IDSystems Reviews 126

Great service, from first stepping into the showroom to seeing the sliding doors installed. Everyone during the process was polite, friendly and super helpful (from sales to installers). So glad we chose ID Systems.

ID systems are excellent from start to finish. They do exactly what they tell you they will do. On time. No surprises. I’m an architect and work with many subcontractors and ID are the best. Used them 3 times now and will do again.

We had seen the doors online and then went to the showroom in London and were hugely impressed by how easy they were to slide. Everyone we dealt with was so helpful and our builder was very impressed by the fitters who came to site to install everything

IDS were recommended by my Architect as they specialise in thin profile sliding doors. From the first contact right through to the installation last week they have been superb and we are highly delighted with the final product.

Outstanding from start to finish!
We drove to the Norwich showroom, met Lucy, who was really welcoming and very helpful. Seeing and feeling the sliding doors and windows helped us decide immediately. Survey was booked and again most helpful when he came to see us. The only down side was the wait for manufacture, 12 weeks, which did delay our extension but, we were happy to wait. Paul & Simon came to install 3 windows and our sliding doors and we could not be happier with. They were amazing, professional but friendly and very efficient. We are over the moon with the quality and the finished look.
We can’t thank you all enough and would highly recommend.

We contracted ID Systems to install bi-fold doors. We chose them for the quality of the product. From start to finish they were outstanding, professional and thorough. A big shout out to our installers Paul and Lewis, and to Lucy in the Norwich offices who was very patient when we were being indecisive. We are so glad we went ahead.

Really really pleased with our sliding doors. We saw ID Systems at the London Home Building Show and loved how the doors looked and from there the process was relatively smooth. Everyone we dealt with was so helpful and the site team were very good and they liaised with our builder so well!

We are very satisfied with our new EDGE2.0 sliding door.

We visited 6 different manufacturers/showrooms and I’m so glad we’ve chosen IDSystem in the end.

The product is very solid, well made and has a sleek design.

Costumer service has been responsive and helpful (special thanks to Lucy and Claire).

We’ve chosen the gun metal Grey (DB 703) textured colour that required a longer lead time but it definitely was worth the wait. The delivery and installation has been done within the agreed time.

Additional note, IDSystem has a pretty decent size stand at The Building Center in London WC1E 7BT, where you can see their products, it’s been very handy for us going there and test the product before committing to the purchase.

In a nutshell: strongly recommend IDSystem for the high quality product and top level service.

At the Norwich showroom, Ryan was professional and helpful and made selection and ordering a smooth process.
The fitters were friendly and worked with our builders and around us as we were still living on site so that we were not inconvenienced.
The windows, bifolds and doors have not disappointed in terms of quality and look amazing. We are looking forward to the completion of the rest of our building project so that we can start to enjoy them.

The epitome of professionalism - incredibly high quality products, carefully managed processing of orders and exceptional communication. The site team are careful, precise and as a result the finished/installed product is nothing short of perfect. Can recommend highly enough.

The level of service from ID Systems stands 'head and shoulders' above what I've come to expect in recent times.
Their team is expertly trained, professional, integrated, and accessible, providing a seamless service at every stage from planning to manufacture, to installation and after-care. Communications by phone are welcoming and supportive (no bots!).
I thoroughly recommend this national company having scored all their services to my contract a considered 10/10, without hesitation. They are a rarity; all credit where credit is due.
Richard.

Our experience with ID Systems exceeded our expectations from start to finish, and we would wholeheartedly recommend them to anyone seeking high-quality glazing paired with exceptional customer service.

From our initial enquiry through to installation, the service was outstanding. We truly appreciated the time, advice, and support provided throughout the process; at no point did we feel like an inconvenience, and every question we had was answered promptly and thoroughly.

The team were professional, knowledgeable, and an absolute pleasure to deal with. A special thank you to Steve, who led an exceptional team of fitters and installed our sliding doors to an outstanding standard—completely transforming our space.

Thank you again to everyone at ID Systems.

IDSystems supplied and fitted The Edge2 sliding doors with corner glass return, a fixed window and roof light. We choose the Edge2 due to its 20mm sightlines as the width of our window opening was quite narrow so did not want to lose light with frames. What was installed was better than we hoped for and from a distance it appears like a wall of glass. From sales, surveyor, CAD team and fitters it all went smoothly. Any issues were quickly overcome. Just bear in mind the lead in times which are not insignificant in to your programming.

Wow, worst customer service I have experienced for quite some time. We chose them for their advertised awards and pretty solid reviews (though we should have paid more attention to the considerable number of complaints about customer service). In short, they bait-and-switched us with a promise (in writing) of a delivery date and then after a month of them faffing about (it took them a month to turnaround the site visit to a formal quote, and often a week to respond to enquiries). Then, when they probably thought that it was too late for us to change suppliers, they told us they were delaying our order by a month. Avoid unless you have lots of time and money to spare.

We had a great experience with IDSystems. Their Norfolk showroom impressed us, and the Sunflex 75e folding doors we purchased are stylish, high-quality, and a huge upgrade. Communication was excellent, and the installers were careful and professional.

We purchased 6 panel Vistaline doors, a matching 3 panel window and apex glass. Fantastic product and I am delighted with the doors, they are excellent, I love them.
The whole process from viewing the doors, to the sale process and then fitting was extremely professional.
I can not fault IDSystems and have no hesitation in recommending them as a brilliant provider of windows and doors.
They are not the cheapest, however having done a lot of research, they are the best!

Great range of products. The order process was smooth and communicative and the fitters were professional and friendly. We're very happy with our new doors and windows.

I had two sets of sliding doors and a roof light fitted. The quality of the doors and their installation really is outstanding - I am extremely happy with the finished product. The slimline sliding doors really look amazing!

This is the second time we've used I D Systems for a project of ours, the team worked so hard when they were on site to get everything sorted and we couldn't be happier with the doors. Thank you!

Great product, excellent quality
Installation was quick