IKEA Reviews 

IKEA refuse to deal with my complaint. I have checked and this is against my rights as a customer. Now 3 months down the line and kitchen purchased and paid for installation remains incomplete paying Ikea to complete. Multiple calls to Ikea ‘resolutions team’ who lie and refuse to do anything. Hold for over an hour then spend 30-40 minutes refusing to take complaint. They refuse to deal with complaint until kitchen completed but refuse to make arrangements to complete kitchen. They email or leave calls for kitchen engineer who just doesn’t respond and they do nothing. Onus is on me to continuously chase them up and they provide no assistance. I will seek to progress complaint via Retail ADR noting IKEA’s refusal to deal with complaint or complete kitchen installation which has been paid for months ago.

Further to my previous review in respect of the kitchen I purchased from Ikea and paid them for installation services which are incomplete following failures on ikea’s part, damaged items and incomplete works. I would note that despite repeatedly contacting Ikea to resolve over 2 months later I am still no further forward. Ikea make false promises or simply ignore my pleas for resolution despite repeated attempts at contact. Their installation team has refused to come back as they have other work….They have taken payment for works and refuse to complete breaching our contract. I have been left with a substandard and incomplete kitchen and am exhausted trying to get any resolution. Ikea refuse to let me raise a complaint as the work is incomplete and I am unable to get the work complete as they fail to acknowledge my complaint…I will be having to take alternate steps to try to resolve possibly trading standards due to the breach in contract. No doubt Ikea will add their generalised response as they have to all complaints to contact local area resolutions team…I have ….repeatedly ….and get nowhere. I would recommend not purchasing an Ikea kitchen but absolutely do not pay them for installation services.
A further bog standard reply from Ikea indicating they haven’t even read my review. Every single response is almost identical from them. Again this further evidences how unhelpful they are.

I bought an ikea kitchen 11 years ago which was fitted by there installers to the cost of about £13,000, the kitchen has a 25 year guarantee which should be great, Most of the draw fronts have started cracking and peeling at the edges, I have been told by ikea that this is due to being in an envirment with moisture and fat content so the guarantee does not cover this, they have completely overlooked the fact that this is a domestic KITCHEN with windows and a good extractor fan.

Be really careful of ordering a kitchen from IKEA in Portugal . So far our experience has been been totally unsatisfactory. The sales experience was as expected and they make a big play on saying they would send a technician around to check our measurements. Which they did and the technician agreed with our measurements and drew up a detailed plan.

This is where things went wrong. First of all the first delivery date was cancelled so the installation date was cancelled for 2 weeks away. Then when the installer came he didn’t follow the plan so put the kitchen in the wrong place on the wall. Then he informed me that he couldn’t complete as they hadn’t delivered the correct amount of boxes. A new date was arranged I altered all my appointments but then they pleaded with us to have a new date. So we agreed at cost to me. They didn’t turn up and couldn’t b3 bothered to inform us. They are now telling me that it will be over a month for the next installation date. For anyone thinking of purchasing a kitchen then please realise that after service is poor .

Worst service and customer service ever experienced. I purchased a kitchen from Ikea and despite paying them to take measurements they provided item that did not fit and damaged items. Mistakes can happen but I have now spent the better part of 1 month trying to resolve. I have been lied to, made false promises and patronised. I have spoken to 7 different people after holding from on average 40-60minutes. The last representative Teresa terminated the call when I asked her for a minute to check something. The kitchen planner Patrick (who took over from the original kitchen planner who couldn’t be bothered to return my calls) whom was happy to help when he was getting commission has also washed his hands of help despite me being told further planning was required to adjust for unit which does not fit. They have refused to provide me with details of where I can complain today despite someone previously advising that ikea would contact me following completion of kitchen which is expected probably sometime in 2040 at this rate. I have been advised that I need to call them when kitchen completed to be provided with an address to send my complaint with a timeline of events….you actually could not make this up…Further to IKEA’s response that customer service in my country would deal with my issue promptly if just like to update the fact that I am still struggling to get my kitchen issues resolved. This poor response is pretty demonstrative of the level of ikea customer service..where everyone palms you off rather than actually providing help or assistance

UPDATE: We eventually got this sorted, after IKEA (Eventually!) called back to tell us they had first given us the number for the wrong manufacturer. The serial number that they needed was not on the oven as they said it should be, but we managed to find it elsewhere and have a repair man visit.

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we bought a whole kitchen from Ikea Pisa 2 years ago. The oven just stopped working. It should have a 5 year guarantee. Ikea says to contact the manufacturer directly to arrange a repair, but the manufacturer wants a 9-digit code that is not on the bill/receipt or the oven door where it should be, so they will not come, even though we tell them the Ikea product number and name (40368765 MATÄLSKARE for term IKEA 300 inox).

Ikea meanwhile, have the order number (1433713177) on their account records of the purchase, including their product number and name - but they cannot or will not give us the number that the manufacturer wants. And they won't arrange the repair for us.

In any case - we bought the oven from Ikea not direct from the manufacturer! - it should be IKEA arranging for the repair, or replacement - we should not have to contact the manufacturer ourselves! Moral of the story: DO NOT BUY FROM IKEA - they avoid customer service responsibility!

We will now investigate LEGAL ACTION against IKEA for their avoidance of their consumer responsibilities...

Cancelled my order without telling me!!
Bought and paid for my kitchen, only to have them cancel parts of my order and not tell me, multiple items were cancelled and re-ordered after changing a delivery date - which was unnecessary in the first place, they cancelled an order for sold out items, did not tell me i had to repurchase them, my installation is coming up and now i don't have the kitchen i paid for! Extremely disappointed and frustrated with this experience!

Starting off we where told that if Ikea was going to install our kitchen. We would need to pay for a profesional measuring session which we did. Then after the session we returned and we were told Ikea would not install the kitchen we wanted and that we would have to get thrid party installers.

Next the kitchen we still ordered from Ikea was delivered with a defective fridge. When trying to return the fridge, customer service has been unhelpful and poor.

While asking about a clear error with their app I was treated rudely. The app clearly shows items are sold in a pack off two but instore we only found a single item at the same price we were treated rudely and not helped at all.

Lesson learnt if you want something that sounds easy use Ikea, if you want quality and something that is actually easy use anyone else.

I had such high hopes when I ordered my kitchen from IKEA, wanting exactly what I saw in their display. I trusted their designers when I said I wanted the same black cabinets. Instead, without any warning, I ended up with cheaper white cabinet interiors—something I never agreed to. I even had a microwave that was supposed to fit, but it didn’t. They told me countertops would be installed in 7 days—but that turned into over a month. In reality, I was left without a sink or countertop for more than two months. The stress, the broken trust, and the lack of care from a company I thought I could rely on has been deeply upsetting. I expected a smooth process, and instead, I was left with disappointment every step of the way.

Extremely disappointed with IKEA’s delivery service and customer support.
Our kitchen was due to be delivered on Saturday 13 June. After not receiving an updated delivery timeslot, we contacted customer services twice and were assured that the order was out for delivery and would arrive that day. I even took a day off work to be available.
After waiting all day, we called again and were finally told that the kitchen had never been loaded for delivery due to an internal mistake. We have now been told the earliest delivery date is Tuesday, which has delayed our kitchen installation and caused significant inconvenience.
The customer service we received was also poor, with staff being unhelpful and dismissive when we tried to understand what had happened.
The lack of communication, incorrect information provided throughout the day, and disruption caused have left us extremely dissatisfied. This is not the level of service I would expect from IKEA.

So disappointed with the way Ikea are misleading their customers with their "25 year" warranties on kitchens. It turns out my 2 year old kitchen is starting to fail on a few doors and amazingly this kitchen is now discontinued so I can't get any replacement doors or drawer fronts??? So the warranty is completely useless and Ikea don't care that I spend £5k on their units and doors thinking I was covered should I come across a problem. I wish I had never used them.

My experience with IKEA's kitchen installation service has been nothing short of a nightmare.
What should have been a straightforward kitchen installation turned into months of delays, contradictory information, missed expectations, and a complete lack of accountability. The first installation team visited in February and claimed that only a few tiles needed to be removed before they could proceed. We immediately completed the requested work and waited nearly two months for the next appointment. When the second team finally arrived, they did absolutely nothing and informed us that, contrary to what we had previously been told, all the tiles had to be removed and electrical outlets relocated.
This shocking level of miscommunication between IKEA's installation teams caused significant delays and unnecessary expenses. We followed every instruction given, only to discover later that those instructions were incomplete or simply wrong.
To make matters worse, after months of waiting and repeated attempts to obtain assistance, IKEA failed to provide any practical solution. I received no meaningful response to my formal complaints, despite the serious disruption caused. Living abroad, I had to purchase flights and reorganize my schedule multiple times in an attempt to oversee the project. The property was already rented out, creating additional financial losses due to the delays.
Eventually, because of the urgency of the situation and IKEA's inability to complete the job, I was forced to hire independent carpenters and plumbers at my own expense to finish the installation. These professionals immediately discovered further issues, including missing installation instructions, missing accessories required for assembly, and missing structural components needed to properly complete the kitchen.
The apartment was also left in a disorderly condition after IKEA's previous visits, adding further frustration to an already unacceptable situation.
The most insulting part of this entire experience came at the end: after months of inconvenience, additional costs, wasted time, poor communication, and a kitchen installation service that IKEA never actually completed, the company offered compensation of only €120 — not even as a cash refund, but as an IKEA store voucher.
Offering a €120 voucher after causing months of delays, forcing customers to hire external professionals, incur travel expenses, and suffer financial losses demonstrates a complete lack of respect for customers and no real understanding of the consequences of IKEA's failures.
This has been by far the worst customer service and installation experience I have ever encountered. I would strongly advise anyone considering IKEA's installation services to think very carefully before proceeding.

Updated Following IKEA's response: I would like to clarify that I have already contacted the phone number provided. After waiting on hold for more than an hour, the only resolution offered was the voucher that is the subject of my complaint, with no alternative solution proposed.

Horrible, horrible experience. Their delivery and assembly service is a joke. I am in Italy, bought a whole kitchen, appliances included. The very same day of the delivery, two hours within the time range they said they would come, all of a sudden they messaged that the delivery was cancelled. No explanation, no solution, nothing. Just a message that I should wait for them to call me to establish a new date. I crossed the Atlantic ocean to have this kitchen delivered. I can't wait for ever Ikea. I have been reading so many negative comments, what a track record. Incredible you are so successful.

Not got enough space to tell you about IKEA kitchens please please please DONT use them cowboy fitters..My kitchen looks like a monkey built it...Answer to your reply IKEA..already did just fobbed me off with excuses your customer supports sucks..just send someone to look at your fitters shabby work...I invite you..

Having bought my kitchen cupboards and doors over a month or so I have twice asked why I have to pay to pick up my kickpanels simply because the 2 stores, both 90 minutes away from me, never have them in stock, even samples to view. No answers whatsoever. Customer Service just doesn't exist at IKEA in Italy
Ho ricevuto un messaggio che mi informava che mi avete chiamato, ma purtroppo nella zona in cui vivo e lavoro non c'è copertura sufficiente per le chiamate. Mi avete chiesto un indirizzo e-mail e ve l'ho fornito.

If I could do zero stars I would. Ikea and Pacifica should not be selling kitchens.

Fridge freezer broken, months to be repairs for the smallest fix, oven not working for months and when the "engineer" came to fix he told me to just keep pulling the pin out
Honestly what a joke especially as I have a children to feed and I have to rely on a airfryer as Ikea couldn't provide a fixed oven and refused to send out a working oven.

When we try to complain ikea refuses to take any responsibility but very quick to take out money. They refuse to talk to each other and use us as the middle man. Its a joke. Do yourself a favour DO NOT BUY A KITCHEN FROM IKEA!!!!!!!

I am a customer of IKEA since 40 years. Practically all my furniture, kitchen, bathrooms are IKEA. Bought in Germany, Switzerland and Hong Kong. I've always been satisfied and happy about the customer service there if needed. Now I am a customer of IKEA Italy and the way the customers are being treated there is just without words. There is actually NO customer service at all and I wonder why that is so?? Does IKEA not have international standards? As I did not get any help from IKEA Italy, I contacted Germany and Switzerland and both confirmed that my defect electronic device would be taken back by IKEA if I was there. But IKEA Italy keeps saying "contact the producer, it's none of our business". While the producer claims it is not his product and I should contact IKEA to find the right producer. It's become a cat that bites its own tail :-( As IKEA gave me several numbers of producer repair hotlines that all said it was not their product, hence they cannot take it for service or under guarantee ... IKEA Italy when I call them let me explain the situation, then let me wait in the line for around 10 min. and then they cut the line. Happened several times already and when I drive to the next IKEA, which is 60 km away, what I did already twice, they say that they cannot help, I even brought back the product to return it (because once I was told by the IKEA hotline to do so) and same thing, they say they do not take back electronic devices and I should call the producer, and keep on giving me the same numbers I called before where I was told it was not them producing it .. Where is help I ask myself?

Always a very bad experience with returns. IKEA customer services, specifically returns are very difficult to deal with. Anytime i have to return an item the returns team pore over said item looking for some excuse to deny the return. It has happened in the past and it happened this time too.

They get really nitpicky and find the smallest thing to deny a return on. I suspect they are given colleague points on how many returns they can deny.

I was considering getting our new kitchen from there, but if IKEA customer services are so bad with small stuff I can only imagine what they must be like when trying to get them to correct a big mistake.

No customer service. They did not mount the wardrobe even if I paid for that, 50% of the kitchen was mounted only even if I paid for the measurements and checks. Still waiting for customer service feedback. You pay a lot for very low quality. Definitely not recommended.

Ikea kitchens- DO NOT FALL FOR IT! 9.000£ spent and we are on 7th week of the kitchen which ment to be done in 7 days! Design team in Sheffield branch really good nothing to complain about however kitchen team which now apparently is moved out of stores to one location shocking! They told us kitchen we choose is being discontinued so we will have issues with sustaining all the parts so we redesign all and choose different product. Take a guess... we are still waiting for missing cubets and it's 7 weeks since first delivery! They sent wrong oven £200 cheaper than the one we've paid for! Kitchen counter came damaged 4 times this delayed whole project by weeks again! We still waiting by the way... as simple thing as handles where missing back ordered! Kitchen fitting team coming whenever they want but not when scheduled! There's no complain team I've tried trust me! I've been told they do not monitor their emails which is a absolute joke! If you are ringing kitchen team (because that's what they will direct you to do) you on hold for 40 min and they still can't help you! THIS IS ABSOLUTELY DISGUSTING WE ARE STARTING PROCEDURES WITH TRADING STANDARDS AS NO OTHER ROADS TO TAKE, DO NOT TRUST THEM! DO NOT BUY FROM IKEA! And merry Christmas to us from IKEA without kitchen!