hosticasa again.

Very similar issues to others on here.
Checkin was from 3pm but we waited over an hour in a local cafe for the checkin support to meet us and take us to the apartment. Then waited for him to photograph parts of the apartment as evidence for Hosticasa.
During our stay we were incorrectly informed there’d be cleaning after 7 days - none. One external shutter was missing and the induction hob was faulty. Nothing was done despite contacting them during the stay.
200€ security deposit was then taken from our bank with no information from Hosticasa. After contacting them they stated there was misconduct by us during our stay. Yet on our exit we were sent feedback that we had been excellent guests.
They claimed there was oil on bedding and mattress and we’d broken the shower handle. No photographic evidence.
We have informed Booking.com and our bank.
Avoid Hosticasa

Hosticasa is unqualified to manage properties! None of our complaints was rectified during our 3 week stay at "Suntower Arona - Seaviews & Pool - next to beach" in Tenerife.
No towel change, no linen change, no replacement of rusted kettle, no towel napkins, no chopping board, glass doors and windows do not lock, slow response to emails.
Although we were refunded 10% of our vacation cost, it was an unpleasant experience we wished did not happen!

Stay clear! Poor communication, poor response time to resolve issues! Booked via Vrbo who just wash their hands and redirected to Hosticasa.

By far the worst management company I have ever dealt with in 40 years of travel.Dishonest and incompetent.Stay clear.

They scammed us. Took our deposit and don’t reply to emails or WhatsApp. They told lies saying we caused damage. It’s a scam. They are so unproffesional. They tell you have caused damage and they also don’t turn up on time to meet you with the keys to your stay. This company steal your money. It’s the worst hotel and apartament company i have ever had dealings with.

Insulted my elderly mother and left her standing in front of the apartment house at midnight after a 12 hour trip including a broken engine in the aircraft. They knew, I told them. They just left her there. In an unknown environment abroad at midnight without speaking Spanish and refused to let her in because she did not fill in some field in the online check in form and could not even fix it, because in her age she does not see well at night.

Provided all the information I needed for staying with them. Quick response times and friendly demeanour.

Trato cercano, barato y profesional

Definitely value for money

I had a really good stay in a nice rural house. But after arriving home they didn’t want to refund the deposit of 200 euros. They stated that I caused damage to a table. This is definitely not true. I noticed the damaged when checking in. It is a total scam! Stay away!

Rented a villa through VRBO that this company managed.
I would not rent anything through them again.Villa was good with check in/out ok but then spent a month sending emails/communication through VRBO/WhatsApp messages repeatedly asking for the return of my deposit.It was finally returned this week but looking through reviews this seems a regular issue with this company.

Rented a apartment that stated adults only & air con plus showed lovely pool with sun loungers etc
Got apartment with a mobile air con unit that had to have patio door open to be able to vent, pool with NO sun beds etc & to top the lot it wasn’t adult only as children were staying in complex
We had dirty stained pillows a wardrobe locked so no where to store clothes and 4 lights not working as no bulbs
The hostilica customer service said

However, after reviewing your situation, we must inform you that no refund or additional compensation is due, as the property details and conditions advertised are correct according to the information provided. Regarding the comments you mention: The accommodation is intended for adults only, but, as in many places, there may be occasional exceptions on certain dates.HOW CAN YOU ADVERTISE ADULTS ONLY The air conditioning available is a portable model, which is clearly described in the advertisement. NO MENTION OF PORTABLE UNIT THAT NEED VENTING WITH OATIO DOOR OPEN We regret that it did not meet your expectations.

Regarding the sun loungers and access to the swimming pools, the information is also accurate according to the details of the facilities provided.SHOWS LOVELY PHOTO OF POOL AREA WITH SUN BEDS WHEN NONE PROVIDED Regarding the locked wardrobe, we apologise for any inconvenience and will take note of this to improve in the future.

THis company sells you a story which is not true. THey have no idea how to market your property. THey hide their fees and screw you at the end. Dont touch them. Even in July and AUgust which are the best mothns to rent in ALicante, they barely sold any week. Most of the ones which were sold had been done by me prior to hire them. THeir checking team doesnt exist. It's the same cleaning people and htey have often no idea how to do the job. WHen i complained about not having enough sales, they dropped the price to unreasonable levels making me lose money. And once you finish their contract they dont respond to any emails asking them for clarity about what they have charged you. Run away from Hosticasa