Indors Reviews 

68
•
TrustScore 4.5 out of 5

4.6

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Company details

  1. Construction & Manufacturing

Written by the company

Vendita e Assistenza macchine professionali e semiprofessionali delle migliori marche. Idropulitrici, Lavapavimenti, Generatori di Corrente, Compressori, Saldatrici, Sistemi per la Pulizia del Fotovoltaico, Generatori di aria calda, Motocariole


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4.6

Excellent

TrustScore 4.5 out of 5

68 reviews

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4.6

All reviews

(68)

27 reviews in the last 12 months

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Rated 5 out of 5 stars

I didn't expect to love a sprayer this much 😊

I don't usually write reviews, but this product (Stocker Spray Pump 10L- with Battery and Charger) absolutely deserves one.
As a new and enthusiastic gardener, I spent far more time than I care to admit looking for a small, lightweight, battery-powered backpack sprayer. It sounds simple, doesn't it? Apparently not.
After trying several disappointing products and rejecting countless others, I was beginning to think the sprayer I wanted simply didn't exist.
And then I found this one.
What can I say? I love it.
Every time I use it, I find myself smiling because everything feels so well thought out. It sits comfortably on the back, the lumbar padding is excellent, the battery is easy to handle, the controls are comfortable, and filling it is quick and convenient.
It is one of those rare products where you can tell that somebody actually used it before selling it.
I genuinely don't understand why so many manufacturers make this type of equipment so complicated or uncomfortable when it can obviously be done this well.
In my little garden, this sprayer has become a trusted companion. It may sound strange to be this happy about a gardening tool, but here we are. 😊
So thank you for making such a wonderful product.
Greetings from one very happy gardener! 🌱😊
Happy gardening! 😊

July 8, 2026
Unprompted review
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Rated 1 out of 5 stars

Very poor customer service.

Very poor customer service.
I purchased a steamer from this company 7 months ago!
The steamer developed a serious electrical fault — it started making sparks and even flames when being plugged in. This is clearly a safety issue, not normal wear and tear.

When I contacted customer service, they initially confirmed that the product has a 1-year warranty, but then said it only applies if the machine is used at home. If it’s used daily for work, they say it’s “not their problem,” even though the fault is electrical and dangerous, not caused by misuse.

Despite explaining that sparks and flames inside the unit indicate a manufacturing or electrical defect, they refused to take responsibility. The only response I received was that it’s “not their business.”

Very disappointing attitude and zero support for a clearly unsafe product. I would not recommend this company based on their lack of responsibility and poor customer service.

Update:
After posting this review, I was contacted in a very unprofessional manner and put under pressure to remove it. I was told that if I do not delete my review, they will contact Polti regarding my warranty. This felt like an attempt to intimidate me for sharing an honest experience.

This behaviour further confirms my concerns about their customer service and professionalism.

January 11, 2026
Unprompted review
Indors logo

Reply from Indors

Dear EXPERT CLEANING,
we are sorry to read this review, especially because it does not accurately reflect what actually happened.

We would like to clarify a few key points:

Warranty
We never stated that the product was “not under warranty.” On the contrary, we correctly explained that the warranty for professional/business use is 12 months, as specified by the manufacturer’s conditions. At no point did we deny the existence of a warranty.

Support provided
From the very first contact, we offered two concrete solutions:
– collecting the product and sending it to Italy for technical inspection, or
– contacting Polti directly to arrange service in your local area.

After that, we personally contacted Polti, who responded positively. In order to facilitate and speed up the process, we even asked Polti to replace the product, despite the fact that it had been used for approximately 7 months in a professional cleaning environment, while the machine is intended for hobby/domestic use.

Review and alleged pressure
After the negative review was published, we simply asked—politely—whether it could be reconsidered or removed, given the concrete efforts we made to resolve the issue.
We never threatened to deny repairs or replacement, nor did we condition the warranty service on the removal of the review.
We only informed the customer that Polti would be made aware of the review, which is entirely normal when assistance is handled jointly with the manufacturer.

For these reasons, we believe it is unfair and misleading to describe our behavior as “irresponsible” or “intimidating,” when the facts clearly show the opposite.

We remain fully available to complete the assistance process in the quickest and most appropriate manner, as we have always done.

Kind regards

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