Houxury Reviews 

Stay away from this company! All the negative reviews are true. I moved out of the room I was renting on 1 June. Four months have passed, and they still haven’t returned my deposit. The agency is impossible to reach, and it’s clear that many of us are in the same situation. Report this scam to Idealista and other property websites.

EDIT: after 4 months I finally got my deposit back today. Not sure if the review helped but I got it.

Normally, I don’t write bad reviews but this is an exception. Rented from these guys for a full year in Madrid. Like everyone else this past half a year, I have been waiting months and I still have not received my deposit back. This is despite months of contract via their app and email. When and if they reply, it is delayed due to volume of people but we all know that is a flimsy excuse. Also, you can’t do empadronamiento with these guys unless you ‘do some things’. Anyone who is wanting to get their deposit back I recommend take legal action. If we need to make this class action, then so be it.

Edit: I have received my deposit back. Don’t know if the review or doing legal action helped at all. That said, recommend still being careful.

Criminal organization, don’t rent an apartment through them!!!! Same issues here with getting back the deposit. After months of waiting and contacting them on a daily basis, still don’t have our deposit back. Would like to know how others did get it back!

Run away from this agency!! They steal money to everyone. They don't clean and don't care about anything. Only money

I am not one to write bad reviews, this is probably a first, and I hope a last ! But Houxury Madrid are TERRIBLE ! If you can help it, do not rent an apartment with them. They do not pay back the deposit, despite everything being left in perfect condition.We have been trying to get my son's deposit back for 2 1/2 months now, and either they don't answer, say it's not their office that takes care of it etc. etc. We had read some bad reviews about this before renting the apartment... wish I had listened !

The process of getting a flat itself seemed smooth and the support during thr rental period was okay. However, getting back the deposit seems impossible, even after the deadline from the official contract. This goes up to a point where you need to contact spanish authorities to make progress.

Awful. Super unprofessional. Deposit processing time is never ending and still not completed and communication is below terrible. Apartments themselves so overpriced, look for something else

I rent a room in Ronda Sant Pere 13 in Barcelona from the half of january until the end of april 2026. The conditions of the room were different from the pictures, that I saw, but the most serious thing is that the society The Capital Vacations S.L., that is under Houxury, didn't give me back the caution of 1.100€ and they didn't answer to my messages. I'll go to take legal action.

I rented a room through Houxury Asset Management (Ronda de Sant Pere 13, Barcelona). My contract ended on 31 December 2025. It has now been over 6 months and my €875 security deposit has not been returned.
The experience has been deeply frustrating. They do not answer phone calls. Messages sent through their own app go completely unanswered. At one point they asked for my IBAN to process the refund — and then went silent for over a month without transferring anything. Emails to both their Barcelona and Madrid offices received no response whatsoever.
I have been forced to file a formal complaint with OMIC (Barcelona's municipal consumer protection office) and submit a request to INCASÒL to verify whether my deposit was ever legally registered.
If you are considering renting through Houxury, be aware that recovering your deposit may require formal legal action. Do not expect them to respond through any channel once your contract ends.

Waiting on my deposit for 2 months now. They say it is processing, then they say it is delayed but processing. They reply only with delays of days or weeks.

I rented a house in Barcelona for 2 months. If you need housing short term agencies like Houxury are usually unavoidable and to be honest the housing itself was good.

However the process of getting the deposit back was stressful, I got it back after the agreed period and only after sending messages and calling various times. At this point I was already considering legal options which shows the mental burden it takes.

The frustrating part is that Houxury is easily able to pay back the deposit the next day after check out but they deliberately choose not to do so. I know they can because they offered one of my flatmates to give him back his deposit immediately but only if he gave them a 5 star review back. This deepens my suspicion that they are knowingly abusing their position of power. Do better Houxury!

At first I was confused by some interactions with Houxury, but quickly this first impression turned into a pleasant surprise. All the issues I faced were quickly handled and addressed. In particular, when Houxury asked me to relocate due to some internal reasons, we were able to face a suitable solution and the entire process with smooth, including they handling my move with care. Flawless service so far, no complains!

I had a great experience staying here. The room was very spacious, clean, and fully equipped with everything I needed. One of the best parts was the amazing balcony with a beautiful view. The location is perfect, right in the city center, and you can easily walk everywhere. Everything was very convenient and comfortable. I would definitely recommend this place!

Read the contract very carefully before signing because they put different dates than you asked and then you don't get your deposit back because you ended the contract earlier. They also did it with other people, so be aware. There were a lot of incidents during my stay, and also a plague of cockroaches, and they do nothing about it. Luckily, I am already gone...

Very helpful and kind service. I haven’t arrived yet, but they were flexible and allowed me to come a day earlier to suit my needs. The booking process was easy and simple, and they responded quickly to any questions I had. Great experience so far!

Terrible experience!! Do not book anything with this agency, it’s not worth it!! I stayed in madrid for 6 months and every week there were workers in my home fixing hundreds of problems that at the end have not been solved. Also i needed to wait for more than 2 months to get my deposit back and they were not collaborative at all. The room had nothing inside, i needed to buy the most basic things like coat rack, hangers, many basic pieces of furniture and so on… Please do not give money to these people, you’ll regret it!

They give you a contract for the room and provide you with what you need for empadrionamento

Great! Had a good moment

The room was quite clean and tidy, it did lack pillows and bedsheets but every other feature was 100 compatibles with the pictures provided by the website.