Incasso Center Reviews 

On the good side - the individual staff were all great people. They did show genuine emotions and tried to help me with my case. Yes, some of the reviews are right - they do take some time to respond, but they respond. Period.
I do have to add though, sometimes I see them try their best but I had to do quite a bit of work on my end too to make sure the correct documents are submitted and there's no error of any sort.

On the not so great side - I was told that it will be 100% worth it to pursue my case, and they are super aware that I am a student with no income. My case ended with me winning because with all the evidence I had, there's probably only a 0.001% chance I would lose. However, I did pay more than I got back. So in the end is it worth it? Money-wise, not really, but seeing that my debtor had to pay more was satisfactory because he tried to lie to the judge to avoid paying a 500 euros fees which ended with him paying more than 3x that. Ultimately, I wish the cost of service from Incasso Center was more clear cut.

Het contact over de casus was prima en ik ben goed geholpen door het incasso center

DO NOT EVER DEAL WITH THIS COMPANY, they are a scam. They charged me a lot, made a lot of pomises and then on the day of court told me they were out of money. They then tried to charge me twice. They also never contact you and their phone staff are incredibly rude, hanging up etc

Run, run, run away from this company. Their legal staff members are completely incompetent and apply fraudulent charges that don’t exist. Their customer care and communication are useless. Their Customer Care Manager LT acknowledged that company erred with my charges and offered a solution which wasn’t even a 50% of the amount that I had identified, documented and claimed. I didn’t accept his suggestion and asked for the refund of all incorrect charges. Despite many follow up e-mails he never replied again, perhaps thinking that I will give up.
If you have been defrauded like I was, please see my review on Google for further joint action.

Having read all these reviews and reports on IncassoCenter unethical practices, it is shocking that Dutch Authorities are allowing this type of company to operate and to continue making people miserable.
Here is an overview of their fraudulent and unethical practices I have experienced.
1. I was not properly advised that the cost for their services will cost me almost the 7 times the amount I was owed by the debtor.
2. I was charged in many instances for wrong questions asked from the respective legal assistant and for answering them. I had to pay for their mistakes and incompetence.
For example, I was asked for the details of the debtor although it was clear from my initial submission that the debtor is a Company and not a private person. They asked for the information that I could not have and should not have been asked for.
3. I received incompetent and incomplete information where I had to follow up to get the correct, complete information or a copy of the document. How can they send an e-mail e.g. that the court case was won and not attach the court decision?
In many instances they are deliberately sending incomplete and inconclusive e-mails that I had to follow up on, so charges could be triggered.
3. I was charged for invented and non-existing transactions;
5. I was double charged for the same transaction;
5. I was charged at least 7 times just for replying "Thank You and acknowledgements. " On some occasions even 0,20 units.
5. I was randomly charged many times 0,20 units for generic e-mail notifications;
8. I was charged for the CVR 6,70 hours plus 0,80 units for research. Yet I have prepared all the response and documentation myself, which their incompetent legal assistant has taken over completely.
9. My case was regarding a TV set, very straightforward and it doesn't take over 7 hours to format the reply that I had compiled. Either their Legal Assistant and so-called Account Manager are utterly incompetent or the charges calculation software is deliberately programmed to charge fraudulently as they might earn commission from that.
10. I paid a deposit of EUR 1512,50 however, their accounting credited to me only EUR1250,00
11. They charged me EUR325.14 to notify me that I won the court case.
12. In addition, they charged me EUR 425.95 to close my case and transfer the money from the debtor.

@Trustpilot - This is a genuine review. Upon request I will send the proof of this miserable experience. Please remove the flag should it be flagged the Incassocenter.

Be careful If they can’t collect your payment you have to pay them instead. It’s like they are running a scam. They worked on my case for months and charged me all sort of fees and then at one point the fees I paid were more than the the amount to be collected, when I asked them to stop they charged me more!
*edit*
There’s even a documentary about these people on YouTube and also a full article about the way their scam work. They also get reviews taken down by requesting more info about the review since probably most people will ignore such requests. Stay away from this company!

Service was fast and efficient, i appreciated the followups and they got the job done! ✅

I had bought a PS5 at ti-84 Shop and unfortunately like so many other people they failed to deliver and then wouldn't give my money back,
I then reported them to ACM Consuwijzer which in turn connected me with incassocenter,
What a great company, took away all the stress of dealing with ti-84 shop, kept me regularly updated on the case with ti-84 shop and even managed to force them to repay my money,
Friendly, helpful and informative staff, if i could give 6 out of 5 stars i would.

"Always responsible and professional service, ensuring the job gets done."

Always responsible and professional service, ensuring the job gets done.

Goede communicatie per mail en nette afhandeling van de procedure.

Friendly staff. Good Service.
Satisfied

Very fast and kind service, without them I wouldn’t have my money back.

Scam! They have good communication only at the beginning of the process then they asked you to pay a tariff. Once you paid they disappear!! You need to chase them. The judge has declared we won the case and now Incasso is difficult to pay us this money. They are creating fake invoices ( we never agree) and ask us to pay again money to claim the money we won. Basically they dont want us to receive the money.
So at the end is only losing your time, dont trust them! Read all the reviews in google. Is a fake company!! Scam!!! They replied to all the comments like me that they are not in their database or dont know the client to confuse people.! Dont trust them. Check all the comments in Google 3.6 rate ! Thousend of comment can not be "fake"accounts or wrong!

I like the fact that you let me explain myself and took part in my case. You were calm during the call and very efficient and you also took your time to help me file the case during the initial stage.

I contacted Incassocenter for the collection of my housing deposit as my landlord was not giving me the money back. Incassoenter managed to get my deposit back without me having to pay any fee. The staff was super helpful as well.

It is easy to get in contact with them, and the staff is very helpful. They create an online file that can be looked into 24/7, which is very useful if you want to check the status of your case. Overall a great service and I would recommend them.

Very friendly staff. Every step is clear and they keep you up to date with how the case is going. Invoice was paid within days.

My experience with Incassocenter was super. I reached out to them, I explained my issue and immeditely they help me out.
Last but not least they solved my issue :-)

I super recommend them to everyone.

Within a day of sending my case details , Incasso center team reacted and they took quick action to get my refund back. Earlier I was struggling for 2 months to get my refund back from an online vendor who never delivered the order.With Incasso center’s help, I received my refund within a day! Highly recommend their service !

They were very helpful in my process of getting paid back by a onlinewebshop. They explained everything really well before and during the procedure and kept on communicating at every step of the process. They went to work immeditatly and got great results. I had spend months before that calling and emailing with the company with no results, but they got me my money back really fast! and also its No cure no pay, so no costs for the client if they don't manage. I would definitely recommend them.

Super reliable and quick! The team were persistent when trying to contact me regarding my case, which I am very appreciative of.