Inmod Reviews 

The most horrendous customer service experience ever. I ordered and paid for a chair that was expected to arrive in 10 weeks. When calling twice during this original 10-week period to check on the status, the customer service reps were extremely short, rude and unwilling to provide information. They insisted that they would call when it was shipped and could tell me nothing more. At the 12-week mark the order was unexpectedly and without explanation canceled. Still waiting for my refund.

Website easy to navigate and order. I was hesitant because the product I wanted had an unknown delivery date. Pleasantly surprised to get an email within days saying the order was shipping. Arrived in perfect condition - great updates throughout transit. The product (kitchen bar stools) exceeded expectations. Love them. Color was true to website, comfortable, stylish and great assembly instructions. Super easy to assemble. I had never purchased from Inmod before but they will be one of my top shopping websites from now on.

Great customer and the product really exceeded my expectations compared
either web retailer Inmod really goes out of there way to delight there customers.
Really good quality and the product was solid wood.

Had an amazing experience with the support team helping make sure that the item I ordered arrived in a good condition. They made sure that there is extra packaging foam in the box and the package has a fragile sticker on it. Shows a great personal touch and differentiates Inmod from other furniture stores which do not take the extra steps when needed. Personal thanks to Sara for managing my request

I am a new customer with Inmod. I am very pleased with their service. I have been looking for dining room and counter chairs for quite some time. Inmod is the company I chose and I’m so glad I did. They acknowledge your order right away, communicate all and any updates. The order desk is very helpful. The quality of my chairs are outstanding. I am a long term customer. Inmod is my “go to firm”.

Excellent Customer Service. I recently ordered some beautiful furniture items from inmod. Unfortunately, one of the items ended up not working for our family with school-age children since it was a bit more delicate than we anticipated. Although disappointed, after a few email exchanges I was able to work with inmod's customer service department to find a resolution that we were very happy with. I look forward to continuing to be an inmod customer, not only for the stylish products but due to the very positive experience I have had with their team. I really appreciated how considerate they were in the matter.

This company had such a great customer service! Would highly recommend

The chairs we ordered were great, but the customer service is what really makes this store standout. We had some issues with a couple of the chairs we ordered and Sara F from customer service sure we got new chairs super fast.

I ordered a sofa a little over a month ago. It was a good price and looked like it had good reviews. I didn't get a confirmation email or anything but I saw I was charged so I reached out via customer service. They said there was an order and I'd get a call for delivery.

A few weeks later I'd still heard nothing when a sofa arrived with no warning. Ok at least it's here! But I immediately noticed a rip right on the top. Took pictures and reached out immediately and am now going on 2 weeks of a huge box in my living room with no concrete plans for next steps. I've even asked several times if I'm supposed to re-box it or how it gets returned and no information there either. They spent the first week giving the run around and blaming the distribution center. They eventually agreed to replace it but I've called and emailed several times for order numbers, dates, etc and still no info. They're responsive and fast they just don't have information or solutions.

I also tried leaving a review on their website and it didn't show up, making me believe they screen bad ones.

The couch may be cute and affordable, but I won't be going back even if this eventually does get resolved.

What makes a team great is not just their normal business communication (we all know about that), but what a firm does when there is a problem. A knob on a desk I bought a couple of years ago somehow broke off. I emailed the team, they did some things behind the scenes, and told me the manufacturer will be sending me a new piece. It showed in 24 hours! Thank you for being great!

We have ordered from Inmod several times, always very satisfied. This time we ordered 4 chairs and one leg on one of the chairs was missing the rubber foot. I contacted Inmod Customer Service and Sara F. was quick to.get back to me. She contacted the manufacturer and had them send me the necessary piece. It came quickly. No stress for me, just wonderful Customer service.

The follow-up after my purchase arrived damaged was expedient, and I greatly appreciated the service.

Kim, Ann Arbor, MI

One of four Wishbone chairs arrived damaged. The company quickly replaced it. Couldn’t be more satisfied with the entire experience. Love the chairs.

I ordered a velvet green couch from Inmod, and the transaction went smoothly, the sales lady was very nice. It even arrived early, but with no legs. It was a Sunday when we opened it and I thought nothing of it - I’d keep it on the floor, covered, call Inmod the next day, and they’d ship the legs priority. It is a beautiful couch and it was a steal of a price. So I was surprised, and furious, when I was asked to take a photo of the box (the box was outside, and I explained I had a broken hip and was working) and a photo of the couch. For what? To sell couch legs on Craigslist? What angle would anyone have for free couch legs? So I dragged the box in the house (my physical therapist couldn’t believe I did that) and sent the pics. I called back, got the same girl, the same nonsense, and said I wanted to speak to the person in charge of those legs, or if I could get a screw size to buy generic ones, or a return slip. I was transferred to Eric, and he was wonderful. He was kind and empathetic, and had the legs to me in 2-3 days. I would order from Inmod again, but I’ll check to make sure Eric is working there, first. He is a credit to Inmod, I can’t say enough nice things about him.

My order was delivered on time, but the box was in rough shape and the contents scrambled. I finally found all the pieces, a little worse from the experience, perhaps, but still lovely and easy to assemble. Customer Service was right there with me with advice and options. In the end, I 😍 my desk chair and will again order from INMOD!

Sara F was very helpful when I had questions about products. Both before and after purchase she was there available and ready to assist in anyway she could. I would definitely recommend Inmod to others.

Their customer service is absolutely first class! Our first set of units were defective (at no fault of their own) and inmod stuck with and supported us throughout the replacement process. They checked in and provided updates every step of the way, even throughout supply chain delays!

Not the place to order from if you actually need the furniture item (I.e. a new or renovated house). We ordered a small dining room table and it’s been one delay after another. Originally ordered in Jan, estimate has been pushed back several times. Each time we refrained cancelling and ordering something else because we thought delivery was right around the corner. The last time was the last straw. Order was in January, current estimated is August. In the meantime I’ve ate every meal at our kitchen island which is fine but we have a hole where table would go and obviously for company would need more then the island.

I will avoid this company in the future.

Sideboard arrived with a slight ding in it. Customer service was awesome and resolved the issue in no time. Beside that issue furniture was very good quality. Highly recommend.