Hostinger Reviews 

Reply from Hostinger

Oct 23, 2026

Hello Jebastin,

Thank you for sharing this — we understand how serious a full account suspension is, especially with client projects involved, and we want to be clear about where things stand.

We can see that you are in active contact with our team, and the backups have already been shared with you, so your data is in your hands. At the same time, your questions regarding the suspension itself have been escalated to our responsible team, who are reviewing the situation.

The fastest way to receive updates is through your existing conversation with our team — please continue communicating there, and they will keep you informed as the review progresses.

Best regards,
Karolina from Hostinger

Reply from Hostinger

Oct 23, 2026

Hello Jesper,

Thank you for sharing your experience so openly — feedback like this is what holds us to the highest standard.

We want to reassure you that your case is in the hands of our quality team right now. They are going through everything thoroughly and will be sending you a detailed update by email — so the clarity you've been asking for is on its way. Please keep an eye on your inbox.

Rest assured, the time lost to troubleshooting, AI credit questions, and the confusion between test and live data is feedback we take seriously, and it has been passed along internally to help us improve the experience for builders like you.

Once their email arrives, do get back to them with anything that still feels unanswered — we genuinely hope this next step brings the resolution you're looking for.

Best regards,
Karolina from Hostinger

Reply from Hostinger

Oct 22, 2026

Hello Pradip,

Thank you for following up — we have a positive update on your case.

After reviewing the documents you submitted, our team has unsuspended your services. This means your access has been restored, and you should be able to reach your websites and files again.

We'd also like to reassure you about our support. The Hostinger AI agent serves as the first line of support to keep waiting times low, but human specialists oversee conversations in the background — and your case was indeed reviewed by our team, which is how the suspension was lifted. When the AI agent says a specialist has personally reviewed your case, it means your question was genuinely escalated to a human specialist, who reviewed it and updated the AI agent to share the findings with you. You can also request a human agent directly in chat at any time.

If anything still isn't accessible on your end, please get back to us — we're available 24/7 and ready to help.

Best regards,
Karolina from Hostinger

Reply from Hostinger

Oct 22, 2026

Hello Damian,

Thank you for sharing your feedback so openly, and we will be glad to clarify this for you right away!

Regarding the PHP security vulnerability: the security fix is now applied across all our managed hosting. You can verify this yourself through PHP Info in your Hostinger dashboard — a Build Date of October 21, 2026 or later confirms your websites are running the patched version. Like most hosting providers, we keep the specifics of our infrastructure behind the scenes, as this helps keep everyone's sites safe.

As for reaching our support: the Hostinger AI agent serves as the first line of support to keep waiting times low, but that doesn't mean there's no human support. Human specialists oversee conversations in the background, and when the AI agent says a specialist from the team has personally reviewed your case, it means your question was genuinely escalated — a human specialist reviewed it and updated the AI agent so it could share the findings with you. You can also request a human agent directly in chat at any time.

Your feedback about communication during security events has been shared with the responsible team. If you have any remaining questions, our team is available 24/7.

Best regards,
Karolina from Hostinger

Reply from Hostinger

Oct 21, 2026

Hello Maya,

Thank you for sharing your experience — we understand how unsettling it is to regain access only to be locked out again, and we want to walk you through exactly what happened.

After reviewing your account, here's the full picture: the initial trouble came from an issue with the verification code, which led you to fill in our Account Recovery form. That form included a new email address — so once our team received your documents and verified that the rightful owner was making the request, they updated your account email. We completely understand how that change could have added confusion in the moment, and we're sorry it felt like the problems were starting all over again. We are happy to see that since then you were able to access the account and update yur email to the correct one.

On the support side — we'd like to reassure you that humans were involved throughout. The Hostinger AI agent serves as the first line of support to keep waiting times low, while human specialists oversee conversations in the background — and you can request a human agent directly in chat at any time. When the AI agent says a specialist has personally reviewed your case, it means your question was genuinely escalated to a human specialist, who reviewed it and updated the AI agent so it could share the findings with you. In your case, human specialists were directly involved in verifying your documents and updating your account.

If anything still feels off, just reply to our team's latest email — they'll jump right back in to help.

Best regards,
Karolina from Hostinger

Reply from Hostinger

Oct 21, 2026

Hello Jenis,

Thank you for sharing your experience so openly, and we will be glad to clarify everything for you.

The suspension followed a review we conducted on our own initiative, which identified certain account activities as posing a high risk of misuse of our services. Please know we only take steps like this when activity may put our users or platform at risk — never lightly — and always in line with the Prohibited Activities and Service Restrictions sections of our Terms of Service.

No worries, if you believe that this suspension was a mistake, you can still provide our team with the documentation they have requested and they will review it and get back to you right away!

Best regards,
Karolina from Hostinger

Reply from Hostinger

Oct 21, 2026

Hello Rocío,

Thank you for such a detailed and well-documented review — feedback with this level of care is genuinely valuable, and we appreciate the years you spent with us.

We'd like to be transparent about how pricing works. Renewal rates are not locked in permanently: like most providers, our prices can be adjusted over time to reflect infrastructure, security, and operational costs. The renewal price shown in your account and at checkout always reflects the current rate at the time, and upcoming renewal amounts are visible in the billing section of your account ahead of the charge, alongside the reminder emails sent before any renewal — precisely so there's time to decide before being billed.

That said, your core point is clear and well-received: when a price was presented as the standard rate, later increases feel like a moved goalpost — and your feedback about how these changes are communicated has been forwarded to our dedicated team.

We respect your decision and genuinely wish you and your business well. Should you ever consider returning, our team would be happy to help you find a plan that fits your needs as well as share any discounts — and our Customer Success Team remains available 24/7 for any remaining questions.

Best regards,
Karolina from Hostinger

Reply from Hostinger

Oct 21, 2026

Hello there!

Thank you for your feedback — and for having shared positive reviews in the past. We'd like to earn that goodwill back.

Let's start with what matters most: the support silence you hit was caused by an outage yesterday, which affected our support channels too — the AI agent wasn't "dead" by design, it was down with everything else. That has now been resolved, so please try again; support is fully back.

And to be clear — talking to a real person has not been removed. The Hostinger AI agent handles the first line to keep waiting times short, while human specialists oversee conversations in the background. When the AI agent says "a specialist from the team has personally reviewed your case," it means your case was genuinely escalated and reviewed by a human, who updated the AI agent to relay the findings. You can also simply request a human agent directly in the chat at any point.

Now, to get you back into your account: since the verification code emails aren't arriving, please use Account Recovery here: https://auth.hostinger.com/account-recovery — select that you lost access to your email, add a recovery email, and our team will take it from there.

Once you're in, reach out about your clients not receiving your emails — our team will dig into the delivery issue right away. We're available 24/7, and we'd love the chance to earn that third good review.

Best regards,
Karolina from Hostinger

Reply from Hostinger

Oct 20, 2026

Hello Chris,

Thank you for flagging this — we completely understand how frustrating this might feel for you.

We want to be fully transparent about what's happening: this is an ongoing outage, confirmed by Google on its public status page, with their engineers still working on a fix. It's affecting access to the Hostinger Dashboard, which explains the extreme slowness and your domain not appearing — as well as the Hostinger AI agent and chat support, which is why your attempts to get help kept failing. Our support team has also faced limitations in acessing clients' data and accounts, so we want to assure you that even tho it feels limited, we are not leaving you stranded, and once Google issues are resolved, we will get back to you! Importantly, your website itself is not affected: it continues running normally, and no data will be lost.

You can follow live updates here: http://statuspage.hostinger.com — we'll also confirm there the moment everything is fully restored.

Once services are back, both hPanel and support will work normally again, and if your domain still doesn't display correctly at that point, please contact our Customer Success Team — they're available 24/7 and will sort it out right away.

Thank you for your patience while this is resolved!

Best regards,
Karolina from Hostinger

Reply from Hostinger

Oct 21, 2026

Hello Kevin,

Thank you for sharing your frustration so openly — we understand that a suspension without a clear picture of what happened feels unfair, and we want to change that.

Here's where things stand: the suspension followed an internal review conducted in line with our Terms of Service, and our team has sent you a follow-up email with the details of your specific case. The important part — this doesn't have to be the end of the road. If you provide the details requested in that email, the suspension can still be lifted. And if you'd rather move on, transferring your domain to another provider is absolutely possible, and our team will help you do it.

Any concerns you have, including about data handling and privacy, are welcome — just get back to our team's last email and they will address them directly rather than leaving you guessing.

Please check your inbox and get back to us once you have a moment.

Best regards,
Karolina from Hostinger

Reply from Hostinger

Oct 20, 2026

Hello there,

Thank you for sharing your experience — we'd like to clarify what happened and offer a way forward.

When a domain is set to auto-renew, the renewal keeps your domain registered and active without interruption. We send reminder emails ahead of the renewal date so there's time to cancel or disable auto-renewal in hPanel if the domain is no longer needed. Once a domain renewal is processed, however, the registration is extended with the domain registry immediately — which is why domain renewals generally cannot be reversed or refunded afterward.

That said, the renewed domain is fully your property for the entire registration period — which means you're free to sell it if you no longer need it, potentially recovering the cost or more. If you have any questions about that or anything else, our Customer Success Team is available 24/7 and happy to help.

Best regards,
Karolina from Hostinger

Reply from Hostinger

Oct 20, 2026

Hello there,

Thank you for your honest feedback — both the initial praise and the follow-up help us improve our services.

We'd like to take a closer look at the sitemap issue you described and the credits spent trying to resolve it, but we couldn't locate your account with the details available here. We've sent you a contact request — once you reply, our team will investigate and follow up with you as soon as possible.

Best regards,
Karolina from Hostinger

Reply from Hostinger

Oct 21, 2026

Hello there!

Thank you for your feedback — we'd like to clarify the situation.

The restrictions on your account were applied following a review conducted on our own initiative, which identified account activity posing a high risk of misuse of our services. Decisions like this are never taken lightly — they follow our Terms of Service, specifically the sections on Prohibited Activities and Service Restrictions, and are necessary to protect our platform and users. In this case, the restriction is permanent.

That said, we want to be clear about one important point: transferring your domains to another provider is still possible. To proceed, please reach out to our team here: https://support.hostinger.com/en/articles/1583780-how-to-contact-hostinger-support — they will guide you through the domain transfer request.

Regarding support itself: the Hostinger AI agent serves as the first line of support to keep waiting times low, while human specialists oversee conversations in the background. You can request a human agent directly in chat at any time, and when the AI agent says a specialist has personally reviewed your case, it means your question was genuinely escalated to a human specialist, who reviewed it and updated the AI agent so it could share the findings with you.

Best regards,
Karolina from Hostinger

Reply from Hostinger

Oct 21, 2026

Hello G Eagle,

Thank you for your feedback — we'd like to help you regain access and get this sorted.

Since your email isn't being recognized, the fastest way forward is our Account Recovery process. You can start it here: https://auth.hostinger.com/account-recovery. Choose the option "Forgot email" option and provide a recovery email in the form — our team will then reach out to that address and help you regain access to your account, where you'll be able to manage your subscriptions and billing settings.

We'd also like to clarify how our support works. The Hostinger AI agent serves as the first line of support to keep waiting times to a minimum, but human specialists oversee conversations in the background, and you can request a human agent directly in chat at any time. When the AI agent mentions that a specialist has personally reviewed your case, it means your question was genuinely escalated to a human specialist, who reviewed it and updated the AI agent so it could share the findings with you.

In your case, we've gone a step further — a dedicated specialist has been assigned to your case and will be checking in with you directly. Please keep an eye on your email inbox.

Best regards,
Karolina from Hostinger