Hostinger Reviews 

I loved hostinger to begin with - their ai chat is great, love their control panel.

However have had a technical problem for past 10 days where our site is not accessible and all I’m getting from hostinger team is “case has been escalated with senior engineers” - this isn’t good enough for mission critical tools.

Horrible bot powered response system.
Very user unfriendly.
I chose £17 AI credits but was charged ££278.89.
Domain was to be included in the subscription offer but I was charged separately.
The first email I got said I should request a refund as it was possible to get the money back.
The second email said the first was a mistake.

So I am supposed to forfeit this?

Please avoid as customer service is 0.

First of all, there are many things I like about how they designed the editing tools.
That being said, on the whole, their AI agent SUCKS. I've wasted MANY hours trying to get it to understand, and finally asked for a human to chat with.
And let me tell you, they don't have NEARLY enough humans on the payroll. I've waited 45 and 60 minutes for a human--to no avail!

Helpful AI assistant in hPanel

Hostinger’s AI assistant helped me connect two additional domains to my existing hosting plan. Being able to handle these tasks directly through chat is very convenient and saves time. A useful feature and a positive experience!

Easy way to create a website using AI and anyone can build and modify using Hostinger

Although Hostinger's AI chatbot now is amazing and usually can deal with 99% of the questions you sometimes need help from the live agent, and this process of talking with AI and then getting real human help was basically in seconds, not even minutes. On top of that, Mantas resolved my issue incredibly quickly. A huge thank you to Mantas for the attention, efficiency, and genuinely helpful support. Really appreciated!

I am satisfied with my experience on Hostinger. Hostinger is an all-in-one platform for building, hosting, and growing an online business. People can create very easy and fast projects with AI Builder or WordPress.

Not much help from support.
I get a copy and paste response from a bot, and no real interaction or support to solve my issues. I lost access to my domain because of a email situation, and now I can't access my website. They keep sending me 2FA's to the email I told them is not accessible, but that does not help. It's a dead end. I tried to cancel my account - again, nothing. Copy and paste AI responses. So I will have to change my back account to get rid of this issue, and start over with another service provider - once the domain expires, because there is not help to access this account from this host. NADA! Just charges every month - very diligent in that though....

1 Star – NEVER trust Hostinger with your business domain!

We transferred our fully paid business domain from TransIP to Hostinger. TransIP still shows it's valid until May 2027.

Hostinger showed an expiration date of October 31 at 23:59, but deleted our domain at 00:00 that SAME DAY! Now it's in SIDN quarantine!

Their useless AI chatbot keeps telling us to click "Renew", a button that doesn't even exist!

Over 12 hours later, still no solution. Just a support ticket while our business domain remains offline.

How can a hosting company fail at something as basic as handling dates and domain registrations?

Absolutely unacceptable. If your business depends on your domain, STAY AWAY FROM HOSTINGER!

Extremely Disappointing Experience with Hostinger – Would Not Recommend!

I am extremely disappointed with Hostinger's services and support. My website, shazardigitals.com, has a database larger than 500 MB. Since phpMyAdmin has a file upload limit, I compressed the database into a ZIP file and reduced its size to 137 MB. However, when I tried importing it, only 38 out of 147 entries were successfully imported, leaving my database incomplete.

I then tried using SSH through both Windows CMD and PuTTY, but the password kept getting rejected. I reset my password multiple times and even tried using the same password everywhere, but nothing worked.

What frustrates me the most is the lack of proper technical support. Neither the support team nor their so-called AI agents could provide a working solution to my problem.

Honestly, I regret purchasing Hostinger's services. A hosting provider should offer reliable services and, more importantly, effective technical support when customers face critical issues. Unfortunately, my experience has been the complete opposite.

I would not recommend Hostinger to anyone based on my experience. Poor support, unresolved technical issues, and a frustrating customer experience. Very disappointing!

Bad support. Makes you sit on live chat for hours. No phone support and seems to all be AI. Makes you cancel and refund to get promo rates rather than just crediting you.

I have been using Hostinger to host my websites for a few years now. I have found them to be excellent. At first I was concerned about the AI integration, but every interaction with the AI has been excellent and I have always got the answers needed to solve my problems. Yes I would highly recommend Hostinger to anyone wanting good, affordable, and reliable website hosting.

I moved my domain and website from Godaddy in April of 2026 and it was relatively simple and mostly automatic. The AI help is good.

I do wish the page-view stats were more sophisticated, but it's still pretty good.

By far the worst hosting we have ever had, our website was down for 2 straight days even though we had bought Cloud Enterprise and their helpless customer support (which is mostly their useless AI Bot) could only suggest to "buy more resources" or "restore a full backup"; we'll seek compensantion.

Stay miles away!

Tech support from support team is great.
The Tech support AI agent one needs to work with prior to getting in touch with a human tech is capable, but hardly hands off issues to humans when beyond ist authorisation level

I purchased ecommerce plan for my website and its not liked to it. Instead it created another website. Ai agent is not helpful and Im not able to use my site. It gives me not relevant nformation. once I follw the instructions, and open new links. the AI chat gets turned off and Im on the point 0.

⭐☆☆☆☆ **HOSTINGER AI (HORIZONS): DAYLIGHT SCAMMING DISGUISED AS INNOVATION**

I am extremely disappointed with the direction Hostinger is taking with Horizons. What was once an exciting and promising AI website-building platform is becoming increasingly expensive, frustrating and unfriendly to paying customers. Honestly, every time they introduce changes or updates, the experience seems to get worse rather than better.

I recently purchased 500 AI credits. Please explain why completing just 21 tasks can consume 100 credits! What is the point of advertising hundreds of credits when customers burn through them so quickly? We are building websites, not funding a space programme!

Previously, working on a project was much more straightforward. One message could communicate an instruction and get the work done. Now, even simple corrections, website adjustments and refinements consume increasingly ridiculous amounts of credits. The pricing is becoming unreasonable, and customers are getting less value for their money.

And let's not forget the ridiculous credit expiry policy. I have lost 40 credits that I purchased with my own hard-earned money. I have contacted Hostinger several times asking them to reconsider this policy and allow customers to freeze or extend unused credits. Nothing meaningful has changed. Their response about refunds within 30 days is hardly helpful when credits expire around that same period, especially when you have already used part of your package.

Life gets busy. We have businesses, clients, responsibilities and deadlines. Sometimes we cannot use every credit before the expiry date. Why should money we have already paid simply disappear? Some of us depend on Horizons to build websites, complete client projects and generate income. These are not entertainment credits; they are tools we pay for to make a living.

What frustrates me most is that instead of making the platform easier to navigate, more efficient and affordable, it feels as though Hostinger is constantly finding new ways to make customers spend more.

**Do you honestly think your customers are stupid?** Do you think we don't notice what is happening? You advertise 500 AI credits as though you're offering incredible value, but when customers start using the platform, those credits disappear at an alarming rate. You change the pricing, increase credit consumption, allow purchased credits to expire and expect people to keep opening their wallets.

We can do the maths! We understand exactly how much we're spending and how little value we're sometimes getting in return. Stop assuming customers won't notice these changes. We are paying attention, and we are tired of being treated as though our money grows on trees.

I was genuinely excited about this technology because I believed it would empower freelancers, entrepreneurs and small businesses. Instead, I feel increasingly exploited as a paying customer.

Stop hiding behind impressive credit numbers. Stop taking away credits people have already paid for. Stop making basic website development unnecessarily expensive.

This feels like daylight scamming disguised as innovation. Hostinger needs to stop prioritising monetisation over customer experience and start listening to the people who actually pay to use its products.

One star. Extremely disappointed.

Hostinger is best in all kind of Support, Services and also best in its Ai Ag.ent Support for any kind of help like artical writing etc etc.

I am extremely disappointed with Hostinger's customer service. I paid for an additional business email service yesterday, but it is still not usable.

The most frustrating part is that there appears to be no effective way to connect with a real human support representative. Instead, I am stuck communicating with an AI chatbot that keeps repeating the same instructions without actually resolving my issue.

I have already paid for the service, yet I cannot use what I purchased. As a business customer, I expect reliable service and timely technical support, especially for something as essential as business email.

**AI support should be an option, not a replacement for human customer service when automated solutions fail.**

Hostinger needs to seriously improve its customer support system, provide a clear way to escalate unresolved issues to a human representative, and take responsibility when customers cannot access services they have already paid for.

**Very disappointing experience. I would hesitate to recommend Hostinger to other business owners based on this level of customer support.**