IKEA Reviews 8,129

Not got enough space to tell you about IKEA kitchens please please please DONT use them cowboy fitters..My kitchen looks like a monkey built it...Answer to your reply IKEA..already did just fobbed me off with excuses your customer supports sucks..just send someone to look at your fitters shabby work...I invite you..

Having bought my kitchen cupboards and doors over a month or so I have twice asked why I have to pay to pick up my kickpanels simply because the 2 stores, both 90 minutes away from me, never have them in stock, even samples to view. No answers whatsoever. Customer Service just doesn't exist at IKEA in Italy
Ho ricevuto un messaggio che mi informava che mi avete chiamato, ma purtroppo nella zona in cui vivo e lavoro non c'è copertura sufficiente per le chiamate. Mi avete chiesto un indirizzo e-mail e ve l'ho fornito.

If I could do zero stars I would. Ikea and Pacifica should not be selling kitchens.

Fridge freezer broken, months to be repairs for the smallest fix, oven not working for months and when the "engineer" came to fix he told me to just keep pulling the pin out
Honestly what a joke especially as I have a children to feed and I have to rely on a airfryer as Ikea couldn't provide a fixed oven and refused to send out a working oven.

When we try to complain ikea refuses to take any responsibility but very quick to take out money. They refuse to talk to each other and use us as the middle man. Its a joke. Do yourself a favour DO NOT BUY A KITCHEN FROM IKEA!!!!!!!

I am a customer of IKEA since 40 years. Practically all my furniture, kitchen, bathrooms are IKEA. Bought in Germany, Switzerland and Hong Kong. I've always been satisfied and happy about the customer service there if needed. Now I am a customer of IKEA Italy and the way the customers are being treated there is just without words. There is actually NO customer service at all and I wonder why that is so?? Does IKEA not have international standards? As I did not get any help from IKEA Italy, I contacted Germany and Switzerland and both confirmed that my defect electronic device would be taken back by IKEA if I was there. But IKEA Italy keeps saying "contact the producer, it's none of our business". While the producer claims it is not his product and I should contact IKEA to find the right producer. It's become a cat that bites its own tail :-( As IKEA gave me several numbers of producer repair hotlines that all said it was not their product, hence they cannot take it for service or under guarantee ... IKEA Italy when I call them let me explain the situation, then let me wait in the line for around 10 min. and then they cut the line. Happened several times already and when I drive to the next IKEA, which is 60 km away, what I did already twice, they say that they cannot help, I even brought back the product to return it (because once I was told by the IKEA hotline to do so) and same thing, they say they do not take back electronic devices and I should call the producer, and keep on giving me the same numbers I called before where I was told it was not them producing it .. Where is help I ask myself?

Always a very bad experience with returns. IKEA customer services, specifically returns are very difficult to deal with. Anytime i have to return an item the returns team pore over said item looking for some excuse to deny the return. It has happened in the past and it happened this time too.

They get really nitpicky and find the smallest thing to deny a return on. I suspect they are given colleague points on how many returns they can deny.

I was considering getting our new kitchen from there, but if IKEA customer services are so bad with small stuff I can only imagine what they must be like when trying to get them to correct a big mistake.

No customer service. They did not mount the wardrobe even if I paid for that, 50% of the kitchen was mounted only even if I paid for the measurements and checks. Still waiting for customer service feedback. You pay a lot for very low quality. Definitely not recommended.

Ikea kitchens- DO NOT FALL FOR IT! 9.000£ spent and we are on 7th week of the kitchen which ment to be done in 7 days! Design team in Sheffield branch really good nothing to complain about however kitchen team which now apparently is moved out of stores to one location shocking! They told us kitchen we choose is being discontinued so we will have issues with sustaining all the parts so we redesign all and choose different product. Take a guess... we are still waiting for missing cubets and it's 7 weeks since first delivery! They sent wrong oven £200 cheaper than the one we've paid for! Kitchen counter came damaged 4 times this delayed whole project by weeks again! We still waiting by the way... as simple thing as handles where missing back ordered! Kitchen fitting team coming whenever they want but not when scheduled! There's no complain team I've tried trust me! I've been told they do not monitor their emails which is a absolute joke! If you are ringing kitchen team (because that's what they will direct you to do) you on hold for 40 min and they still can't help you! THIS IS ABSOLUTELY DISGUSTING WE ARE STARTING PROCEDURES WITH TRADING STANDARDS AS NO OTHER ROADS TO TAKE, DO NOT TRUST THEM! DO NOT BUY FROM IKEA! And merry Christmas to us from IKEA without kitchen!

I’ve spoken with four different kitchen designers and not one understood our requirements. Service from the supplier and the templaters has been poor throughout, they even removed our breakfast bar without any consultation.

I’ve spent about two full days on hold in total and been hung up on multiple times. I’ve dealt with roughly ten customer service reps; each spends ~20 minutes reading notes and then says they’ve “sent an email to the supplier,” and nothing changes - no updates, nothing,

We still don’t have a properly finished kitchen, the worktop is chipped/poorly fitted, and the promised re-templating hasn’t been actioned.

Avoid this company. For your sanity, go to Howdens.

I returned a product that was part of my kitchen project, which was paid for through financing. It has now been three months, and IKEA has still not processed the adjustment to close my original financing plan and open a new one reflecting the €600 refund for the returned product. The communication from IKEA has been extremely poor and inconsistent throughout these three months and it is still not copmleted.

Went into new Ikea in Chester on second day of opening and needed to return done kitchen door hinges and enquire about correct ones for an old kitchen. It was super busy and didn’t expect that the staff would know the answer to my question (wrongly assuming they wouldn’t have a clue due to store being brand new). I was wrong and eat humble pie. I can’t remember the ladies name but she clearly knew what she was talking about and gave me some great advice about how to solve my problem. Thank you

Honestly, the worst experience I had in my life.

I would not recommend purchasing anything from IKEA that requires accountability and responsibility - they have none of it. IKEA might be cheap - but you get low quality, and the followups will cost you even more - so it's not that cheap in the end.

Their customer support is useless and untrained. Their accountability for their faults is negative (we spent 3 months, and over 30 calls in order to repair the stove). We could not make food for three months because they did not install the kitchen correctly, and they have not even agreed to compensate us.

Hi, we ordered a kitchen from Ikea Italy for our new home. Since we needed it urgently, we had to choose the HANSBYN worktop finishing strip material that was in stock, not our first choice. The kitchen was installed in May 2025 and, when excluding our summer holiday, has only been used for about 1.5–2 months. By August, the HANSBYN skirting already showed black stains, which started behind the sink and are now spreading even towards the side without the sink. We contacted Ikea customer service, sent the requested photos and videos, but by October there is still no reply or solution. It’s a kitchen countertop and contact with water is inevitable. My concern is that the same material is used for the countertop itself, and the rot could spread further. I strongly advise future buyers to avoid the HANSBYN material. Ikea customer service, if you are reading this, please address this issue urgently before it worsens please. (Order no: 1515186826)

Opted for IKEA Catania over local Italian shops because as it's a massive international company we expected professionalism and courtesy. What an awful decision, how wrong we were.

Ordered a kitchen and other furniture for our new house, half of it arrived with the rest due to be delivered when in stock. After waiting weeks finally the items were in stock and we were given a delivery date. Which was then changed a number of times. Eventually a date was fixed and we closed our own shop to wait. And wait we did but no delivery. Our tracking was then updated with another date and again, we took the time off to wait. No delivery. No contact from delivery guys or IKEA. This process was repeated a couple more times until we recieved a phone call from IKEA. All details confirmed and we were given a new date. As before it was a no show. We called IKEA and they told us that the driver had tried to call, but was unable to get through. The number they apparently tried to call has nothing to do with us. And it's so odd that they had this mysterious wrong number as IKEA had called the correct number only a few days before.
Another new delivery date fixed for today. Surprise surprise, Again a no show. We called during the delivery window, spoke to an agent who put us on hold to contact the delivery and strangely after 8 minutes our call was dropped. Called back, new agent told us that the original agent would call us back. No call back.
We are going to take this further with the relevant Italian consumer agency as we are being ripped off and messed around. We have paid for products and services in advance and have received neither and have nothing to show but a half built kitchen. The company has serious failings in multiple areas. Appalling way to treat customer. I advise everyone to steer clear of IKEA.

Just bewildered. Having purchased a kitchen with the guidance that the missing items would be back in stock within 2 weeks maximum...I am now 7 weeks and no stock. I have called several times, nothing that can be done, no escalation and my fault apparently. No way to complain and terrible customer service. Just mindblown! Terrible way of treating a customer and also felt it was all to secure the sale, forcing the customer to deal with it after.

Saw a kitchen i liked and went to the specific kitchen place in Preston for a quote (it's now a kitchen & wardrobe only Ikea). Several months later, when we were ready we decided to go ahead. Went over and sat for 2 hours while the lady designed a kitchen that she had already had the details for for ages (could have done this before we arrived as we just sat there... not being spoken to much at all). We set up the finance for 50% but when we wanted to pay over the phone for the other 50% up front we were told that we needed to come into the store as we couldn't do it over the phone (over an hours drive). My husband drove over after a long days work to be told her would "have to come back tomorrow" as the person who could take the payment wasn't here - great - no apology or anything and no call to let us know not to bother coming. This was just the beginining and we should have known at this point at would be a complete shambles but i really liked the kitchen. We eventually managed to order it, a few things were out of stock and the kitchen was being discontinued but the lady reassured us that it would be fine and that worst case scenario they could use ex display pieces - but there shouldn't be any need for that. We booked the day off work (2 of us) to receive the order and booked our kitchen fitter for the following day. We were given a time slot that it would arrive before 11am. 11:15am and no kitchen arrived. There is no way of calling the shop or contacting the person you're dealing with so you can either email the specific person (if they are not in for 2 weeks then good luck!) or you can ring the general customer service number. We emailed and i went on hold to customer service for 45 minutes waiting to have my call answered. When someone answered (a lady) she wasn't confident, kept correcting herself etc. By now the kitchen was well over an hour late and we'd recieved an email back stating that the order hadn't gone out "leave it with me" - Leave it with me??? no apology and we were just left waiting having taken a day off work. We had to cancel the kitchen fitter at that point but we still had to pay him for the short notice. Meanwhile, the lady on the phone said "i'm really sorry but it looks like the kitchen hasn't gone out for delivery." Of course i replied with "why no call to let us know? we've taken the day off work, we have to pay the fitter - etc." The phone then went dead... she'd hung up!! I couldn't believe it... i was fuming! I then felt that i had no choice having heard nothing back by email, to call again. This time it took over an hour to get through. The lady was slightly more helpful. She told us that our delivery date had been moved on a week. I explained that this was no good as we couldn't take more time off work. We arranged another day when one of us was off anyway. My husband and I chatted about how we were not confident as the reason for the hold up seemed to be that 3 things were out of stock so the whole order was held back. After all the rearrurance that this wouldn't happen we were concerned - especially as it was doors and drawer fronts. I had little confidence that the whole order would be present and correct when it arrived (if it arrived) and if the fitter began to fit it they wouldn't take it back and we could be sat with doors and drawer fronts missing. We made the decision to cancel. Well.... this was another complete farce. Tried to cancel online. As the order was broken down into 3 separate orders i could cancel one online - the smallest one. Back onto customer services. Another hour waiting. The lady assured me that she had cancelled the orders. Fast forward 7 days; Ikea still have around £4000 of our money, they havent provided a single thing in return and they take another £140 from the bank!! Email to the shop; nothing, she said to contact Ikea Finance (can't remember the name off the top of my head). They said that the account was still showing in debt so they couldn't refund!!! In debt!! How the heck is that event possible when we gave them £4000 up front?? Back onto customer services waiting another hour to get through. Then Corey to the resuce (he is the only person in the whole of our experience who has been of any use at all) - he put everything through and we were refunded our £4000 within 5 days as he promised. 2 weeks later we got our £140 back.

This experience has been the worst experience i've ever had with a company. We are still out of pocket for the fitter (and the annual leave) which they refuse to refund. Lesson learned - read trust pilot in future!!

To add - The lady at Ikea told us that a laminate worktop would be fine with a belfast style sink but we've since found out the it would have lasted 2 minutes. When we went else where we were also informed that there was no need for all the "filler pieces" that the lady at Ikea added and the new kitchen design then had space for more storage etc.

Sorry we don't accept calls

Called up to ask to speak to someone about kitchens....This company told me yesterday that the shops don't accept calls...."sorry its not a service we provide" was the phrase used.

Unfortunately we don't use companies that won't accept phone calls. If they won't accept sales calls we therefore cannot trust them to accept a call when we need support.

We have now gone for 3 kitchens from Howdens with a 4th soon.

******

Update
Not sure what you mean....?
I called IKEA Reading and was told they don't accept calls.
Thats the reason why we have gone to a proper kitchen company for our 3 kitchens. Howdens do accept calls prior to sales and also for support after sales.

It's been one week since the ikea builders put up my kitchen. They were unable to complete the job and some parts didn't even fit due to wrong project done by ikea consultant. One week later they have not yet replied my complaint and every time I call they say I have to wait for someone to get back to me. Basically no intention to fix the wrong project and now I have to take the kitchen down and order a new one somewhere else.

Unfinished kitchen for 6 months!!!!!!!!!

IKEA kitchen: my experience is from November 2024 until now as they have still not acknowledged my complaint. I had a half finished kitchen from 10th of Feb until 24th of June. They sell kitchens without stock and knowing that there is stock issues and don’t care if you don’t have a finished kitchen. I don’t mean the final touches, I mean a non functional kitchen. The only reason it ever got finished is because I chased it all up my self and in the end just left some bits unfinished because I had had enough. I approached to complain several times due to several issues which have been ignored apart from one saying I had received compensation, which I HAD not and money was a refund for works paid for and not needed. I am still waiting for someone to get back to me.
******* I received a call from ikea within an hour of posting this (unrelated due to the post only just 11.15am getting accepted)

Ikea outcome is sorry not sorry and offered me a £50 voucher. In addition to a £50 voucher they offered due to a balls up with the original kitchen order (which they offered freely when I called to see what was happening with my delivery only. Not an actual complaint.). They have closed the case and I have refused the voucher. I will now be going through the ombudsman.

Very bad client assistant. Very bad professional ability to assemble kitchen forniture

Beware before buying kitchen lights - I have IKEA built in kitchen lights that are lit with a remote control. Now the remote control is broken and they tell me I have to change the whole light system as the remote is not one they have in stock anylonger! That's outrageous and environmentally totally wrong! The lights are working perfectly, but I cannot turn them off...
I want to see IKEA include a built-in light switch on all lights with remote controls, to provide a way to keep using them under circumstances like this.

I had a similar situation with my perfectly working microwave oven. I happened to break the knob inside the door, that happenes to be the knob that tells the microwave oven the door is closed. They no longer provide this as a spare part, thus telling me I have to buy a whole new microwave oven...

In general I am happy with my other Ikea products, and shop here often. But these two points I feel are something that needs attention.