The Hyde Group Reviews 

1,547
•
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 330 reviews, reviewers had a great experience with this company. Customers frequently highlight the exceptional professionalism and friendliness of the staff, noting that engineers and workmen always complete jobs efficiently while keeping homes clean, safe, and tidy. People also appreciate the helpful support provided during property purchases and maintenance visits, describing the overall service as prompt, welcoming, and reassuring. Some reviewers were not happy with communication, pointing out frustratingly delayed responses and long wait times for essential property repairs. A few other people also felt that certain ongoing maintenance issues across the estate remained entirely unaddressed despite multiple attempts to contact support.

What people talk about most

Staff

Consumers find staff to be positive, highlighting that the workers who come out are always happy go lucky and... See more

Service

Users describe ambiguous interactions with service, highlighting great experiences such as quick repairs,... See more

Customer service

Customers consistently note ambiguous experiences with customer service, while some reviewers describe the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The engineer attended on time and get the job done they were very pleasant and guided us how to use the new unit they fixed in and overall I was very please for the job they done.

Company replied

Rated 5 out of 5 stars

Had issues in past. Repairs not always carried out in a timely fashion. But this time Liam, came to sort out plumbing issues and provide Ist Class Service. Kitchen Taps and Under sink piping rep... See more

Company replied

Rated 5 out of 5 stars

I recently had a leak coming from the pipe underneath my bath. Each workman that came was extremely professional and respectful. The plumber ,a lovely man called Malik , fitted a new pipe and said I a... See more

Company replied

Rated 5 out of 5 stars

We are finally back on the property ladder with our dream home thanks to Hyde, in particular Shenka at Whitstable Heights who helped us through the process from start to finish. We had mixed... See more

Company replied


Company details

  1. Housing Authority
  2. also in
  3. Housing Development

About The Hyde Group

Written by the company

The Hyde Group is one of the UK's largest and most diverse housing, property and community services providers. Hyde Housing Association, its founding member and principal regulated landlord, is a member of the G15 group of the largest housing associations in London and a not-for-profit charity. As of October 2026, Hyde owns or manages around 130,000 homes and provides neighbourhood services to more than 350,000 people across the UK. The group operates in all London boroughs and provides services in more than 300 local authority areas across the UK. Hyde Group companies provide affordable homes for people and communities, manage and maintain places on behalf of local authorities, colleges, emergency services and private businesses, as well as supporting armed forces families with their homes. The quickest way to manage your home is through MyAccount, sign up on our website.

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Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

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Asks customers to review

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4.0

All reviews

(1,547)

304 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I am pleased with the handle that was…

I am pleased with the handle that was put inside my front door. This makes it easer for me to open the door as it was very stiff to open before .

October 21, 2026
The Hyde Group logo

Reply from The Hyde Group

Hi Rukiatu, that's wonderful to hear. Thank you for taking the time to share your feedback, it is greatly appreciated. Kind regards, Maddie

Rated 5 out of 5 stars

The workers was tidy they work to plan…

The workers was tidy they work to plan they were accommodating and made him comfortable during the process of carrying out the work.

October 26, 2026
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Reply from The Hyde Group

Hi James, thank you for your lovely review. We're delighted to hear you had a positive experience. Kind regards, Maddie

Rated 1 out of 5 stars

Unprofessional

Unprofessional company. Key fob stopped working (as they were doing some work) for over a week in all doors of the building including the main entrance and the bike-shed one… meaning all doors are left open.
Reported immediately as urgent repair (then escaleted to emergency) and 3 times they assured contractors were on the way in the afternoon but nobody showed up to fix the issue.

October 27, 2026
Unprompted review
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Reply from The Hyde Group

Hi Manuel, I'm sorry to hear about this. If the issue with the key fob has not yet been resolved, please respond to my request for your details so that I can get an answer for you. Kind regards, Louise

Rated 5 out of 5 stars

Helpful

Helpful, quick, sufficient

October 30, 2026
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Reply from The Hyde Group

Hi Cassandra, that's great to hear. Thank you for taking the time to leave your review. Kind regards, Louise

Rated 1 out of 5 stars

After 5 years of living at Spring…

After 5 years of living at Spring Acres, I am extremely disappointed with the ongoing problems and lack of accountability. Issues began from the very start, including roof defects and water leaking through the ceiling. Despite repeated requests for repairs, these concerns have been ignored, and I have been passed from one person to another without a satisfactory resolution.

I am equally disappointed with the sales office and the standard of customer service. More recently, builders hit my fence with a digger and denied responsibility.

The lack of communication, professionalism and willingness to resolve issues is unacceptable. After 5 years, I expected far better. Based on my experience, I would not recommend Spring Acres.

October 29, 2026
Unprompted review
Rated 5 out of 5 stars

professional job done

To have a professional explanation about the problem and a clear solution.
Also the worker pleasant and polite maners....

October 17, 2026
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Reply from The Hyde Group

Hi Hernan, we are glad you were happy with your experience. We appreciate your feedback about our team. Many thanks, Leah.

Rated 5 out of 5 stars

Good Work

Polite., courteous and efficient.

October 26, 2026
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Reply from The Hyde Group

Hi Patrick, thank you for your 5* review. Many thanks, Leah.

Rated 5 out of 5 stars

Great service

Great service. Arrived on time.
Very polite/efficient workmen.

October 27, 2026
The Hyde Group logo

Reply from The Hyde Group

Hi Gillian, thank you so much for taking the time to leave your review. Many thanks, Leah.

Rated 5 out of 5 stars

Excellent work

Excellent work, very caring, understanding, polite, worked really hard, didn't rush. ☆☆☆☆☆☆☆☆☆☆☆☆,☆☆☆☆☆

October 27, 2026
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Reply from The Hyde Group

Hi Margaret, I'm so happy to hear you were satisfied with our service. We appreciate your review about our team. Many thanks, Leah.

Rated 5 out of 5 stars

Hyde and Nadia - Excellent

Hyde, and specifically Nadia at Riverside Square in Canterbury, have been excellent. The communication, care and consideration taken over our apartment was very impressive and we can’t recommend Nadia highly enough. We are extremely happy in our new home - thank you.

September 19, 2026
Unprompted review
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Reply from The Hyde Group

Dear Katherine,

We are so glad you enjoyed your experience and feel incredibly happy in your new home. It is wonderful to hear that our team provided such attentive communication and thoughtful care throughout your transition. We truly appreciate your kind feedback.

Wishing you many wonderful moments and memories in your new home!

Warm regards,
Hyde New Homes

Rated 5 out of 5 stars

Highly Recommend

Not only is our home beautiful and everything we wanted, but the staff/ company have been amazing from start to finish. We dealt with Ann, who kept us updated every step of the way, was very helpful and made completion day so special! Could not thank her enough!

August 27, 2026
Unprompted review
The Hyde Group logo

Reply from The Hyde Group

Dear Beth,

We are so glad to hear that your new house is everything you hoped for and that our team provided such wonderful support throughout the process. We are especially pleased that you felt well-informed and that your handover day was made to feel so memorable. Thank you for sharing this lovely feedback with us.

Wishing you many wonderful moments and memories in your new home!

Warm regards,
Hyde New Homes

Rated 5 out of 5 stars

Getting house easy

Very efficient communication. We were made aware about next steps and what needs to be in place to achieve the final goal.
The process from the beginning was very smooth.
Friendly team, Savjem was very knowledgeable and helpful.

August 28, 2026
Unprompted review
The Hyde Group logo

Reply from The Hyde Group

Dear Dominika,

We are happy to hear that your experience with our team was so positive. Thank you for taking the time to share your feedback. We appreciate your kind words about our clear updates, smooth process, and helpful support.

Wishing you many wonderful moments and memories in your new home!

Warm regards,
Hyde New Homes

Rated 5 out of 5 stars

Very professional knew his trade well

Very professional knew his trade well . Very polite a credit to himself and to Hyde

October 2, 2026
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Reply from The Hyde Group

Hi Ian, that's really good to hear. Thank you for taking the time to give your feedback. Kind regards, Louise

Rated 5 out of 5 stars

Lovely experience my husband and i had

Lovely experience my husband and i had. Ann was so accommodating and the loveliest of persons

August 6, 2026
Unprompted review
The Hyde Group logo

Reply from The Hyde Group

Hi Emmanuella, that's wonderful to hear. Thank you for taking the time to leave your review. Kind regards, Louise

Rated 5 out of 5 stars

Hyde Plumbing Repair

Had issues in past. Repairs not always carried out in a timely fashion. But this time Liam, came to sort out plumbing issues and provide Ist Class Service. Kitchen Taps and Under sink piping repaired . It was all done very quickly, cleaning and the operative left everything working well and tidy Much Appreciated.

October 13, 2026
The Hyde Group logo

Reply from The Hyde Group

Hi Penny, I'm so pleased to hear that Liam did such a good job and you were happy with the work. Thank you for taking the time to leave your review. Kind regards, Louise

Rated 5 out of 5 stars

Lovely young men

Lovely young men, very polite and respectful. The job was done well.
Thank you!

October 13, 2026
The Hyde Group logo

Reply from The Hyde Group

Hi Mitsie, thank you for taking the time to leave your review. We are so glad you are happy with the work completed. Many thanks, Leah

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