After placing the order on line I got a follow up call to arrange delivery. The cement I ordered was out of stock so the lady informed me it had been replaced with a more expensive one but no extra c... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Have used Huws Gray (formerly Ridgeons) for many years as they are the closest in proximity to where we live. Thankfully they provide excellent service which is why we continue to use them. Han... See more
Company replied
Placing the order was easy and delivery was quick with the bag being lifted over the wall with ease, allowing me to empty at my leisure. The price was a lot cheaper for exactly the same product than... See more
Company replied
This was my first visit to Huws Gray York and, unfortunately, an item that showed as being in stock wasn’t available. However, the staff searched the warehouse and, when they couldn't find it, arrang... See more
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Company details
- Building Materials Supplier
- Building Equipment Hire Service
- Landscaping Supply Store
- Lumber Store
- Plumbing Supply Store
- Tool Wholesaler
About Huws Gray
Written by the company
Huws Gray is a UK building materials supplier with a network of over 230 branches across England, Wales and Scotland. The business supports both trade professionals and DIY customers, offering products and services that cover the full build process, from early groundwork through to final finishes.
Our range includes core building materials, as well as access to plant and tool hire, power tools, and specialist products. We also supply doors, windows, kitchens, bathrooms, and a wide selection of plumbing and heating materials. For more tailored requirements, we provide bespoke manufactured items such as lintels and roof trusses.
Huws Gray branches aim to provide practical, on-the-ground support for customers working on projects of all sizes. This includes helping customers source the right materials, offering product knowledge, and supporting day-to-day building needs through local availability.
With a broad product range and a nationwide presence, Huws Gray works to make it easier for customers to manage their projects from start to finish. Our focus is on providing a consistent service across branches, backed by product availability and straightforward support for customers at every stage of their build.
Contact info
Llangefni Industrial Estate, Llangefni, LL77 7JA, Anglesey, United Kingdom
- marketing@huwsgray.co.uk
- huwsgray.co.uk
Find Your Local Huws Gray
4.5
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Easy to order from their website
Easy to order from their website, pricing was extremely competitive and delivery was perfect.
August 25, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Huws Gray
We are glad our driver was able to assist you with your delivery.
We always aim to provide helpful service.
Ordering was simple and delivery was…
Ordering was simple and delivery was next dsy. The driver put rubber mats on the pavement to avoid damaging the flag whilst hoisting 800kg of stones. He avoided my tree and placed the bag exactly where I needed it. Excellant service, thank you
August 24, 2026
Reply from Huws Gray
We're so happy to hear that your ordering experience was simple and that our delivery team provided such excellent service, carefully placing your stones exactly where you needed them.
Thank you for your wonderful feedback!
I received no call to arrange delivery…
I received no call to arrange delivery as promised. Instead, I found 1 tonne of slate dumped in full view of the road, blocking my house & business sign and practically on the pavement.
I contacted the local branch - they were oblivious to head office sending emails that say you’ll be contacted to arrange delivery. They said they’d try to get someone out last week to move the bag to where I actually wanted it
Didn’t happen.
Item has been delivered to an inconvenient place which is also a theft risk.
Do Huws Gray care? NO!
Could have been avoided if they’d actually done what their email promises and CONTACTED ME to arrange delivery.
August 25, 2026
Very good all round service
Found whay i needed, easy process and excellent personal communication and prompt delivery.
August 25, 2026
Reply from Huws Gray
We're so happy to hear you found what you needed and that the process was easy for you.
It's wonderful to know our communication and prompt delivery met your expectations!
Good service slight hiccup with order…
Good service slight hiccup with order as stock incorrect to website but resolved very quickly good communication
August 20, 2026
Reply from Huws Gray
We're so glad to hear we could quickly resolve the stock discrepancy and that our communication met your expectations.
Thank you for your kind words!
Reply from Huws Gray
We're so pleased to hear that your ordering experience was easy and that our staff was helpful.
We truly appreciate your positive feedback!
The staff are always polite
The staff are always polite, knowledgeable and helpful. We are only doing some small DIY projects at home, so not the biggest orders, but get good service each time.
August 19, 2026
Reply from Huws Gray
We're so glad to hear our team consistently provides excellent service, no matter the size of your projects.
Thank you for your kind words!
Top class service all round.
Fast, reliable and efficient service all round. I ordered one day, and delivered the next at a convenient time to myself. The delivery driver asked exactly where I would like the product placing in my garden. All round A+++ service.
August 24, 2026
Reply from Huws Gray
We are so happy to hear that our service was fast, reliable, and efficient for you.
We are also glad that our delivery driver was able to place your product exactly where you wanted it.
Thank you for your wonderful feedback!
Delivery of topsoil poor in quality (eg…
Delivery of topsoil poor in quality (eg contained piece of metal pipe). Whilst the delivery driver was pleasant he arrived without warning and no contact from branch to arrange delivery.
August 24, 2026
Reply from Huws Gray
We appreciate you sharing your concerns regarding the topsoil quality and delivery process.
We are actively reviewing our procedures to prevent similar issues with unexpected deliveries and ensure our materials meet expectations.
The delivery staff were excellent
The delivery staff were excellent. We were not in but they carefully placed the bags of soil exactly where we had indicated. They even folded up and put safe the cardboard I had used to indicate the place.
August 19, 2026
Reply from Huws Gray
We are so pleased to hear about your positive delivery experience! Our team takes great pride in ensuring careful and thoughtful service, even when you're not home.
We truly appreciate your kind words.
Easy to order online and quick delivery!
August 24, 2026
Reply from Huws Gray
We're so pleased to hear that you had an easy experience ordering online and that your delivery was quick.
Thank you for sharing your positive feedback!
Reply from Huws Gray
We're so pleased to hear that your delivery was on time and that you found our service to be considerate and well-organized!
Thank you for sharing your positive experience with us.
Always extremely helpful great on…
Always extremely helpful great on deliveries great prices
August 23, 2026
Reply from Huws Gray
We are so happy to hear that you find our service helpful and our prices great!
We truly appreciate your positive feedback.
Excellent price and service
Excellent price and service, highly recommended will be using again in the future
August 18, 2026
Reply from Huws Gray
We're thrilled to hear that you found our pricing and service to be excellent!
We truly appreciate your high recommendation and look forward to serving you again in the future.
Reply from Huws Gray
We are so happy to hear that our team provided you with such a professional, helpful, and friendly experience.
Thank you for your wonderful feedback!
Garden project
I had an excellent experience with this store I placed an order online whitch I thought was for delivery but turned out I was for collection. I emailed the manager to say there was a mistake and I was unable to collect and would it be possible for it to be delivered. The manager emailed me back very quickly to say yes that wouldn't be a problem and it was delivered a few days later thank you so much excellent customer service. 😀
August 23, 2026
Reply from Huws Gray
We are so pleased to hear about your positive experience with us! We are glad we could resolve the delivery issue quickly and efficiently for you.
Your kind words about our customer service mean a lot to us.
Excellent service all round
Excellent service all round. Driver was spot on and called me on the way. Then dropped rebar on my drive whilst I was at work.
August 17, 2026
Reply from Huws Gray
We're so glad to hear our service was excellent and the driver communicated well.
We appreciate your positive feedback!
The fence panel was delivered by a very…
The fence panel was delivered by a very helpful man.
August 17, 2026
Reply from Huws Gray
We are so pleased to hear about your positive delivery experience.
We truly appreciate you sharing your kind words about our helpful delivery team.
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