I had to pay twice for THEIR mistake
I bought my burger through their online website. I didn't get a confirmations after I paid, and the website looked wierd and it kept looking like I hadn't paid. So I accidentally placed the order twice. I called them and asked if they could cancel one of my orders, and dismissively said no, and that they couldn't do anything about it. When I argued that it was their fault, because their website didn't work, they said that they know the website was being problematic, but I needed to pay twice. The argument was "that they just put the patty on the grill".
This was during peak dinner time (6 PM). They could EASILY just have cancelled the order, and used the patty for another order.
This is bad costumer service, waste of my money and waste of food. It's lack of accountability, especially when they KNEW their website was not working properly.