DO NOT CONTACT THEM - BASED IN EGYPT - SCAMMERS
I had a very disappointing experience with Hostwega.
The service did not meet my expectations, and I found the overall support and communication to be poor and super argumentative. Every time asked for a help or support, they were DEMANDING information and wanting to access our FULL Backup despite speaking to hostinger advising us of severe securrity concerns if this goes through.
I experienced issues that were not handled properly, and the process left me frustrated and dissatisfied.
Based on my experience, I would not recommend Hostwega to others unless they improve their customer service, response times, and overall reliability.
Reply from HosTwega - هوست ويجا
We are sorry to hear about your experience and appreciate your feedback.
To clarify, when migrating a WordPress website, a full backup (files + database) is required to ensure the website functions correctly after transfer. This is a standard technical requirement used across hosting providers.
We understand your concern regarding security. For this reason, we always recommend providing a full cPanel backup or transferring the data through secure official channels such as hosting panel backups or controlled migration tools.
Our intention was only to ensure a smooth and complete migration without data loss or compatibility issues.
We value all our customers and are continuously working to improve communication and support experience.
Thank you for your feedback.