Would leave zero if possible. No idea over the phone. Couldn't organise a proverbial drinking session. Cant take items back personally - have to get them picked up. Then the time they give you is "e... See more
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See what reviewers are saying
online ordering so easy, next day delivery, hats not to like.
I have dealt with Ideal Bathrooms for many years, they rarely have no stock of the items I require, are always helpful and have dealt with any issues that have arisen quickly.
I contacted Ideal Bathrooms as there had been an issue with a delivery ordered from another company. I had contacted said company on numerous occasions, so in desperation decided to go direct to the s... See more
Company details
Written by the company
Call us Idealists, but we think everything should be perfect – or at least as close as is humanly possible. As the UK's No.1 we believe our service should be a shining example to the rest, where nothing is too much trouble and promises are always kept. Over the last 40 years we've learned what our customers want, the pressures you're all under and understand how tough it is out there – and we'll do everything in our power to help you succeed.
Contact info
1 Arnold place, MK1 1FD, Milton Keynes, United Kingdom
- 0800 634 2600
- NewOrders@idealbathrooms.com
- www.idealbathrooms.com
3.8
Great
32 reviews
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Replied to 100% of negative reviews
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Would leave zero if possible
Would leave zero if possible. No idea over the phone. Couldn't organise a proverbial drinking session. Cant take items back personally - have to get them picked up. Then the time they give you is "earlier than we allow so the driver has gone 30 miles away" and will be with you much later". Useless, absolutely useless
June 19, 2026
Unprompted review
Reply from Ideal Bathrooms
Hi Steve,
I’m really sorry to read about your experience This clearly hasn’t gone as it should, especially around the collection arrangements and the driver timing. I completely understand how frustrating that must have been.
We’d really like the opportunity to look into this properly and understand exactly what happened, as this isn’t the level of service we aim to provide.
If you’re happy to, please could you contact me directly at Hayley.chalk@idealbathrooms.com or 07702723130 with your order details, or reply here and we’ll reach out to you?
Thanks for bringing this to our attention . We’d really like to put this right.
Damaged bath and zero customer service
Not so ideal regarding a failed delivery. Ordered from Plumbworld but was shipped direct from Ideal bathroom, it was a replacement bath. Got a call from Ideal the morning it was meant to be delivered from a friendly lady saying the bath had been damaged and they can't deliver and instead would be Monday (this was on a Thursday morning), the bath was a replacement for a single mother and 5 year old as she has a cracked bath so can't use. I then called back and asked if it could be for a Friday delivery or even Saturday delivery but no one bothered to even call me back, chased Plumbworld who were good to be fair and they also couldn't get it delivered sooner, they said they can't get it from another depot, all the vans were returning, don't do Saturday delivery. Literally zero effort on their part on something which was 100% their fault, very poor customer service, very disappointing
April 23, 2026
Unprompted review
Reply from Ideal Bathrooms
Thank you for sharing your experience, and we’re very sorry to hear about the inconvenience caused. We understand how frustrating and disappointing this situation must have been, particularly given the urgency of the replacement. While we did contact you as soon as the damage was identified, it’s clear that our follow‑up and communication did not meet expectations, and for that we sincerely apologise. This feedback is being reviewed internally so we can understand what went wrong and ensure we do better in future. If you’d be open to it, we’d welcome the opportunity to discuss this further and see how we can help. - Hayley (Customer Care Manager)
As usual Perfect
As usual Perfect! service from A to Z. Either sales, rep, drivers, warehouse or accounts.
Thank you!
March 2, 2026
Easy company to deal with
January 5, 2026
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Always carry good stock volumes
Always carry good stock volumes
delivery service you can rely on
January 2, 2026
A pleasant company to deal with
I have dealt with Ideal Bathrooms for many years, they rarely have no stock of the items I require, are always helpful and have dealt with any issues that have arisen quickly.
December 1, 2025
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As always nice and easy.
April 30, 2025
It's always easy ordering and the…
It's always easy ordering and the delivery drivers are exceptional
January 2, 2025
wrong quantity of items supplied.
January 2, 2025
Reply from Ideal Bathrooms
We sincerely apologize for the inconvenience caused by the incorrect order quantity due to a system error. Our customer service team has promptly contacted you this morning and successfully rectified the issue.
Thank you for your understanding and patience. We are committed to continuously improving our systems and services to prevent such issues in the future.
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Efficient
Efficient
They had the items in that we wanted and needed quickly and delivered on time to us.
October 31, 2024
What a absolute bunch of clowns
What a absolute bunch of clowns, ordered items, was sent email saying being delivered on next day, sat and waited in ALL day nothing turned up. Spoke to company who stated it will be here following day sat and waited again. ..Guess what F*** ALL turned up now coming in 3 days time. What a S*** company. Apparently their system doesn't read my postcode properly....YEH RIGHT, just admit your a company who doesn't deserve to be trading and its useless
February 9, 2024
Unprompted review
Reply from Ideal Bathrooms
Hi Alan,
We apologise for the inconvenience this delay has caused. This issue has been raised with the appropriate departments and we are now aware of the issue that has caused this and are working on a solution to ensure that this doesn't happen again.
Kind regards,
Ideal Bathrooms
Goos quality products
Good customer service, quick delivery and good quality products.
February 1, 2024
Delivered Quickly & Efficiently
January 31, 2024
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Bad service regarding collections etc
November 30, 2023
Reply from Ideal Bathrooms
Hello,
Thank you for taking the time to share your feedback with us, I'm sorry that you haven't had a good experience with our collections process. I belive one of our customer services managers should have just called you to discuss if there is anything we can do to improve this. We hope that your next experience with collections is a more positive one.
Kind regards,
Ideal Bathrooms
The ignoramus you got driving around…
The ignoramus you got driving around aylesbury in van KN72UNR is going to cause your company alot of trouble.
September 14, 2023
Unprompted review
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