HR Parcel Reviews 

I’ve been waiting for a package and have tried to contact the delivery company, but they keep claiming that I’m not home WHEN I ACTUALLY AM. THEY JUST PRETEND TO ATTEMPT DELIVERY WITHOUT EVEN MAKING A REAL EFFORT. The second time they didn’t even come to my town…they wrote I was not home from ANOTHER TOWN. It’s unacceptable.

★☆☆☆☆ — Absolutely unacceptable. Worst delivery service I have ever dealt with.

Tracking number: 02297179000940

I am absolutely furious with how incompetent and unreliable this company is.

I shipped FIVE packages together from Germany to Milan. On October 30, HR Parcel claimed that nobody was available to receive my package. Complete nonsense. The concierge was there and received another package from the exact same shipment that day.

On November 2, they pulled the exact same stunt AGAIN. Claimed the recipient was absent, while the concierge was literally receiving the other THREE packages from the same shipment.

Four packages delivered successfully to the same address, but somehow the fifth was impossible to deliver TWICE? Are you kidding me?

Now I’m expected to collect a 25 KG PACKAGE from a depot TWO HOURS AWAY, because apparently doing the job they were paid to do is too much to ask.

And the incompetence doesn’t stop there. THEY DIDN’T EVEN PROVIDE THE DEPOT’S ADDRESS. I had to waste my own time figuring out where my package was being held because their tracking system is completely useless.

Customer service is practically nonexistent. No proper communication, no explanation, no accountability, and absolutely no effort to fix their own mistakes.

I paid for HOME DELIVERY. Instead, I’m left chasing a 25 kg package around Milan because this company can’t manage the most basic part of its business.

This level of incompetence is infuriating. I have never experienced such an unreliable, poorly managed delivery service. Absolutely disgraceful. Avoid HR Parcel at all costs.

SUCH A BAD EXPERIENCE !!!!! RECEIVED AND E-MAIL SAYING THE PACKAGE HAD ARRIVED. I NEVER RECEIVED THE PACKAGE. I AM NOT ABLE TO TALK TO A PHYSICAL PERSON. "LORY" THE VIRTUAL ASSISTANT WHEN PUTTING IN THE TRACKING NUMBER, SHE SPITS OUT A MESSAGE SAYING THAT THE PACKAGE WAS DELIVERED. I TRIED IN VARIOUS WAYS TO REACH OUT TO THE SHIPPING CO ... THE INTERESTING THING IS WHEN I CREATED A COMPLAINT ON THE WEBSITE AND PUT IN THE PARCEL NUMBER, SAME THAT I GAVE "LORY" I GET AN ERROR MESSAGE SAYING THE THE NO IS INCORRECT. JUST SO MUCH TIME WASTED. I WILL NEVER USE THIS CO AGAIN AND I WOULD ADVISE THE SAME FOR OTHERS!!!!!!!!!

This HRP are the worst of the worst, liars too. Just like the other complaints, they do not do their job well. If they even do something.

Parcel arrived on time, and I was given info on the journey. Thank you PAKETA

If I could, I would leave a negative 10 review. Horrible service. Unreachable via phone, mail, or website. I paid for home delivery, but they decided not to deliver. They said I gave them the wrong adress and that they could not reach me - I have a receptionist in my building and I left them my phone number; they never even tried to call me. Now they're asking me to reach them (over 2h drive outside of the city) in hours from 10 to 12 Monday to Friday. Who would see this as a reasonable request? These are clearly the hours one is at work.
While HRP Parcel still ignores me, I hope at least other people will not make the mistake of doing business with them.
All the best

Dear Customer Service,

I am writing to complain about the delivery of my package (tracking number: 02276179000365), which I am expecting to receive.

The first time delivery was attempted, the tracking information stated that I was not at home. However, I had been home all day and was available to receive the package.

Today, I received another notification stating that the delivery address was incorrect or could not be found. This is also incorrect, as the address is valid and complete.

Could you please clarify what address you have in your system and why your driver is unable to locate it? The address is valid and can also be found on Google Maps. If your driver needs additional information to find the location, please let me know exactly what is missing. I am happy to provide any necessary details, but I do not understand what else I can provide at this point.

I also tried to resolve this issue through your customer service channels. Your chat assistant, Lory, instructed me to fill in the contact form to arrange a new delivery. However, when I tried to submit the form, I received an error message stating that my tracking number was invalid. This is particularly confusing because your chat assistant was able to recognise the same tracking number without any problems.

I would therefore also ask you to check your contact form and ensure that it is working correctly.

I expect you to investigate this issue, correct any errors in your delivery information, and arrange a new delivery to my address as soon as possible. I would also appreciate confirmation that the driver will have the correct address details and any necessary instructions to locate the building.

I look forward to your prompt response and a solution to this problem.

Terrible servic, i have never seen this kind of service.
The courier wrote the absent first attempt and i was at home, no one called and and ring the bell. I tried to call on customer service its not possibel to talk with agent. LP003418079PP ................... No idea what i have to do?

Terrible service!
The tracking indicates failed delivery attempts, but I was at home and received no call or delivery note. Currently, the online portal is locked and does not provide an option to correct the address, select a pickup point, or arrange for collection of any kinds.
When I try to fill the contact form, it keep saying my number is false (​ 02260179002382 ) and the AI Lory is just useless.
It took a lot of time and effort sending stuff from Germany to Italy and this is just horrible.

I have never received these glasses

Dear Customer Support Team,

I am writing to urgently report a serious issue regarding my recent order, #123007, placed on 25/09/2026.

According to the tracking information provided, the package is marked as "delivered" by your courier, HR PARCEL. However, I have never received these glasses. Furthermore, the courier did not call me, did not send any SMS or email, and left no notice of delivery. I paid for a product that is now missing, which is completely unacceptable.

I would also like to point out that looking at the online reviews for HR PARCEL, this is a systematic issue: hundreds of customers on Google report the exact same fraudulent "marked as delivered" behavior from this specific carrier. By continuing to rely on them, your company is exposing customers to poor service and financial loss. You seriously need to reconsider your choice of shipping partner.

Since I never received the goods, I expect an immediate full refund of the amount paid.

Please let me know how you intend to process my refund as soon as possible. If this matter is not resolved promptly, I will be forced to dispute the charge through my bank/credit card company and report the issue to consumer protection authorities.

I look forward to your prompt response.

Sincerely,

TEAGANO STEFANO

I'm satisfied with BRT delivering packages but delivery by GLS is unacceptable. The GLS driver should ring the doorbell or phone but they go for the easy way. They just drop the package at a depot (TIM shop) and send you an email notification. It has happened to me 4 times in a month. The last one on August 20 2026

I chose home delivery, without being asked my parcel got delivered to the delivery point

Absolutely the worst courier ever. They sent me an email saying that they tried to deliver my item once at 7 am in the morning and again today. The funny thing is that I work from home, and there was no attempt to deliver. Going on their website, I sent numerous messages with no response. Putting in my code 19800002562666, it showed that once again they tried to deliver today, and how or where I have no idea, as I was home. Now asking for a refund from the seller, as this is ridiculous. Avoid at ALL costs

As of today, they have said that their team will reach out, but nada. Its their way of saying ‘look, we do care’ nahh you don’t. Because if you did i would have received either a phone call or an email, and i received neither!

what a shit transport company, package is available for pick up but it does not show where and also the chat bot cant tell

Package was marked as delivered, despite never arriving. I chased them for days just to get a complaint ticket number, and after that… complete radio silence. No replies, no investigation, no updates. Apparently “customer service” means hoping the customer eventually gives up.

The best part? Their complete lack of communication left me stuck between them and the retailer, with nobody taking responsibility.

Absolutely useless. Avoid whenever possible.

EDIT: the response is absolutely ridiculous- I opened a ticket and even shared the number numerous times. This only confirms that these guys are scammers and they are to be avoided like a plague- NEVER AGAIN!

Parcel Tracking: LP002480622PP)

Hello,

My order 553983007 was shipped via HR Parcel (tracking LP002480622PP). The courier attempted delivery twice without any prior notice, at the office working time so I was at the office and lunch time for portiere -
was no one at reception . They never contacted me to arrange a suitable time.

I’ve now been told I must personally travel to a pickup point in another city (Modugno, BA) to collect it !! Even though I paid for home delivery and have no car.

I’ve sent then email bit jo one answering, same with a phone. Trying to contact HR Parcel to attempt a new home delivery with advance notice, so I can be present to receive it.

the package was indicated as "delivered" but that was not the case. No delivery person even tried to contact me. After asking via Lory what happened and contact with Francesca from the complaints department, the delivery was finally executed correctly. Thank you Francesca!

Liars. Worst delivery company I've ever encountered. I'd give negative stars if possible.

The first time they "tried" to deliver, they marked the address as "incorrect."

There was no mistake in my address. Amazon, GLS, BRT, and the post office have no problem finding me. I sent them more information regarding my address, including the color of my gate and and confirmed that my name was on the buzzer.

A few days later, I was home all day. At the end of the day, they claimed they made a delivery attempt and that I wasn't home. We have videocameras outside, and not a single person passed all day. It is ridiculous that they let their drivers get away with giving false delivery attempt reports.

I had to message the useless bot for a third time to ask when they will actually attempt to deliver my package, and they told me "sometime in the next 48/72 hours."

So I'm supposed to stay home for the next 2-3 days and just hope that the driver decides to deliver my package this time?

Update: they were supposed to attempt delivery again today (2/7/26) but instead they marked my address as "incorrect" for a second time, even though I confirmed my address and gave additional info via email.

Perfecto.
The delivery arrived at standard time.