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ImaginatalReviews 

658
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 395 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being welcoming, friendly, and accommodating, creating a comfortable and reassuring atmosphere. The service provided is frequently described as amazing, with many highlighting the professionalism and compassion of the sonographers who take their time to explain everything in detail. Reviewers also appreciate the calm and relaxing environment of the clinics, which are often easy to find with good availability. However, some customers experienced dissatisfaction with certain aspects, such as unclear images for 4D scans or issues with product quality like poorly printed keyrings. A few other people also felt that the experience was rushed, or encountered problems with communication and professionalism, including late appointments or incorrect information regarding parking. There were also instances of unsuccessful blood sample collections and unclear scan reports, leading to additional stress and the need to seek services elsewhere.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their welcoming, friendly, and... See more

Service

Reviewers highlight positive aspects of service, with many expressing satisfaction with the care received and... See more

User experience

Reviewers mention positive feedback about user experience, with many describing it as amazing, the best ever,... See more

Location

Customers had positive experiences with location, noting that the places were well-located, easy to find, and... See more

Product

Users describe ambiguous interactions with the product, with some reviewers praising the clear imaging,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Honestly the best experience ever. I went to this appointment with little to no hope. My anxiety was extremely bad because of previous concerns I had. The staff there are so welcoming and accommodatin... See more

Company replied

Rated 5 out of 5 stars

Absolutely fabulous experience. The clinic is very relaxing when you walk in. I was an anxious wreck before my early assurance scan and i was just made to feel at such peace. The lovely sonographer to... See more

Company replied

Rated 5 out of 5 stars

Such a lovely , friendly , welcoming bunch of ladies. I felt so comfortable with my whole experience, everything was explained in so much detail and the lady really took her time making sure me and my... See more

Company replied

Rated 5 out of 5 stars

“I had an early pregnancy scan at Imaginatal and was very impressed. Booking was quick and straightforward, and I was able to get an appointment on same day . The clinic was easy to find and had a ca... See more

Company replied


Company details

  1. Medical Diagnostic Imaging Center
  2. X-ray Lab

Written by the company

Imaginatal is an award-winning provider of private ultrasound scanning, blood tests, and health screenings. We offer a range of pre-natal scans tailored to each stage of pregnancy, including Early Reassurance Scans from 6 weeks to date the pregnancy, Gender Scans from 16 weeks to identify the baby's sex, and 4D Scans from 24 weeks for a detailed view of the baby. Additionally, we provide Non-invasive Prenatal Testing (NIPT) to screen for chromosomal aneuploidies such as Down’s, Eduard’s, and Patau’s syndromes. Beyond pre-natal care, Imaginatal offers general health scans, blood tests, and screenings for both men and women, ensuring comprehensive health monitoring for all our patients. We are dedicated to supporting women undergoing fertility treatments with specialised well-woman scans. Our commitment to excellence and patient care has made us a trusted name in healthcare. At Imaginatal, our vision is to bring joy and peace of mind to the communities we serve. We provide healthcare imaging services that embody our mission of delivering joy and peace of mind. Our culture is built on the pillars of community, advancement, respect, ethics, and simplicity. We offer competent care with compassion, utilise state-of-the-art technology, and continuously improve our services and staff. We recognise and respect the unique identity, needs, wishes, choices, and beliefs of every individual. We provide value through honest and ethical services delivered by qualified healthcare professionals, and we make it easy for everyone to deal with us through our open and transparent approach. Our friendly and welcoming environment, along with our happy and helpful staff, ensures a positive experience for all our customers. Whether you're visiting for a pre-natal scan or a general health check-up, you can trust Imaginatal to provide exceptional care and support.

Experience Imaginatal's Exceptional Care

Written by the company

Free Rescan Policy for Early Scans
Book your Early Reassurance Scan today. If we can't see what we need, your rescan is free!
Accurate Gender Scans Guaranteed
Schedule your Gender Scan with confidence. If we get it wrong, you get 100% of your money back!
Comprehensive Health Screenings
Trust Imaginatal for all your health needs. Book your general health scan or blood test now!
Friendly and Welcoming Environment
Join our happy customers. Experience our award-winning care and welcoming staff today!

Our Rescan Policy

Free rescan

Free rescan
Book your Early Reassurance, Gender or 4D Scan today. If we can't see what we need, your rescan is free!"

Contact info

Promotion box for Imaginatal

Book Your Health Scan Today

Experience our award-winning care. Schedule your appointment now!

4.8

Excellent

TrustScore 5 out of 5

658 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(658)

373 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent experience!

The sonographer was incredibly calm and patient, explaining every detail to me!
We didn't feel rushed at all. She took her time to ensure we had the best view of the baby!
Lovely experience !!I highly recommend

July 5, 2026
Rated 5 out of 5 stars

Amazing Service

Thank you to the whole team for a very warmth and amazing experience. Special thanks to Eisen who’s very welcoming and friendly. My husband and I are truly grateful.

July 4, 2026
Rated 5 out of 5 stars

Amazing experience!

Amazing experience- talked me through everything and showed on a big screen on the wall. Informative and sensitive. Had all our photos ready to look though and chose which ones to print when we came out.
Baby girl looked happy and healthy!

July 4, 2026
Rated 5 out of 5 stars

shout out to Albert really down to…

shout out to Albert really down to earth person. will be back again took his time and made the whole experience amazing so thankyou again Albert

July 2, 2026
Imaginatal logo

Reply from Imaginatal

Hi,

Thank you so much for your lovely review. Albert will be absolutely delighted to receive such a kind shout-out. We’re so pleased he helped make your visit feel relaxed, personal and memorable.

We’ll be sure to pass your thanks on to him, and we look forward to welcoming you back again.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Smooth journey

Friendly and comforting staff

July 1, 2026
Imaginatal logo

Reply from Imaginatal

Hi,

Thank you so much for your kind review. We’re really pleased to hear that our team helped you feel at ease during your visit. Creating a calm and supportive experience means a great deal to us.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Lovely environment and staff

Lovely environment and staff
My sonographer was really gentle and kind and explained everything she was doing and looking at and it was a really enjoyable experience getting an early look at my baby's gender!

June 24, 2026
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Reply from Imaginatal

Hi,

Thank you so much for your lovely review. We’re delighted to hear that your visit felt comfortable and that our sonographer helped make the moment feel calm, clear and special for you.

It’s always a joy to be part of such an exciting milestone, and we’re so pleased you enjoyed getting that early glimpse of your baby’s gender.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

the best experience ever

Honestly the best experience ever. I went to this appointment with little to no hope. My anxiety was extremely bad because of previous concerns I had. The staff there are so welcoming and accommodating. I had Emmanuela and Roumesa during my appointment. They had appointments the same/ next day too. Availability is really good and so is the location (in Romford town centre). My husband and I left extremely happy and reassured. Thank you so much. It’s worth every penny

July 1, 2026
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Reply from Imaginatal

Hi,

Thank you so much for sharing such a heartfelt review. We’re truly glad that Emmanuela and Roumesa were able to support you through what sounds like a very emotional appointment and help you leave feeling lighter, happier and reassured.

It means a great deal to know our Romford team could be there for you and your husband when you needed that extra care. We’re so pleased the visit felt worthwhile and comforting for you both.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Great staff!!!Pleasant environment!!!

Great stuff!!!Pleasant environment!!!

June 21, 2026
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Reply from Imaginatal

Hi

Thank you for your lovely feedback! We’re so pleased to hear you had a positive visit and enjoyed the welcoming feel of the clinic. It means a lot to us.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

It was a lovely experience and the…

It was a lovely experience and the staff were all lovely. A very peaceful soft place to enjoy a baby scan. We went for an early gender reveal and it’s one we won’t forget. Thank you for making it special for us.

June 17, 2026
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Reply from Imaginatal

Hi,

Thank you so much for your beautiful review. We’re delighted to hear that your visit felt calm, comfortable and memorable. It’s wonderful to know we could help make your early gender reveal such a special moment for you.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Wonderful, caring service

The ladies at this centre did everything they could to put me at ease and were very kind, supportive and caring. Thank you for such a wonderful experience.

June 23, 2026
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Reply from Imaginatal

Hi,

Thank you so much for your kind words. We’re so pleased to hear our team helped you feel comfortable and cared for throughout your visit. It means a lot to know you had such a positive experience with us.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Excellent

Fitted us in the next day and provided excellent service. Very pleased. The NHS cancelled my 12 weeks scan and I wasn’t going to be scanned till 14 weeks. This gave me the reassurance that I needed. The video we paid extra for was well worth it. Will 100% be going back for a gender scan

June 22, 2026
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Reply from Imaginatal

Hi,

Thank you so much for sharing your experience. We’re really glad we could see you so quickly and give you the peace of mind you needed after your NHS appointment was delayed. It’s lovely to hear you were happy with the service and enjoyed the video too. We’d be delighted to welcome you back for your gender scan.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Great service and experience

Staff were really calming and friendly. They reassured me and made me feel so much better.

June 15, 2026
Imaginatal logo

Reply from Imaginatal

Hi,

Thank you so much for your lovely review! We’re really pleased to hear our team helped you feel settled, supported and more at ease during your visit. It means a great deal to know you left feeling reassured.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Excellent service.

Excellent service.
Professional staff
Would recommend

June 15, 2026
Imaginatal logo

Reply from Imaginatal

Hi,

Thank you for your lovely feedback! We’re so pleased to hear you had such a positive experience with our team. Your recommendation means a great deal to us.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

The experience was really good

The experience was really good. The staff were absolutely lovely, nothing was rushed. My partner and I enjoyed it so much we might come back later in the pregnancy for another scan.

June 22, 2026
Imaginatal logo

Reply from Imaginatal

Hello,

Thank you for your wonderful review. We’re so pleased to hear that you and your partner had such an enjoyable visit and felt given the time and care you deserved.

It would be lovely to welcome you both back later in your pregnancy and be part of another special moment with you.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Nice staff team

Nice staff team. Great reception. Great interpretation of results

June 21, 2026
Imaginatal logo

Reply from Imaginatal

Hello,

Thank you for your kind feedback. We’re so pleased to hear that our team and reception made a positive impression, and that your results were explained clearly during your visit.

We really appreciate you taking the time to share your experience.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars
Imaginatal logo

Reply from Imaginatal

Hello,

Thank you for your kind review. We’re so pleased to hear you received a lovely and professional service during your visit.

Your feedback is truly appreciated by our team.

Best wishes,
Imaginatal Team

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