I've been building web sites for 27 years, first time using the Hostinger solution. Their artifical intelligence is absolutely flawless and the setup process is easy. Provides every tool imaginable to... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Although Hostinger's AI chatbot now is amazing and usually can deal with 99% of the questions you sometimes need help from the live agent, and this process of talking with AI and then getting real hum... See more
I have been using Hostinger to host my websites for a few years now. I have found them to be excellent. At first I was concerned about the AI integration, but every interaction with the AI has been ex... See more
Helpful AI assistant in hPanel Hostinger’s AI assistant helped me connect two additional domains to my existing hosting plan. Being able to handle these tasks directly through chat is very convenie... See more
Company details
- Web Hosting Company
- also in
- Business to Business Service
- DNS Provider
- e-Commerce Solution Provider
- Website Designer
About Hostinger
Written by the company
About Hostinger
We’re proud to say that we’re currently the fastest-growing web hosting company in the world. Launched in 2004 and headquartered in Lithuania, we’re now home to over 4 million customers around the world and more than 900 employees.
We’re dedicated to making online success possible for anyone with fast hosting technology, AI-powered Website Builder and user-friendly control panel.
Our products
Hostinger provides everything you need to create, launch and grow your website in one place including:
Web Hosting Managed WordPress Hosting Managed WooCommerce Hosting Agency Web Hosting AI Website Builder Domains
Why choose us for your website?
We’d love to help you write your online success story—and when you choose Hostinger, you can enjoy:
- Fast, free, easy migrations.
- Speedy customer support in 10+ languages, available 24/7.
- Free domain name registration.
- Data centers all around the world located across Asia, Europe, North America, and South America.
- A vast knowledge base of in-depth video and text-based tutorials.
- LiteSpeed Web Server Technology for 4X faster websites.
- One-click WordPress installation.
- 99.9% uptime guarantee.
Say hello or ask a question
Email: support@hostinger.com
How to contact us?
Written by the company
- Three. Two. Online
- We provide our clients with an all-in-one website solution so they can learn, create, and grow without boundaries. From easy to expert, we offer products and plans for website owners at every experience level.
- Whatever you do, it’s better with a website
- Your website is an extension of you. It’s where your vision comes to life and it’s our mission to make launching your idea online as smooth and simple as possible.
- With you every step of the way
- From choosing your domain to building your dream website with AI—and everything in between—we’re in your corner cheering you on with 24/7 customer support.
Contact info
61 Lordou Vironos Street, 6023, Larnaca, Cyprus
- support@hostinger.com
- hostinger.com
4.6
Excellent
74K reviews
Asks customers to review
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ai builder
So easy to use
For someone with no prior knowledge and experience on website building, Hostinger makes it very simple.
With a little extra research on the side, I was able to make my website come together fairly easily. The website was created a little over a year ago, this time I just used the free domain as a redirect. It was also seamless to bring in my domain purchased from another platform and get the ball rolling.
I haven't used the extra services like the AI tools and such, since they cost extra for 'premium' features and isn't necessary for me.
Overall I'm pleased with Hostinger. Never noticed a time when my site was down or broken.
September 20, 2026
Unprompted review
I love Hostinger
I love Hostinger, it's a cheaper version of Wix.
It's easy to use and maintain, the websites look great. It works very similarly to Wix, so if you love Wix but need a cheaper alternative, Hostinger is your go to! It is a little less developed compared to Wix, like Wix has a more developed background gradient tool, but nevertheless, Hostinger is great!
My only issue is that it has an ai platform that you can use and ai is using up all of our clean drinking water! We do not need ai!!
September 19, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
If I could give 0 I would.
If I could give 0 I would.
Your AI support sucks.
Your AI customer support service sucks even worse.
Will not renew when contract ends.
September 26, 2026
Unprompted review
Reply from Hostinger
Hello Perry,
Thank you for sharing your thoughts — honest feedback like this helps us see where we need to do better.
Here's what's already in motion: a dedicated specialist has been assigned to your case and has sent you a follow-up email. When you have a moment, please check your inbox and reply
We'd also like to add some context on our support: the Hostinger AI agent is the first line of support, assisting you while human specialists oversee conversations in the background. When it says "a specialist from the team has personally reviewed your case," it means your question was genuinely escalated to a human, who reviewed it and shared their findings with the AI agent to pass on to you. And you can always request a human agent directly in the chat.
We hope to turn this around for you — if you have any questions, get back to us anytime!
Best regards,
Karolina from Hostinger
Hostinger is Great
I was able to move my websites to one of their servers that is closer to me. It was very easy to do. Their AI assistance is super!
September 24, 2026
Unprompted review
The company uses AI agents that make it…
The company uses AI agents that make it difficult to receive a refund when you cancel. The human agents are good. Otherwise good company with good starter prices.
September 24, 2026
Unprompted review
Reply from Hostinger
Hello there!
Thank you so much for the balanced feedback — we're glad to hear our human agents and starter prices left a good impression, and we appreciate you flagging where things felt harder than they should.
First, the good news: we can see that your latest refund request has been successfully refunded back to you, and our team has sent you a detailed follow-up email covering everything. If anything is still unclear, simply reply to that email — we're happy to walk you through it.
On the refund process itself: the Hostinger AI agent handles the first line of support so waiting times stay short, but human specialists oversee every conversation in the background — and you can always ask the AI agent to connect you with a human directly. No worries, your feedback on making cancellations smoother has been noted and shared with our team.
Best regards,
Karolina from Hostinger
A complete bullshit support with their…
A complete bullshit support with their bullshit AI. If you don't know how to develop AI why you need to use it?
September 25, 2026
Unprompted review
Reply from Hostinger
Hello there!
Thank you for sharing this — we can tell the experience left you frustrated, and we genuinely want to make things right.
A quick word on our support setup: the Hostinger AI agent handles the first line of support to keep waiting times short, but human specialists oversee every conversation in the background — and if you'd rather talk to a person, you can request a human agent directly in chat at any time.
That aside, we'd love to look into what happened in your case, but we couldn't locate your account with the details provided. That's why we've sent you a contact request — please get back to us once you have a moment, and we'll gladly review everything and do our best to turn this around for you.
Best regards,
Karolina from Hostinger
Lina is an absolute life saver
Lina is an absolute life saver, fixed my issue so elegantly & professionally in less than 30 minutes while the ai bot kept telling me to wait 24 hours & try again. Really appreciate the support and a big thanks to Lina.
September 26, 2026
Unprompted review
I’m from Nile IT company in US…
I’m from Nile IT company in US California our experience with Hostinger Horizons has left me feeling cheated. Its AI repeatedly claimed that problems were fully fixed when they were still there, consuming more paid credits as I kept trying to resolve the same issues—including administrator invitations.
I contacted live support and requested that the wasted credits be restored. Despite the conversation history documenting these attempts, my request remains unresolved. Follow-up emails asking for more information have not delivered a solution or restored my credits.
In my experience, the customer service falls well below what I have received from GoDaddy. AI can make mistakes, but charging customers for repeated unsuccessful fixes without a fair resolution feels neither honest nor transparent. Be careful: a “fixed” message does not mean the feature actually works.
September 23, 2026
Unprompted review
Reply from Hostinger
Hello there!
Thank you for sharing your experience in such detail — feedback like this truly helps us improve.
We'd like to shed some light on how AI Builder Agentic mode works: the AI builds and edits your website based on the prompts it receives, and each request uses credits, regardless of the outcome. Because results depend heavily on how instructions are phrased, we recommend breaking requests into smaller, specific actions rather than combining everything into one prompt — this gives the AI clearer instructions and typically leads to better results. You can also switch to the manual editing tools available within your plan at any time to fine-tune things directly.
That said, we hear your concerns about the credits, and we can see that your case has already been escalated to our technical team for a thorough check. To fully investigate the situation, they need a few more details from you — please check your email inbox and get back to us once you have a moment. Your reply will help us move things forward as quickly as possible.
Best regards,
Karolina from Hostinger
Scam refunds
First of all, their AI system is horrible and stressful. I spent $180.90 on a premium bundle and only got refunded $100 something dollars. Such a scam and I never even got around to using it. I lost $43 due to a non refundable domain, ans the other $37 to who knows what.
September 25, 2026
Unprompted review
Reply from Hostinger
Hello Matthew,
Thank you for your feedback. We're sorry to hear about your experience, but we really appreciate your honesty, as it helps us get better.
We hear your concerns about the refund amount, and we want to make sure everything is reviewed properly. Your case has been forwarded to our responsible billing team — they will carefully review your refund request, clarify the full breakdown, and get back to you soon. Please keep an eye on your email inbox for their follow-up.
Regarding our support flow: the Hostinger AI agent is the first line of support, but human specialists oversee conversations in the background, and you can always request to speak with a human agent directly in chat- you just need to tell the AI bot that a few times.
Best regards,
Karolina from Hostinger
I truly love the great service…
I truly love the great service hostinger is one of the best hosting company i will definitely recommend to anyone. Outstanding store well organize my customers get email notifications, but i will suggest if SMS reminder can b available in the website builder
September 25, 2026
Started out horrible
Started out horrible, lack of support, limited abilities to create, however the recent updates and upgrades have made Hostinger more open to creative webdesign, and support is now instant via a very intuitive AI chat bot. What very few questions the agent couldn't answer live support was on in 2-3 minutes. The only drawback is the DNS control and the fact that Hostinger, like all hosts, own your domain name and you are just renting it, which i feel is unethical, but my real complaint is having to pay for email addresses at my domain, just further proof you are renting the domain name and hosting compaines will nickel and dime you. free email for a year then 25 bucks a month? For most people the entire reason for the domain name is the email address, so that's where you hit them the hardest.
September 25, 2026
Auto renews the subscription with 3…
Auto renews the subscription with 3 times the cost. no support. no human, only AI.
September 24, 2026
Unprompted review
Reply from Hostinger
Hello Ankit,
Thank you for sharing your experience — we understand that an unexpected charge is never pleasant, and we'd like to clear things up.
Our introductory prices include a significant promotional discount for the first billing period, after which services renew at the standard rate — both prices are shown at checkout before purchase, and renewal reminders are sent to your email ahead of time. We know it can still catch you off guard, especially if you have auto-renewal activated in your account, so if you'd prefer more control, auto-renewal can be disabled anytime in hPanel under the Billing section.
If you feel something isn't right with your renewal, please contact us via chat while you are logged in to your account, and our team will gladly review it with you. And to reassure you on support: the Hostinger AI agent is the first line of contact to minimize waiting times, but human specialists oversee every conversation in the background — simply ask the AI agent to connect you with a human at any point, and it will, you just might need to ask few times.
We're here 24/7 whenever you're ready!
Best regards,
Karolina from Hostinger
Website is down
Website is down. Cannot get a person on the phone, just AI agent. Apparently .shop websites are all down.
September 24, 2026
Unprompted review
Reply from Hostinger
Hello there!
Thanks for your feedback, and sorry for the worry — we know downtime is stressful.
We have good news: we've checked, and your website is currently working well and back online. Please clear your browser cache and take a look — and if you still encounter any issues, do get back to us so we can help right away.
Regarding support: we offer assistance via live chat and email rather than phone, as this allows our team to troubleshoot efficiently and share links, screenshots, and step-by-step instructions directly. The Hostinger AI agent is the first line of support, but that doesn't mean there's no human help — human specialists oversee conversations in the background to keep waiting times minimal, and you can request to speak with a human agent at any time directly in chat.
Best regards,
Karolina from Hostinger
the AI agent
September 24, 2026
First
First, I want to start with what I disliked the most. Whenever a problem arises, it is immediately handled by an AI agent that is poorly configured and lacks the competence to resolve many issues. If a situation is even slightly non-standard, it starts giving canned responses that lead back to the very beginning of the issue—creating a loop where it just repeats the same answers. Furthermore, when you ask to be connected to a human, it aggressively tries to avoid doing so and stubbornly refuses to make the transfer. However, after several attempts, I finally managed to reach a human; the problem was then resolved quite quickly, and the consultation was perfectly normal and satisfactory.
September 24, 2026
Unprompted review
5 websites still not restored, stuck with AI support and no human help
Update (October 6): After my complaint, most of the issues were resolved, and I appreciate that. However, two critical problems remain. First, all of my databases still appear completely empty; there are no tables in phpMyAdmin, so I have no data to work with at all. Second, one of my websites returns a 409 Conflict error and is not accessible anywhere. This site was hosted only on Hostinger, and it appears its installation could not be recovered. Nobody has responded to me about this. I am waiting for a clear explanation of whether my databases and this website can be restored from backups, and when. I will not change my rating until these issues are fixed. Ticket no: [22235020]
August 20, 2026
Unprompted review
Reply from Hostinger
Hello there!
Thanks for your feedback. We're sorry to hear about your experience, but we really appreciate your honesty, as it helps us get better.
We have good news: our team has reviewed your case, and your websites have already been restored. Please check them in your account when you have a moment. If you still notice any issues, simply reply to the latest message from our team, and they will be glad to help you further.
We'd also like to clarify how our support works: the Hostinger AI agent handles first contact to keep waiting times short, but human specialists oversee conversations in the background and can be requested at any time directly in chat — as was the case here, where our team personally reviewed and handled your restoration.
Please don't hesitate to reach out anytime. Our team is there for you!
Best regards,
Karolina from Hostinger
Was pleasantly surprised that my…
Was pleasantly surprised that my renewal was cheaper than the public-facing offer and their AI bot is actually helpful! Fair play to them. Been with them many years and the performance is decent for the value.
September 24, 2026
Unprompted review
Hostinger is not upront about costs
Hostinger is not upront about costs. Expect many hidden price rises, misleading information from their Ai support and equally as unclear information from their human support (which feels like Ai) I initially thought Hostinger was good - hence the 2 stars. But the longer the relationship - the more I regret using them.
Response to Hostinger:
My hostinger account email is under a different email address to trust pilot.
You sent a form asking for my email and phone number but you have given me no opportunity to explain the specifics of the last 2 days - many hours of dismissive misinformation from your customer service. If you provide me with an email address and a reference number, I will happily forward on the conversations from my hostinger account email, which will allow you to review for yourself exactly what happened.
However for data protection purposes, I will not provide you with my email or phone number in a form through trust pilot.
September 24, 2026
Unprompted review
Reply from Hostinger
Hello Matt,
Thanks for your feedback. Feedback like yours is what helps us improve!
We tried to locate your account, but couldn't find it with the details provided, so we've sent you an information request. Once you reply, we'll review it and help you as soon as possible. Please respond whenever you have a moment.
Best regards,
Hostinger Support
_________________
Thank you for getting back to us — and please don't worry, there's no need to submit any further details through the form. We were able to locate your account in our system.
We can see that in your latest interaction, your plan was successfully renewed. As for the experience over those two days — please rest assured that your previous interactions have already been reviewed internally, and feedback has been shared with the relevant specialists. Your patience throughout this is genuinely appreciated.
If anything else comes up, our team is available 24/7 and happy to help!
Best regards,
Karolina from Hostinger
Great AI support in the backend for a…
Great AI support in the backend for a non-technical person
September 24, 2026
I ran into a problem and it was solved…
I ran into a problem and it was solved without much effort thanks to the support Ai and human team
September 23, 2026
Unprompted review
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