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For the time i have been using Hostinger through a recommendation by Stacyla, i find it easy to use, with agents, building websites and hosting , all in one place. This makes the experience enjoyable.... See more
Love Hostinger for the products they bring out so quicky. Been using hostinger vps for my own needs and my clients and the UX has been delightful and there are new surprises every month.
My experience with Hostinger has been great so far; their service team is great. Diego is amazing. I had an issue with my plan's expiration date; he helped me extend the date so I could pay on time an... See more
Company details
- Web Hosting Company
- also in
- Business to Business Service
- DNS Provider
- e-Commerce Solution Provider
- Website Designer
About Hostinger
Written by the company
About Hostinger
We’re proud to say that we’re currently the fastest-growing web hosting company in the world. Launched in 2004 and headquartered in Lithuania, we’re now home to over 4 million customers around the world and more than 900 employees.
We’re dedicated to making online success possible for anyone with fast hosting technology, AI-powered Website Builder and user-friendly control panel.
Our products
Hostinger provides everything you need to create, launch and grow your website in one place including:
Web Hosting Managed WordPress Hosting Managed WooCommerce Hosting Agency Web Hosting AI Website Builder Domains
Why choose us for your website?
We’d love to help you write your online success story—and when you choose Hostinger, you can enjoy:
- Fast, free, easy migrations.
- Speedy customer support in 10+ languages, available 24/7.
- Free domain name registration.
- Data centers all around the world located across Asia, Europe, North America, and South America.
- A vast knowledge base of in-depth video and text-based tutorials.
- LiteSpeed Web Server Technology for 4X faster websites.
- One-click WordPress installation.
- 99.9% uptime guarantee.
Say hello or ask a question
Email: support@hostinger.com
How to contact us?
Written by the company
- Three. Two. Online
- We provide our clients with an all-in-one website solution so they can learn, create, and grow without boundaries. From easy to expert, we offer products and plans for website owners at every experience level.
- Whatever you do, it’s better with a website
- Your website is an extension of you. It’s where your vision comes to life and it’s our mission to make launching your idea online as smooth and simple as possible.
- With you every step of the way
- From choosing your domain to building your dream website with AI—and everything in between—we’re in your corner cheering you on with 24/7 customer support.
Contact info
61 Lordou Vironos Street, 6023, Larnaca, Cyprus
- support@hostinger.com
- hostinger.com
4.6
Excellent
74K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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ai builder
The Hostinger AI Builder is the best
The Hostinger AI Builder is a game-changer and time saving for me. I had been through three web hosting companies and Hostinger is the fourth and hopefully the last.
October 10, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Plan upgrade broke my client's site and nobody will fix it or refund it
On Oct 16 I paid to upgrade to Cloud Startup. Hostinger's server transfer that same night left my client's nonprofit dog rescue site failing about half of all connections: SSL errors, "403 Forbidden" pages and FTP logins that randomly fail.
Hostinger's own agent confirmed the cause (one of the servers behind the site's IP was never set up for my account) and that the SSL certificate has failed 26 times. Even so, after more than 36 hours no engineer has fixed it (ticket #24576531). Chat agents reinstalled SSL three times with no change, told me to clear my cache, and emailed me screenshots of the site loading as if that proved it works.
I have now waited over an hour in live chat just to get a refund for the upgrade, and the agent only tells me the team is "still working on it." This site takes adoption applications for rescue dogs, so every hour matters. There's no phone support, and the AI assistant keeps sending me back and forth between chat and email.
I upgraded expecting better service. Instead the upgrade broke a working site and support has been unable to fix it or refund it.
October 16, 2026
Unprompted review
Reply from Hostinger
Hello there!
Thank you for your feedback — we understand how pressing this is.
We want to assure you that your case has been investigated by our team, and a follow-up email with the necessary next steps has already been sent to you. Please check your inbox when you have a moment — and if anything remains unclear or unresolved, let our team know directly through that email thread so they can continue working with you without delay.
Rest assured that your feedback about the overall support experience, including the back-and-forth you described, has also been shared with the responsible team.
We're committed to seeing this through with you — please get back to our team through the follow-up email, and they'll take it from there.
Best regards,
Karolina from Hostinger
Expensive Hosting, Disappointing Support
I purchased Hostinger today, and my experience has been extremely disappointing.
The biggest problem is the lack of accessible human support. I couldn't find a clear way to create a support ticket, contact a support representative, or even find a support email address. Everywhere I looked, I was directed to AI chatbots.
The AI support is frustrating and ineffective. Instead of resolving my issue, it keeps taking me around in circles with repetitive questions and generic suggestions that don't solve the actual problem. I spent time trying to get help, but I still don't have a solution.
What makes this even worse is that Hostinger has increased its prices while, in my experience, the quality and accessibility of support have gone in the opposite direction. What is the point of paying for hosting if you cannot get meaningful assistance when something goes wrong?
AI can be useful for basic questions, but it should not become a barrier between paying customers and real human support. Customers need a clear way to speak with a knowledgeable support representative when automated suggestions fail.
I purchased the service today, and I'm already questioning whether it was worth the money. Based on this experience, I cannot recommend Hostinger to anyone who expects reliable customer support.
Higher prices, inaccessible human support, and an AI chatbot that fails to resolve the issue. A very disappointing experience.
October 18, 2026
Unprompted review
Reply from Hostinger
Hello there!
Thank you for your feedback — we really appreciate your honesty, especially on your very first day with us, as it helps us get better.
We'd like to clarify how our support works, because human help is absolutely available. The Hostinger AI agent is the first line of support, but that doesn't mean there is no human support. To keep waiting times to a minimum and make troubleshooting efficient, the AI agent assists you while human specialists oversee conversations in the background. When the AI agent says "a specialist from the team has personally reviewed your case," it means your question was genuinely escalated, a human specialist reviewed it, and updated the AI agent so it could share the findings with you. Most importantly — you can request to speak with a human agent directly in the chat at any time, and the conversation will be transferred, you just need to repeat the request a few times.
That said, your experience of going in circles is exactly what we want to avoid, and your feedback has been shared with the responsible team so we can improve how the AI agent handles cases like yours.
We can see that in your last chat, you were transfered to our human specialist, and they clarified what could be the cause of your issue. If you still have questions, you can continue that chat at any time directly from your account while you are logged in.
Best regards,
Karolina from Hostinger
They suspended my website for no clear…
They suspended my website for no clear reason, and when I try to contact support, you hide behind a useless AI chatbot that won’t even let me talk to a real person. What kind of garbage service is this? You’re quick to suspend websites but too cowardly to let your customers speak to a human. Absolutely pathetic!
August 15, 2026
Unprompted review
Reply from Hostinger
Hello there!
Thank you for your feedback. We're sorry to hear about your suspended website and the support experience, but we really appreciate your honesty, as it helps us get better.
We tried to locate your account on our end, but couldn't find it with the details provided. To sort this out, we've sent you a contact request. Please reply when you have a moment so we can find your account and look into the issue you mentioned.
Best regards,
Karolina from Hostinger
Great service
Great service. I had absolutely no problem. The AI agent helped me so far with everything I needed.
October 17, 2026
Unprompted review
ilove thim yeh buhut acha nice solve…
ilove thim yeh buhut acha nice solve the problem AI to kamal ka hai
October 18, 2026
Unprompted review
Hostinger caused our production VPS to…
Hostinger caused our production VPS to be down for 27 hours now due to their infrastructure maintenance, while their support is responding with AI generated responses, while sometimes not reacting for 1+hour at all.
October 17, 2026
Unprompted review
Reply from Hostinger
Hello Dominik,
Thank you for your feedback — we really appreciate your honesty, as it helps us get better.
To explain what happened: after a Linux kernel vulnerability was detected, our services entered emergency maintenance to protect your data and servers. Work of this scale takes time, and we fully understand how serious extended downtime is for a production environment — all systems are now fully operational.
Regarding support: the Hostinger AI agent is the first line of support, but that doesn't mean there is no human support. To keep waiting times to a minimum and make troubleshooting efficient, the AI agent assists you while human specialists oversee conversations in the background. When the AI agent says "a specialist from the team has personally reviewed your case," it means your question was escalated, a human specialist reviewed it, and updated the AI agent so it could share the findings with you. You can also request to speak with a human agent directly in chat at any time. That said, your feedback about the response times during this period has been shared with the responsible team.
To make sure that all your questions have been fully addressed, we have assigned a dedicated specialist to your case, and they have already sent you a detailed update regarding this. If still have any questions feel free to let them know.
Best regards,
Karolina from Hostinger
Increase transparency on AI credit usage
Please make AI credit usage more transparent and visible.
There's 3 different kind of AI credits, I mean already this is suboptimal (app. this will change soon though); and slightly irritating: it's not detailed on the billing page or main menu or such, in fact it's quite well hidden... As a result, clients can't easily track, how much credits are used for which action; so they're actively taking away control.
Also as far as I can see, there's no page, to submit feature requests; so the products in itself, aren't bad, and not super expensive either, but it's a black box.
Updated this review since I got quick feedback where my concerns were adressed, app. they're working to improve this. Let's see what comes out.
October 17, 2026
Unprompted review
Reply from Hostinger
Hello there!
Thank you for your feedback — input like this is exactly what helps shape the best possible experience for our clients.
We have good news to share: we've already released an update that unifies credits across all the AI tools we offer. This means there's no longer a need to juggle multiple credit types, making usage much simpler to understand and keep track of.
We also appreciate your point about submitting suggestions. While there isn't a dedicated feature-request page, your ideas absolutely reach our product teams: you can share them anytime via live chat with our AI agent, and both AI Builder modes have built-in feedback options — in Manual mode, you'll find it in the left sidebar, and in Agentic mode, in the hamburger menu at the top left. You can also follow upcoming and planned updates on our public roadmap: https://www.hostinger.com/roadmap
It's great to hear you find value in the products themselves — and with the unified credit system now in place, we hope the experience feels much more transparent. If you have any further questions, our Customer Success Team is available 24/7.
Best regards,
Karolina from Hostinger
I like the constant improveFanment and AI…
I like the constant improvement and AI tools integration. I was a great joun-rney so far!
October 17, 2026
No need to research further
Very well priced and a whole host of AI enhancements that actually worked. Tried the big name's AI and it was overwhelmingly poor. Glad I transferred all my domains to Hostinger.
October 16, 2026
Hostinger Horizons is a waste of money
Hostinger Horizons is a waste of money. You have to use credits for EVERYTHING! AI wastes so many credits repeatedly failing to do simple tasks. You'll use your whole monthly allowance (70 credits or now 3500 credits) just trying to do one thing.
October 16, 2026
Unprompted review
Reply from Hostinger
Hello there!
Thank you for sharing your thoughts. Feedback like yours is exactly what helps us improve our services and create a better experience for our customers.
We’re sorry that credit usage in AI Builder Agentic mode has felt unpredictable. We’ve shared your comments with the responsible team, and we’d also like to look into your specific case.
We sent you a contact request earlier but haven’t received a reply, so we haven’t been able to find your account. To move forward, please send us a customer support message in chat and include the email address you use for your Hostinger account, so we can look into this for you.
Our Hostinger AI agent is the first line of support, but that doesn’t mean there is no human support. Human specialists oversee conversations in the background, and customers can always ask to speak with a human agent directly in chat.
Best regards,
Débora from Hostinger
The best hosting service with the AI…
The best hosting service with the AI feature that really help the technical things!
October 16, 2026
Unprompted review
very helpful - Excellent webhosting
very helpful. AI is a good tool. live agents are fast to help. Great cost too and amazing functionality on Hostinger. I changed over from Godaddy to Hostinger and do not regret it as i was being ripped off by them.
October 15, 2026
Unprompted review
Very nice web hosting and VPS website…
Very nice web hosting and VPS website with AI help and AI MCP connector!!!
October 15, 2026
I have stellar service from Hostinger
I have stellar service from Hostinger. The AI (Kodee) is phenomenal. The cost is very reasonable. I don't see how you could go wrong choosing Hostinger VPS to host your sites. Rock-solid 5!
October 14, 2026
Brisa was great! She stayed engaged until my issues were fully resolved.
I ran into a dead-end with the AI support agent on Hostinger, and Brisa steps in and figured it all out. The AI agent did a pretty good job of diagnosing the issue, and handed over to a human at the right time. Once Brisa got involved, she reviewed the notes, confirmed what I was trying to do, answered my questions, and stuck with the problem until it was completely resolved. She was wonderful to deal with, and if I needed help again, I would hope to get her or someone just as great. Thanks!
October 14, 2026
Unprompted review
AI provides confusing answsers and…
AI provides confusing answsers and waste time. But Julia's response was clear and specific. Took required time to investigate but 1 shot response solved the issue
October 14, 2026
Unprompted review
Human support still exists and not just…
Human support still exists and not just AI......
Glad i was worked on as soon as they felt my frustration.
October 14, 2026
Unprompted review
We purchased a domain
We purchased a domain, and when I checked the domain information just an hour later, I found GoDaddy details associated with it. Their AI support was unable to provide any clear explanation of how GoDaddy nameservers could be associated with the domain I had purchased.
To make matters worse, the AI support agent eventually claimed that since I had not completed the domain setup, the domain registration had not been completed either. **What a joke!**
This has been a truly pathetic experience. I am now struggling to get a refund after wasting my time trying to resolve an issue that their support team could not properly explain.
I would not recommend their services to anyone looking to purchase or manage a domain.
October 14, 2026
Unprompted review
Reply from Hostinger
Hello Rakesh,
Thank you for describing your experience — we'd like to bring some clarity to what happened.
After a domain is purchased, there is one more essential step: completing the domain setup and verification. This step finalizes the registration and fully secures the domain under your details. We can see that you have since requested a refund, which has already been submitted and processed on our end .
If you have still any questions in the meantime, our Customer Success Team is available 24/7 and happy to help at any time!
Best regards,
Karolina from Hostinger
Hostinger is hands down the worst web…
Hostinger is hands down the worst web hosting company I have ever dealt with. They automatically canceled my newly purchased domains without any legitimate reason under the name of a "safety review."
When I tried to contact support, I was trapped in a loop of useless AI bots. To make matters worse, instead of resolving the issue or providing a refund, they unilaterally SUSPENDED my entire account and blocked my payment methods, falsely claiming "high risk of misuse"!
To get my own money back, they are demanding KYC identity verification documents. They take your money instantly, block your account without human review, and hold your funds hostage.
Their support is completely automated, unhelpful, and frustrating. I have managed dozens of websites on GoDaddy and Bluehost and never faced such pathetic service. Save your time, money, and sanity—stay far away from Hostinger!
October 14, 2026
Unprompted review
Reply from Hostinger
Hello Nitesh,
Thank you for sharing your experience. We will be glad to clarify this situation more for you!
Firstly, we would like to clarify how our support works. The Hostinger AI agent is the first line of support, but that does not mean there is no human support. To keep waiting times to a minimum and make troubleshooting efficient, the AI agent assists you while human specialists oversee conversations in the background. When the AI agent says "a specialist from the team has personally reviewed your case," it means the question was escalated, a human specialist reviewed it, and updated the AI agent so it can share the findings with you. You can also always request to speak with a human agent directly in chat.
Regarding the issues you mentioned - your newly purchased domains did not pass our safety review, and as a result, they were canceled and automatically refunded. Regarding your account status: restrictions were applied following a review conducted on our own initiative, which identified account activity posing a high risk of misuse of our services. We never take such decisions lightly — they are made to protect our platform and users, and this restriction is in accordance with Hostinger's Terms of Service, specifically the sections on Prohibited Activities and Service Restrictions. However, if you still have any active domains with us, you are free to submit a request to transfer them out by contacting our Customer Support team.
Best regards,
Karolina from Hostinger
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