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Hostinger Reviews 

73,751
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 12,048 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently point out the reliable performance, noting that setting up domains and managing web pages is remarkably straightforward. Consumers also appreciate the dedicated support team, who always respond quickly and provide effective solutions to technical questions. However, some people mentioned experiencing frustration with automated bot-based customer support and occasional website downtime. A few other reviewers also noted that the website builder can be somewhat confusing to navigate when trying to make specific page adjustments. Some users occasionally experienced difficulties reaching human agents when troubleshooting complex issues beyond automated assistance.

What people talk about most

Customer service

Reviewers mention positive feedback about customer service, highlighting quick responses, helpful live... See more

Staff

Customers had positive experiences with staff, praising helpful and professional representatives who resolved... See more

Website

Consumers find website satisfaction to vary widely, as many reviewers praise the affordable pricing, easy... See more

Service

Reviewers highlight positive aspects of service, praising reliable performance and helpful support teams that... See more

User experience

Users describe positive interactions with user experience, highlighting the intuitive platform, flawless... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been building web sites for 27 years, first time using the Hostinger solution. Their artifical intelligence is absolutely flawless and the setup process is easy. Provides every tool imaginable to... See more

Rated 5 out of 5 stars

Although Hostinger's AI chatbot now is amazing and usually can deal with 99% of the questions you sometimes need help from the live agent, and this process of talking with AI and then getting real hum... See more

Rated 5 out of 5 stars

I have been using Hostinger to host my websites for a few years now. I have found them to be excellent. At first I was concerned about the AI integration, but every interaction with the AI has been ex... See more

Rated 5 out of 5 stars

Helpful AI assistant in hPanel Hostinger’s AI assistant helped me connect two additional domains to my existing hosting plan. Being able to handle these tasks directly through chat is very convenie... See more


Company details

  1. Web Hosting Company
  2. also in
  3. Business to Business Service
  4. DNS Provider
  5. e-Commerce Solution Provider
  6. Website Designer

About Hostinger

Written by the company

About Hostinger

We’re proud to say that we’re currently the fastest-growing web hosting company in the world. Launched in 2004 and headquartered in Lithuania, we’re now home to over 4 million customers around the world and more than 900 employees.

We’re dedicated to making online success possible for anyone with fast hosting technology, AI-powered Website Builder and user-friendly control panel.

Image Placeholder
Our products

Hostinger provides everything you need to create, launch and grow your website in one place including:

Web Hosting Managed WordPress Hosting Managed WooCommerce Hosting Agency Web Hosting AI Website Builder Domains

No-code Web App Builder

Why choose us for your website?

We’d love to help you write your online success story—and when you choose Hostinger, you can enjoy:

  • Fast, free, easy migrations.
  • Speedy customer support in 10+ languages, available 24/7.
  • Free domain name registration.
  • Data centers all around the world located across Asia, Europe, North America, and South America.
  • A vast knowledge base of in-depth video and text-based tutorials.
  • LiteSpeed Web Server Technology for 4X faster websites.
  • One-click WordPress installation.
  • 99.9% uptime guarantee.

Image PlaceholderSay hello or ask a question

Email: support@hostinger.com
How to contact us?

Written by the company

Three. Two. Online
We provide our clients with an all-in-one website solution so they can learn, create, and grow without boundaries. From easy to expert, we offer products and plans for website owners at every experience level.
Whatever you do, it’s better with a website
Your website is an extension of you. It’s where your vision comes to life and it’s our mission to make launching your idea online as smooth and simple as possible. 
With you every step of the way
From choosing your domain to building your dream website with AI—and everything in between—we’re in your corner cheering you on with 24/7 customer support.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

74K reviews

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4.6

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(73,751)

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ai builder

Rated 5 out of 5 stars

The Hostinger is a onest price has AI…

The Hostinger is a onest price has AI you can buil your website I’m not a website designer I’m a normal person no internet experience bat Hostinger has the AI and helped me building my website step by steps is more effective then any other ai try like Wordpress,go daddy thank you Hostinger for making everything possible and easy.

October 1, 2026
Unprompted review
Rated 5 out of 5 stars

Excelent Service

Having full ownership and direct control over your tech stack makes a massive difference, especially now. The combination of accessible hosting platforms like Hostinger and modern AI tooling has shifted the entire dynamic: what once required an outsourced development agency, weeks of back-and-forth, and hefty retainer fees can now be built, customized, and deployed directly by the creator.

Eliminating third-party bottlenecks lets you iterate fast, test ideas the moment you have them, and keep your overhead low. Between native AI site builders, AI-driven automation, and direct access to your own hosting environment, the barrier between an idea and an active digital asset has essentially vanished.

Are you currently launching a new project, or migrating and streamlining existing tools under your own setup?

September 30, 2026
Rated 5 out of 5 stars

Great Service

After having a problem with the Horizon AI builder, contacted them. It took a bit to get past the AI answers but once I got a human involved, they were very helpful and understanding. There service was great and very efficient. Excellent!

September 30, 2026
Unprompted review
Rated 1 out of 5 stars

Title: Hostinger’s AI Builder is not reliable

Title: Hostinger’s AI Builder Cost Me £500 in Tokens — Still Broken. Avoid This Company.I have had to give a one star review,I don't want to give any star review

Review: Hostinger has been one of the worst website services I’ve ever used. Their marketing claims you can “build your website in minutes,” but this is completely false. In reality, you definitely need coding experience to fix the endless problems their AI Builder creates. If you don’t have technical skills, do not go near Hostinger.

After paying for their hosting plan, I ended up spending an additional £500 ++ on tokens trying to fix issues over weeks & weeks, caused by their own AI — and most of those problems are still not fixed. The AI constantly says it has “done” a fix when it hasn’t. You’re forced to keep topping up tokens just to try again, and again, and again. It feels like paying endlessly for their AI’s mistakes.

Even after all that money, my website still has major issues: Google Maps doesn’t work correctly, features break randomly, and new problems appear out of nowhere.

Support is completely useless. Every time I contact an agent, they just send me to another generic “read this” page about prompts. It doesn’t solve anything. It doesn’t address the actual issues. It’s just a way for them to avoid doing real support.They said it was my fault,so their agent gave me 7 precise promts for thier ai builder,and said that would solve the problems,but they did not sort the broblems out.

The only reason my website looks halfway decent is because I forced it into shape myself — but underneath, it’s still broken. And Hostinger expects me to keep buying more tokens if I want to try fixing it again.They just keep giving you the round around and dont solve the problem,they tell you they will look into but as i have alredy said nothing happens

I strongly recommend not going anywhere near these cowboys, Hostinger. Use a reputable company that actually delivers what it promises. Hostinger’s AI Builder is unreliable, expensive, misleading, and nowhere near ready for real use. Their support is dismissive, unhelpful, and leaves you completely on your own. they keep saying we will look into the problem and get back to you,they never do,it looks as thow the only option for me is Legal action and to take them to court. all i wanted was my website to be sorted, The stress this as coursed me is unbelievable.I wish they would complete it and prove my wrong, but i won't old my breath.

Avoid Hostinger at all costs and go to a reputable company.

September 30, 2026
Unprompted review
Hostinger logo

Reply from Hostinger

Hello William,

Thank you for describing your experience in such detail — we can tell how much time and effort you've invested in your website, and we understand why you're frustrated.

Your case has been thoroughly reviewed by our team, and we'd like to offer some honest clarity on how AI Builder Agentic mode works. Each interaction with the AI consumes credits, which is why the way requests are phrased matters so much — clear, specific, step-by-step prompts get accurate results in fewer interactions, while broad or combined requests often require more rounds of adjustment. For best results, we recommend crafting AI-optimized prompts with tools like ChatGPT or Claude before entering them into the builder — this can help you reduce credit spending and avoid unnecessary prompts.

The knowledge required depends on the project's complexity. A simple website can genuinely be created in just a few prompts, while a large, feature-rich site — with elements like custom map integrations can require more prompts and a deeper understanding to bring together.

On support: the Hostinger AI agent is the first line of assistance, with human specialists overseeing conversations in the background. Of course, you can request a human at any time directly in chat, and your chat will be escalated to our specialists.

We'd love to help you get your website across the finish line. If the Google Maps issue or anything else is still outstanding, please get in touch via live chat with the specifics — our team is ready 24/7.

Best regards,
Karolina from Hostinger

Rated 5 out of 5 stars

Excellent technical support

I am amazed at the support I am receiving from Hostinger's AI agent. It has been guiding me through a complex procedure to clean up my websites that were recently infected with malicious malware. When I don't understand or can't find something, it 'patiently' breaks down the task into clear steps for me. As well as fixing my websites myself, I am learning a lot through the process.

September 29, 2026
Unprompted review
Rated 1 out of 5 stars

Lost access to my email and it has been…

Lost access to my email and it has been a nightmare since. After sending screenshots of my banking transaction of the "hostinger" purchase and my ID they still wanted more information and locked me out.

After month of not being able to access my website, they charged me renewal fee.

There is no human customer support! Just endless AI emails repeating the same information.

It sucks because the web creator was fun and easy, but for a company to have no human interaction is a massive failure on their part. I actually thought that after 4 hours of going back and forth with AI some kind of human support would come in but I was clearly wrong.

How can you put your trust and money to a company that is too lazy and cheap to have a human interaction, at least as a last option. Very disappointed!!

September 28, 2026
Unprompted review
Hostinger logo

Reply from Hostinger

Hello there!

Thanks for your feedback. We’re sorry to hear about your experience, and we really appreciate your honesty, as it helps us get better.

We tried to locate your account, but couldn't find it with the details provided. To sort this out, we've sent you an information request — once you reply, we'll investigate everything you've described and help you as soon as possible.

We'd also like to reassure you that our Account Recovery process is reviewed by human specialists — so once we can locate your account, our team will be looking into this.

Best regards,
Karolina from Hostinger

Rated 5 out of 5 stars

Highly recommended!

Hostinger is one of the best platform for web hosting and domail. i am using it from 3 years and i had a never complaint from it. this is my renewal time so i came and chat with AI boat then it conncet me with Marco and he was kind and polite and he help to get good discount for web hosting renewal.....

Highly recommended!

September 29, 2026
Unprompted review
Rated 1 out of 5 stars

I was very happy in the past, but things are bad now

I was very happy in the past with the VPS, but lately they implemented automatic AI diagnostics, which are horrible. I have a VPS where I have production services and lately they discovered malware on it and just shut down the server in the middle of the night! Doesn't matter that my services don't work? I saw this in the morning and started the server. Also they reduced the CPU to only 20% after I restarted it. I could reset the CPU limitation, but then they shut it down again the next day and reduced it to 20% again. I found the malware on the server and removed it, but then I could not get rid of the 20% CPU limitation. This is horrible service. I now have a VPS running on 20% CPU, but I pay the full price. What the hell Hostinger?

September 28, 2026
Unprompted review
Hostinger logo

Reply from Hostinger

Hello there!

Thank you for your detailed feedback — and for being a long-time customer. We're sorry this situation disrupted your production services, and we'd like to explain what happened and where things stand now.

First, on support: the Hostinger AI agent is the first line of support — to keep waiting times to a minimum and make troubleshooting efficient, it assists you while human specialists oversee conversations in the background. Whenever the AI agent mentions that "a specialist from the team has personally reviewed your case," it means exactly that: your question was escalated to a human specialist, who reviewed it and shared their findings with the AI agent so they could be passed back to you. And of course, you can request to speak with a human agent directly in the chat at any time.

Regarding the CPU limitations: when malware is detected on a VPS, protective measures such as resource limits are applied automatically. This is done to contain the threat — protecting both your server and the wider network — until the infection is confirmed to be fully removed, which is why the limits returned after a manual reset. We understand this felt drastic with production services running, but it's a security measure rather than a service reduction.

The good news: we can see you were connected with our specialist, and they have lifted the limitations. All your VPS servers are now fully operational.

If anything else comes up, our team is available 24/7 — we're glad to have this resolved for you!

Best regards,
Karolina from Hostinger

Rated 1 out of 5 stars

Bad Support Experience

Although the website isn't bad, the support is really pathetic. There's no way you can talk to a real person. Every support page leads to an AI agent which really does NOT understand a thing. I've tried it multiple times with no luck.

Then somehow i found the support email address, wrote my query to them and its been 2 days since. No reply whatsoever...When i tried to follow-up, guess who answered? The same AI agent which again asks stupid questions. It's like you told the entire thing and now you're following up and then it asks question that you have already explained clearly in the earlier mails.

Although platform isn't bad, Giving it 1 star because of the struggle that you have to endure just to get your issue sorted. And this is the reality of a paid account.

September 29, 2026
Unprompted review
Hostinger logo

Reply from Hostinger

Hello there!

Thank you for the balanced feedback — we're glad the platform itself is working for you, and we are glad to clarify how support works!

Hostinger AI agent is the first line of support, but human specialists oversee conversations in the background to keep waiting times low. Whenever you prefer, you can request to speak with a human agent directly in the chat — that's the fastest way to have a person take over your case.

The interactions you described, including your email follow-ups, will be reviewed internally so we can improve how repeated context is handled.

We'd really like to get your issue sorted. A dedicated specialist has been assigned to your case and has already sent you a follow-up email. Please check your inbox and reply when you can — your issue will be handled directly from there.

Best regards,
Karolina from Hostinger

Rated 2 out of 5 stars

Locked out of my email, and support is only AI chatbots

I can't access email on two domains hosted with Hostinger. Not in Outlook, not in webmail. My Gmail and other accounts work fine, so the problem is on Hostinger's end.
Support told me to delete my accounts in Outlook and recreate them. I did. Now my passwords are "invalid." So I've gone from no email to no email and no login.
Getting help has been exhausting. First the chatbot, then more AI. When I finally reached a human agent, I was asked to explain the whole problem again. Then again. And again.
By the 5th time, I refused and asked to file a formal complaint. The answer: sure, you can file a complaint... through the AI chatbot.
Email is critical for any business. After [X days], I still have no access and no real support. Hostinger, I don't need another bot. I need someone who reads my ticket and fixes this.

September 26, 2026
Unprompted review
Hostinger logo

Reply from Hostinger

Hello there!

Thank you for describing the situation so clearly — we understand how critical email access is for any business, and we're sorry this has been such an exhausting process for you.

Here's the news that matters most: our dedicated specialist has already sent you a follow-up email. When you have a moment, please check your inbox and reply — from there, one person will handle your case, with your full history in front of them. No re-explaining required.

On support more broadly: the Hostinger AI agent is the first point of contact, keeping waiting times low while human specialists oversee conversations in the background. When it mentions that "a specialist from the team has personally reviewed your case," that's a real escalation — a human reviewed it and updated the AI agent with their findings. And you can ask for a human directly in the chat at any time.

We're hopeful the specialist's follow-up brings you more clarity — if there is still any questions left, just reply to our last email.

Best regards,
Karolina from Hostinger

Rated 1 out of 5 stars

WARNING. AVOID AT ALL COSTS. STEER CLEAR!

WARNING. AVOID AT ALL COSTS. STEER CLEAR!

0 human support, everything is run with rubbish AI.

I'm locked out of my account due to my Hostinger email being deactivated and can't access my HPanel due to being unable to receive emails as the Hostinger email deactivated.

I provided more than enough proof to Hostinger to prove my identity, but their stupid AI systems reject my requests everytime.

I have requested to speak with a human or manager urgently, but I constantly get referred to a stupid AI agent.

Please do not use Hostinger, you will receive 0 support, they overcharge you and will leave you stranded, 0% confidence with this company, steer CLEAR.

September 28, 2026
Unprompted review
Hostinger logo

Reply from Hostinger

Hello there!

Thank you for sharing your experience — we understand how stressful it is to be locked out of your account, and we'd like to clear a few things up.

Please let us reassure you on the most important point: your Account Recovery request is being handled by human specialists. Real people review every request and every document submitted — and because your account's security depends on it, they need to be fully certain of the requester's identity before granting access. That caution protects you, even when it feels frustrating.

Here's where things stand: our team has just sent you a message asking for a bit more information to complete the verification. Once you reply, we can take the next step toward restoring your access — so please check your inbox when you have a moment.

And to reassure you about support overall: human specialists oversee conversations behind the Hostinger AI agent, and you can always ask to speak with a human directly in the chat - you just need to ask AI to be connected to a human a few times.

Best regards,
Karolina from Hostinger

Rated 1 out of 5 stars

**Avoid Hostinger if you’re running…

**Avoid Hostinger if you’re running multiple Next.js sites**

I’ve been using Hostinger to host multiple Next.js sites and the experience has become extremely frustrating. Every time I deploy a new version, there seems to be another hosting-related problem or another workaround required to get the site building and running.

The latest incident is a perfect example. A site that had previously built and deployed successfully suddenly started failing during deployment. The application worked perfectly in my own production build environment, but Hostinger’s deployment environment was producing errors around Turbopack and a dependency that had already been working in the previous successful build.

Instead of Hostinger investigating why a previously working application was suddenly failing, the advice was essentially to start changing the application: downgrade dependencies, potentially downgrade Next.js, change the build configuration, etc. That is exactly the problem. **I shouldn’t have to continually modify working Next.js applications simply to make them compatible with Hostinger’s hosting environment.**

I’ve also experienced problems when hosting multiple Next.js applications on the platform. What should be a straightforward process of building and deploying sites repeatedly turns into troubleshooting the hosting environment, changing packages, trying different configurations and applying workarounds.

The customer service is another major problem. I specifically asked to speak to a human because I wanted the issue properly investigated. I was passed to an advisor, but rather than actually resolving the issue, I was eventually bounced back to the AI assistant. So even when you specifically ask for human support, you can end up right back where you started.

The conversation itself was incredibly frustrating. I was given contradictory information about Hostinger's status and deployment issues, had to challenge incorrect information multiple times, and ultimately still wasn't given a proper resolution. The suggested "fix" was to change versions in my application rather than properly addressing why the hosting environment was behaving differently from my own production environment.

For a developer hosting Next.js applications, this is simply not good enough.

**The biggest issue isn't that one deployment failed. Things fail. The issue is the repeated pattern of having to change, downgrade or work around things in my applications to accommodate the hosting platform, combined with a customer service system that provides very little meaningful human support.**

After this experience, I’m seriously reconsidering using Hostinger for any further Next.js projects and will be moving my sites elsewhere.

**In my experience, the customer service is effectively non-existent when you have a genuine technical problem, and hosting multiple Next.js sites has been far more trouble than it should be.**

Adding to this because of the reply below, this how bad the customer service is, they have investigated this and gave the same incorrect answers as yesterday. I responded and received a response from a different customer service advisor, this is the response "I completely understand why this experience has left you feeling frustrated and uncertain about our hosting, especially when your websites have been affected by the ongoing issue. I’m truly sorry for the disruption and inconvenience this has caused you, particularly when it impacts your work and your sites’ availability.

I’ll escalate this matter again to the relevant team and ask them to take another look at your concerns and the ongoing issue. I’ll make sure the details you’ve shared are included so they have the necessary context when reviewing the case."

So they decided the investigation was over without fixing the issue, my website has been down for over 24 hours and I can't update any other sites because they are on the same build configuration meaning they will fail, Hostinger has completely thrown me under the bus here and won't accept that it is their hosting that is the problem.

Just don't use them for any hosting, they don't care if your sites go down. And to add to injury they suggested upgrading my services

September 28, 2026
Unprompted review
Hostinger logo

Reply from Hostinger

Hi there,

Thanks for laying this out so clearly, it helps us improve.

A Next.js deployment can fail when the app, the Node version, or the build setup no longer match the hosting environment, and that is why the usual checks often focus on configuration first.

That aside, we want to reassure you that your case has been escalated to our technical team for further investigation. A dedicated specialist is already reviewing the issue and will send you a detailed update as soon as the investigation is completed, so please keep an eye on your inbox.

Regarding your experience with support: the Hostinger AI agent is the first line of support, but human specialists oversee conversations in the background to keep troubleshooting efficient, and you can always request to speak with a human agent directly in chat. Your most recent interactions have been reviewed internally, and feedback has been shared with the relevant teams.

We appreciate your patience while the investigation is underway, and we're hopeful we can turn this experience around for you.

Best regards,
Karolina from Hostinger

Rated 1 out of 5 stars

TRASH SUPPORT !!!!

TRASH SUPPORT !!!!
They let u talk with this AI imagine it!!!
AI doesn't work on programming, do not buy ittttt!!!!IT WILL DRAIN YOUR CREDITS, ALL THAT AI DO IS DO MISTAKES IN ORDER FOR THEM TO DRAIN MORE MONEY!!!

I asked for human support, they dont answer at all.

BE CAREFUL

September 28, 2026
Unprompted review
Hostinger logo

Reply from Hostinger

Hello there!

We're sorry this experience has been so frustrating, but we are happy to look into this more and help you out!

First, about reaching a human: you can always request one. The Hostinger AI agent handles the first line of support so waiting times stay short, but human specialists oversee every conversation in the background — simply ask the AI agent in chat to connect you with a human, and the request will be escalated.

After reviewing your past interactions, we can see that the situation has already been escalated to our technical team, and they have reviewed it. Site publishing has been restored, so please test it out, and if you still encounter errors, get back to us through your last chat.

Best regards,
Karolina from Hostinger

Rated 5 out of 5 stars

The AI help agent is improving all the…

The AI help agent is improving all the time. It interprets my questions correctly and in the main, provides useful and generally correct answers or solutions. Hostinger also noted my earlier request to include screen grabs of hPanel screens and dialogue boxes, as some of the earlier advice was hard to follow navigating hPanel. hPanel itself has had some upgrades of late too.

September 27, 2026
Unprompted review
Rated 5 out of 5 stars

So easy to use

For someone with no prior knowledge and experience on website building, Hostinger makes it very simple.

With a little extra research on the side, I was able to make my website come together fairly easily. The website was created a little over a year ago, this time I just used the free domain as a redirect. It was also seamless to bring in my domain purchased from another platform and get the ball rolling.

I haven't used the extra services like the AI tools and such, since they cost extra for 'premium' features and isn't necessary for me.

Overall I'm pleased with Hostinger. Never noticed a time when my site was down or broken.

September 20, 2026
Unprompted review
Rated 5 out of 5 stars

I love Hostinger

I love Hostinger, it's a cheaper version of Wix.

It's easy to use and maintain, the websites look great. It works very similarly to Wix, so if you love Wix but need a cheaper alternative, Hostinger is your go to! It is a little less developed compared to Wix, like Wix has a more developed background gradient tool, but nevertheless, Hostinger is great!

My only issue is that it has an ai platform that you can use and ai is using up all of our clean drinking water! We do not need ai!!

September 19, 2026
Unprompted review

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