I crashed during a race and broke 6 ribs, a grade 3 ACJ separation, an SCJ separation. The airbag inflated too late to do anything other than cause further pain. I moved to another suit manufact... See more
Company replied
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See what reviewers are saying
Had issues with my V5 In & Motion box. Comms were very prompt, concise and easy to follow. When issues carried on intermittently, a replacement V6 box was sent out (4 day delivery to UK) complete with... See more
Company replied
Posted my unit from the UK back to In&Motion in France as I wanted to cancel my subscription. Unfortunately, the unit got lost in the post. Luckily, I sent it by tracked postage so I could prove that... See more
Company replied
I had problems with my in&box and I had a European bike trip planned the following week. Having contacted the company they came back to me quickly and made the decision to post me a new in& box rather... See more
Company replied
Company details
Written by the company
La technologie In&motion permet à l'airbag de vous protéger efficacement en moins de 60 millisecondes.
Contact info
10 rue de la Lyre, 74960, Annecy, France
- +33 4 57 41 14 30
- customer@inemotion.com
- www.inemotion.com
4.4
Excellent
411 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 90% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Pathetic Zero customer support beware
ZERO STARS – Avoid. Terrible Customer Service and Impossible to Register
The positive reviews must either be fake or referring to a completely different experience.
I purchased the **Kiln A1 air vest** through SportsBikeShop. When it arrived, it didn't include the In&motion control unit, so I went to the In&motion website to register the product and subscribe for the unit.
Unfortunately, because the company is based in France, the subscription process repeatedly failed when I tried to pay using my UK bank card. It just displayed an error every time. After searching online, I discovered this is a common issue experienced by many customers.
I emailed In&motion customer support and immediately received an automated response saying they would "look at" my email within five days. Five days came and went with no reply.
In the meantime, SportsBikeShop tried to contact In&motion on my behalf. Even they couldn't get a response.
It's now been 'seven days', and In&motion still haven't even acknowledged my email.
This raises a serious concern. If they can't respond to a customer who's simply trying to activate their airbag system, how much confidence should anyone have that they'll provide timely support after an accident?
The product may be good, but customer support is non-existent. If you have any issue at all, don't expect help.
I've requested a full refund and will be returning the vest.
**You've been warned.**
July 7, 2026
Unprompted review
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£24 cost of return
Luckily, I’ve never had to depend on the system to work so I can’t comment on that part of the product, but To cancel the subscription is a joke they require the Unit back and with all boxes where mine never came with the box. It was in a net bag within the suit and it’s cost £24 to send the item back.
July 13, 2026
Unprompted review
I crashed during a race and broke 6…
I crashed during a race and broke 6 ribs, a grade 3 ACJ separation, an SCJ separation. The airbag inflated too late to do anything other than cause further pain.
I moved to another suit manufacturer as I felt the product wasn't up to the job.
I'm now being hounded by debt collectors for a product I haven't used for over a year.
July 2, 2025
Unprompted review
Reply from In&motion airbags
Hello Adrian,
We are truly sorry to hear that you have sustained injuries as a result of your fall. We would like to invite you to contact our customer service team so that we can investigate this incident and take a closer look at your situation regarding your outstanding payments. Our team will get back to you shortly to discuss these matters.
Best Regards,
Great support and helpful information…
Great support and helpful information to my enquiry, thank you so much for helping out so quickly, much appreciated🙂
June 18, 2026
Unprompted review
Reply from In&motion airbags
Hello Enrico,
Thank you very much for your positive feedback! We’re delighted to have been able to help you!
Please don’t hesitate to get in touch with us if you have any enquiries.
Have a nice day and enjoy your outing ✌
I am very satisfied with the service…
I am very satisfied with the service from the Inemotion support team. The response was quick and adequate, and all my questions and problems were taken seriously and resolved excellently.
June 22, 2026
Unprompted review
Reply from In&motion airbags
Hello Jeff,
Thank you very much for your positive feedback! We’re delighted to have been able to help you!
Please don’t hesitate to get in touch with us if you have any enquiries.
Have a nice day and enjoy your outing ✌
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excellent service.
June 13, 2026
Unprompted review
Reply from In&motion airbags
Hello Hagai,
Thank you very much for your positive feedback! We’re delighted to have been able to help you!
Please don’t hesitate to get in touch with us if you have any enquiries.
Have a nice day and enjoy your outing ✌
Been using in and motion for 5 years or…
Been using in and motion for 5 years or more. Equipment is good and I use it in race suits, adventure bike jackets and the team are always there to support and resolve any issues I have had quickly and to a good result.
May 21, 2026
Unprompted review
Reply from In&motion airbags
Hi Andy,
Thank you very much for your positive feedback and for your loyalty to In&motion! We are delighted to have been able to help you!
Do not hesitate to contact us for any request.
Have a great day and have a good outing✌
Reply from In&motion airbags
Hello Damian,
Thank you very much for your positive feedback! We are delighted to have been able to help you with the In&box!
Do not hesitate to contact us for any request.
Have a great day and have a good outing✌
I had to replace e my suit after a crash…
I had to replace my race suit after a crash and had problems linking them together system wise. One quick call and all was fixed. Customer service was 100% what can i say....
A1
May 1, 2026
Unprompted review
Reply from In&motion airbags
Hello Desmond,
Thank you very much for your positive feedback! We’re delighted to have been able to help you after your fall!
Please don’t hesitate to get in touch if you have any queries.
Have a lovely day and enjoy your outing ✌
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Safety as a service should be illegal
Safety as a service should be illegal. Switching banks for example and missing a payment shouldn't cost you your life. Any safety system that is redundant due to a subscription is unethical. You buy a safety jacket thinking you're preparing for the worst to then be beholden to paying monthly to have your airbag go off in the event of a crash. Terrible practice
Edit in response to reply- someone's life depends on it. No business is a charity but subscriptions are for music not for life or death
June 13, 2025
Unprompted review
Reply from In&motion airbags
Hello David,
Since we first started out, we have been working with our partner brands to design airbag vests fitted with our technology. Obviously, this technology doesn’t come free of charge. Today, In&motion comprises around a hundred people based in Annecy, France, who work every day to continuously improve this technology.
We have therefore set up two pricing options for the In&box: annual or monthly rental OR purchase of the device. If you have an outstanding balance, it is normal for the system to stop working after two months of non-payment; we are a company, not a charity.
We currently prevent around twenty falls per day; this is our top priority ! That is why our services are always attentive to the needs of those using our technology. However, as you will understand, we cannot provide our technology for free. If you do not wish to rent the device, you can purchase it.
Our team remains available should you have any queries,
Best regards,
EVERYONE Be warned scam company
EVERYONE Be warned, this company is a scam, having sold the item and never signed up for renewal of £120 per annum, they continue to take, read below what your getting into by the joke of a company.
Thank you for your clarification.
Please allow me to remind you that you hold an annual membership, which does not permit you to sell the In&box.
In this context, I kindly request that you select one of the following two options to terminate your membership:
Retrieve the In&box and return it to us,
Or pay a security deposit of 100£GB.
I look forward to your response.
Customer Care In&motion
April 3, 2026
Unprompted review
Reply from In&motion airbags
Hello,
Thank you for your comment.
Firstly, our offers are clearly explained on our website, as is the automatic renewal process, and they are also set out in our General Terms and Conditions of Rental. All users have access to these explanations.
If you choose a Revolution plan (annual or monthly), your subscription will be renewed every month or every year. If you choose a Classic plan, you purchase the box and will not pay anything further.
So, indeed, with a rental plan, you cannot sell the In&box, which is normal as you do not own the box; just as you do not own a motorbike when you rent one, it is the same principle.
Please do not hesitate to contact our customer service team again if you would like further information,
Best Regards,
terrible company who sell products…
terrible company who sell safety products which do not work.
their customer service is the worse I have ever encountered and they deserve to not be in business, in fact I will be complaining to trading standards. absolutely atrocious I will warn every one to stay away from this atrocious company. disgusting conduct and attitude
March 17, 2026
Unprompted review
Reply from In&motion airbags
Hello Ryan,
Thank you for your feedback.
We are sincerely sorry to hear about the bad experience with our customer service. Do not hesitate to get back in touch with our service agents to respond to your requests. These have always been available to respond to you in a timely manner and they will always be, as with all users.
Nevertheless, claiming that our products do not work because of your experience is totally subjective and unfounded. It’s up to you to initiate all the procedures you wish on your side, if you do not wish to communicate with us.
Best Regards,
Excellent customer service
The In&box that came with my new airbag jacket had an issue which I reported to customer service. They solved the problem immediately by sending a replacement unit. Within a few days I was back on the bike with the new airbag jacket. Good to know that In&motion has an excellent customer service!
March 12, 2026
Unprompted review
Reply from In&motion airbags
Hello Markus,
Thank you very much for your positive feedback! We are delighted to have been able to help you with the In&box!
Do not hesitate to contact us for any request.
Have a nice day and have a good outing ✌
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I have now been using in and motion for…
I have now been using in and motion for over 4 years and any problems have always been resolved swiftly and professionally, which is why I’ve recently purchased a new jacket and in and motion box.
March 13, 2026
Unprompted review
Reply from In&motion airbags
Hello Richard,
Thank you very much for your positive feedback! We are delighted to have been able to help you with the In&box!
Do not hesitate to contact us for any request.
Have a nice day and have a good outing ✌
Excellent customer service
Had issues with my V5 In & Motion box. Comms were very prompt, concise and easy to follow. When issues carried on intermittently, a replacement V6 box was sent out (4 day delivery to UK) complete with pre paid DHL shipping label. I felt fully supported throughout and customer service was spot on.
February 23, 2026
Unprompted review
Reply from In&motion airbags
Hello Anthony,
Thank you very much for your positive feedback! We are delighted to have been able to help you with the In&box!
Please do not hesitate to contact us if you have any further requests.
Have a great day and enjoy your outing ✌
Excellent customer service with fast…
Excellent customer service with fast response to resolve my issue with a replacement unit
February 27, 2026
Unprompted review
Reply from In&motion airbags
Hello Tor,
Thank you very much for your positive feedback! We are delighted to have been able to help you!
Please do not hesitate to contact us with any queries.
Have a lovely day and enjoy your outing ✌
Seems a great product
Seems a great product, had for over a year now, not had need to use the airbag yet but it's nice to know it's there, the app is great too 👍
February 16, 2026
Unprompted review
Reply from In&motion airbags
Hello Simon,
Thank you very much for your positive feedback on our application and your airbag vest! We are delighted to see your satisfaction although we do not wish you to fall.
Do not hesitate to contact us for any request.
Have a nice day and have a good outing ✌
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Had an issues with the control unit…
Had an issues with the control unit (red leds blinking), contacted by mail and was adviced to call. Cutomer service took me through step by step update of app on my iphone and update of software on control unit. Top service.
January 27, 2026
Unprompted review
Reply from In&motion airbags
Hello Jarle,
Thank you very much for your positive feedback! We are delighted to have been able to help you with the In&box!
Do not hesitate to contact us for any request.
Have a nice day and have a good outing ✌
Extremely concerning experience
In&Motion can remotely deactivate a safety airbag without adequate notice, which in my view puts riders’ lives at risk. A safety device should never be handled this way.
I submitted an official request through their website over three months ago, asking how to cancel the subscription and remove my credit card details. I received no response at all. Instead of replying or providing support, they later sent a letter involving a debt collection process.
There is a complete lack of transparency, customer support, and respect for basic consumer rights. When a company deals with life-critical safety equipment, this behaviour is unacceptable.
Riders should be extremely cautious.
October 2, 2025
Unprompted review
Reply from In&motion airbags
Hello Kontra,
Thank you for your comment.
We are sorry to see your dissatisfaction. Know that we will never remotely unpair a user without his/her agreement! We absolutely do not wish to put our users in a certain insecurity.
For your information, we always send reminders by email if you have unpaid amounts, so you must have received these emails. If you have not responded to it, after a certain time, indeed a collection firm must have contacted you.
Can you please contact our customer service again for the termination of your membership? It is very strange that you have not received any response, our team usually responds to requests very quickly, indicating the termination procedure to follow.
We remain available, so do not hesitate to contact us again,
Best Regards,
Please to be a little safer I hope.
Please to be a little safer I hope.
Only the app could be better and I think it needs updating
January 26, 2026
Unprompted review
Reply from In&motion airbags
Hello Philip,
Thank you very much for your positive feedback!
For your information, we have just released a new update on Android, and it will be available on iOS very soon. Please feel free to download it when you can and contact our customer service team if you have any questions.
Have a great day and enjoy your outing ✌
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