Hostinger Reviews 

Reply from Hostinger

6 days ago

Hello Govind,

Thank you for your feedback — it helps us improve our services and create a better experience for our customers.

We'd like to clarify what happened. The domain you tried to purchase was flagged by our internal security system. In such cases, registration can continue once supporting documents (such as business or association documentation) are provided — alternatively, customers can choose a different domain name or request a refund. We reviewed your interactions with our team and can see you chose the refund option.

The refund has already been initiated from our end. Please note it can take 7–15 business days to reach your account, depending on your bank's processing times.

And please know there are real people behind our support — our AI agent handles the first line to keep wait times short, while human specialists oversee every conversation. You can request a human agent directly in chat at any time, free of charge. We're here if you need anything else!

Best regards,
Karolina from Hostinger

Reply from Hostinger

6 days ago

Hello Evan,

Thank you for taking the time to share your experience — we take feedback like yours seriously.

Rest assured that the interactions you had with our team have already been reviewed, and feedback has been shared with the involved specialists.

We completely understand that data removal is especially important in your line of work, so let us walk you through how to have everything fully deleted. First, the account needs to be empty — all active services, domains, and any pending balance removed. After that, simply go to your Profile → Account Information, click Delete account, and confirm via the email we'll send you. Once confirmed, your account and all personal data are permanently deleted, with no way to recover them.

If anything about the process is unclear, or you'd like our privacy team to handle your request directly, you can write to gdpr@hostinger.com at any time — we're here to make this as smooth as possible. We have also assigned a dedicated specialist to send you a follow-up regarding this situation. Feel free to reply to taht email if you have any further questions.

Best regards,
Karolina from Hostinger

Reply from Hostinger

Updated 5 days ago

Hello there!

Thank you for your feedback. It helps us improve our services and create a better experience for our customers.

We'd like to look into your migration case issues you mentioned, so we've sent you a request for your contact details. Once you reply, we'll locate your account and review everything — including the guidance you received along the way. Your feedback about the documentation has also been noted and will be shared with the responsible team.

We'd also like to clarify how our support works. The Hostinger AI agent is the first line of support, but that doesn't mean there is no human support. To keep waiting times to a minimum, the AI agent assists customers while human specialists oversee conversations in the background. When the AI agent says a specialist from the team has personally reviewed your case, it means the question was genuinely escalated, a human specialist reviewed it, and updated the AI agent so it could share the findings with you. You can also request to speak with a human agent directly in chat at any time.

We hope to hear from you soon!

Best regards,
Karolina from Hostinger

Update:

Thank you for getting back to us with more details — it helped us review your case thoroughly.

We're happy to see that your website appears to have been moved successfully and that our specialists were able to guide you through the process. Rest assured, all the interactions you had will still be reviewed closely, and feedback will be shared with the responsible team for possible improvements.

Regarding the documentation: we weren't able to detect any outdated information in our articles or the steps shared. If you still come across details that seem incorrect, please reach out to our support team with the links or communication in question — we'd genuinely like to take a look.

As for the charge: migrating a website between your own plans can be done manually by yourself, free of charge. The 29 USD fee applies only if you'd like our migration team to handle the transfer for you, as that is a paid service.

If anything else comes up, our Customer Success Team is available 24/7, so feel free to reach out at anytime!

Best regards,
Karolina from Hostinger

Reply from Hostinger

Oct 26, 2026

Hello Thomas,

Thank you for your feedback. We're sorry to hear about your experience with the Website Builder and AI feature, but we really appreciate your honesty, as it helps us get better.

We couldn't locate your account on our end, so we've sent you a contact request with some information request details. Please reply whenever you have a moment, and we'll do our best to look into this further for you.

Best regards,
Karolina from Hostinger

Reply from Hostinger

Oct 26, 2026

Hello Ambar!

Thank you for your feedback. It helps us improve our services and create a better experience for our customers.

We'd like to look into the situation with your website and give you clear answers about what happened, so we've sent you a request for your contact details. Once you reply, we'll locate your account and review everything thoroughly.

We'd also like to clarify how our support works. The Hostinger AI agent is the first line of support, but that doesn't mean there is no human support. To keep waiting times to a minimum, the AI agent assists customers while human specialists oversee conversations in the background. When the AI agent says a specialist from the team has personally reviewed your case, it means the question was genuinely escalated, a human specialist reviewed it, and updated the AI agent so it could share the findings with you. You can also request to speak with a human agent directly in chat at any time.

Please get back to us whenever you have a moment — we're here to help.

Best regards,
Karolina from Hostinger

Reply from Hostinger

Oct 26, 2026

Hello Andrey,

Thanks for your feedback. We're sorry to hear about your support experience, and we appreciate your honesty as it helps us improve.

We couldn't locate your account on our end, but we would love to dive deeper into your issues, so we've sent you a contact request with the information we need. Please reply to it whenever you have a moment, so we can look into the issue you mentioned.

Best regards,
Karolina from Hostinger

Reply from Hostinger

Oct 26, 2026

Hello Mohamed,

Thank you for describing your experience in such detail — feedback like this is taken seriously and genuinely helps us improve.

We can confirm that our team has reviewed your situation carefully, and the suspension has been lifted. We apologize for the disruption this caused, and please rest assured that your feedback has been shared internally so we can prevent situations like this moving forward.

Regarding support — the Hostinger AI agent is the first line of support, but that doesn't mean there is no human support. To keep waiting times to a minimum, the AI agent assists customers while human specialists oversee conversations in the background. When the AI agent says a specialist from the team has personally reviewed your case, it means the question was genuinely escalated, a human specialist reviewed it, and updated the AI agent so it could share the findings with you. You can also request to speak with a human agent directly in chat at any time.

If a refund is still on your mind, or if anything else needs clarifying, please reach out whenever suits you — our team will gladly pick things up from there.

Best regards,
Karolina from Hostinger

Reply from Hostinger

Oct 26, 2026

Hello Helvetica,

Thank you for your feedback — especially after four years with us, your perspective matters, and it helps us improve.

We'd like to clarify how renewals work: promotional prices apply to the first billing period, while the renewal price is always displayed at checkout before the purchase is completed. Choosing a longer billing period at renewal is also a way to get a better rate.

As for support — the Hostinger AI agent is the first line of support, but that doesn't mean there is no human support. To keep waiting times to a minimum, the AI agent assists customers while human specialists oversee conversations in the background. When the AI agent says a specialist from the team has personally reviewed your case, it means the question was genuinely escalated, a human specialist reviewed it, and updated the AI agent so it could share the findings with you. You can also request to speak with a human agent directly in chat at any time.

That aside, we would still love to look into your situation closer, but we couldn't locate your account with the details provided, so we've sent you a contact request — once you reply, we'll review your renewal and help find the best way forward.

Best regards,
Karolina from Hostinger

Reply from Hostinger

6 days ago

Hello Steven,

Thank you for your feedback, and for being with us for five years — we truly value your loyalty, and we're sorry this experience hasn't reflected the standard you deserve.

We'd like to clarify how our support works: the Hostinger AI agent is the first line of support to keep waiting times low, while human specialists oversee conversations in the background. When the AI agent mentions that a specialist has personally reviewed your case, it means your question was escalated, a human specialist reviewed it, and updated the AI agent so it could share the findings with you. You can also request a human agent directly in chat at any time, free of charge.

That said, given the circumstances, we've assigned a dedicated specialist to your case to explain everything clearly. They have already sent you a follow-up — please check your inbox when you have a moment, and reply so we can get your emails fully back in order.

Best regards,
Karolina from Hostinger

Reply from Hostinger

Oct 26, 2026

Hello Sujata,

Thanks for your feedback. We're sorry to hear about your support experience, but we really appreciate your honesty, as it helps us get better.

We couldn't locate your account on our end, so we've sent you a contact request to help us sort things out. When you have a moment, please respond so we can find your account and look into this properly.

Best regards,
Karolina from Hostinger

Reply from Hostinger

Oct 23, 2026

Hello Elmar,

Thank you for sharing your experience in such detail — feedback like this helps us see where we need to do better.

To clarify how our support works: the Hostinger AI agent is the first line of support to keep waiting times low, while human specialists oversee conversations in the background. You can request a human agent directly in the chat at any time. That said, we understand the solutions you received so far didn't resolve your admin panel access issue, and that's exactly what we want to fix.

A dedicated specialist has been assigned to your case — they'll investigate the situation thoroughly and get back to you soon. Please keep an eye on your email inbox, and once you receive their message, reply with any additional details you have. We're committed to getting to the bottom of this for you.

Best regards,
Karolina from Hostinger

Reply from Hostinger

Oct 23, 2026

Hello there!

Thank you for sharing your experience — we'd like to clarify how our support works, and we'd like to turn this around for you.

The Hostinger AI agent is the first line of support, but that doesn't mean there's no human support behind it. To keep waiting times to a minimum, the AI agent assists with troubleshooting while human specialists oversee conversations in the background. You can request to speak with a human agent directly in the chat at any time, and your conversation will be taken over by a specialist.

That said, we didn't want to leave you waiting — a dedicated specialist has already been assigned to your case and will be reaching out to you via email. Please keep an eye on your inbox and reply when you have a moment, and we'll work on resolving this together.

Best regards,
Karolina from Hostinger