Hostinger Reviews 

Vicky and the support team were very helpful and polite. They handled my account recovery request professionally and kept me updated. Highly recommended!

My account was suspended out of nowhere due to a false positive. 9 LIVE e-commerce and business web apps are down for over 3 days. I submitted my NID and selfie multiple times, but I keep getting bot replies. No human is helping me while my clients are facing massive financial losses. This is the worst support experience ever.

Billing was charged one day earlier, which I was unaware of. There was a great customer service rep that provided a one time curtsey to refund, which is not done for everyone. They handled it professionally, timely and good customer service. With that I still love Hostinger!

Hostinger was an amazing surprise. It walked me through all instructions for setting up my domain that had an error (and told me how to get a refund) and my new website. Also the tools for building the website, exceptional.

Great service 24/7. Very convenient to use

Very user friendly

Exceptional support from Helmut – truly outstanding!

After spending many frustrating hours speaking with several Hostinger support agents, I finally reached Helmut, and everything changed.

He was the only representative who truly took the time to understand my issue, investigate it thoroughly, and find a solution.

His professionalism, patience, kindness, and dedication were exceptional. He carefully guided me through a complicated website issue, performed the necessary checks, and stayed with me until everything was successfully resolved.

I haven't experienced such outstanding customer service in a very long time.

Helmut is an incredible asset to Hostinger, and I sincerely hope the management recognizes his exceptional work.

I wish every customer support representative were like him!

Thank you, Helmut, from the bottom of my heart!
Orly

Horrible customer service and I do not recommend using hostinger reach at all. They blocked my account and although they say that they willl respond within 2 days, there was no answer given or any solution to my blocked account. It's very hard to even reach for human support. I transfered my list from mailchimp, all clean, never had a problem until I started using reach. I DO NOT RECOMMEND THEM AT ALL.

The user interface is very friendly, easy to manage and the price is also good.

I use many types of web services and Hostinger is only one of two online service providers that is consistently easy to use, has an excellent breadth of services, and excellent client service as well ... and its prices are exceedingly reasonable.

I am posting this review with timestamped screenshots and support chat transcripts documenting a clear bait-and-switch renewal practice on Hostinger’s VPS platform.

Here is what happened on October 10, 2026:

1. The Advertised Price:
On my hPanel dashboard under my active plan (KVM 1), Hostinger explicitly advertised in writing:
"$12.99/mo — Price when renewing for 1 months"

2. The Checkout Price:
When I clicked to renew for 1 month, the checkout suddenly generated an invoice for 19.49$/𝑚𝑜(+𝑉𝐴𝑇= 19.49/mo(+VAT=23.39) — a 50% price jump over what was displayed on my dashboard.

3. The Absurdity:
On that exact same screen, upgrading to KVM 2 (double the CPU and double the RAM) was priced at $19.29/mo. Upgrading to double the server capacity was literally cheaper than renewing my existing base plan.

4. The AI System’s Confession:
When I contacted support with side-by-side screenshots, Hostinger’s assistant initially tried to claim $12.99 was an annual rate. Once I pointed out the text, their own system admitted on record:
"You’re right. Both screenshots show a 1-month KVM 1 term. The first says $12.99/month when renewing, while the renewal checkout says $19.49... My earlier explanation was wrong. The screenshots show a real discrepancy between the plan comparison screen and the renewal checkout."

5. The Human "Resolution":
Despite their own system verifying the error, the human specialist who took over the chat (16:18 UTC) refused to adjust the invoice to the advertised $12.99 rate. Instead, their solution was: upgrade to KVM 2 for one month — immediately adding the warning:
"Remember that KVM cannot be downgraded."

In short: to avoid an unjustified 50% markup this month, I was pushed into an upgrade that permanently locks me into KVM 2's regular renewal rate of $24.49/mo.

The Bottom Line:
Advertising one renewal price on a customer’s dashboard and charging 50% more at checkout — while refusing to honor the displayed rate even after admitting the discrepancy on record — is completely unacceptable.

I have disabled auto-renewal and stopped my services. All timestamped screenshots and full chat logs are archived.

Warning to prospective buyers: the cheap introductory rate is not worth the renewal trap. If a hosting company refuses to honor the price displayed in black and white on your own dashboard—even after admitting the error on record—do not trust them with your business.

I have been with Hostinger for years and never had one issue. Nothing! and their customer service is awesome!

Patrick (Hostinger specialist) was the only one that managed to help me with the migration

Nojus fixed my issue with node.js restarting or blockingi itself when opening on another domain

helpfully, good

He investigated the actual cause, helped us repair it and verified the original records were protected.

Good website hosting, great plans options, I chose startup cloud and can host generous number of sites.

I'm happy to get my domain services from Hostinger, and I appreciate this excellent partnership.