Doesn't connect
Doesn't connect, support is intentionally slow so that your journey finishes before support has chance to “resolve” the issue.
June 14, 2026
Unprompted review
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2.3
Poor
7 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Almost never works.
July 26, 2025
Unprompted review
Absolutely unusable on south eastern…
Absolutely unusable on south eastern trains, May as well not be provided
March 19, 2024
Unprompted review
Awful
Awful - never works in LnR trains. Old system used to be good. Support is non existent or st least they can’t solve anything!
April 17, 2023
Unprompted review
Slower than snail and weaker than weak
How can absolute sh#te like this be allowed? The Internet on the train has never worked, yet I bet they have signed a multi-million pound contract with thameslink to "in theory" have Internet on their trains. Cr#p partnerships like this is why train fares are so expensive and the experi3nce is so dismal. Give your heads a wobble
February 28, 2023
Unprompted review
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I take the 757 Green Line bus daily…
I take the 757 Green Line bus daily from Luton to London and back. The Icomera WiFi doesn't work at all half the time. And when it does, it sometimes cuts out after 5 or 10 minutes. It never works longer than half hour, and you have to be lucky to get that long.
November 11, 2022
Unprompted review
Icomera - WiFi service on EMR very seldom works - complacent CEO, asleep at the wheel
Icomera is the WiFI provider on certain EMR routes. It invariably never works. If you complain to EMR staff they will you that however bad the WiFI is on other EMR services, the Icomera service is the pits (true). I have complained to Icomera senior management, including the CEO, who tell me that is a wonderful service - nonsense. Why does the woeful EMR management put up with this? Truly awful service.
January 24, 2022
Unprompted review
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