Imar was recommended to me so I did not seek alternative quotes. They have not given me any reason to be dissatisfied nor have they done anything exceptional; not that I would expect them to. Indeed... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We would just like to leave a review here as this is our first time getting a broker for insurance purposes. We have been dealing with John Barbera and his knowledge and attitude towards helping u... See more
Company replied
First time sorting out insurance. Kenny made the process a breeze and was available to answer all questions. Even when we needed to tweak figures it was no problem for him to go back to the insurer an... See more
Company replied
Joshua with AJG was fantastic. I called with minimal time before we headed overseas needing to arrange a business travel insurance policy. Overall this policy was not huge dollar amount but Joshua wen... See more
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Company details
Written by the company
At imar, we understand the unique risks and challenges that come with being a tradie in Australia. That's why we have been dedicated to providing top-notch insurance services to tradies across the country for over 35 years. Our reputation as the best in the business is built on our commitment to finding the right insurance coverage that perfectly suits your business, regardless of your trade. We don't just sell insurance policies, we take the time to understand your business and tailor our services to meet your specific needs. At imar, we pride ourselves on being more than just an insurance broker; we are your trusted mate. We offer expert advice and are always available to answer any questions you may have. If you ever need to make a claim, we'll be there to support you every step of the way. We know that choosing the right insurance can be overwhelming and confusing, which is why our team of experienced tradie brokers are here to help. We'll take the time to explain your options and help you make an informed decision that gives you peace of mind. So, whether you're a carpenter, electrician, builder, or any other type of tradie, we've got you covered. Visit our website at www.imar.com.au or call 1800 284 627 to speak to one of our friendly brokers today.
Contact info
4.2
Great
642 reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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I Teraj Doorgah
I Teraj Doorgah
I been with imar insurance around 15years
I am very happy all the staff is very polite and
very nice.
Thankyou
October 16, 2026
Good service from start to finish, with Madi a standout!
Gallagher looked after my insurance when I was running my own trade business. Gus (Augustino) set up my cover and was quick to respond whenever I needed something. Quotes, policy changes and certificates came back promptly, and he worked around what I actually needed.
Later I had an issue with a policy cancellation that had been sitting unresolved. Once it reached Madi in the Gallagher Select Trades team, it was handled within a few hours. She acknowledged the delay without any fuss, cancelled the policy, got the premium funding loan reversed, and had confirmation from the funder back to me the same afternoon.
In the end it was a minor problem, and that's thanks to how quickly and clearly she handled it. I'd happily use Gallagher again, and I'd be glad to deal with Madi or Gus again.
November 9, 2026
Unprompted review
Premium jumped 137% after no claims last year
My Plumbers liability insurance Premium jumped from last year $1951 to this year $4637.60, after no claims last year, then when asked to clarify the quote dropped back to $3,679.73.
where did the other $957.87 go?
I found a better quote elsewhere
September 12, 2026
Reply from imar Insurance
Rowan, thank you for taking the time to share your feedback.
We understand your concerns regarding the increase in premium. The plumbing industry has experienced significant changes in the insurance market, with several insurers reducing their appetite for plumbing risks and reviewing their pricing and underwriting requirements. This has unfortunately resulted in premium increases for many businesses, even where there have been no claims.
We understand that cost is an important factor, and while we're disappointed, we couldn't retain your business this time, we respect your decision to seek an alternative option that better suited your needs. We sincerely thank you for the opportunity to assist with your insurance and wish you and your business all the best for the future.
If you need any support at all with your insurance needs, please do not hesitate to get in contact with us.
I am still waiting for my renewal…
I am still waiting for my renewal invoice!
Have contacted twice about this and it is still yet to be received. My insurance expires this week coming.
Really really poor correspondence and service.
September 26, 2026
Reply from imar Insurance
Brad we’re sorry to hear about your frustration regarding your renewal documents, particularly with your renewal date approaching.
Your broker has been contacted to call you today.
We would appreciate the opportunity to look into this further and ensure you receive the assistance you need as soon as possible.
Great broker
Great broker. I highly recommend Faye. She is quick and efficient in what she does. Thank you so much for your help
September 17, 2026
Unprompted review
Reply from imar Insurance
Thank you for taking the time to share such lovely feedback! It’s fantastic to hear that Faye has been able to assist you promptly and efficiently. We’re sure she’ll be thrilled to hear your kind words. Thank you again for your recommendation!
Kenny has been a great help organising…
Kenny has been a great help organising quotes and positive outcomes with great communication and an ease to deal with.
Thanks Kenny
September 10, 2026
Unprompted review
Reply from imar Insurance
Thank you so much for taking the time to share this feedback. It’s wonderful to hear that Kenny has been able to assist with obtaining positive outcomes and has made the process easy for you. We really appreciate your kind words and will be sure to pass them on to Kenny.
Was easy and simple to obtain Public…
Was easy and simple to obtain Public Liability Insurance for a one-off event.
September 4, 2026
Unprompted review
Reply from imar Insurance
Thank you for your lovely feedback, Di. We pride ourselves on providing great service, so it’s fantastic to hear that your experience reflected this. We appreciate your support and look forward to continuing to assist you in the future.
Great to deal with
August 31, 2026
Reply from imar Insurance
Hi Michael
Thank you for your kind feedback. We appreciate your support and as always if you need anything throughout the year, please do not hesitate to get in contact with us.
Alex Castelino from AJG was excellent…
Alex Castelino from AJG was excellent to deal with. He was knowledgeable, responsive and professional throughout, and always quick to answer any questions. Would definitely recommend Alex and AJG.
August 11, 2026
Unprompted review
Reply from imar Insurance
We truly appreciate your recommendation of Alex and AJG, and we look forward to assisting you again in the future. If you ever have any further questions or need assistance, please don’t hesitate to reach out!
PI Insurance Graphic Design
Faye was very efficient and helpful in answering my questions and providing a good and satisfying quote. Contract signed within a few days.
August 7, 2026
Unprompted review
Reply from imar Insurance
We're delighted to hear that Faye was efficient and helpful in addressing your questions and providing a quote that met your needs. It's great to know the process was smooth and that everything was finalised so quickly.
If you need anything at all throughout the year, please reach out to us, happy to help.
Organising a new light truck insurance…
Organising a new light truck insurance policy went smoothly thanks to the on the front foot help by my insurance broker team leader Bianca.
August 5, 2026
Unprompted review
Reply from imar Insurance
Thank you for your kind feedback! We're thrilled to hear that organising your new light truck insurance policy went smoothly. Bianca is indeed an integral part of our team, and it's wonderful to know her proactive approach made the process seamless for you. I'll be sure to pass on your compliments to her.
Bianca was very efficient
Bianca was very efficient, understood the brief and presented various quotes for my review. She's very easy to work with and I jumped ship immediately, having been with my previous broker for over 6 years.
July 28, 2026
Unprompted review
Reply from imar Insurance
Tiffany welcome to Gallagher, we are so excited to work with you. Bianca is a star and we are so glad she was able to look after you. We will be sure to pass on this feedback to her.
Thanks again and if you need anything at all, please do not hesitate to get in contact with us.
I have never had to make a claim and I…
I have never had to make a claim and I hope I never have to, thx
July 10, 2026
Reply from imar Insurance
James, we’re delighted to hear that everything has been going smoothly for you and that you haven’t needed to lodge a claim during your coverage so far. It’s reassuring to know that you have excellent coverage in place should anything unexpected occur.
If you require any assistance throughout the year, please don’t hesitate to reach out to us.
Reply from imar Insurance
Neil, we're truly sorry to hear about your recent experience and the challenges you faced while trying to get in touch with us.
We can see that you have spoken with a broker yesterday who finalised everything for you. If you require anything throughout the year, Neil please let us know.
Waiting on Renewal
We have sent through information about our renewal on the 24/06. I have followed up on 06/07, but have still not heard back and still not received our renewal.
Instead, we have received a Trustpilot feedback spam
July 8, 2026
Reply from imar Insurance
Mark, thank you for sharing your feedback, I’m deeply sorry to learn about your recent experience and the difficulties you encountered while trying to reach us.
We can see that you have successfully received your placement pack for this year's renewal. We apologise in the delay in receiving this. If there is anything you require throughout the year, please contact us on trades@ajg.com.au.
5 stars for John Barbera
I was comparing insurance from a number of brokers and John Barbera understood where I was coming from as a new business and where I wanted to go. Gave me good advice and many options. He was efficient and I needed this because of the industry I’m in. I will definitely be using John as my broker as my company grows. Thanks mate.
July 7, 2026
Unprompted review
Reply from imar Insurance
Sean fantastic to hear about the great service John has provided you as you kick start your business endeavor. You are in very safe hands with John. We wish you all the best with your business, please let us know if you need anything throughout the year.
Gallagher Insurance positive experience
As a potential new client, my broker, Elijah was extremely responsive and was available when I needed him. He explained the details of insurance really well to make sure we were able to engage to most relevant insurance for a NFP Association.
July 1, 2026
Unprompted review
Reply from imar Insurance
We are thrilled to hear that Elijah has helped you with your insurance needs. Responsive and informative is something we strive for here at Gallagher. We will be sure to pass on this amazing feedback to Elijah. If you need any further support, please do not hesitate to reach out to us.
terrible communication
received a reminder to pay for our policy but no paperwork to pay it. wrote an email to question when the paperwork would be received. no response - only a survey.
June 23, 2026
Reply from imar Insurance
Luke we really do apologise about the payment reminder coming through prior to you receiving your invoice. We can confirm that your placement pack was sent through to you on the 02/07/2026 ready for your renewal at month end.
Feedback has been passed through to our accounts team about this situation. If you need any further support over the year, please do not hesitate to get in contact with us.
John was Fantastic with finding me the…
John was Fantastic with finding me the right insurance for my pmumbing company.
understood from day 1 and got me the best deal with the best price
defiantly will use him again next year
June 23, 2026
Unprompted review
Reply from imar Insurance
Nesh we are thrilled to hear that John has provided you with a great insurance solution for your plumbing business.
If you need anything throughout the year, please do not hesitate to get in contact with us. Thanks for your ongoing support.
Five star review for Faye Pula
Five star review for Faye Pula.
Excelled in efficiency, communication and her understanding of the unique needs of my business.
Jai Stevens.
Bonobo Mosaic.
June 18, 2026
Unprompted review
Reply from imar Insurance
Jai we’re delighted to hear about your positive experience with Faye. Her dedication to efficiency, clear communication, and understanding of our clients’ unique business needs truly sets her apart.
We’ll be sure to pass on your kind words to Faye; it will mean a lot to her.
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