Igoldencnc Reviews 

I liked how much information iGoldenCNC provides about its CNC routers and laser machines. The wide range of equipment made it easier for me to compare options for woodworking and cutting needs.

I found the machine options easy to compare, and the product information helped me understand which CNC equipment suited my work.

I purchased a 3-phase industrial laser machine from iGolden CNC.
However, the machine that arrived was not what was ordered.
Instead of a 3-phase machine, I received a 220V single-phase machine, which is not allowed in the EU for systems above 3.6 kW.

The internal wiring and labeling were also wrong (labeled L1/L2/L3), which caused the machine to burn and fail when installed according to the labeling. This was not a usage error, but a manufacturing and specification error.

I contacted the manufacturer and was asked to return the machine to China for repair.
I paid shipping and customs on my own because I had no other choice.

After months of waiting, the machine was supposedly repaired, but the machine has been kept in China for many months without being returned.
Meanwhile, the manufacturer refused to provide a legally compliant 3-phase EU configuration and refused a refund, even though the product delivered did not match the ordered specification.

Communication became more difficult, conditions kept changing, and finally the company stopped responding for weeks.
As of today, I have:

No machine
No refund
No usable technical solution
Lost shipping + customs costs
Lost time and production capability

This has been the worst purchasing experience I’ve had with an industrial supplier in 20+ years.
European buyers who need 3-phase or EU-compliant industrial machines should be extremely cautious.

UPDATE 6.1.2026
RESPONSE TO COMMENT DATED FEBRUARY 6, 2025

Thank you for your reply.
However, your public statement does not match the reality of our communication.

You write that you take responsibility and arranged a replacement.
In private messages, you repeatedly stated that voltage issues are not your responsibility and asked me to pay for upgrades, engineers, or shipping.

Key facts remain:

* I ordered a 3-phase machine
* A single-phase 220V machine was delivered
*Incorrect labeling caused the machine to fail
* I paid shipping and customs to return it for repair
* The machine has been in China for months
* Refund was refused
* Return shipping costs are still disputed
* No confirmed shipment date has been given

If your company truly wants to resolve this, the solution is simple:

👉 Return the machine via DACHSER at your cost and provide proof the machine operates correctly in european standard, or refund full payment and keep the machine.

I am still open to a fair solution and hope your public message reflects real action going forward.

Update 23.2.2026

The situation is still unresolved.

I have now been informed by the freight forwarder (DACHSER) that the customs re-export document expired on 31.12.2025 because the machine has still not been returned.

This may now cause additional customs or storage costs.

As of today:
The machine is still in China.
No confirmed shipment date.
No refund.
No solution.
Potential additional costs due to expired customs documentation.

I am still willing to resolve this professionally, but time continues to pass without concrete action.

UPDATE 7.4.2026

The situation is still unresolved.

Despite clear written confirmation of a 3-phase machine (AC 230V / 50Hz / three-phase), the supplier continues to claim that the issue is my responsibility and is now requesting additional payments for repair, customs, and shipping.

At the same time:

No shipment has been arranged
No confirmed shipping date
No tracking or transport details
The machine remains in China

The supplier states that the machine “can work,” but still does not confirm a true 3-phase EU-compliant configuration.

The discussion has shifted away from a technical solution to payment demands and general arguments about standards.

I am still willing to resolve this professionally, but currently there is no concrete progress toward returning the machine.

I bought a a 3000w lazer cleaner . When it arrived it didn't work , had missing parts , the assembly was dreadfully done , cooling hoses pinched , clips not tighten , connectors not engaged or not secured , missing nozzles, there was no instructions for use etc.. the after sale was very poor , I had to keep contacting every day for over a month to have them look into the problem remotely. The tech had no idea what he was doing but thanks that I had a computer guy to help him .
At the end I asked an extra 1$lens and they tell me I have to pay for it after all that happened and how they miserably failed .
I would not recommend this company to anyone.

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