⭐⭐⭐⭐⭐ Absolutely brilliant service from Inspire Telecom! After being messed around by my previous provider, Inspire stepped in and got me back online within 24 hours. The whole process was swif... See more
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Review summary
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What people talk about most
Reviews shaping this summary
When we spoke to Ryan and Megan we really felt they had our best interests at heart and really wanted to be helpful. Ryan even rang to check as to whether the Open Reach engineer had been to us as was... See more
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Excellent service.If you have any problems or questions they will act as quickly as they can.The most beneficial part of Inspire Telecom you don’t have any problems to contact them always someone will... See more
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Today I had a query on when fibre optic connection was heading our way - I not only got a reply within the hour, but they had taken the trouble to dig deep and find out when its happening where we liv... See more
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Company details
- Internet Service Provider
- Internet Provider
- Mobile Network Operator
- Phone and Internet Service
- Telephone Company
About Inspire Telecom
Written by the company
Broadband Made Better.
Reliable broadband and real support for UK homes and small businesses.
Residential Business
⚡ About Inspire Telecom
Inspire Telecom is a UK broadband, phone and mobile provider for homes and small businesses. We operate on the Openreach network, so the lines are the same ones the big providers use. What's different is how we run the service around them.
We care more for our customers than we do about the money. That's the starting point for everything.
The Inspire Service Standard
| 1 | Honest Onboarding. Realistic speeds, full cost from month one, no hidden terms. |
| 2 | Proactive Fault Ownership. We find the root cause, not just reset the router. |
| 3 | 60-Second Human Response. A real UK person answers, on average, within 60 seconds. |
| 4 | Fixed-Price Protection. The price on the contract is the price that gets paid. |
| 5 | Fair Exit, Earned Retention. Customers stay because the service delivers. |
Before you switch anything
Take the free Broadband Stability Score. Fifteen questions, five minutes, personalised results.
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Contact info
Inspire Telecom Limited, Alpha House, ME2 4HU, Rochester, United Kingdom
- 0330 122 9488
- support@inspiretelecom.co.uk
- www.inspiretelecom.co.uk
4.9
Excellent
608 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have been with Inspire Telecom for a…
I have been with Inspire Telecom for a few years now and have always been able to contact them within seconds.
They have even telephoned me some hours later to check my internet was still up and running after a lightening storm. Their staff are always knowledgeable, helpful and friendly - I cannot recommend them highly enough.
May 20, 2026
Unprompted review
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I’ve been with Inspire Telecom for years
I’ve been with Inspire Telecom for a few years now and am very pleased that I switched to Inspire. Quite honestly it’s a nice easy going provider of my broadband. Whenever I talk to them it’s as tho I’m talking to a friend from down the road. I’ve never, ever had any problems with Inspire. They provide a great service 👍
May 6, 2026
Unprompted review
Reply from Inspire Telecom
Hi Lawrence,
What a lovely review!
Thank you so much for your continued support over the years - it really means a lot to us!
It is great to hear you’ve had such a consistently positive experience, and we’re always here if you ever need anything.
The Inspire Telecom Team
Just renewed quick and easy ollso clear
May 5, 2026
Unprompted review
Reply from Inspire Telecom
Thank you for your feedback!
We’re really pleased to hear your renewal was quick, easy, and clear - that’s exactly the experience we aim to provide.
The Inspire Telecom Team
Reply from Inspire Telecom
Hi Wendy,
Thank you for your kind feedback!
We’re really pleased to hear you’re happy with the service and found our team helpful. Providing great support at a fair price is exactly what we aim for.
The Inspire Telecom Team
Excellent customer service
The person I spoke to..Jess...was very polite friendly and obviously knew her job.She really wanted to help.
I have never had any problem with the company in any respect although to be honest I have not needed to contact them often.Probably a testament in itself.
April 30, 2026
Reply from Inspire Telecom
Thank you for your fantastic review!
We’re delighted to hear about your positive experience with Jess - she’ll be so pleased to know her friendly and knowledgeable approach made a difference. It’s also great to hear that everything has been running smoothly overall, as that’s exactly the level of service we aim to provide.
We really appreciate you taking the time to share your feedback.
-The Inspire Telecom Team
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Every body is polite and patient when…
Every body is polite and patient when answering questions. The phone calls have always been answered promptly.
I have been given helpful advice.
April 29, 2026
Reply from Inspire Telecom
Thank you for your kind feedback!
We’re really pleased to hear that you’ve found our team polite, patient, and helpful, and that your calls have been answered promptly. Providing clear advice and a positive experience every time you get in touch is exactly what we aim for.
We really appreciate you taking the time to share your experience 😊
— The Inspire Telecom Team
Staff are very polite asking any…
Staff are very polite asking any questions regarding what you ask them
April 27, 2026
Reply from Inspire Telecom
Hi Anthony,
Thank you for your feedback!
We’re really pleased to hear you found our team polite and helpful when answering your questions. Providing clear and respectful support is something we always aim for.
The Inspire Telecom Team
The team were easy to talk to…
The team were easy to talk to understood the situation and sorted my issue quickly.
April 25, 2026
Reply from Inspire Telecom
Hi Joanne,
Thank you for your kind feedback!
We’re really pleased to hear that our team understood your situation and was able to resolve your issue quickly. Making things easy and stress-free for our customers is always our goal.
The Inspire Telecom Team
Renewing with Inspire was really easy
Renewing with Inspire was really easy. I’ve been with inspire for many years now and honestly wouldn’t change. Great service and always answer the phone quickly, Thank you
April 24, 2026
Unprompted review
Reply from Inspire Telecom
Thank you so much for your continued loyalty, it really means a lot to us.
We’re so pleased to hear that renewing was easy and that the service you’ve received over the years has kept you with us. Making things simple and being there when you need us is exactly what we aim for.
Thank you again for your support!
The Inspire Telecom Team
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Liam and Megan were both patient with a nonagenarian
April 18, 2026
Reply from Inspire Telecom
Thank you for your kind feedback!
We’re so pleased to hear that Liam and Megan were patient and supportive, providing the right level of care and understanding to every customer is incredibly important to us.
We’ll be sure to pass your lovely comments on to them.
The Inspire Telecom Team
Excellent service.
On Friday 10th Apr., we had no internet connection. Tried various tests like resetting the router etc. but to no positive effect. Phoned Inspire and was answered at once. Described the situation and was told they would investigate and call us back A shore time later we were told that Openreach were working on the lines and it was affecting our area. Not the fault of Inspire. It was hoped to be completed in a few hours. Next day we still had no connection but in a phone call from Inspire we were told that Openreach wouldn’t but sending updates as it was the weekend but it was hoped connection would be made later that day. It was. Inspire did all that was possible to keep us informed in a situation not of their making..
April 11, 2026
Reply from Inspire Telecom
Thank you for taking the time to share your experience.
We’re really pleased to hear that you felt kept informed throughout the issue. Situations like this can be frustrating, so we always aim to communicate clearly and keep our customers updated every step of the way.
It’s great to know this made a difference, and we appreciate your understanding while the work was being carried out.
The Inspire Telecom Team
very easy to renew and all questions…
very easy to renew and all questions asked answered
April 8, 2026
Reply from Inspire Telecom
Thank you for your feedback!
We’re really pleased to hear your renewal was quick and straightforward, and that all your questions were answered clearly. That’s exactly the experience we aim to provide.
The Inspire Telecom Team
Reply from Inspire Telecom
Thank you for your kind words!
We’re really pleased to hear you found our team patient and helpful, it’s something we pride ourselves on, so your feedback is much appreciated.
The Inspire Telecom Team
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Reply from Inspire Telecom
Thank you for your feedback!
We’re really glad to hear that your query was handled helpfully. Providing clear and supportive assistance is always our priority.
The Inspire Telecom Team
Helpfull and friendly
So nice to talk to a friendly and very helpful voice on the phone and not having to press endless numbers to get through...
April 7, 2026
Reply from Inspire Telecom
Dear Betty
Thank you for your lovely feedback!
We’re so pleased to hear you enjoyed speaking with our team and that you were able to get through without the frustration of endless menus. We believe in keeping things simple and personal, so it’s great to know that made a difference to your experience.
The Inspire Telecom Team
Thankyou Inspire for helping me .
Thankyou Inspire for helping me out with a tricky operation acquiring Full Fibre broadband.
Everyone was most helpful , cheerful and best of all …knew exactly what I wanted.
Brilliant team!
March 27, 2026
Unprompted review
Reply from Inspire Telecom
Thank you so much for your kind words!
We’re really pleased we could help you through the process of getting Full Fibre set up, we know it can sometimes feel a bit tricky, so it’s great to hear the team made it easier for you.
It’s especially nice to know you found everyone helpful, cheerful, and knowledgeable, that’s exactly the experience we aim to provide.
The Inspire Telecom Team
Small is best.
My wife and I have been with Inspire for about 10 years now. A wise choice after my last provider, if we ever had a problem we could never get hold of anyone to talk to.
Also left on the phone for ages waiting for someone to answer (very frustrating).
Usually inspire answer the phone very quickly, also I have got to know staff Megan, Ryan and Ollie by voice ten out of ten for helpfullness and friendliness. This is worth an awful lot to me and other companys would do well to take a lesson from it.
David Fisher.
March 26, 2026
Unprompted review
Reply from Inspire Telecom
Hi David,
Firstly, thank you so much for your loyalty over the years, that really means a lot to us, your review truly reflects exactly what we work so hard to deliver every day. We’ve always aimed to be different from the rest .
We’re especially pleased to hear how much you value being able to speak to someone quickly and receive a friendly, helpful service. Megan, Ryan and Ollie will be delighted to hear your kind words and we’ll be sure to pass this on to them.
We truly believe that great service makes all the difference, so it’s fantastic to know this has stood out to you.
The Inspire Telecom Team
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helpful, friendly staff
Easy to contact and quick response time.
Helpful, friendly staff
March 26, 2026
Reply from Inspire Telecom
Thank you for your lovely feedback!
We’re so glad you found our team helpful and friendly, and that getting in touch was quick and easy. That’s exactly the experience we aim to provide every time.
The Inspire Telecom Team
Highly recommend
They always answer the phone speedily. You speak to a real person who is courteous and friendly and manages to reassure. They are the best.
March 24, 2026
Reply from Inspire Telecom
Hi Ann,
Thank you so much for your kind words and recommendation!
We’re really pleased to hear that you’ve had such a positive experience with our team. Providing quick, friendly, and reassuring support is exactly what we aim for, so it’s great to know we’re getting it right.
The Inspire Telecom Team
Inspire for telephones and broadband
I have found this company very good, they have answered all my questions. They try to do the work as soon as possible. I would say they are a good telecom company and they keep you informed about what is happening.
March 11, 2026
Reply from Inspire Telecom
Hi Jane,
Thank you for your kind review.
We’re really pleased to hear that you’ve had a good experience with our team and that your questions were answered clearly. Keeping customers informed and getting things resolved as quickly as possible is very important to us, so it’s great to know this came across.
We really appreciate you taking the time to share your feedback.
-The Inspire Telecom Team 😊
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