Just awful
Continually charged for a subscription after requesting twice that they cancel it. There is no way to automatically cancel as the website vomits an error code. So you're then forced to email them. It took Impactpool 13 days to respond to my first request. The second time they noted my account was cancelled. Three days later, I was charged the monthly subscription fee. The subscription offers little value. Beyond frustrated/annoyed that I can't get a competent person on staff to cancel this.






