Identogo Reviews 

I had my first set of fingerprints completed at an Identogo facility as I'm trying to get licensed as a social worker in Indiana (I live out of state). About 3 weeks later, I received a letter from the state saying that my fingerprints were rejected due to poor quality. Therefore, I followed the directives given and went online attempting to schedule a retake as it was supposed to be done for no cost. Unfortunately, I've tried to schedule an appointment for over 2 weeks and every time I tried, the website was down. I waited on the phone for hours to get in contact with someone twice, only to be told each time that I would be unable to schedule a new appointment until the website is fixed. They gave me no timeline and said there was nothing they could do. I tried several times to make an appointment and finally ended up going to another company and paying another $40.00. I am hoping these finger prints will go through as this process has been a nightmare. I am now out of a lot of money because of this company and they have done nothing to help me. Very disappointed in their service and if you need finger prints for something out of state, I advice you to go with another company.

My experience with the IdentoGO system has been highly problematic. After being provided with vague address information, I faced significant difficulties verifying the location, including multiple lengthy wait times on hold and being directed to incorrect facilities. Furthermore, when I arrived at the AAA location, the system repeatedly failed to process my information, resulting in errors. Given that I have been unable to reach their support team despite multiple attempts over four days, I am concerned about the reliability of this agency. As it is now requiring me to pay an additional rescheduling fee due to these technical failures, I would strongly recommend that ShiftMed consider transitioning to a more efficient and responsive fingerprinting service provider.

Took fingerprints 5 weeks ago. Failed to read twice. Website status never changes. Customer service agents are clueless when you call and just keep brushing you off, they don't know anything. I need my prints and background check results for my job license. They are just sitting there unprocessed. Will be losing my license application fees soon because this company is so horrible. ($869) NYC TLC should stop doing business with this company. Report to your state Attorney General's office.

The one in Pearland Texas, has a rude staff older white lady. She tells me to put my phone and purse away. I said ok I got to unlock my card right fast. She tells me to go sit back down and told the hispanic lady to come up. I said what because I had to unlock my phone. She didn’t say nothing to the lady about having her purse or phone. The lady pulled out her phone during service and she said nothing at all. Then she get back to me and say put phone and purse in the chair and the lady had her purse on her at all times nothing was said. So I am pissed right now about to explode because I am tired of the bs. The so I pull my phone out to unlock my card and she tried to make a scene saying no phones during services. But you just sat there and let the lady have her phone out and purse. But I unlock my card for payment and it’s a problem. Sitting there trying to play victim trying to make it seem like I’m not following the rules. But you only allowing certain people do certain things, bs not today lady. Her attitude is horrible and she talk down the African Americans. This the second time I been to this location. The first time I saw how she was talking to other African Americans against other race and it pissed me off. I had the younger girl the first time and she was friendly and very respectful. When I saw it was just her in the office I wanted to turn around. I would not recommend this location. I never go back to this location.

I’ve used identogo for TSA, for REALTOR® licensure, but the most recent time when I tried to go they have now cut their hours to 8 to 5 Monday through Friday closed an hour for lunch everyday, so it’s very difficult to get in there without having to take time off work just to go get fingerprinting. The state of Tennessee requires you to use identogo, and then identogo makes it nearly impossible to get in and use their services. When you call you can’t get through, when they finally return your call six hours later, they’re rude and unhelpful and essentially tell you you’ll have to call somebody else and then call them back. All the codes that the state of Tennessee gave me to utilize, Identogo is telling me are not valid codes and that they can’t give me any information on any identogo sites' services or hours until I have that code.

I wouldn't even give it a 1 star - their system is 100% AWFUL. There is a comprehensive system but NO CHANCE of ever talking to a person or getting help with resolution with receiving my results. The test location was acceptable but Identogo is completely unacceptable.

Total CRAP we're absolutely stuck with now. Since states wrapped their NORMAL fingerprinting with out-of-pocket nonsense. Guess they need the money!
Bad enough fingerprinting costs around $70... Places like THIS have reduced to KIOSKS so you wait around for almost 4--HOURS - INSTEAD OF normal **appointments** with ACTUAL human that took LITERALLY 5- minutes! The Frig?!
They obviously DON'T CARE otherwise they'd ditch those idiot "kiosks" for ACTUAL HUMAN services.

Terrible terrible experience on the phone by their customer service representative. All I needed was a link for being under 18. That’s all I needed. I asked them this on the phone, they said there is nothing they could do and they “didn’t know what to do”, I said I was pointed to them by my employer, they told me to basically figure it out by myself and hung up on me. They talked to me like I was genuinely stupid, yet their own customer service representatives didn’t know what to do! I finally asked ChatGPT where to find the link for under 18 and a literal ai pointed me in the right direction when their own representatives (who hung up on me) could not. Terrible + pathetic service! Don’t waste your time calling them, the operators are terrible and don’t even know their own company yet I could find the answer by going to CHAT GPT. Don’t bother calling them.

I’ve scheduled 2 separate appointments with their location in Leominster just for me to show up and get met with a locked door and nobody inside. Absolute joke of a company, DONT GO.

I would give a zero if I could. I scheduled an appointment to get fingerprinted for an education job, showed up, and the place has been abandoned for at least several weeks. It was the 27733 John R Rd, Madison Heights, MI location and multiple other people experienced the same with no phone number to call or way to alert them. Purposeful negligence.

Went to scheduled appt for prints in Dunmore, elderly gentlemen working, had to do my prints twice, kept saying my fingers were to tense, no the machine kept saying incorrect as you were rolling my fingers. I get home got email, i need to reschedule, prints didnt go through.. Do not recommend Dunmore location for IdentoGo. No i have to wait one more week to get them done at another location.......

I am writing to formally report a highly concerning and unprofessional incident that occurred during my scheduled appointment today.

During my interaction with a staff member, whom I had informed about my Autism to ensure clarity in communication, the encounter became unexpectedly adversarial. The employee made several inappropriate and unfounded statements, including an assertion that I had failed previous fingerprinting tests years ago. I must clarify that this claim is factually incorrect; my past employment with the Department of Defense required successful completion of such screenings, which I passed without issue.

Additionally, I brought to the employee's attention a medical condition involving a broken finger, explaining the need for a gentle and adjusted approach during the fingerprinting process as I cannot bend my fingers significantly. Despite this request for a reasonable accommodation, the staff member refused to proceed as requested. I was then directed to another colleague who, I am pleased to report, was able to complete the fingerprinting flawlessly and with the necessary care and consideration.

Adding to the distress of the situation, the initial employee made an entirely unprofessional and unsubstantiated remark, stating that my employer would not hire me as a consequence of our interaction. Her demeanor throughout the appointment was consistently rude and hostile. She also made an inaccurate accusation, claiming I had "snatched" my identification from her, when I merely retrieved it.

This experience was deeply unsettling and I believe the staff member's conduct demonstrated a lack of professionalism, empathy, and included inappropriate remarks concerning my disability and employment history. I respectfully request a thorough review of this matter.
And this was at the Cherry Hill, New Jersey location .

Drove 40 min to my appointment for it to be closed. No sign. No phone call or email canceling. Apparently the systems were down. So I reschedule, Just showed up to my appointment again. Systems down! People take off work and have responsibilities. Stop wasting people's time!

Had an appointment and arrived 10 minutes early. Sat and waited them they took someone who was late for their appointment before me. I had to leave. Made another appointment and arrived 10 minutes early to be told their system is down and there are 4 people ahead of me. I wasted PTO time and gas twice now. It's also holding up a new job position.

Website has very little if any information. Bottle neck system with poor employment and clearly no accountability. Zero staff, zero functioning open appointment slots. No information on scheduling.

This experience has literally been like what i imagined hell to be like. I simply went to exchange my license from an out of state to a nj license. The experience at this site was subpar, anytime I didn't understand a new process being from out of state I was given major attitude for not knowing. Then im told I have to verify info with a third party company who's price has changed numerous times during this process from 39 to 59 to 94 & back to 39. The phone called questioning this to Indetogo resulted in being hung up on & receptionist not being able to answer this call. Mind you the call quality on my end resulted in myself hearing each word I said echoed 3 times before I could speak the next & the representative telling me she been answering calls all day. This is truly Hell.

The majority of time when I called the customer service number to check on my twit card the people are very rude and nonchalant and don’t wanna be bothered with you. They could care less you called for information about your twit card. They don’t know much.

On the positive side, my results came back quickly, in fact the same day I had the prints done. My problem was with scheduling. I had been trying to schedule and reschedule appointments to have my fingerprinting done at a location in a AAA office within 7 miles from me. Every time I scheduled, I then received an email letting me know my appointment had been cancelled due to a change in the “operating schedule”. This happened 3 times. I finally called the AAA office. They let me know their equipment had to be replaced, it has come in, and they have their IT person working on it, but they had no idea when it would be up. I rescheduled at a self-service kiosk in a town about 35 minutes away. I get there, and an IT person is trying to work on the equipment. The server was down. He emailed Identogo to ask when it would be back up. They told him not until 4:00 or 5:00 pm that day. He gave me his name and office number and told me to call in the morning to see if it is up so that I don’t waste a trip if it isn’t. I am in childcare and needed these fingerprints done. I was able to get them done the next day, but I feel I wasted a whole week with this. I will add that I have always been treated well by the staff at these sites. They have been helpful and courteous.

The customer service number does not tell you that your fingerprints have been rejected. Only tells you they have been submitted. Only recieved voicemail stating need further papers completed. Call back and can't get person on phone. The site says prints rejected online. Does not match what the phone number says. Waiting for over month to get my approval and I'm back at starting point!!!!!

Identogo is terrible about getting your documents to you in a timely manner. The people that work in the distributed offices have no understanding about who to call if help is needed, and when you call the customer service line, you wait for hours on the line waiting to talk to a human being. Do not recommend and I will never use them again.