I was trying to use this service and I can't cancel online even though they mention it should work, but it does not. The service barely loads / functions on the website with broken images and t... See more
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U did an excellent job In notifying me monthly regarding 20/20 eye care network data breach (1/21/2021 notification). U stated each month for 1 free year that no compromising info against me was... See more
Please beware, you are billed yearly and the service is difficult to cancel with this company. I did not want to renew as I subscribe to identity monitoring under a different company. You are not prov... See more
I would rate the representative, Nicole ☆☆☆☆☆. She handled my issue professionally, efficiently, and promptly. However, the wait time on hold was long, all three times. My call was dropped twice.... See more
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Company details
Written by the company
IdentityForce is a leading provider of proactive identity, privacy, and credit protection. For over 40 years, we have consistently delivered top-rated personal security solutions.
Contact info
111 Speen Street, Suite 304, 01701, Framingham, United States
- 1-877-694-3367
- memberservices@identityforce.com
- www.identityforce.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Worst Experience
I was trying to use this service and I can't cancel online even though they mention it should work, but it does not.
The service barely loads / functions on the website with broken images and the speed of a modem from the 80s.
I am so absolutely disappointed with this service and I have to now spend the time on the phone to make a call.
Avoid at all costs.
Identity Force put another person‘s name on my email and home address account— sent me refund checks in that person‘s name
Identity Force put another person‘s name on my account, including my email and home address, and I worked for months to get it removed. Then they sent me refund checks in that person‘s name. The Customer Service, the only ones I could get a hold of, is in South Africa. They could care less if I had a problem or not. I filed a complaint with the Better Business Bureau and per an email I just received from Better Business Bureau, the company never responded to them. You’ve been warned.
The WORST CUST. SERVICE IMAGINABLE !!!
This company is a complete joke !! You upload information for them Credit Cards etc and then you cannot access the info you uploaded or their reps are too incompetent to show you. That is scary. Now for over 2 days and I cannot even log in to my account. The screen just buffers. The reps are ABSOLUTLY useless!! They lie and say they will call back and never do. After well over an hour wasted with two inept people I asked for a Supervisor. THERE IS NONE !!! Finally one guy said he could only have the Supervisor call me back today at 11am - It is 7pm now and no call. I am reporting them to the BBB where I see they already have a bad rating. Now I know why !!
DO NOT SIGN UP
Good luck ever getting this scam of a company to remove your account. I mistakenly opted into this service because my company paid for it. Right after signing up, the spam emails started flowing in, and right away, I tried to cancel my account. Nope. Here we are 6+ months later, 5+ calls to their customer service, and I'm still receiving emails from them about my credit score or other spam! Here's what will happen next: someone from their company will respond with a canned response that includes them saying to call their 800 number; after that, I will call, and nothing will happen. DO NOT SIGN UP FOR THIS SERVICE
The Worst!
I was a paying costumer for years, with a family plan. The one time I has the misfortune of having a serious breach ID Force failed miserably. All my accounts were hacked. For about two weeks I had to change passwords, close accounts, file claims with vendors, etc. I never received one notification from ID Force.
Worst than that when I called to get the story. I was put on hold, referred to other departments, promised callbacks, on and on. I was giving a “case number” and several names “specialty agents” , all who promised to get back to me –never did- till this day. I finally just decided not to renew my service.
A waste of money, years of payments, and the most I ever got for my money was emails alerting me to sex offender within 20 miles of me.
No Customer Service response - Three weeks
I have called them twice about an issue to add my wife. The customer rep keeps saying they have a backlog and somebody will call me back in 24-48 hours. No one called me back and there is no way to talk to a manager.
I even emailed their customer service who has not responded back to me in 7 business days.
Their website still points to Sontiq. This is such a terrible setup.
My experience with Identy Force
They do what they say when you buy the product. I get absolute confidence that they keep my ID safe. Well worth the money to have peace of mind.
was confused by an email they sent
was confused by an email they sent, but they responded quickly and cleared it up!!!
Keeping me well informed and updated on…
Keeping me well informed and updated on my online presence
They have you covered and protected
I enjoy knowing that they are looking out for me and that they provide me with emails letting me k ow all is fine
Excellent communication.
Confidence and assurance.
Gives one a feeling of confidence and assurance that personal data is protected.
I chose identityForce because…
IdentifyForce alerts me to unusual occurrences in my accounts and I can call if I need advise.
I've been contacted when there was an…
I've been contacted when there was an unusual purchase. They seem to be very much aware and keeping tabs on my account. I appreciate their constant review of all activities.
The useful information I received.
Comfort in a frightening society
I read about identity force in a retirement magazine from the office of personal management.I felt comfortable with their annual fee and I have a sense of confidence having them monitor me. I highly recommend Identity Force.
Knowing that I am OK
I can rest easy knowing that IdentityForce is at work 24/7. IdentityForce has a great way of communicating and keeping me informed.
Great protection
Any time there is a questionable event on my credit file, I am notified of it. They give me options to handle any situations.
30 day free trial, SCAM
Signed up for a 30 day free trial, but woke up the next day to find out I had been charged for a month of the service. My bank account is now overdrawn thanks to this scam of a business.
EDIT: Called customer service and was promised that the billing department would call me back that afternoon. I haven’t heard from them at all. The customer service agent said that it was probably just a 24hr authorization hold and would go away, but it’s been over 48hr and it’s still there. Do not trust this company.
You kept me safe.
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