inandonusa.com Reviews 

Downloaded songs disappeared — conflicting explanations and unhelpful support

Many previously downloaded songs disappeared from my saved collection without warning. My song list dropped from around 30–40 pages to around 20 pages.

Live chat support initially told me that the system automatically deletes songs that have not been played for a long time when the hard drive is nearly full.

After I confirmed that my VIP membership had expired, they gave a different explanation: download speeds would be restricted and most songs would become inaccessible. They repeatedly assured me that renewing would restore everything, without clearly explaining whether my songs had been deleted or simply made inaccessible.

My collection had remained available for some time after my membership expired, which made the sudden disappearance even more confusing.

I was genuinely considering renewing, but I wanted clarity and help recovering my collection before paying again. At one point, support told me: “There is nothing further we can do on our end to assist you.” They later returned to telling me to renew.

Explaining a subscription policy is not the same as resolving a customer’s complaint. Temporary trial access would have allowed me to check whether my original collection could actually be restored. Some flexibility or a goodwill gesture could have helped rebuild trust, but none was offered.

The conflicting explanations and repeated requests to pay have left me disappointed and reluctant to renew.

I am writing this review to warn others about my experience with Inandon USA and their karaoke system. What started as an exciting purchase turned into a very frustrating and expensive mistake.

When I received the complete system, I immediately noticed that the speaker was not working properly. I contacted the company expecting support or a refund, but they refused to refund me and instead pushed me to upgrade to a more expensive speaker. Because the karaoke machine cannot be used without a working speaker, I felt forced to spend an additional $1,200 just to make the system usable.

Even after upgrading, the overall build quality is very poor. The machine feels cheaply made and continues to have ongoing sound issues. It is clear that the hardware is not built to last or perform at the level they advertise.

To make matters worse, they require you to sign up for a membership to maintain access to songs. If you do not subscribe, songs you previously downloaded can be removed. This was never clearly disclosed upfront. The membership is about $88 per year, and I was pushed into paying roughly $250 for a multi year plan just to avoid losing functionality. Without the membership, the system becomes nearly useless.

In total, I have spent around $3,000 and feel completely misled. Communication has been very poor, and when I reach out now, they do not respond. They told me they would never remove my songs, but that promise was not kept.

My experience has been extremely disappointing. I strongly caution anyone considering this company to do thorough research before buying. Based on what I went through, I would not recommend this product or this company.