I've been building web sites for 27 years, first time using the Hostinger solution. Their artifical intelligence is absolutely flawless and the setup process is easy. Provides every tool imaginable to... See more
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Although Hostinger's AI chatbot now is amazing and usually can deal with 99% of the questions you sometimes need help from the live agent, and this process of talking with AI and then getting real hum... See more
I have been using Hostinger to host my websites for a few years now. I have found them to be excellent. At first I was concerned about the AI integration, but every interaction with the AI has been ex... See more
Helpful AI assistant in hPanel Hostinger’s AI assistant helped me connect two additional domains to my existing hosting plan. Being able to handle these tasks directly through chat is very convenie... See more
Company details
- Web Hosting Company
- also in
- Business to Business Service
- DNS Provider
- e-Commerce Solution Provider
- Website Designer
About Hostinger
Written by the company
About Hostinger
We’re proud to say that we’re currently the fastest-growing web hosting company in the world. Launched in 2004 and headquartered in Lithuania, we’re now home to over 4 million customers around the world and more than 900 employees.
We’re dedicated to making online success possible for anyone with fast hosting technology, AI-powered Website Builder and user-friendly control panel.
Our products
Hostinger provides everything you need to create, launch and grow your website in one place including:
Web Hosting Managed WordPress Hosting Managed WooCommerce Hosting Agency Web Hosting AI Website Builder Domains
Why choose us for your website?
We’d love to help you write your online success story—and when you choose Hostinger, you can enjoy:
- Fast, free, easy migrations.
- Speedy customer support in 10+ languages, available 24/7.
- Free domain name registration.
- Data centers all around the world located across Asia, Europe, North America, and South America.
- A vast knowledge base of in-depth video and text-based tutorials.
- LiteSpeed Web Server Technology for 4X faster websites.
- One-click WordPress installation.
- 99.9% uptime guarantee.
Say hello or ask a question
Email: support@hostinger.com
How to contact us?
Written by the company
- Three. Two. Online
- We provide our clients with an all-in-one website solution so they can learn, create, and grow without boundaries. From easy to expert, we offer products and plans for website owners at every experience level.
- Whatever you do, it’s better with a website
- Your website is an extension of you. It’s where your vision comes to life and it’s our mission to make launching your idea online as smooth and simple as possible.
- With you every step of the way
- From choosing your domain to building your dream website with AI—and everything in between—we’re in your corner cheering you on with 24/7 customer support.
Contact info
61 Lordou Vironos Street, 6023, Larnaca, Cyprus
- support@hostinger.com
- hostinger.com
4.6
Excellent
74K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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ai builder
AI provides confusing answsers and…
AI provides confusing answsers and waste time. But Julia's response was clear and specific. Took required time to investigate but 1 shot response solved the issue
October 14, 2026
Unprompted review
Human support still exists and not just…
Human support still exists and not just AI......
Glad i was worked on as soon as they felt my frustration.
October 14, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
We purchased a domain
We purchased a domain, and when I checked the domain information just an hour later, I found GoDaddy details associated with it. Their AI support was unable to provide any clear explanation of how GoDaddy nameservers could be associated with the domain I had purchased.
To make matters worse, the AI support agent eventually claimed that since I had not completed the domain setup, the domain registration had not been completed either. **What a joke!**
This has been a truly pathetic experience. I am now struggling to get a refund after wasting my time trying to resolve an issue that their support team could not properly explain.
I would not recommend their services to anyone looking to purchase or manage a domain.
October 14, 2026
Unprompted review
Reply from Hostinger
Hello Rakesh,
Thank you for describing your experience — we'd like to bring some clarity to what happened.
After a domain is purchased, there is one more essential step: completing the domain setup and verification. This step finalizes the registration and fully secures the domain under your details. We can see that you have since requested a refund, which has already been submitted and processed on our end .
If you have still any questions in the meantime, our Customer Success Team is available 24/7 and happy to help at any time!
Best regards,
Karolina from Hostinger
Hostinger is hands down the worst web…
Hostinger is hands down the worst web hosting company I have ever dealt with. They automatically canceled my newly purchased domains without any legitimate reason under the name of a "safety review."
When I tried to contact support, I was trapped in a loop of useless AI bots. To make matters worse, instead of resolving the issue or providing a refund, they unilaterally SUSPENDED my entire account and blocked my payment methods, falsely claiming "high risk of misuse"!
To get my own money back, they are demanding KYC identity verification documents. They take your money instantly, block your account without human review, and hold your funds hostage.
Their support is completely automated, unhelpful, and frustrating. I have managed dozens of websites on GoDaddy and Bluehost and never faced such pathetic service. Save your time, money, and sanity—stay far away from Hostinger!
October 14, 2026
Unprompted review
Reply from Hostinger
Hello Nitesh,
Thank you for sharing your experience. We will be glad to clarify this situation more for you!
Firstly, we would like to clarify how our support works. The Hostinger AI agent is the first line of support, but that does not mean there is no human support. To keep waiting times to a minimum and make troubleshooting efficient, the AI agent assists you while human specialists oversee conversations in the background. When the AI agent says "a specialist from the team has personally reviewed your case," it means the question was escalated, a human specialist reviewed it, and updated the AI agent so it can share the findings with you. You can also always request to speak with a human agent directly in chat.
Regarding the issues you mentioned - your newly purchased domains did not pass our safety review, and as a result, they were canceled and automatically refunded. Regarding your account status: restrictions were applied following a review conducted on our own initiative, which identified account activity posing a high risk of misuse of our services. We never take such decisions lightly — they are made to protect our platform and users, and this restriction is in accordance with Hostinger's Terms of Service, specifically the sections on Prohibited Activities and Service Restrictions. However, if you still have any active domains with us, you are free to submit a request to transfer them out by contacting our Customer Support team.
Best regards,
Karolina from Hostinger
After Ai cant help i got help from a…
After Ai cant help i got help from a Human,
Always tankful.
October 14, 2026
Unprompted review
I absolutely love the amazing support
I absolutely love the amazing support, the AI agent, the various options and the simplicity. Fantastic service!
October 14, 2026
Human assist give a solution -not AI.
October 13, 2026
Unprompted review
Hostinger: Wrong Information, My Websites Taken Offline, and No Real Way to Leave
UPDATE (Oct 16, 2026):
My most critical professional projects—including my agency ppgmarketingdigital.com.br and, most importantly, my new publishing house, "Editora Evolução"—have been inaccessible for 7 days. The Editora Evolução website was fully built on Hostinger's platform and ready for the launch of my new book, "Estoicismo para o século XXI", but now I am completely locked out of my own unlaunched business.
Hostinger previously assured me these sites would remain active until August 3, 2027. Yet, when I asked for help, their support claimed they "couldn't locate" my services.
UPDATE: Their public response to this review is completely disingenuous. They claim they can't find my services to help me, but their billing system perfectly identifies my account to keep sending automated renewal and cancellation notices for a different plan! How can they know exactly what to bill, but suddenly "lose" the records when I need to recover an entire book launch website?
They outright refused my request for just 48 hours of temporary access to migrate my content. Worse, they admit their Website Builder has recovery limitations, putting my entire publishing house structure and years of effort at risk of permanent deletion.
I want to make it absolutely clear: I have zero interest in doing business with Hostinger ever again, under any circumstances, given my profound disappointment with this company. I strongly advise anyone to think twice before signing up with Hostinger, as you may face extremely unpleasant surprises just like I am right now.
I demand my complete service history and a concrete way to recover my data immediately. I am taking this to consumer protection agencies and legal action in Brazil.
October 7, 2026
Unprompted review
Reply from Hostinger
Hello there!
We're sorry to hear your experience with Hostinger hasn't been the best, but we really appreciate you sharing this so openly — feedback like yours is what pushes us to improve.
Having reviewed your past support interactions, we can see that the confusion was caused after our AI agent shared an incorrect expiration date for your plan — and for that, we're truly sorry. We'd also like to mention that you can always find the accurate expiration date in your hPanel when you're logged in, as well as in the Billing section of your account.
That aside, we understand how much distress this confusion has caused you and want to assure you that the feedback has already been shared with the responsible teams internally. We have also assigned your case to our Quality team so they can review your past interactions and provide you with a detailed explanation and best possible solution. Please monitor your email inbox — once the investigation is concluded, a dedicated specialist will send you an update.
While our team is looking into your account to find the best way to assist you, if you have any further questions, feel free to reach out to our Customer Success Team at any time — we're here to help!
Best regards,
Karolina from Hostinger
I had to relocate my entire website…
I had to relocate my entire website from Weebly (after 15+ years), since they have canceled their service in more then 50 countries, including mine.
I chose Hostinger and didn't regret it one second. The website creation is easy proces and connecting my domain to it from outside registrar was a walk in the park. There were some complications not related to Hostinger, but their AI Agent made it so easy and saved me a lot of time. Keep up the good work, Hostinger.
October 13, 2026
Unprompted review
I Sent a picture
I Sent a picture, a screenshot to Hotinger AI and ask it to create me a beautiful website to look exactly as the image I sent. And in fact, no difference. I really love it.
October 13, 2026
Unprompted review
Terrible billing system and unhelpful support
The system allows you to make a payment without filling in company details, and then automatically issues an invoice to a private individual with zero possibility of correction or re-issuance. If accounting rules prevent invoice modifications, the system should prevent payments from being made until mandatory corporate billing details are provided. Currently, customers are left with an incorrect document that cannot be fixed, and the support process forces you through an unhelpful AI chatbot before reaching human agents who also refuse to help. Do not recommend.
October 13, 2026
Unprompted review
Reply from Hostinger
Hello Justinas,
Thank you for laying this out so clearly, and we will be glad
Here's the situation on our side: financial and accounting regulations require that once an invoice is issued, it stays unchanged — that's why corrections and re-issuance aren't available. Because we serve both private individuals and companies, billing information isn't restricted at checkout or users' profiles, so the company details need to be on the account before the purchase for them to appear on the invoice.
We didn't want to leave it at just an explanation, though — our team has logged a customer ticket with our billing team about your case, and you'll receive an update by email as soon as they have one. Rest assured that feedback was also shared with our team internally on how we can improve the experience for our business clients.
And if there's anything else we can help with in the meantime, our Customer Success Team is here 24/7!
Best regards,
Karolina from Hostinger
i am using hostinger vps for a month…
i am using hostinger vps for a month now and i am a no code person almost
due to their good services Ai agents helps i can do anything i want in minutes
even using web terminals through their agent running scripts for me and i was like hey do this do that literally in simple language
October 12, 2026
Unprompted review
Money stealing scam
So this site is like a low cost airline, they charge you for every single thing. Even with a business package you have to pay additional £7/month PER email address!!
Then try build your website. Their AI builder makes so many mistakes that you have to repeat every single process at least 4 times and every time to do anything you use up "credits" and yes that's right, no surprise but you have to keep buying more credits in order to complete your website and its £2/credit. Expect to use at least 50 credits just to get your landing page & services page partially completed
October 12, 2026
Unprompted review
Reply from Hostinger
Hello Jason,
Thank you for your feedback. It helps us improve our services and create a better experience for our customers.
We'd like to add some context on how email pricing works with hosting: when purchasing a hosting plan, one year of business email is included for free. Payment only comes into play at renewal, or if additional mailboxes are needed on the same account — those are priced per mailbox. You can see the current rates for your region here: https://www.hostinger.com/business-email
Regarding the AI Builder, breaking requests into smaller, specific prompts rather than one combined request usually produces accurate results on the first attempt and noticeably reduces credit usage. You are also not locked into using the AI builder! If you like, you can also choose to build your website with WordPress or upload a custom-coded website at any time.
That aside, we'd still like to review the situations you mentioned directly, but couldn't locate them on our end — we've sent you a contact detail request, so please reply when you have a moment, and our team will look into everything.
Best regards,
Karolina from Hostinger
I was rather interested to see your say a human was available as I could not find anyway of talking to anyone other than a looping chatbot.Have difficulty longlining in to my…
Have difficulty longlining in to my account whilst renew due so had to wait days for recovery in the mean time my domain has been canceled.
The AI Assistant is a looping nightmare. Have wasted a lot of time trying to get logged in again (Still Not).
I have used a number of domain services and Hostinger is by far the worst, I seen from reviews of domain services it is rated well but perhaps before they ditched staff to help with customer problems?
October 11, 2026
Unprompted review
Reply from Hostinger
Hello Michael,
Thank you for your feedback — we understand how stressful losing access to your account is, especially with a renewal on the line.
To regain access, please submit an Account Recovery request here: https://auth.hostinger.com/account-recovery. If you've lost access to the email on your account, choose that option in the form and provide a recovery email. Once your request is submitted, our team will review the case and help you regain access.
One recommendation for the future: using a generic email address for account access — such as Gmail, Outlook, or Yahoo — helps prevent unexpected interruptions if a domain-based email expires or becomes misconfigured.
Also, please remember you can always request a human agent directly in the support chat — our Hostinger AI agent is the first line of support, but human specialists oversee conversations in the background and are ready to step in.
Best regards,
Karolina from Hostinger
Kodee is there instantly when you need…
Kodee is there instantly when you need him and is extremely accurate in your needs, I normally get my needs or problems resolved within a few moments. Kodee is perfect AI for the website builder
October 11, 2026
Unprompted review
Constantly throttling
Constantly throttling. Paid for 100% of the CPU (2 cores). Constantly get throttled to 30% (0.6 cores) because I used it "too much".
Received no help - neither from the AI-bot nor the alleged real human. Also could not tell me when or if ever I will get the 100% back.
Terrible experience.
October 11, 2026
Unprompted review
Reply from Hostinger
Hello there!
Thank you for your feedback — we'd be glad to clarify how the CPU usage system works on all our VPS plans.
Every VPS can burst to 100% of its allocated CPU capacity using a credit balance — a full balance supports roughly three hours of continuous full-capacity usage. Credits build up whenever usage stays below the 60% baseline and are spent when it goes above. If the balance runs out, available capacity is temporarily reduced to your plan's limit, and it restores automatically once usage drops and a sufficient credit reserve rebuilds — typically starting from around 24 minutes of low activity. All this happens automatically with no actions needed from your end.
You can find the full breakdown, including exact thresholds and recovery steps, here: https://www.hostinger.com/support/how-cpu-credits-work-on-hostinger-vps/
We also want to be transparent: we're still working on improving how all of these details are displayed in the UI, so this information becomes easier to see at a glance!
If your workload consistently exceeds the baseline even after optimization, it may simply have outgrown the current plan — our Customer Success Team is available 24/7 to help you review usage and find the best fit.
Best regards,
Karolina from Hostinger
Secure, Easy.
Secure, Fast, and easy for me to use. Now, with AI, there is no excuse for one to not build something great.
October 11, 2026
Dependable service, great hosting flexible plans, great interface!
We have been with Hostinger since 2012. We hold multiple websites and hosting plans. This is one partner who has been with us and throughout. One of the things about Hostinger is that they are always willing to adapt and evolve. Post AI, they have brought some intriguing products for developers and agencies. Must have!
October 11, 2026
Unprompted review
Cannot modify website with out ridiculously expensive AI Credits
Man.. what a night mare - purchased a domain and now I cannot do my own coding (Developing website) - its forcing me to use your ridiculously expensive AI Credits
I feel totally cheated !.
I got billed - $131.88 Dollars for premium hosting and its canceled now - so I cannot even edit - the chat bot had no clue - about how to edit using my own code editor.
The grand re-fund was for Hostinger: A refund of $37.69 USD for Premium Web Hosting (Invoice H_51684876) was issued on Oct 12, 2026. It will take 7–15 business days to reflect in your bank account.
October 9, 2026
Unprompted review
Reply from Hostinger
Hello there!
Thank you for sharing your experience — we'd be glad to clear things up.
Let us explain what happened: your website was built with AI Builder Agentic mode, where the AI handles both building and editing through prompts. Since the AI performs each change, edits in this mode use AI credits — but this applies only to the Agentic mode itself, not to your hosting in general.
That said, you're not locked into this approach at all. With your hosting plan, you can export your website's code and continue developing it yourself, rebuild the site using AI Builder Manual mode (drag-and-drop editing with no credits needed), install WordPress, or upload your own custom code — whichever fits your workflow best!
By now, we can see your plan has already been refunded. If you'd like help choosing a new plan or setting up any of these options, our Customer Success Team is available 24/7 and happy to assist any time!
Best regards,
Karolina from Hostinger
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