iCasque.com Reviews 

AVOID THIS COMPANY!!! Placed order (#1567412) for my limited edition motorbike helmet HJC RPHA 1 V2 Carbon Funky Diablo MC8. Did order early August with promise of delivery mid October. Now sent Icasque email to update the status of my order, as the delivery is two weeks late. Couple of hours and got email reply that they arent able to fulfill the order! On top of this they let me know that refund isnt possible because of local court has placed them into into court-supervised reorganisation proceedings (redressement judiciaire). Only option they try to provide is alternative helmet which I dont want. I have contacted PayPal and work to get my 1000€ back. AVOID THIS COMPANY!!!

Terrible ego filled customer service. What a shame! Would not recommend.

Amazing customer service! I had a question about some replacement parts for my helmet, and Jeremy responded within minutes to my email with exactly all the information I needed. I would highly recommend these guys!

icasque Asks the seller to pay for returns to France! Never again will I purchase from this company! Defected alpinestars boots!

I have a HJC V10 helmet which didn’t fit me as well as I liked so I ordered smaller check pads. They are extremely hard to find online in the uk so ordered through iCasque, they had them in stock a delivered them within a week. Great service. Thank you.

Bought a HJC V10 tami MC2. Difficult to find in this country so bought it from them with a 8bweek delivery date. They asked if I understood this but as no one else had them I went ahead. It arrived 4 weeks early with no extra tax or duty charges and communications were exceptional. Make sure you know what size you need or expect to carry the return charges. Overall very happy with the service the item, delivery and communication.

Very good store and professional staff.

They helped me sort out a part of an HJC helmet that would require weeks of waiting as you cannot find it anywhere on the market. It was dealt with quickly and free of charge.
This is a true blessing.

Thank you very much Team iCasque.com

Unbelievable service.
A company should be judged on how they deal with problems.
Giorgia who works for the customer care team could not have helped anymore than they did.
As soon as I asked about a problem, it was solved quick, kindly and positively.
Thank you so much, you've saved me money, time and stress.

Very easy and quick. Highly recommended

I was really surprised. They had the jacket I couldn’t find anywhere in my size. And it was a bit cheaper here. What surprised me the most - delivery to Romania took about 3 days (compared to Motardinn, who shipped 9 days ago and my products still haven’t arrived yet). I’ll definitely buy most some more of my equipment here.

There are a few issues. I paid extra for DHL, hoping it would be quicker, but it's actually slower than their standard delivery method. One package sent with Cronos arrived before the DHL delivery, which left on the same day.
There are very slow at replying to returns requests.

Good website, easy to use, good price, fast delivery, thank you.

Perfect as always! Thanks

Helmet is great really. Light weight and beautiful. Only why i give 4 stars is because the pinlock is not include.

Great helmet, good value, and prompt delivery

Do not waste your money with this company! The photos on their website doesn't match the item you get and when you want to return it, you the customer has to pay return postage to France and they won't refund you the original postage you paid.

I just bought some Furygan gloves from Icasque. Given they are based in France I was a bit concerned about getting hit by import duties and tax so gave them a quick call. They assured me all that was included in the price and they gave me some good advice on choosing the right size. Gloves arrived a few days later. All very good!