Associa Reviews 

Horrible Property Manager

I have lived at Kahlcrest Condominiums in NJ since 2001. When I bought my condo Community Management was our management company. They were a great company and our property looked great. After 3 management companies, we returned to now Associa Community Management. I had high hopes, but our community has been let down.

Our site manager Candice Sanders has been horrible. Unit owners have stated that she doesn’t return calls or emails. When they do speak to her she has been rude and dismissive. She has been rude during meetings to unit owners who have asked questions about finances. Under the guidance of our Board president, Sanders had not adequately shared financial information with the unit owners until a strong request was made by unit owners at one of our budget meetings. We had to have a second meeting because the budget that Sanders had shared only had 2027 projected numbers and didn’t have what was spent during 2026. A property manager should know what an adequate budget looks like.

It was also stated during that meeting that Sanders was not sharing all financial information with one of the board members which is against state law. Regardless of the board president, our property manager should be sharing all financial material and property information with all board members. We currently have a board with only 4 members. In April, Sanders stated on TownSquare that she would reach out to other members about the board opening. To date that hasn’t happened and we have not elected a 5th board member.

I filed a complaint with our state Department of Community Affairs (DCA) due to Sanders not providing us with a timely budget and not posting open meeting minutes. I put in a request for both. Although the budget was shared 3 months after my initial request, the meeting minutes have been voted on but not posted. At one point, Sanders closed the request, and then I had to reopen a new request with a screenshot stating that I was surprised it was closed since the minutes were not posted. To date we are missing 4 open meeting minutes.

As for our property, I am currently sitting in my unit without heat (2 days). Ms. Sanders has brought in all of her own contractors. There was at least 10 plumbing projects done on our property where the contractors did not pull permits from the town. Sanders had to go back months later and pull the permits. This opened our property up to possible fines from the town inspector. This speaks to the quality of contractors Sanders has brought to our property and to her lack of experience as a property manager.

Our boiler was worked on in August to repair any possible leaks. The contractor had to come back multiple times and put in parts that were missed during the first session. Now it’s not working because it’s leaking. It will hopefully be fixed tomorrow (Monday). We have a parking lot light that is still out nine months after multiple attempts were made by her contractors to fix it. A unit owner asked about fixing the light due to safety concerns. Ms. Sanders dismissed her concerns without providing a date for the light to be fixed.

I have also filed a complaint with the Better Business Bureau in reference to Ms. Sanders. Right now there is no transparency about how our money is being spent. We don’t know about projects until after they happen.

I expected better of Associa this time around. I feel that Candice Sanders will lead our homeowners association into bankruptcy based on her lack of transparency about our finances, her choice of contractors, and her attitude about communicating with unit owners. We need a new property manager at Kahlcrest Condominiums.

If I could give them zero stars, I would I live in an association with my mother who has been there for over 50 years. She was actually the very first resident of the townhouses just as they were being built and she’s still there. So she is the oldest resident there and she is always paid her bills on time for early. My mom didn’t understand how to do direct debit so I mailed them avoided check and handled it for her. They never told me they didn’t receive the voided check in the mail, but instead they mail me a bill six months later for many months of nonpayment and late fee. During this time, my mother was diagnosed with Alzheimer’s and a blockage in her brain. I made them aware of this and I finally became her power of attorney so I could take action and as I was in contact with them, they sent the account to an attorney’s office to handle and now we are being charged legal fees as well. I don’t even think it’s legal for them to be doing this to somebody who has Alzheimer’s in the first place, but the attorney is no more helpful than they are, of course. I tried contacting them many times with no response. Their customer service is brutal. I requested a late fee and legal fees to be taken off because of the situation because it was really very negligence for not letting us know sooner that they didn’t receive the check which I stated to them before I mailed it that I was going to mail it. And they put a lien against my mother‘s townhouse during all this as well. Mind you since receiving the six month bill from them because they never received the voided check I was trying to get the late fee taken off because of the situation and during all that it was only about three weeks that they sent our account account to legal. they have no soul. I don’t know how they sleep at night. If I didn’t step in, my mother would’ve lost her property because she has Alzheimer’s. They just simply don’t care. And I’ve tried to communicate with them multiple times about the issue and they will not. So if they reply that I should email them a certain email address or call them in a certain number. It is only because I am posting this online and they don’t want to look bad. I am not a board member so unfortunately it’s not my decision, but if you are a board member in an association, stay far far away from this company. They will never help you out with any kind of misunderstandings or miss handling of money due to their negligence. It will always be on you. Even when they pay the homeowners taxes late. The late fee falls on you even though it was their fault.

we were with them for many years. As of this Sept., we went with another company. Associa did not communicate well with our property. Had to consistently ask for status on issues. This last year, our property manager never gave us any advice when asked. Never made suggestions and never kept us up to date. I even brought this to her boss and his boss but never heard back from either of them.

As a homeowner in an Assicia property, getting service from them is miserable. They are only concerned about closing requests so they can keep their metrics up. It leaves us in the dark and having to constantly ask for follow ups and updates. Do not select them as your next association management company.

Absolutely awful treatment - been dealing with a misapplied payment of an association fee for many years - they just keep tacking on late fees saying I missed a payment (even though I keep sending payments every month on time) instead of actually reviewing my account and the financial proof I have provided time and time again.

Associa manages our property in northern Bergen County in NJ. The company's management is aware of the issues the condo owners have brought to their attention since taking over from another management company at the beginning of the year (2026). We are now in June 2026 and no resolution by either the Board or the property management company has been offered. Multiple owners have lobbied for elections that are overdue by anywhere between three years to six month. Associa promiss to rectify the situation, However, the delay is unacceptable given the management fees we pay to Associa. Avoid this company which seems only interested in collecting its management fee. JTS Englewood, NJ

The 1 star rating is only chosen because it is the lowest that can be given. The true rating deserved for our HOA experience with Associa would be in the negative digits. I am an HOA Board Member who "inherited" Associa's contract from a previous Board. This company was a total failure, in my opinion. Associa will give you a low "monthly management fee" but that doesn't cover much at all. Whatever you do, don't sign "Exhibit A" because they use that as blanket agreement to be able to charge extra fees and, in our experience, you don't receive valid explanations for these extra fees. Many months, our monthly expense for Associa was 50%-100% above the monthly management fee. Other examples of the poor service: Our insurance bills were paid late twice by Associa; they charged US for the late fee for their negligence; they took money from our account for filing a lien on a property- which was never filed. When discovered by our HOA Treasurer and we were due a refund, it took months of haggling for them to reimburse us. When our contract ended, it took over 2 months for them to give our HOA the significant remaining funds in our account with Associa - and then only after we contacted 7 people on their senior executive team to get involved. Even then, it took longer than it should have. Our homeowners also reported many mistakes in recording HOA dues, etc. These are only a few examples of the mismanagement, mistakes, and weekly struggles with Associa - there are many more. I suggest any HOA stay as far away from this company as possible.

With no vote allowed, they chose to charge every home owner an extra $300 for pool repair regardless of use or not. Everyone in attendance was there to vote NO, but they didnt allow a vote and just said these words "You will pay as a resident, and the charge will be on your next bill." So, we are regretfully paying it as well as we just contacted an agent to sell house like right now. This is the WORST experience and stressful conditions we have ever been exposed to as home owners, HOA NEVER AGAIN. Meanwhile the streets are a wreck, nothing will be done, Associa is a nightmare to deal with.

They have the NO customer services. Due to them sending our information to the wrong address, we are now dealing with legal matters. They are quick to slack fees, but are never available for questions. They appear to hide behind a voicemail.....in the word of the current president....YOU"RE FIRED......If you are not going to do the job resign and give it to someone else...REDICULOUS

A rating of 1 is too high for this HOA. The reviews stating they're ineffective and nonresponsive are accurate.I've sent an email to the three ladies in Houston who are in charge of my community, and neither of them has responded. It is going into May, and heavy trash in my community has been picked up TWICE this year, and only because I've sent two letters to my councilmember after months of trash sitting on the curb. I'm assuming they get paid for something, but IDK what, since you can't get them to even respond to an email.

The worst property management company worst.

Some employees with this company Cities Management exhibit discriminatory behaviors of racism, sexism, and biases and who uphold and support others who exhibits these behaviors. When you express your concerns about these behaviors they are ignored because they used these behaviors to weaponized against and push people out and off the board who they don't want to be apart of it.

I am a homeowner in the Monroe Chase HOA community in New Jersey, managed by Associa Mid-Atlantic.

For over one month, I have been trying to obtain clear written answers regarding a major HOA fee increase and reserve funding decisions. Despite multiple emails and repeated assurances that my questions would be reviewed, I received only generic documents and vague summaries. None of my specific questions were answered directly in writing.

The most concerning part of this experience was a written response from a Regional Director, Jennifer Johnson, who stated:

“I am not aware that this association is considered affordable housing.”

This is alarming. Our community includes approximately 26 Affordable Housing units administered by Piazza & Associates. A Regional Director responsible for managing this HOA being unaware of this basic fact raises serious concerns about competence, oversight, and accountability.

Throughout this process, communication followed a consistent pattern:

Direct questions were avoided rather than answered.

Responsibility was shifted to “the Board.”

Requests for Board member contact information were ignored.

When I included additional recipients for transparency, replies were sent only to me and one manager, removing others from the email chain.

After more than a month of correspondence, I received a two-sentence response attributed to the Board, without names and without addressing the original questions.

This is not professional property management.
This is a system built on:

deflection,

minimal communication,

and lack of transparency.

Homeowners pay significant monthly fees for professional management services. In return, we expect:

clear written explanations,

accountability,

and respectful, informed communication.

Based on my experience, Associa Mid-Atlantic has demonstrated a pattern of ignoring homeowner concerns and shifting responsibility rather than addressing issues directly.

I strongly encourage homeowners and HOA boards to carefully consider whether this is the level of professionalism they want from a management company.

Our HOA uses Associa for its property management. They are horrible. We have a different property manager seems like very couple months. I’ve been calling and emailing for three months and not one person calls back or returns emails. Three months!
Our community use to look beautiful. Now it looks like a trailer park.

My account had been blocked and I was unable to make a payment. Then they send my account to a debt collector with no response. They just closed the issue without contacting. I had been paying into the HOA for over 10 years and never had a problem until this. Criminal.

I am extremely disappointed with Associa of Florida. After over a decade in this community (The Village at Miramar), I've never encountered a more frustrating HOA management experience. When I reported a roof leak last December, a roofer inspected the issue promptly, claiming only approval was needed, but it's been two months with no updates or follow-up from Associa. Despite multiple reports, they've shown no urgency in addressing this serious problem, which worsens with each rainy day.

Their customer service is atrocious—entirely unresponsive to emails and other communications. This lack of accountability is unacceptable, and I'm considering further action if this isn't resolved promptly. If I could give zero stars, I would. We deserve better management that prioritizes our needs.

Avoid Associa of Florida if you value efficient and reliable HOA services.

Associa sold our building on the fact they were a large company with the ability to do so much for us: contacts to arrange repairs, 24 hour service, dedicated website for reporting issues, etc. So far they have failed on all. Requests submitted on-line disappear into a hole, when you followup, you are told you are responsible to show it is a building issues. You call after hours and get the runaround. Building common area repairs take for ever because of "delays is finding people to do the work". You get the idea.

I sent an email to ASSOCIA manager. Since she replied to my other email in the recent past, I know she read my email. Since she ignored my first email, I sent 3 follow up emails, but she completely ignored it. This is unbelievably worst management company I have ever dealt with and should go out of business.