Hostinger Reviews 

Overall great but the drag and drop feature is hectic, makes the elements really difficult to move when used in mobile and tablets.

Other than that, as my website was a drag and drop generated by hostinger's AI it was not possible for me to access my robot txt file which i really needed to allow genuine chatbot crawlers to analyze my website and suggest it to their users.

Keeping up with AI technology development.

I run guanview.com, a Chinese-language news and media website hosted on Hostinger. I bought a 4-year plan because of a discount.

On the morning of October 9, the site went down with "Error establishing a database connection." At the time of writing, it has been completely offline for three full days.

I changed nothing. Hostinger's own diagnostics confirmed that my database exists, is correctly linked, has full permissions and is not over quota. The ticket was escalated to their technical team before noon on the first day, and later to their Level 3 team. Since then, I have received no root cause, no test results, no repair plan and no recovery time. All I get are near-identical template replies: "the team is working on it" and "you will be notified by email." Much of the first-line support is an AI agent that cannot solve anything.

I asked them to set up a temporary site from my backup so readers could at least access my content. They never delivered. In the end, I had to set up a maintenance page myself through Cloudflare to limit the damage.

If you are planning to build a serious website, think carefully. A low price means nothing when nobody actually fixes your problem at the moment it matters. For a media site, three days offline means readers leave, and the Google rankings and trust you spent months building can be destroyed almost overnight. Memberships and advertising revenue are out of the question when your site will not even load.

My experience is completely different from the many five-star reviews here. Before you buy, read the low-rated reviews and ask yourself: if your site goes down, can you afford to wait days without a real answer?

Medieside nede i over 36 timer – ingen reel løsning, kun standardsvar

Min hjemmeside guanview.com er et onlinemedie. Den har været helt nede siden om morgenen den 9. oktober, nu i over 36 timer, med fejlen "Error establishing a database connection". Læserne kan hverken læse artikler eller logge ind.

Jeg har ikke ændret noget på siden. Hostingers egen kontrol har bekræftet, at databasen findes, og at databasenavn, bruger og rettigheder er korrekte.

Sagen (ticket #23821361) blev sendt videre til det tekniske team den 9. oktober kl. 11. Siden da har jeg talt med flere supportmedarbejdere og fået næsten det samme standardsvar igen og igen: "Teamet arbejder på sagen med høj prioritet." Der er stadig ingen årsag, ingen tidsplan og ingen konkret løsning, heller ikke en midlertidig.

For et medie, der netop er begyndt at opbygge tillid hos læserne og i Googles søgeindeks, er flere dages nedetid et alvorligt tab. Problemer kan opstå, men det er ikke acceptabelt at lade en betalende kundes hjemmeside være nede i halvanden dag uden reel hjælp.

Hostinger: Stop med at sende standardsvar, og løs ticket #23821361 nu.

Top notch GUI, servers, and the support as well. I got locked out once and couldnt even use the hostinger web terminal - the support lady spent an hour getting me back in, like an AI agent she was giving me code advice for the terminal, and even helped me do the update properly that I was struggling with. I self-host too - not even on the premium service tier.

I have been using Hostinger since 2020, and it was the best decision I made. I had previously used other hosting providers, and I always felt like something was missing. Hostinger's support has been phenomenal -- and now their intuitive integration of AI agents into the support infrastructure has made the product outstanding.

Our small business website had just gone live when customers started getting a "connection not private" warning on the www version of the site. I spent the evening trying to fix it myself and the AI assistant couldn't resolve it, so I waited for a human agent.

Lidya was brilliant. She understood the problem straight away, synced the SSL so it covered www, and sent me before-and-after screenshots so I could see exactly what she'd changed. It took a little while to update across all the servers, but it's now working properly.

Quick, clear and friendly support that made a real difference on our launch week. Thank you Lidya!

They used to be great. Now the only way to get help is to curse. Even then the support is AI. I am not sure I would recommend them anymore.

This is an excellent web hosting site and intuitive website builder. I am not a "tech person" but I was able to build an attractive and functional website for my new business. There is a feature to make sure the site looks good on mobile devices that I found invaluable.

So far we are super happy transfering to Hostinger. Their AI assistant is by far the most advanced and smartest that I have used to date. Fair price, easy to use and great tech at your fingertips. So far, good! I would recommend. The interface is pretty easy to use.

Is the customer service not enjoying back-and-forth about why it is my website has still not been updated in purpose for today I've told them i keep getting the error it's been going on for the 30 hours and I have yet to get any response, I'm showing that my website is live. But every time I go to it, it's saying it needs to be published, but it's saying that the AI is having an issue on your end and contact customer support whom then tells me that they're able to successfully publish it but still see no results resolved. So I'm just trying to see how long this is supposed to last, because I'd like my sight to be up and running as soon as possible. I'm fairly new customer and right now it's kind of disappointing

Excellent Technical Support from Hostinger!

I recently had an outstanding experience with Hostinger's AI Support Agent.

The Agent was patient, knowledgeable, professional, and extremely thorough in answering my questions. Complex technical information was explained clearly and in language I could understand.

As a small business owner, I especially appreciate technical support that takes the time to educate customers rather than simply provide quick answers.

This was one of the most helpful and informative technical support experiences I've had.
Thank you, Hostinger!

Their AI helper is TERRIBLE! The support just proofread AI answers and don't want to investigate the situation manually!

I was able to connect to the human support from the ai chatbot very easily. And the human support service was great, she, Tega, understood my problem very quickly and helped me solve my problem.

I got help today with Menu from Osnur, and he resolved the problem I had very quickly. I appreciate the help. These days, it's hard to find human help. And when I asked to speak with a human, I was immediately transferred from their AI agent to Menu, who quickly resolved my problem and took care of it. And will give me updates by email when it's finished.

It's fine if you have no need of the support team. I you ask any questions or try and resolve issues, you get stock answers from the AI and if you try and deal with an (in)human you get the same stick answers. Enjoy if you have no problems. Suffer if you do.

I purchased a .si domain and when I tried to use it, the process failed and I found that it was registered elsewhere. I asked for a refund and for the last week have been getting refused by their AI bot and zero help from the very little human support I could get. Likely going to need to dispute this with my credit card company.

My experience with Hostinger is excellent! The website building process is incredibly easy — the AI assistant walks you through every step clearly and simply. Everything loads fast, the design options are great, and it’s perfect even if you’re new to this. Hostinger makes building a website simple, smooth, and stress‑free. Highly recommended!

Website files suddenly disappeared from 9 websites, then Hostinger AI deleted my database on its own while impersonating human personnel and refusing to transfer me to human support ("you're already speaking with Hostinger support"), then in the end, Hostinger's AI fabricated recovery logs without implementing the actual fixes. It forced hours of additional work and costs on me. After 2.5 weeks of dealing with the support, they admitted it's their fault but they don't know why it happened. I requested disconnecting their AI from my account and they refused, offering me a single month of free hosting instead, despite the fact I already paid them for 8 years in advance and recommended their services to other customers who have purchased from Hostinger using my affiliate code.
EDIT: Some of the plugins that disappeared did not require a premium license (e.g. WooCommerce Stripe Gateway); the Hostinger tech team already confirmed THERE WAS NO UPDATES GOING ON AT THAT TIME; an active admin session was detected because I was editing and publishing a heavily-reseaerched post at that time (after the submission of which various plugin files disappeared for 9 independent websites); and regardless of the reason of plugin disappearance, what worries me the most is the Hostinger's AI first refusing to transfer me to a human, then impersonating a human, then performing an UNPROMPTED database rollback despite multiple negative commands ("do NOT touch the database", "recover just the plugin files, do NOT recover the database!") thereby destroying my work and forcing me to retreive the data manually as DB backup for that period didn't exist yet. On top of that MULTIPLE other users confirmed Hostinger's AI bots acting on their own, unprompted, and tampering with their DNS settings as well as other issues such as MISSING PLUGIN FILES which is the same thing that happened to me. I never experienced such issues with any of my previous hosts and never experienced that before Hostinger started using automated AI bots. Before the AI era, Hostinger was great, now most colleagues recommend me moving to Kinsta or Rocket.net. Formal regulatory complaints regarding deceptive support practices, unauthorized automated data modification, and failure to provide reasonable adjustments have been formally lodged with the ICO, ASA, Trading Standards, and the Equality Advisory and Support Service.

Cheap, fast, a breeze to move.
And yes, I had issues b/c of my own fault... their AI wasn't great with that but the human WAS . Kudos to Mykyta for the help

I have recently move my two affinity websites to Hostinger.com due to the increasing costs at both GoDaddy.com and Networksolutions.com. However, since moving I find that it is much easier to manage my sites that it was at either previous host company. I find the AI assistant very helpful in completing tasks where I have a question.