KeapReviews 

I signed up for a demo. I decided to go with a different product. Keap went ahead and billed me for $180. That's not a problem if they will refund the money. I can't get anyone on the phone or chat to rectify this. They are a terrible company.

Keap is a really good piece of software but the certified partner program as a product is terrible. was promised $500 if i certified within 30 days of purchasing i certified within a few days 2 months on they havent paid out there sales teams are liars and cannot be trusted

Sadly I'd have to agree with the other 1 star reviews on here. Keap customer service is pretty terrible. They make promised they don't keep (like saying they'll call you back and then don't) and I quite agree they keep putting their prices up for no extra benefit. I don't think they are up to date with AI, email deliverability, anti-spam etc etc. I'd do your due diligence and go elsehere if you are looking for a good CRM system

Canceling their service is extremely hard and they continuously upgrade your package without asking, just billing your card. Oh, and they give your information to debt collector agencies if you have any outstanding payments for a subscription you weren't even using. The worst platform ever.

We have been with Keap over 20 years, and they have become non-functional. They are constantly raising prices and lowering service. Tried to speak with my "account rep" Kim McDonald today and she interrupted everything I said! She was so rude I finally just hung up. We're quitting their service, there are MUCH better platforms out there at much lower rates.

KEAP is a deceptive and misleading company. There should be laws that prohibit companies from making it very difficult to quit online subscriptions.

thugs - avoid at all cost, we have been with them for 5 years and wanted to cancel, only to find out we cannot, we have to waste time giving reasons and chasing people we need to speak to before they will allow cancellation.

We have been with Keap/Infusionsoft for over 10 years. I discovered recently that they have been overcharging me so I brought it up with the customer services rep who said he would escalate the matter. Havent heard a thing back in weeks. I followed up, no answer.

We are strongly considering a move to another provider.

I’ve used Keap for ~4 years and have run into a pattern of issues that’s now pushing me to look for a new CRM.
Silent mass opt-outs. Without any proactive warning, Keap’s system auto-opted out ~700 of my ~800 subscribers because I hadn’t sent a recent newsletter. The fallout was brutal: new class sign-ups didn’t receive confirmations or nurture emails, and I had to manually email people who just opted in.
New sign-ups don’t get emails. Many fresh leads show as “opted out by system,” so automations fail and I’m stuck sending one-offs. That defeats the point of a CRM.
Payment plan labeling is misleading. For years, the “last payment” date shown to clients has been wrong (it appears to show a cycle date). I’ve had to explain repeatedly, “Don’t worry—this is a 3-payment plan, not 4.” It should say something like “end of billing cycle,” not “last payment.” It’s embarrassing and undermines trust.
Tag sprawl from checkout forms. Each new checkout form auto-creates more tags, leading to 100+ redundant/useless tags I then have to clean up.
Unexpected client charges. I’ve experienced unanticipated charges on client accounts that I had to fix/refund—time lost and revenue lost.
Upgrade promises not honored. After prior mistakes, I was promised a free upgrade last year. I tried it and didn’t like it. This year, when I asked to upgrade again (partly to access the affiliate link they’re promoting), I was denied. The inconsistency doesn’t inspire confidence.
Bottom line: Keap has powerful ideas, but the execution around consent management, billing clarity, tag hygiene, and customer promises has cost me time, money, and credibility with clients. I’m actively evaluating alternatives.
Constructive fixes I’d love to see:
Proactive warning and one-click “pause” before bulk opt-outs.
Correct, unambiguous payment-plan language and receipts (with a visible payment count: “3 of 3”).
Clear directions to disable auto-tag creation on new checkout forms + a tag governance tool.
Transparent charge logs and alerts for any off-cycle billing.
Honor documented upgrade commitments or provide clear grandfathering.
I'm hoping now that Keap is apart of Tryst things will get better...

Absolute Trash, scam.
What they claim to offer is not what happens. Billing is a scam as well.

I've been with Keap for 12 years and their customer support is getting worse and worse.

As an example, I contacted them yesterday because they were requiring everyone to double opt OUT. (not IN - OUT!!) Bonkers!
This meant I had a lot of very dissatisfied customers who were complaining because they thought they had opted out, but Keap's stupid system meant that they hadn't.

Spent an hour on the live chat with someone calling himself AIDEN JAMES ( aidanjameskeap AT gmail.com) .
He had no clue how to switch it back to single opt out, and told me it was not possible.
To make matters worse, when testing it he then marked me as spam!!! So much for customer service.

Keap say they will allow no more than 0.1% of your total list to unsubscribe for any reason other than 'no longer wish to receive these emails' in any period of 30 days, or they deem your account at risk and stop you sending emails!! That's just 14 contacts - so when one of them is Keap it is very frustrating!!

What really gets me is the arrogance of the company. They have doubled their prices in the last couple of years, but they never fix issues and don't train their support team.

Would love recommendations for another system that I can easily move everything over to.

really unhappy with using keap. I've been on support 5 times to fix a couple issues with contacts getting sent the same email mutliple times. I've spent 2 hours on support and no one can fix the issue. since then, ive got spam complaints because i thought the support fixed the issue but people keep recieving the same emails.

Absolute garbage, I can type out text on my contract page. It works on minute and not the next. I’m done with this rookie company and I’m going JobTread.

This is a money hungry scamming company that will not take no for an answer. I told them I don’t want to sign up and they forced me to and then took me to collections when I told them I want to cancel.

With nearly 500 reviews, Keap has definitely earned its 1+ star rating. Terrible user interface, remedial feature set, painful limitations and customer service on par with the whole sad Keap experience. Thryv's recent acquisition of Keap is off to a terrible start. I honestly feel like I'd have an easier time using a notepad for my contacts and sending snail mail (even if I had to lick each envelope) than my Keap experience. Disappointing in every way.

Been a customer of Keap / Infusionsoft for over 10 years. Tried to cancel and have had similar experiences to other reviewers here. You cannot cancel within the app. You cannot remove payment methods. You need to speak to a "customer success manager" and listen to a whole sales pitch to try and keep you on the platform. A conversation that of course has to be in their business hours only (difficult when I'm in the southern hemisphere). On top of all that, I still need to pay for an extra month's subscription - over $800 after the exchange rate. This cancellation policy is totally designed to squeeze more money out of subscribers and is completely disadvantageous to the customer. To then be told that Keap is a business "with heart" and that I should have taken advantage of my "customer success manager" is laughable. The times I tried to connect with that person I was ghosted on Zoom and ignored on email. They literally do not care. At this price point, with the complexity of the tech, the inadequacy of the tech (I had to integrate with 7 other apps to get it to do what I needed!!!), and the shoddy customer service, not to mention the way I feel ripped off right now, I could NEVER recommend this app to anyone. Avoid it like the plague!

We were a Keap user for 7 years... Their tech has not changed once. Zero innovation. Plus, their customer service is total garbage. ActiveCampaign, Hubspot, GHL are all better alternatives for the price.

Absolutely horrible. Gave then a month's notice to cancel, they state 10 days, yet that was ignored and they take another 184 dollars out of the account. They do not allow you to properly cancel, you have to speak to a person which they dictate when that happens. They do not allow you to remove your payment method details. The biggest scam and overpriced, under serviced customer service ever encountered. You pay alot for so little. Never ever again. Their phone number does not work or does not contact. no Contact chat box or anything at all via the platform. I think the ones giving it five stars are fake reviews. This is no behalf of my client which i manage the systems. I do not have a direct account with them, however the usage is real.

I do not recommend it.

Poorly optimized systems, expensive and poor service. The support system is bad, they did not solve my problems.

I have an e-commerce and I do not recommend it.

worst platform I ever used. incredible difficult to set up. user interface close to early 2000's style.
after spending tons of money in license and support to implement I get nowhere, everything is so non user friendly and it will require more money for support. They aren't even able to confirm features of my version. what a waste of money.