Indian Cloth Store Reviews 

I would like to make it very clear that my complaint is not simply about your return or customization policy.

The dress I received is defective and very poorly made. The quality and workmanship are unacceptable and do not meet reasonable expectations for a product that I paid for.

Your customization and return policies do not remove your responsibility to supply goods of acceptable quality under Australian Consumer Law.

This is the reply:
We would like to offer you the following solutions:

Alteration Option: You may get the product altered by your local tailor. Before proceeding with the alteration, please share the estimated alteration cost with us. We will review it and provide you with store credit accordingly.

Store Credit Option: Alternatively, if you prefer to keep the product without making any alterations, we can offer you 50% of the product value as store credit.

I am extremely disappointed with the way your company has handled this matter.

Your attitude towards customers is unacceptable. It appears that once you have received the customer's money, you no longer care about the quality of the product delivered or the customer's satisfaction.

The dress I received is poorly made, defective and nowhere near the standard I expected when placing my order.

Instead of accepting responsibility and offering a fair refund, you continue to refer to your customization and return policies.

A business should stand behind the quality of the products it sells and treat its customers with honesty, respect and accountability.

I regret purchasing from your company. I will continue with my PayPal dispute and let PayPal independently assess the evidence.

⭐☆☆☆☆ Very Disappointing Experience – Poor Quality and No Customer Service

I had a very disappointing experience shopping with this business. The items I received were not what I ordered—the fabric was cotton instead of silk, and the quality was poor. The colors also looked noticeably different from what was shown on the website.

What made the experience even worse was the lack of customer service. When I contacted the manager about the incorrect items, he assured me that he would get back to me with a resolution. However, it has been several days, and despite messaging him 5–6 times for an update on WhatsApp, I still haven’t received a proper response or resolution.

Mistakes can happen with online orders, but ignoring customers after sending incorrect and poor-quality products is unacceptable. A business should take responsibility for its mistakes and treat customers with respect.

I would not recommend shopping here based on my experience. Please be cautious when ordering, as the products may not match the website photos or descriptions, and getting an issue resolved may be difficult.

Thank you for the very beautiful kameez
Perfect fit, quality material
I am very happy with the customer service team , very quick response and very friendly
Thank you once again

I have been odering Indian clothes from indianclothes.com for couple of years now and every experience is very good. Products and stitching are good quality. Product matches the pictures from website and indianclothes.com team is very good at keeping in contact with customers. Highly recommend for overseas people..

Excellent customer service and professional workmanship. The color matches what was shown on the site. It is custom-made and well-proportioned.
I am very satisfied with the product and the service. Thank you Indian cloth Store . I will order again in the future.

Always happy with Indian Cloth Store!
I’ve been ordering from Indian Cloth Store last few year, and I’ve always had a great experience. Whenever I’ve had an issue with an order, their support team has been absolutely amazing. They respond quickly and usually sort everything out within minutes.
It’s reassuring to know that even if something goes wrong, they are there to help and make things right. Their customer service is one of the main reasons I keep coming back every year.
Highly recommended — great service and excellent support! 😊

I just placed my order on the 25th of August and the order is here today! The experience was so seamless and quick. The quality of the clothes are excellent, ordered from Indian cloth store last year and I will be returning for sure, these are one of the Indian companies I trust as some others have been horrendous.

Amazing customer service, been a return customer for years, never been disappointed. Product is always as per photos as well

Absolutely amazing customer service! Needed two outfits, specific and custom made in a short time limit and have had great experience with both. Very grateful - would 100% recommend!

Very nice product, quality and colour also.

Trustworthy. In time. Good quality and product as well measured and expected.

I buy from IndianClothStore for more than 3 years. Great quality items, lots of collections available and an excellent customer service. Even you are abroad, they are here to communicate and help you. If I need any modern collection I run there to place my order. I recommand you with 5 stars ☺️👍🏻

I am glad I chose indianclothstore and received the item in good condition and the fabric, color, design and size were perfect fit.

First I ordered another product and paid for that and I received a mail saying the fabric couldn't get thru quality check so ur despatch is not done and asked me whether I want a refund or will you use it for other purchase and use the amount... I chose to buy other product and got good assistance thri whatsapp and their guidance helped me lot in getting the amount adjusted against my new order and while transferring the difference I mistakenly paid them 3 times, I asked them to check and immediately they confirmed that and returned the amount to me.. that' was a great gesture... I recommend people to trust indianclothstore and buy their products.

Rates are nominal and designs and fit are excellent only issue is once ordered they take 10 days for despatch and another 4 to 5 days for it to be delivered.

We need atleast 20 days to receive the product so order 20 days prior to the occasion to be able to wear the dress

They were fast and efficient in their replies. The item came as per the pictures and was super helpful to rush the delivery. Ontop of it all , they cater to plus size. Will definitely reccomend.

On time delivery. Prompt response from WhatsApp. Loved their saree!

We purchase 8 lehenga and jewerly for costumes for a show. The service was top and the productos received we great too! Fully recomend buying from this store!!!

Incorrect measuring guide so ill fitting blouses received - poor customer service - avoid

Customer made arrived completely sewn uneven. Customer service refused to take accountability and said it was "sewn right" and refused to give a partial refund. They offered a store credit for 10 dollars, but that is pointless considering I will never use it again. The ready made item arrived fine

Great product, great material, great communication, must buy. I recently purchased kurta and I'm incredibly impressed with the quality. The customer service was also fantastic. They answered all my questions quickly. I'll definitely be shopping here again.

Good quality, prompt communucation and fast delivery. I was impressed by their product catalogue but wasn't sure how a customised fit would turn out. To my surprise, the fit was exactly as per the measurements provided and quality of the fabric was totally worth the price. 10/10 recommended.