Hosting UKReviews 

2,263
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 221 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's customer service, highlighting the staff's helpfulness, patience, and quick response times in resolving issues. Many people appreciate the efficient and personal approach, noting that support is readily available through webchat or phone, and issues are often resolved swiftly. The service is frequently described as reliable and effective, with many users having been long-term customers due to the consistent quality. However, some customers experienced issues with server performance, noting slow speeds or outages that impacted their productivity and website functionality. Additionally, a few people found the company's website confusing to navigate, despite the positive interactions with support staff.

What people talk about most

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the technical support and... See more

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness, understanding,... See more

Service

Customers consistently note positive experiences with service, often praising the fast, accurate, and helpful... See more

Response time

Reviewers mention positive feedback about response time, with many customers praising the speed and... See more

Website

Users describe ambiguous interactions with website, with some customers reporting positive experiences, such... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been using HostingUK for many years and always recommend them to others. Even though they are becoming part of larger and larger organisations, they have kept the personal approach so tha... See more

Rated 5 out of 5 stars

Transferred over 2 websites and a load of email addresses from 2 different hosts to Hosting UK. It went smoothly and we are saving a vast amount of money, simple and efficient service from all concer... See more

Company replied

Rated 5 out of 5 stars

Moved a hosting/website from another provider and took advantage of Hosting UK's free migration service which went very smoothly. Some easily understood instructions on what I had to do at my end onc... See more

Company replied

Rated 5 out of 5 stars

I have zero tech knowledge and sometimes get myself very stressed when I come across emails etc that I don't understand related to my website/email/domain. Hosting UK are fantastic, they always respon... See more

Company replied


Company details

  1. Web Hosting Company

About Hosting UK

Written by the company

Hosting UK - Web Hosting - Domain Names - Email and Dedicated Servers - all in the UK -

For our description - we will let one of our customers describe what we do....

"Previously, I was with a different provider and every time I had anything vaguely non-standard they couldn't help and weren't interested when I discovered issues with their system. I've been with Hosting UK now for a great many years and the complete opposite is true of HostingUK. Their systems have worked with everything I've thrown at them and on the rare occasion I need help they solve the issue straight away."


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 71% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(2,263)

208 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent speed of response and support.

The speed of response and detailed help and advice from Hosting UK's support is truly outstanding in this day and age.
Whenever I have needed them over many years, the standard of service has been truly excellent. I thoroughly recommend them.

July 1, 2026
Unprompted review
Rated 5 out of 5 stars

Alway fast

Alway fast, accurate and helpful support offering great confidence in the service from Hosting UK

June 26, 2026
Unprompted review
Rated 5 out of 5 stars

Although difficult for me and somewhat…

Although difficult for me and somewhat frustrating trying to set up my email account , the specialist stuck with me until I was set up. Only once did I come across a lady in mail chat that had no patience and wouldn’t understand my problem! Otherwise a successful experience with good communications.

June 25, 2026
Unprompted review
Rated 5 out of 5 stars

Happy user for many years

I have been using HostingUK for many years and always recommend them to others.

Even though they are becoming part of larger and larger organisations, they have kept the personal approach so that issues are always resolved fast and immediately by webchat or phone. An example was today where I had a problem with email settings. Rather than putting in a ticket and waiting goodness knows how long, all dealt with in twenty minutes.

That's why I keep using and recommending them.

June 22, 2026
Unprompted review
Rated 5 out of 5 stars

Superb customer service and technical support

The customer service and technical support is superb with transition from previous supplier handled smoothly, quickly and knowledgeably by individuals, not robotic AI simulations! We will move all our hosting, domain and email services over for this reason.

June 17, 2026
Unprompted review
Rated 5 out of 5 stars

I'm coming to the end of my first year…

I'm coming to the end of my first year with HostingUK (initially email hosting, now domain management) and haven't even considered moving away from them (in fact I'll be transferring my remaining domains over the next few months). Other than the service being UK-based, which is really important to me, HostingUK is well-priced, reliable and very helpful. I recently contacted customer services because of a problem of my own making; the responses I received were commendably prompt and clear, and the staff were patient throughout the process. I highly recommend this provider.

May 22, 2026
Unprompted review
Rated 5 out of 5 stars

I had a problem with my domain…

I had a problem with my domain which was driving me up the walls as I didn't know where to start fixing it & my mail wasn't working at all. The assistance from Dani was amazing, really helpful & got to the bottom of my issue & resolved it. Very happy!

May 22, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

My query via the online support chat was answered quickly. The customer service agent (Shane) was very helpful and resolved my issue effectively and swiftly.

May 21, 2026
Unprompted review

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